Name: Townhome Inn & Suites by IHG
Address: 2270 N Germantown Pkwy, Cordova, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: US$70–US$125 per night
Rating: 7.67

What guests think

Travellers at Townhome Inn & Suites by IHG often highlight clean, spacious rooms and a convenient Cordova location near restaurants and the interstate, with many reporting quiet, comfortable stays and friendly front-desk service.

However, reviews also note inconsistent housekeeping and maintenance, including dirty floors or linens, broken or dated room items, and occasional odors. Several guests experienced check-in frustrations tied to a recent name change or an unexpected $100 deposit. Noise and safety concerns were reported at times around the parking area, and breakfast variety was limited, while the fitness room felt minimal. Expect a generally comfortable stay with value, but confirm policies and room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Fitness room is small or minimal, with reports of a broken machine and no towels or wipes; some maintenance issues like an elevator A/C outage and minor parking-lot trash were noted.

Related guest reviews

8

Lyn

13 Jun 2024

·

Stayed 3 nights

Check in was less than friendly; hotel had nice decor and mostly clean. Upon entering the room we checked the floor and it was swept but dirty. No cleaning staff was available so I was given a cloth and cleaner with which I cleaned the entire room/bathroom. After that we noted staff were wet mopping the floors. I asked to talk to the manager (who WAS there the next 2 days) and he never spoke to me. Breakfast buffet was nice. Staff were friendly. Workout room was small and in fair shape - no towels or wipes for equipment. Other than the dirty floor my only other complaint is the “toddler” height toilets. Would I return… yes… but would check the floors. Photos show cloth and water which I changed after each 3x5’ area.

2

Molly

10 May 2024

·

Stayed 1 night

I have never been disappointed in a country inn and suites until this one. I understand now after spending the night why this property needed so much maintenance. All funds need to pay for security. The security guard was very attentive and made sure when we checked out we got in our car safely. I felt very unsafe at this location. Our room was on the first floor and window was facing parking lot with a lot of foot traffic, weed smoke, racing cars, sirens. Very dangerous area. Room had sticky floors, stained shower curtain, nasty musty smell. At check in this location did not offer the classic freshly baked cookies, fresh fruit or quaint sitting space with library. Where did my favorite hotel chain go? The breakfast was beat up and not inviting. We chose to skip breakfast just to get out as soon as possible. I wish I would have read reviews before booking. I never would have dreamed a chain like this could be so bad.

4

Diana

21 Feb 2024

·

Stayed 2 nights

The toilets , no water in the hotel

10

Donald

22 Jul 2025

·

Stayed 3 nights

Sergio at the front desk was very helpful, both on the phone when I was making the reservation and then later when we actually arrived. Fitness center was minimal and one machine was broken.

10

Carol

7 Nov 2024

·

Stayed 2 nights

The staff was friendly. The room was very clean. The location of the property was near a variety of restaurants.

2

Madison

23 Sept 2024

·

Stayed 8 nights

Rude staff, rooms smelled like smoke yet claim to be "non-smoking," musty hallway smell, homeless men drinking alcohol outside back door, overall felt unsafe.

10

Lacy

25 May 2025

·

Stayed 1 night

Easy and fast check in. Perfect amenities for the time here.

6

Huey

6 Oct 2025

·

Stayed 1 night

The clerks was friendly the hotel needs an update freshen up the rooms was clean but they need to be updated parking lot was easy to get into had a little trash in it but it was okay

8

Lyn

14 Jun 2024

·

Stayed 3 nights

Check in was less than friendly; hotel had nice decor and mostly clean. Upon entering the room the floor was swept but dirty. No cleaning staff was available so requested a cloth and cleaner which was used over the entire room/bathroom. After that noted staff were wet mopping the floors. Asked to talk to the manager (who was present) and never connected. Breakfast buffet was nice. Staff were friendly. Workout room was small and in fair shape - no towels or wipes for equipment. Other than the dirty floor my only other complaint is the 14” height toilets. Photos show cloth and water from 3x5’ area.

4

Thomas

19 Sept 2024

·

Stayed 1 night

The best thing about this hotel was the Brick Oven pizza place next door. The entrance/check in area immediately smelled of Marijuana. When I checked in, after making the reservation and paying on-line, there was a $100 dollar deposit which I didn’t know about. The A/C was out in the elevator. When I got to the floor, there had apparently been a leak as there were two loud floor fans running to dry the carpet directly outside my room. The marijuana smell was stronger now. The A/C unit had been off so the room was hot. That’s when I turned it on and walked next door for dinner. I will never stay in this hotel again; however, Pyros on Germantown has excellent pizza!

