Name: Red Roof Inn San Antonio E - Frost Bank Center
Address: 138 North WW White Road, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$49–US$68 per night
Rating: 6.8

What guests think

At Red Roof Inn San Antonio E - Frost Bank Center, reviews depict a budget stay that offers decent value for some travelers, but many experiences feel inconsistent across aspects of the property, from comfort to upkeep and staff interactions.

Location near Frost Bank Center is praised, and a few guests mention clean bathrooms or a satisfactory, no-frills stay. Recurring issues include dirty rooms or linens, ants, rooms uncomfortably hot on arrival due to AC being off, nonworking outlets or TVs, highway noise, small room sizes, and limited in-room amenities like irons or coffee makers. Service feedback skews negative, with reports of rude front desk interactions and cash only deposits or refund disputes, though a few staff were noted as kind. Overall, expect basic accommodations prioritizing price and proximity over comfort and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

4

Marisela

18 Mar 2024

·

Stayed 3 nights

Location is great, but the room was really small.. like 12 x 14 with 2 full size beds. Not much space to walk. Our TV was not working, technician came in & was not able to fix it. No cofee maker in room or in the office.

6

Alan

4 Aug 2024

·

Stayed 1 night

Convenient location, property is clean but a little bit old, lack of amenities

6

Hope

16 Apr 2024

·

Stayed 2 nights

Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.

4

Roxanne

22 Aug 2024

·

Stayed 1 night

Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.

8

Zeke

14 Mar 2023

·

Stayed 1 night

Quick one night passing through. Bathrooms are nice. Check in was odd with 4 papers to sign and $20 cash only deposit. Good enough for a night, pakinglot was light up good.

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Cleanliness

Multiple reviews report dirty rooms and bathrooms, stained linens, ants, and maintenance issues that affect comfort; a few guests found areas clean. Overall feedback on cleanliness is largely negative.

Related guest reviews

2

Luis

22 Aug 2023

·

Stayed 1 night

Reserved a non smoking room got the opposite couldn't sleep all night with that smell. Room was so hot when we got there it took a few Hrs to cool down. I honestly wouldn't recommend.

2

Rinat

11 Aug 2024

·

Stayed 1 night

I checked in a room with 1 king bed, but upon arriving there was no AC working and the feeling was like in SAUNA. I turned on the AC and it was very slow, in about 30 minutes, I reached out to the front desk with an issue and they gave me another room. Another room was the same and the temperature was at least 90F, I called them again and was told that all rooms are like that, all AC units are shot off before customers' arrival, and customers should turn them on. I was waiting for about 3 hours for the room to be cooled ( arriving at around 2 am, I didn't sleep until approximately 5 am). My Suggestion to all, Its better to spend $15-$20 more and stay at La Quinta or any other simmilar 3 star hotel for your short or even long stay, where you will receive good service, clean rooms, and Of course cool rooms upon arrival. For property staff, to keep your business up and running, you should let all AC units work in your rooms upon customers' arrival. I spent around $90 and its just terrible.

6

deborah

19 Jun 2024

·

Stayed 1 night

Front desk was very rude .... Air conditioning didn't work properly, and then when we checked out they tried to give us back only $20 out of the $40 deposit

6

Alan

4 Aug 2024

·

Stayed 1 night

Convenient location, property is clean but a little bit old, lack of amenities

2

Aiden

11 Jun 2024

·

Stayed 1 night

There was ants all over us when we woke up in the morning and when I talked to the front desk about at least half a refund he said no and they couldn’t do anything

8

Nelson

9 Jan 2024

·

Stayed 1 night

Staff rude place is clean

6

Hope

16 Apr 2024

·

Stayed 2 nights

Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.

4

Brandy

21 Jun 2023

·

Stayed 1 night

I make it a habit of checking beds/linens when starting anywhere. We noticed stains on the blanket and sheets and immediately told the front desk and was told they didn't have housekeeping water 4/5 (which I understood) so I asked if they would just give us the clean sheets and we would have them ourselves. The front desk guy asked how long we would be gone we said about 3-4 hrs. He says ok he would take care of it and it would be ready when we got back. We left the stains on top and easy to see. When we can back the bed was remade but the blankets were turned in a different direction as if we weren't going to notice it check. The same blankets and sheets were on the bed! We went back to the front desk and the guy called a lady who was raising her voice and getting an attitude saying hey shift was over and she was just trying to help us. She said she would meet us at the room with the new sheets. We walked back around toward the room and met her and even offered to let her come see the bed and the stains, and she said no she trusted us and gave us the new sheets and blanket. There was also small stains on the walls. We were told we also couldn't get a refund. Disappointing. Definitely won't stay here again out recommend clients here either

4

Denise

10 Mar 2025

·

Stayed 2 nights

Office management was nice but getting to the room it was dirty. Room wasn’t cleaned at all. I went out and bought cleaning supplies to clean the room. Floors looked like they haven’t been swept or mopped. Restroom was dirty shower wasn’t cleaned also. Was just very disappointed

2

Sandra

25 Feb 2023

·

Stayed 1 night

Got to the hotel and was told I did not have a reservation even after I showed them my confirmation I received through email. The expected me to rebook but with them at a HIGHER rate !!! Place was dirty . I left and had to pay to stay at another hotel !!! BAD SERVICE !!

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Rooms

Rooms are small with limited in-room amenities such as irons or coffee makers; some guests noted comfortable basics but highway noise. Bathrooms in a few rooms were described as nice.

