Is parking available at the property?

Free self-parking is available on-site, but parking is limited. Height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:30 AM to 10:30 AM for a fee of approximately JPY 5566 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A train station pick-up service is provided at no charge, but specific airport shuttle services are not mentioned.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is located in Hakone (Gora), within a 5-minute drive of Hakone Gora Park and Hakone Kowakien Yunessun. It is 1.4 mi (2.3 km) from Hakone Open Air Museum and 2.9 mi (4.7 km) from Sengokuhara Susuki Prairie.

What are the policies for guests staying with children?

Children are allowed at the property. However, specific policies regarding the minimum age for free stays are not provided.

Hyatt Regency Hakone Resort and Spa

Average nightly price at Hyatt Regency Hakone Resort and Spa by month, last 12 months (USD)
Month	Average price
January	$315
February	$285
March	$409
April	$485
May	$412
June	$325
July	$297
August	$314
September	$343
October	$474
November	$446
December	$408

What guests think

At Hyatt Regency Hakone Resort and Spa, travelers repeatedly praise warm, attentive staff, spacious rooms, soothing onsen facilities, and mountain views, with the quiet, remote location balanced by convenient shuttles to Gora and Sounzan and occasional Odawara pickups.

Breakfast is widely described as excellent and the sushi restaurant stands out, though daytime choices can feel limited and reservations are often needed. Several reviews note dated decor or maintenance wear, occasional room or onsen shortcomings (no outdoor bath or sauna), and that the property can feel expensive for its age. The setting is beautiful yet not very walkable, and early or late transfers can be tricky due to steep hills or scarce taxis. Expect a relaxing, service-forward mountain stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Onsen and spa facilities are widely praised for cleanliness and relaxation, though some note there is no outdoor bath or sauna. The free shuttle around Gora/Sounzan (and occasional Odawara service) is convenient but runs on limited schedules; the lounge fireplace and family spaces are appreciated.

Related guest reviews

10

Joung

Sep 30, 2024

·

Stayed 1 night

Great spa. Nice facilities

10

Joan

Jun 16, 2024

·

Stayed 3 nights

The hot spring waters are excellent. It is quiet and they were very accommodating our early check in

10

Jeremy

Jun 24, 2025

·

Stayed 1 night

Great staff. Great facilities. Great onsen. Zero complaints at all.

10

Adam Rene

Jun 6, 2024

·

Stayed 2 nights

Beautiful facility, lovely spa with onsen. Convenient transportation from the train station and into town. Good food (delicious bacon at breakfast!)

10

Amir

Mar 27, 2025

·

Stayed 1 night

It’s a spa resort with a shuttle to/from the station and the doorway. Great staff & services. Gorgeous views and an amazing breakfast buffet and top notch restaurant for other meals. The onsen was public and worth going. You’re there to relax unwind and enjoy the views and surroundings. Well that ticked every box. Lovely!!

10

Megan

Oct 28, 2025

·

Stayed 1 night

The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited.

10

Eli

Sep 13, 2024

·

Stayed 2 nights

Such a pleasant hotel experience! The staff was beyond helpful and very friendly. There are both Japanese and western dining options at the hotel, as well as a delicious breakfast buffet. I would recommend at least booking breakfasts when you arrive as there are not many easily walkable restaurants, and the area is very hilly. The hotel does however offer free rides to multiple locations around Hakone. The hotel has a no clothes Onsen, and they provide free coverings for tattoos. This was by far my favorite room of the whole vacation. Our room (410) had an indoor terrace with a wall to wall massive window that can be opened to let in fresh air. We even had a view of Mt. Fuji and the sky rail that goes over Mt. Hakone. My only critiques of the hotel are that there is no gym, no coin laundry, and while the room was always nice and cool, the hallways and lobby aren’t air conditioned and can get pretty warm during the hot season.