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Cleanliness

Feedback on cleanliness is mixed: many found rooms very clean, but others reported dirty floors or linens, stained bedding, musty or smoke odors, and untidy halls.

Related guest reviews

10

Nancy

24 Mar 2024

·

Stayed 1 night

I've stayed here several times and the rooms' floors are very dirty this time. I would think that a supervisor would check after they are supposedly clean.

6

Travis

13 Aug 2024

·

Stayed 1 night

I was not happy with the bed sheets. I had old Stan’s that I could see in my sheets. The quality of the washcloth was not good at all.

10

Tamyia

16 Feb 2026

·

Stayed 1 night

Very clean and nice set up! Loved how spacious and comfortable it was!

6

Nicole

7 Jul 2024

·

Stayed 2 nights

The property was conveniently located to the highway and some shopping and dining. However, this apparently attracts a wide variety of clients. We didn’t always feel safe due to sketchy people loitering. It was unclear if they were hotel guests or just random people hanging around the property. The floors in the rooms were dirty. The bottom of our socks were black after a few minutes of walking around. And there was a constant weed smell in the hallways. At one point it seeped into our room and made our evening unpleasant.

10

Rakeithia

16 Feb 2026

·

Stayed 1 night

Everything Was Neat & Very Clean. Staff was also great. 10/10 staying here again!!

2

Tyleia

31 Jul 2025

·

Stayed 1 night

The hotel smells horrible, sheets not clean

6

Bria

17 Mar 2024

·

Stayed 2 nights

Room was not clean at all bed sheets was dirty & bathroom had hair on floor n shower

10

Helen

30 Nov 2025

·

Stayed 2 nights

Overall stay was great, very clean and tidy. I would stay here again.

6

bobbi

20 Jul 2025

·

Stayed 1 night

The room was very dirty. There was still makeup on the counter and hair. The light switch was filthy. Looks like it hadn’t been cleaned in weeks. I don’t even think they changed the sheets. The hallway was absolutely filthy. I don’t think I’ve been vacuumed in weeks as well.. on a good note the check-in was fantastic and the gentleman that helped us was more than friendly and accommodating. But as far as the cleanliness of the hotel if I could read it a zero I would.

2

Stacie

24 Jun 2024

·

Stayed 1 night

Sheets had stains on them and bedbugs

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Rooms

Guests often describe rooms as spacious and comfortable, with some appreciating quiet stays. Others cite dated decor, broken or missing items and bedding issues, and noise from nearby traffic, parking-lot activity, or a neighboring venue.

Related guest reviews

8

Diana

3 Aug 2025

·

Stayed 2 nights

The bedding was terrible the bed was only made with a sheet and 4 really small pillows

10

Tamyia

16 Feb 2026

·

Stayed 1 night

Very clean and nice set up! Loved how spacious and comfortable it was!

10

Jessica

24 Mar 2025

·

Stayed 3 nights

The stay was to be expected at any hotel. The bed was comfortable, room was spacious and clean.

10

Kaira

9 Aug 2025

·

Stayed 1 night

I like this hotel as it was spacious & quiet. The bed comfort was great. I have no complaints.

6

Mimi

24 Sept 2025

·

Stayed 3 nights

Some Amenities in the room not working properly.

8

Russell

30 Aug 2024

·

Stayed 1 night

We were on the ground floor and there was a loud party going on outside our window most of the night!

6

Chynethia

7 Apr 2025

·

Stayed 1 night

Rooms need to be updated

8

Robert James

5 Sept 2025

·

Stayed 2 nights

Regular was clean but had some things that attention needed to be brought to which I told the manager when I left and that was the TV reception went in and out the desk chair went all the way to the ground when you sat on it well the lamp shades was broken into pieces and wouldn't hang straight and the bathroom toilet seat moved all over the place other than that it was clean quiet and restful

10

Ryan

2 Jun 2025

·

Stayed 1 night

Was a good stay overall. The beds were clean and comfy. The room was clean. Breakfast was ok. The only complaint was the noise at night sounded like someone was in a drag race in the parking lot was super loud reving up their engines for like 4plus house from midnight to about 3/4 AM. Someone was yelling and slamming doors in the hallway. Def wished it was more sound proof. During the day someone was playing music in the parking lot so loud sounded like it was coming from my tv and we were on the 2nd floor. I understand most of this is out of the hotels control but prolly wouldn’t stay again due to 2 nights of no sleeps.

