Hampton Inn & Suites Sevierville @ Stadium Drive

No hot water in shower. Room was fine. Quiet

We reserved online and got in at 5 am. Construction work right above us started at 8 with hammering and VERY loud racket.

I've stayed multiple time at this location. Staff is always friendly. Love the updates to the property.

Nice property. If you have a trailer, parking options are poor. However they have construction materials blocking many parking spots. So that may improve

It was very clean. The outside was a mess with nails hazards from the current construction. No bathrooms to use unless you was in your room.

I very much want to give this hotel a 4-5 star rating. However, they advertise on Travelocity and Expedia that they have a hot tub. It’s included as an option when you pick filters. And beyond that, the hotel goes so far as to provide a photo of their hot tub to lure in people like me and my husband who purposely chose this hotel for that reason. Had been driving over 11 hours and needed something to relax and rest sore muscles after our long week. But, there is NO hot tub. Only the remnants of one that existed years ago that’s been filled in. We didn’t appreciate the bait and switch and false advertising. Not cool. Besides that, our checkin took quite a while as we had to wait for the checkin clerk to smoke her cigarette in the front rocking chair while she scrolled through her phone. Honestly, I don’t think that frustrated me nearly as much as purposely packing swimsuits and happily looking forward to their promise of a hot tub. I sincerely hope management is reading this and will remove claims and photos of the now-nonexistent hot tub. Other than that, all else was fine.

Accommodations, breakfast, parking were 1st. rate. Tv was hard to get working properly and telephone did not work. Tried to call front desk and could not.

The man ago went over and above to help us figure a place to park with the long trailer we are pulling. Everything was great and the breakfast was extra good. That’s actually why my husband chose this hotel because in the reverse trip he had liked the breakfast etc

Convenient location right next to the ballpark. We were even able to see the fireworks from our room. Gym had adequate equipment for a workout. Breakfast was somewhat limited. Our room was quiet and comfortable. Location was convenient to access the businesses down the road.

Overall appearance although the hotel is going through a renovation not noted when the reservation was made.

Once i walked in my room i noticed there were a lot of bugs along the ceiling, on the bed and in the window. I was moved to a room that was not as nice as the original room. I was not compensated in any way for the inconvenience

The room was not cleaned very well. There was trash in the floor a plastic fork a bottle of water.

Consistently clean and great service - I stay here several times a year for business

Clean room,great rate and waffles for breakfast!

Friendly staff at check in. Super clean, modern room. Would highly recommend.

We stayed 2 hours and left because of cleanliness

Shower was not clean. They did offer to come clean, but I did it myself. Room had a weird smell

Hotel was fine overall. Breakfast and location was good. Room had ladybugs daily. Most frustrating, hotel charged the wrong card after confirming they had the correct one twice. Still trying to get that worked out.

We were very disappointed with our stay at the Hampton Inn and Suites at Sevierville, TN. The property was unkempt and public areas were not clean. The hallway carpets appeared that they had not been swept in days and surfaces were grimy. Our room did not appear clean. When we walked into the room, there was an immediate must smell apparent. The soap dish in the shower had old soap in it that was crusted and running down the shower wall. The carpet was in need of sweeping and the windows were dirty. The shower leaked onto the floor and floor tiles in the bathroom were cracked as a consequence. The Kleenex box in the room was empty when we arrived. As a result, we will be very cautious about choosing a Hampton Inn property when we travel in the future.

Clean room, great breakfast, wonderful staff

Beds are horrible rock hard

Our room was dated. Curtains had holes. Beds offer duvet covers and they were too heavy. No top sheet.

Room 411 didn’t have a nice view however, the room was clean & smelled good. The TV is slow but not much of an issue. The AC works great as I froze. Lol My husband said the breakfast was good (I didn’t go eat). We would most definitely stay here again.

Beds were horrible not comfortable at all , but otherwise great place

Hotel is conveniently located off the Interstate close to shops and restaurants. Staff are friendly and the rooms are clean. The rate was very reasonable for the area. Our only complaint was the bed being too firm but we understand that's subjective. We'd definitely stay here again!

So clean, such nice staff and very spacious room!

Bed comforter very heavy and way too warm for room, even with temp set low. TV channel guide would have been nice. Also, could have used more outlets for charging phones, etc.

This is a decent place to spend the night. Be warned that it is right next to the baseball stadium and while you can see the game you will also hear it and have the lights coming through the windows.

The beds were sloped to the head lower than the feet. Outdated and uncomfortable. For the price, I would have expected a far better experience. This is NOT reflective on the staff but ownership!

Convenient location right next to the ballpark. We were even able to see the fireworks from our room. Gym had adequate equipment for a workout. Breakfast was somewhat limited. Our room was quiet and comfortable. Location was convenient to access the businesses down the road.

Consistently clean and great service - I stay here several times a year for business

Nice friendly staff, room clean and comfortable.