10

Nicki

Mar 31, 2024

·

Staff went above and beyond at every opportunity. The onsen was super peaceful and we loved hanging out and dining by the fireplace in the living room. Rooms were spacious and clean and the shuttle was very helpful. Just be sure to arrange for transportation ahead of time if you are doing things away from the hotel after shuttle hours.

10

Niko

Jun 28, 2024

·

Stayed 4 nights

The hotel offers free shuttles to near by train stations and some points of interest, and they will also provide pu k up if you call. That made it very easy to get around. The dining options are somewhat limited; however, the quality of everything we had were excellent. The staff was so polite and nice. They all spoke English, so it’s a good destination hotel for foreigners.

6

Michael

Nov 1, 2025

·

Stayed 2 nights

The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.

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Cleanliness

Many guests find rooms and the onsen very clean. Others report aging fixtures, worn furnishings, or occasional issues such as mildew, rust, or insects, indicating maintenance can be inconsistent.

Related guest reviews

10

anthony joe

Aug 2, 2025

·

Stayed 2 nights

Very well maintained, great staff, spacious rooms!

10

HIROCHIKA

Sep 16, 2025

·

Stayed 2 nights

とても清潔で良かった

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2

Keiji

Dec 20, 2023

·

Stayed 2 nights

残念、そして貴重な休みをこのホテルに使ってしまって後悔。部屋は写真通りの広さだけど、部屋中の劣化が気になった。特に風呂場・水回りにサビや水垢がつき、塗装も剥がれてたりと気になった。部屋からの景色も壁で見応えもなく、ベランダは落ち葉だらけで掃除がされてなかった。温泉は大浴場ひとつだけ、サウナさえ無い。大浴場の天井は汚れ、カビ、劣化による剥がれで汚らしく、ボデーソープは100円均一の食器用洗剤のように安っぽくて肌が痛くなった。シャワー室のアメニティーホルダーには水垢か石灰が大量にこびり付いててギョッとした。レストランで7000円くらいのステーキを頼んだが、焼き加減を聞かれることが無いままウェルダンを出してきて、ゴムの様に固く美味しくなかった。ラウンジの焚火を囲んでいるソファーは全部くたびれてシワシワ。肘掛けの布は破れてて汚らしかった。全体的に非常にコスパが悪く、もっと箱根らしい温泉宿に泊まれば良かったと後悔し、とても勉強になった。唯一よかった点は、車寄せを担当していた男性スタッフの対応が素晴らしくよかったことで、これにすくわれた。ビジネス・旅行で年間50泊以上ホテルを利用してるが、今回のハイヤットは今年で1番残念な滞在だったと感じている。ハイヤットの看板を掲げるなら、ちゃんとメンテする必要があるし、景色の悪い部屋は使わない方がいいと思った。

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10

Debra

Oct 16, 2025

·

Stayed 2 nights

Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.

8

Noriko

Apr 13, 2025

·

Stayed 1 night

部屋が広くて綺麗。快適でした！

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6

Adam

Mar 31, 2023

·

Stayed 2 nights

The Hyatt Regency Hakone Resort and Spa is a beautiful luxury hotel. It is expensive, but really, the whole area is. This hotel is a beautiful mix of Japanese style and western comfort. I am being a bit tough on rating, because for the cost, my expectations are very high. The hotel is great and the staff is wonderful. BUT the hotel does have some very outdated features and could use some updating and deep cleaning. Our room was lovely and spacious, but there was a bad smell. The TVs was disappointing, since it has a Netflix button, but the hotel said that we cannot access (note: every other hotel we stayed in Japan had this ability), so we were left with the 3 English speaking channels. But I do not want to sound negative; the hotel is GREAT, but for the price I am being nitpicky. The spa is amazing!!! The restaurants are great (but get reservations early; they were full a lot). And the location is breathtaking.