8

Rena

9 Apr 2024

·

Stayed 1 night

It’s a clean hotel. The desk person was not very friendly. He did not ask if he could help me or say hello upon arrival. The hotel is very close to the highway and is not quiet.

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Service

Service is frequently praised as friendly and helpful, with easy check-ins and accommodating staff. Yet some guests encountered reservation issues, curt or unhelpful front-desk interactions, and difficulty reaching a manager.

Related guest reviews

10

Shellie

29 Jun 2025

·

Stayed 5 nights

Room was clean. Service was excellent. Will stay again.

2

Holly

9 Nov 2025

·

Stayed 2 nights

We booked this hotel at the beginning of September. Apparently, they changed the hotel name in October. We drove 6 hours from Illinois to Memphis and when we got to the hotel they told us our reservation no longer exisited because they changed names and they were completely full. Leaving us with no place to stay. I received confirmation emails the day of travel, but yet the hotel never bothered to inform us that we no longer had a reservation. There is no cuse for that.

2

Keylan

12 Dec 2024

·

Stayed 1 night

The WiFi doesn’t work, and it wasn’t explained that you need an extra 100 dollars to get the room until after we paid for the room. The front desk had an attitude about it too. If it wasn’t for the room looking nice enough, it would be a 1 star.

10

Donald

22 Jul 2025

·

Stayed 3 nights

Sergio at the front desk was very helpful, both on the phone when I was making the reservation and then later when we actually arrived. Fitness center was minimal and one machine was broken.

10

Rakeithia

16 Feb 2026

·

Stayed 1 night

Everything Was Neat & Very Clean. Staff was also great. 10/10 staying here again!!

2

Trista

22 Jun 2024

·

Stayed 2 nights

When we arrived, the office staff had put us in as a no show and would not let us in our room. The biscuits during breakfast were frozen in the middle. The comforter on my son’s bed has food on corner edge of it.

10

Lacy

25 May 2025

·

Stayed 1 night

Easy and fast check in. Perfect amenities for the time here.

10

Kristen

18 Jul 2025

·

Stayed 1 night

Excellent staff, clean rooms, great breakfast, very nice staff

4

Steven

14 Oct 2025

·

Stayed 1 night

Check in staff could not find our reservation. They say this hotel is no longer a Country Inn & Suites. We did get a room but the lack of reservation was disconcerting.

8

Lyn

14 Jun 2024

·

Stayed 3 nights

Check in was less than friendly; hotel had nice decor and mostly clean. Upon entering the room the floor was swept but dirty. No cleaning staff was available so requested a cloth and cleaner which was used over the entire room/bathroom. After that noted staff were wet mopping the floors. Asked to talk to the manager (who was present) and never connected. Breakfast buffet was nice. Staff were friendly. Workout room was small and in fair shape - no towels or wipes for equipment. Other than the dirty floor my only other complaint is the 14” height toilets. Photos show cloth and water from 3x5’ area.

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Location

Location is convenient for Cordova, close to the interstate and restaurants. Some reviews report safety and noise concerns around the property, including late-night disturbances and loitering.

Related guest reviews

10

Leroy

1 Oct 2025

·

Stayed 1 night

I like the cleanliness and the location

6

Nicole

7 Jul 2024

·

Stayed 2 nights

The property was conveniently located to the highway and some shopping and dining. However, this apparently attracts a wide variety of clients. We didn’t always feel safe due to sketchy people loitering. It was unclear if they were hotel guests or just random people hanging around the property. The floors in the rooms were dirty. The bottom of our socks were black after a few minutes of walking around. And there was a constant weed smell in the hallways. At one point it seeped into our room and made our evening unpleasant.

8

Russell

30 Aug 2024

·

Stayed 1 night

We were on the ground floor and there was a loud party going on outside our window most of the night!

10

Connie Gentry

14 Jul 2025

·

Stayed 11 nights

Nice hotel, convenient location

2

Madison

23 Sept 2024

·

Stayed 8 nights

Rude staff, rooms smelled like smoke yet claim to be "non-smoking," musty hallway smell, homeless men drinking alcohol outside back door, overall felt unsafe.

8

Dennis

9 Oct 2024

·

Stayed 2 nights

Convenient

Translate

8

Glenda

29 Dec 2024

·

Stayed 2 nights

Great location. Near shopping and interstate.