Related guest reviews

4

Marisela

18 Mar 2024

·

Stayed 3 nights

Location is great, but the room was really small.. like 12 x 14 with 2 full size beds. Not much space to walk. Our TV was not working, technician came in & was not able to fix it. No cofee maker in room or in the office.

10

Kassandra

20 Mar 2024

·

Stayed 1 night

overall i got what i paid for and the stay was enjoyable without any problems.

6

Alan

4 Aug 2024

·

Stayed 1 night

Convenient location, property is clean but a little bit old, lack of amenities

6

Hope

16 Apr 2024

·

Stayed 2 nights

Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.

4

Roxanne

22 Aug 2024

·

Stayed 1 night

Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.

8

Zeke

14 Mar 2023

·

Stayed 1 night

Quick one night passing through. Bathrooms are nice. Check in was odd with 4 papers to sign and $20 cash only deposit. Good enough for a night, pakinglot was light up good.

10

Jamie

23 Jun 2024

·

Stayed 1 night

The hotel is on side of highway so its loud but comfy.

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Service

Feedback is mixed: several guests describe rude or unhelpful front desk interactions and frustration with cash only deposits and refund handling, while a few mention friendly staff. Check-in can feel cumbersome due to extra paperwork.

Related guest reviews

6

Ashley

2 Apr 2025

·

Stayed 1 night

Front desk women was rude.

6

Joseph

30 Apr 2023

·

Stayed 1 night

Horrible to charge a deposit !!! I have many choices when looking for hotel . I don’t like being treated like I’m not trusted to simply sleep in a room ! Begging for a cash deposit is ridiculous and plain stupid .

2

Jessica

16 Dec 2022

·

Stayed 1 night

CASH DEPOSIT & I had to argue with Him about giving me a copy of my deposit slip. The same way you took a copy of my id and ask me for 40 dollars. I want a copy that you have my 40 dollars. Arguing with him at 130 am over a piece of paper.

2

Jeffery

8 Aug 2024

·

Stayed 1 night

The staff was terrible ruined everything and made us make a cash deposit

6

deborah

19 Jun 2024

·

Stayed 1 night

Front desk was very rude .... Air conditioning didn't work properly, and then when we checked out they tried to give us back only $20 out of the $40 deposit

8

Nelson

9 Jan 2024

·

Stayed 1 night

Staff rude place is clean

2

Sandra

25 Feb 2023

·

Stayed 1 night

Got to the hotel and was told I did not have a reservation even after I showed them my confirmation I received through email. The expected me to rebook but with them at a HIGHER rate !!! Place was dirty . I left and had to pay to stay at another hotel !!! BAD SERVICE !!

10

Armando

7 May 2024

·

Stayed 1 night

Good people

8

Zeke

14 Mar 2023

·

Stayed 1 night

Quick one night passing through. Bathrooms are nice. Check in was odd with 4 papers to sign and $20 cash only deposit. Good enough for a night, pakinglot was light up good.

6

Danielle

7 Apr 2025

·

Stayed 2 nights

Such a sweet and nice Lady and Gentlemen doing the best they can.

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Location

Convenient for events at Frost Bank Center and accessible from the highway. Some guests noted traffic noise due to the roadside location.

Related guest reviews

4

Marisela

18 Mar 2024

·

Stayed 3 nights

Location is great, but the room was really small.. like 12 x 14 with 2 full size beds. Not much space to walk. Our TV was not working, technician came in & was not able to fix it. No cofee maker in room or in the office.

6

Alan

4 Aug 2024

·

Stayed 1 night

Convenient location, property is clean but a little bit old, lack of amenities

6

Hope

16 Apr 2024

·

Stayed 2 nights

Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.

4

Roxanne

22 Aug 2024

·

Stayed 1 night

Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.

8

Zeke

14 Mar 2023

·

Stayed 1 night

Quick one night passing through. Bathrooms are nice. Check in was odd with 4 papers to sign and $20 cash only deposit. Good enough for a night, pakinglot was light up good.

10

Jamie

23 Jun 2024

·

Stayed 1 night

The hotel is on side of highway so its loud but comfy.

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Dining

Not enough information in reviews.

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Month	Average price
January	US$49
February	US$55
March	US$62
April	US$57
May	US$55
June	US$54
July	US$64
August	US$57
September	US$63
October	US$56
November	US$59
December	US$53

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $51	16 $49	17 $49	18 $54	19 $54
20 $54	21 $54	22 $54	23 $54	24 $54	25 $54	26 $53
27 $53	28 $54	29 $54	30 $55

Su	Mo	Tu	We	Th	Fr	Sa
				1 $55	2 $53	3 $53
4 $53	5 $53	6 $53	7 $54	8 $55	9 $59	10 $59
11 $54	12 $54	13 $55	14 $55	15 $55	16 $60	17 $58
18 $54	19 $55	20 $54	21 $55	22 $55	23 $68	24 $59
25 $55	26 $55	27 $55	28 $55	29 $55	30 $59	31 $59

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

Deluxe Room, 2 Double Beds, Smoking

Deluxe Room, 1 King Bed, Bathtub (Unique)

Deluxe Room, 1 Queen Bed

Deluxe Room, 2 Double Beds, Accessible (Roll-In Shower)

Deluxe Room, 1 Queen Bed, Smoking

Deluxe Room, 1 King Bed

Deluxe Room, 2 Double Beds

Deluxe Room, 1 King Bed, Smoking

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn San Antonio E - Frost Bank Center

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