10

Katsutaro

May 8, 2025

·

Stayed 2 nights

部屋は清潔で広さも十分。スタッフの対応も総じて良かったが、人によってレベルのばらつきを感じたのも事実。バスの送迎はありがたかった。

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6

Gianluca

Jun 5, 2025

·

Stayed 1 night

Das Hotel ist ziemlich in die Jahre gekommmen. Service ist gut bis sehr gut. Preise hoch und man fühlt sich nicht in Japan. Sauberkeit entspricht nicht dem jaoanischen standards. Durchganstourismus, viele nord amerikaner. Frühstück ist gut!

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6

Michael

Nov 1, 2025

·

Stayed 2 nights

The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.

10

Tyo Mui

Nov 19, 2024

·

Stayed 2 nights

Hotel is nice and location is good too. The fireplace was the highlight of the stay. Sipa glass of red wine hearing the firewood burn. However the room was not well maintain and there are insects.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are consistently large and comfortable, with many enjoying mountain views and tatami options; beds are comfortable. Some note dated decor, minor maintenance wear, limited in room tech (no streaming), or poor views in certain rooms.

Related guest reviews

10

Stephanie

Nov 27, 2025

·

Stayed 2 nights

Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.

10

Khoo Boo

Nov 28, 2025

·

Stayed 2 nights

Big rooms, clean, excellent and friendly service from all staff.

10

John

Dec 9, 2023

·

Stayed 2 nights

Room is spacious. Recommended to have own transport for accessibility as the location is quite far away from town.

10

Nicole

May 9, 2025

·

Stayed 2 nights

This hotel is such luxury. We were a family of four and our room was so large it was amazing. The staff were wonderful and so helpful and we enjoyed our favourite meal of the trip in the sushi restaurant. Most definitely a highlight. Such a wonderful hotel we really enjoyed our stay and would highly recommend it.

8

Noriko

Apr 13, 2025

·

Stayed 1 night

部屋が広くて綺麗。快適でした！

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6

Adam

Mar 31, 2023

·

Stayed 2 nights

The Hyatt Regency Hakone Resort and Spa is a beautiful luxury hotel. It is expensive, but really, the whole area is. This hotel is a beautiful mix of Japanese style and western comfort. I am being a bit tough on rating, because for the cost, my expectations are very high. The hotel is great and the staff is wonderful. BUT the hotel does have some very outdated features and could use some updating and deep cleaning. Our room was lovely and spacious, but there was a bad smell. The TVs was disappointing, since it has a Netflix button, but the hotel said that we cannot access (note: every other hotel we stayed in Japan had this ability), so we were left with the 3 English speaking channels. But I do not want to sound negative; the hotel is GREAT, but for the price I am being nitpicky. The spa is amazing!!! The restaurants are great (but get reservations early; they were full a lot). And the location is breathtaking.

10

Koichi

Feb 26, 2025

·

Stayed 1 night

客室はラグジュアリー感もあり大変満足。部屋に露天風呂があればよかったです…

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6

Ronnie

May 1, 2025

·

Stayed 2 nights

Acceptable but closer to a businesss hotel than onsen hotel. The bath area doesn’t offer anything fancy, no view, no outdoor. Same for the room. We booked a tatami room to fit 2 adults and two kids. Size is fine but lack of amenities and view straight in the next building isn’t ideal. Overall, average stay.

10

Isao

Aug 13, 2024

·

Stayed 2 nights

客室からの景色が最高でした。

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10

Tsutomu

Nov 7, 2023

·

Stayed 1 night

部屋が広くてとてもリラックスできた。エアコンの設定が分かりにくかった。

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Service

Service is widely praised as warm, attentive, and proactive, with staff helping with transport, special requests, and families. A few guests noted uneven English ability, occasional slow or inconsistent service, or inflexibility with bedding or late checkout.

Related guest reviews

10

MATTHEW

Oct 25, 2023

·

Stayed 2 nights

We loved the living room. It was warm and enviting. It was a great place to interact with the other guests. Your staff was very polite, professional and accommodating. The downside was we were not able to get a taxi to take us back to the train station. We had to roll our bags up the steep hill to catch the cable car. The entire trip to the train station took us 2.5 hours. It was very inconvenient.