10

Carol

7 Nov 2024

·

Stayed 4 nights

The staff was friendly. The room was very clean. The location of the property was near a variety of restaurants

10

Ryan

2 Jun 2025

·

Stayed 1 night

Was a good stay overall. The beds were clean and comfy. The room was clean. Breakfast was ok. The only complaint was the noise at night sounded like someone was in a drag race in the parking lot was super loud reving up their engines for like 4plus house from midnight to about 3/4 AM. Someone was yelling and slamming doors in the hallway. Def wished it was more sound proof. During the day someone was playing music in the parking lot so loud sounded like it was coming from my tv and we were on the 2nd floor. I understand most of this is out of the hotels control but prolly wouldn’t stay again due to 2 nights of no sleeps.

10

Torreian

5 Jun 2024

·

Stayed 3 nights

Everything was good until 3:40 in the morning some guy was beating up a girl at the club right on side of the hotel woke me up outta my sleep beside that everything was good 👍

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some guests found it good, while others criticized limited variety, lack of meat, minimal options, or low quality (for example, frozen biscuits). Nearby pizza next door was a plus for a few.

Related guest reviews

8

Vincent

19 Mar 2024

·

Stayed 1 night

Pizza place next door was great!

10

Angela

6 Sept 2024

·

Stayed 2 nights

My stay was enjoyable. I wasn’t in my hotel most of the day. Breakfast was good. My needs were addressed and it was a good stay. I would recommend that the carpet in the hallway be professionally cleaned as it was dingy overall not a great look.

10

Carvis

3 Jun 2024

·

Stayed 3 nights

the overall experience. could use more meat in breakfast

8

Frankie

2 Sept 2024

·

Stayed 2 nights

This hotel only cleaned the rooms every other day. They only served meat every other day.

2

Trista

22 Jun 2024

·

Stayed 2 nights

When we arrived, the office staff had put us in as a no show and would not let us in our room. The biscuits during breakfast were frozen in the middle. The comforter on my son’s bed has food on corner edge of it.

8

Joan

30 Jun 2025

·

Stayed 1 night

Great values, was disappointed with the breakfast due to VERY limited options and NO meat option.

10

Kristen

18 Jul 2025

·

Stayed 1 night

Excellent staff, clean rooms, great breakfast, very nice staff

10

Ryan

2 Jun 2025

·

Stayed 1 night

Was a good stay overall. The beds were clean and comfy. The room was clean. Breakfast was ok. The only complaint was the noise at night sounded like someone was in a drag race in the parking lot was super loud reving up their engines for like 4plus house from midnight to about 3/4 AM. Someone was yelling and slamming doors in the hallway. Def wished it was more sound proof. During the day someone was playing music in the parking lot so loud sounded like it was coming from my tv and we were on the 2nd floor. I understand most of this is out of the hotels control but prolly wouldn’t stay again due to 2 nights of no sleeps.

6

Jessica

24 May 2024

·

Stayed 2 nights

Quiet stay. Min breakfast options. Bed mattress pad had stains

4

Thomas

19 Sept 2024

·

Stayed 1 night

The best thing about this hotel was the Brick Oven pizza place next door. The entrance/check in area immediately smelled of Marijuana. When I checked in, after making the reservation and paying on-line, there was a $100 dollar deposit which I didn’t know about. The A/C was out in the elevator. When I got to the floor, there had apparently been a leak as there were two loud floor fans running to dry the carpet directly outside my room. The marijuana smell was stronger now. The A/C unit had been off so the room was hot. That’s when I turned it on and walked next door for dinner. I will never stay in this hotel again; however, Pyros on Germantown has excellent pizza!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $78	17 $101	18 $95	19 $102
20 $70	21 $72	22 $72	23 $73	24 $94	25 $115	26 $120
27 $87	28 $94	29 $94	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $106	3 $88
4 $93	5 $100	6 $80	7 $79	8 $84	9 $111	10 $95
11 $75	12 $82	13 $100	14 $100	15 $94	16 $102	17 $117
18 $87	19 $94	20 $94	21 $94	22 $94	23 $125	24 $74
25 $87	26 $94	27 $94	28 $82	29 $94	30 $117	31 $117

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Roll-In Shower (Roll-In Shower, Mobility)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Roll-In Shower (Roll-In Shower, Mobility)

Standard Room

Standard Room, 2 Queen Beds

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Townhome Inn & Suites by IHG

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Prices for upcoming dates