Our stay was amazing. The Front Desk staff was more went above and beyond to make our stay (from check-in to check-out) a wonderful experience. We will definitely stay here each and every time we come back to the area. We were accommodated with exceptional care and concern.

I booked through Hotels.com. Had to have my reservation cancelled at the hotel, due to an issue. Was rebooked and charged for the room again at the hotel. GM said they’d reach out to Hotels.com since I was charged twice. It’s been 2 weeks, and I still haven’t heard anything. Tried to email Customer Care at Hotels.com. My email gets returned every time. Need someone to contact me ASAP!

Hotel was fine overall. Breakfast and location was good. Room had ladybugs daily. Most frustrating, hotel charged the wrong card after confirming they had the correct one twice. Still trying to get that worked out.

Stay was great front desk was very friendly. My only negative feedback is housekeeping did not go in my room on second day. I did not have anything up that said not to. I fact outside the room partner asked if I wanted the room done and in front of housekeeping I state yes I would want them to enter. In fact housekeeping just ignored even when I said hello.

Phyllis was horrible at check in. She was snapping at everyone waiting to check in. She stated that they were short staffed in housekeeping with only 4 cleaners. She stated they were busy because of the rod run and the baseball game. My husband said it sounds like the manager didn’t make the schedule accordingly. She just snapped it’s because no one wants to work. She checked us in and said our room was ready. We went up and there was no sheets on the bed all the bedding and towels were in a pile on the floor. We went back downstairs with all our bags and she told us it would be 30 mins. We went shopping at Bass Pro. We came back an hour and half later, went to the room it was still not ready. Thankfully Phyllis had gone home. Kennedy was there. Let me tell you this young lady changed things around for you all. My husband and I had already decided we would try one of the other hotels nearby next time. She moved us to another room that was ready. She apologized for Phyllis, let us know she would be there until midnight if we needed anything at all she would be happy to help. She was friendly and polite. A definite asset to your establishment. Phyllis? I’m not sure if she was overwhelmed or just bitter a woman. Maybe change her to overnights when she doesn’t have to have much contact with customers.

Clean room, great breakfast, wonderful staff

Incredible group of people! Kennedy at the front desk was especially helpful and kind

Overall the stay was ok and the rooms were nice. We arrived a little after 3 (checkin is at 3) and were told they weren't sure if our room was ready and it could be a half hour-took about ten minutes but we were able to get in. The next day we returned to our room and there had been no cleaning or linen service. When I asked, I was told they only service the rooms every other day. Which is fine, but was not expected. It also made the extended time to check in more frustrating. Overall a nice hotel and nice stay-I would return-I just can't give it 5*

Making a trip cross country and it was only there for a night . Hotel was clean /easy on and off highway . Will stay again on our next trip in this area.

Great property, but dearth of quality food options nearby. The one close dining option is often full and overwhelmed.

Hotel is conveniently located off the Interstate close to shops and restaurants. Staff are friendly and the rooms are clean. The rate was very reasonable for the area. Our only complaint was the bed being too firm but we understand that's subjective. We'd definitely stay here again!

Close to Hwy and Rockies Stadium.

My wife and I had an overnight stay here. The property is well located close to the Interstate and in a safe area. The property is dated compared to others in the immediate area. I would suggest checking out the newer properties.

This is a decent place to spend the night. Be warned that it is right next to the baseball stadium and while you can see the game you will also hear it and have the lights coming through the windows.

Enjoyed our stay and the location was perfect! The accommodations were comfortable and the staff was friendly.

Convenient location right next to the ballpark. We were even able to see the fireworks from our room. Gym had adequate equipment for a workout. Breakfast was somewhat limited. Our room was quiet and comfortable. Location was convenient to access the businesses down the road.

Conveniently located to the expressway but not too close. Will definitely come back here again.

Hotel was very clean and comfortable. Showing some wear and tear with age but nothing that would make you not want to stay. Location was great for ballgames and close enough to Pigeon Forge to easily get in and out without having to stay in all the congestion. Would definitely recommend and would stay again.

The breakfast was average at best.

Clean room,great rate and waffles for breakfast!

Food, fair.

Room 411 didn’t have a nice view however, the room was clean & smelled good. The TV is slow but not much of an issue. The AC works great as I froze. Lol My husband said the breakfast was good (I didn’t go eat). We would most definitely stay here again.

Breakfast was great. Room was very nice and accommodating. Good stay.

Accommodations, breakfast, parking were 1st. rate. Tv was hard to get working properly and telephone did not work. Tried to call front desk and could not.

Came for a graduation. checked in late but the front desk was great. got bottles of water and congratulation greetings. breakfast was good. no problems

Convenient location right next to the ballpark. We were even able to see the fireworks from our room. Gym had adequate equipment for a workout. Breakfast was somewhat limited. Our room was quiet and comfortable. Location was convenient to access the businesses down the road.

Very nice motel with very friendly staff. Great breakfast too. Would highly recommend!

Clean room, great breakfast, wonderful staff