10

David

Oct 21, 2025

·

Stayed 3 nights

Concierge staff were amazing . Many thanks

10

Irene

Feb 2, 2026

·

Stayed 2 nights

スタッフが素晴らしい

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10

Kazuki

Aug 28, 2023

·

Stayed 2 nights

丁寧な接客と必ず笑顔で挨拶を返してくれる素敵な所でした。ある程度旅慣れ(というよりホテル慣れ？)している前提で説明をされる部分があったので、ある程度は事前にホテルならではのあり方(ミニBARの存在とかルームサービスのメニュー表の大凡の位置とか) を理解しておくとより過ごしやすいと思います。理解しなくても素晴らしく過ごしやすいです。

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10

Andrea

May 29, 2024

·

Stayed 2 nights

We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond.

10

Jorge

Jul 2, 2024

·

Stayed 1 night

Everything is outstanding. The size of the rooms, the kindness of the staff, the quality of the food, the spa and I could go on and on

8

Tereza

May 27, 2024

·

Stayed 2 nights

Lovely mountain retreat, very stylish. Unfortunately unable to accommodate our 12year old daughter - even when we booked the room for 3 people. There were only 2 beds provided so she would have to sleep between us. The hotel refused to put up a futon for her so she had to sleep on the chairs. Shocking, seeing that all the other hotels we stayed in provided a bed or a sofa bed for her.

10

nayeem

Mar 29, 2024

·

Stayed 2 nights

Extremely friendly and helpful staff. They went above and beyond to accommodate us with halal meals options. We are traveling during Ramadan, and they provided us with something to eat for Suhoor (meal eaten before sunrise). Beautiful resort and great staff. Highly recommend staying here!

6

Michael

Nov 1, 2025

·

Stayed 2 nights

The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.

2

ohad

Jun 11, 2024

·

Stayed 1 night

Horrible stuff don’t speak English take your luggage even when you got approval for later checkout small room view is bad

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Location

Quiet, scenic setting near Gora/Sounzan and the ropeway, with mountain views. Not very walkable; steep hills and distance from town mean many rely on the hotel shuttle or taxis.

Related guest reviews

10

Dora

Dec 11, 2024

·

Stayed 1 night

quite area.

10

Stephanie

Nov 27, 2025

·

Stayed 2 nights

Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.

10

tomo

Apr 23, 2023

·

Stayed 1 night

たまたま空きがありアップグレードしていただきました。充分すぎるお部屋で、お風呂も清潔、のびのびと過ごすことができました。朝食ブッフェも大満足でした。こどもがまた泊まりたいと言っているので、またいつか泊まりたいです。周辺にはお店や飲食店などないので、それだけ事前に知っておくと良かったです。

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10

Ramtin

Mar 17, 2024

·

Stayed 1 night

Nice hotel with friendly staff. However, not walkable distance from major attractions in town.

10

Zorigtbaatar

Jan 12, 2025

·

Stayed 1 night

Good service, free shuttle bus and staff are friendly and welcoming.

8

Alexandra

Aug 9, 2025

·

Stayed 1 night

Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.

8

Dorothea

Aug 31, 2023

·

Stayed 1 night

This property is excellent and the staff are very friendly. We enjoyed the meal at the restaurant. The food provided was delicious. Other facilities are great. The only comment I have is the hotel is a bit far from other shopping areas.

10

John

Dec 9, 2023

·

Stayed 2 nights

Room is spacious. Recommended to have own transport for accessibility as the location is quite far away from town.

10

Jonathan

May 23, 2024

·

Stayed 2 nights

Excellent place for a couple of nights. Convenient with shuttle to cable car and Gora station. Would recommend.

10

Guy

Sep 25, 2024

·

Stayed 2 nights

Nice place for a family to stay in Hakone. Nothing really in walking distance, but the hotel does provide a free shuttle service, including from Odawara so contact them too find out more.

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Dining

Breakfast earns frequent praise for quality and variety, and the sushi restaurant stands out alongside generally tasty dishes. Downsides include limited daytime choices, the need for reservations, higher prices, and occasional complaints such as limited vegetarian options or underwhelming desserts or coffee service changes.

Related guest reviews

6

Pradeep

Mar 13, 2025

·

Stayed 2 nights

Breakfast price overrated because of limited veg choice.

10

TAEN

Aug 11, 2025

·

Stayed 2 nights

ベッドはとても快適でした。食事も美味しく頂きました。レストランは１２名と大勢でしたので個室を用意して頂きました。

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10

MAYU

Aug 10, 2025

·

Stayed 1 night

料理が美味しくスタッフさんの対応が素敵

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10

Debra

Oct 16, 2025

·

Stayed 2 nights

Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.

10

Eli

Sep 13, 2024

·

Stayed 2 nights

Such a pleasant hotel experience! The staff was beyond helpful and very friendly. There are both Japanese and western dining options at the hotel, as well as a delicious breakfast buffet. I would recommend at least booking breakfasts when you arrive as there are not many easily walkable restaurants, and the area is very hilly. The hotel does however offer free rides to multiple locations around Hakone. The hotel has a no clothes Onsen, and they provide free coverings for tattoos. This was by far my favorite room of the whole vacation. Our room (410) had an indoor terrace with a wall to wall massive window that can be opened to let in fresh air. We even had a view of Mt. Fuji and the sky rail that goes over Mt. Hakone. My only critiques of the hotel are that there is no gym, no coin laundry, and while the room was always nice and cool, the hallways and lobby aren’t air conditioned and can get pretty warm during the hot season.

10

Niko

Jun 28, 2024

·

Stayed 4 nights

The hotel offers free shuttles to near by train stations and some points of interest, and they will also provide pu k up if you call. That made it very easy to get around. The dining options are somewhat limited; however, the quality of everything we had were excellent. The staff was so polite and nice. They all spoke English, so it’s a good destination hotel for foreigners.

10

Arum

Aug 18, 2025

·

Stayed 1 night

Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together.

10

Charles

Apr 25, 2025

·

Stayed 2 nights

Very nice onsen - excellent sushi restaurant experience.

8

Tsutomu

Jan 14, 2024

·

Stayed 1 night

コース料理のデザートが最悪でした。

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8

Andrew

Oct 18, 2025

·

Stayed 1 night

Puja had amazing service during breakfast, and breakfast was the best meal compared to the other resorts, although I wouldn’t eat lunch or dinner here. The resort is surrounded by beautiful trees and amazing scenery, Ryuji Yoshino went above and beyond in service to insure our group was taken care of, I would return to shake his hand again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $420	6 $555	7 $553
8 $457	9 $468	10 $532	11 $532	12 $532	13 $683	14 $633
15 $574	16 $574	17 $532	18 $365	19	20 $496	21
22 $602	23 $575	24 $391	25 $383	26 $337	27 $390	28 $509
29 $348	30 $357

Su	Mo	Tu	We	Th	Fr	Sa
		1 $225	2 $247	3 $225	4 $280	5 $376
6 $225	7 $225	8 $225	9 $247	10 $225	11 $280	12 $333
13 $247	14 $225	15 $225	16 $253	17 $247	18 $280	19 $345
20 $226	21 $225	22 $315	23 $421	24 $369	25 $373	26 $677
27 $682	28 $783	29 $833	30 $767	31 $1,149

Hyatt Regency Hakone Resort and Spa

Prices for Hyatt Regency Hakone Resort and Spa

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Twin Beds

Room, 2 Twin Beds, Mountain View

Room, 2 Twin Beds (Tatami)

Regency, Executive Suite

Deluxe Room, 2 Twin Beds (Dog Friendly)

Room, 2 Twin Beds

Guest reviews of Hyatt Regency Hakone Resort and Spa

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Regency Hakone Resort and Spa

Considering this hotel for your Hakone trip?

Prices for upcoming dates