Staybridge Suites Palmdale by IHG

Overall the hotel was nice, the room was clean and breakfast was done really well. The coffee provided downstairs by Royal something was great coffee and the available 3 real creamer options was awesome. However, we booked this hotel over a very similar hotel, not two blocks away, because of the pool/spa and the entire stay, the spa was out of commission and we were unable to use it. The room did have a nice layout, however the comforter on the bed was so old that the stuffing was far from full nor staying in place, it was like a down pillow stuffed all up away from the edges. The odd light switches that have on/auto/off also did not work properly and the bathroom sink light did not work at all. Lastly, the insulation of the building itself kept the noise out from the neighbors to the sides of us and mostly any hallway noise, yet we had to call and go down to the desk to complain multiple times a night 3 of the 4 nights we stayed, one of which was well past 12:30 AM, so that was not very pleasant. Overall, due to the lights not functioning, spa not being noted as out of commission, and mostly due to the uncontrollable noise above late into the night, I'm not sure I'd stay here again, if I did, I'd call ahead for a thorough conversation about these issues. Our trip was for an elderly family member with cancer and I am disabled, so we did NOT want to change rooms, as I needed to drive a lot. However traveling with my service dog, the poop bags and grass outside were great.

Pool excellent, a bit cold. breakfast and social time nice.Room excellent.

Nice room with kitchen amenities. Enjoyed a complimentary happy hour too.

Nice place. Pool and Jacuzzi were nice food was good, people were nice. Water could have been a lil hotter in shower but that's my only complaint.

Rooms are large and comfy, kitchen has necessary utensils for simple dinner, staff is friendly and helpful, full breakfast in morning and social hour in the evening with snacks and wine or beer are very enjoyable! Lots of parking, feels like very safe with lots of lighting

My family and I had a wonderful stay, we went swimming and barbecue and kids played basketball. The rooms are spacious and clean.

The hotel was very clean & quite. The surrounding neighborhood felt safe as well as the parking lot. Breakfast was really good as well. Definitely would stay again.

Hot tub was working and that’s great

Was very easy to check in, rooms clean and spacious, great breakfast, only downside was the pool was non op

I would not stay here again. I did not feel safe at all. the hot tub was broken.The pool was so dirty and gross I left The breakfast was horrible they think if they give you a waffle its breakfast, the juice machine was broken, Woman checking us in was rude and offered no help. Never ever again!

Nice room and very clean !

We got to the room and it smelled like dirty litter i called and asked to be switched because it smelled really strong. One of the housekeeping came and sprayed the room and it didnt help at all. We had to use our whole bottle of body spray just for us not to smell the litter. I never got a call back to see if they found us a room or not. If the hotel is gonna let animals in please make sure that the room is clean and smells fresh for the next people staying. Will never come back.

Great property very clean and spacious will definitely stay again

We stayed here 3 nights, staff was friendly and easy to work with. Rooms were clean

Check in was super easy. Staff was very pleasant and helpful. Hotel was clean and had everything we needed. We will definitely stay again.

Nice rooms, very spacious and clean. Convenient for our outing.

Room was dirty, sink had cracks, outlets were old and lose for the price it was not worth it

The room was spotless! The staff was corteous! Breakfast was great! 100%

Everything was great except for the smell of cigarette. The suite was supposed to be "non smoking" but the smell of cigarette was overwhelming. Other than that, the stay was great!

Hotel was nice enjoyed our stay . When checking out I told the receptionist that there was a water roach on the counter where we had our food . Other then that very nice suit the rooms were great

Overall the hotel was nice, the room was clean and breakfast was done really well. The coffee provided downstairs by Royal something was great coffee and the available 3 real creamer options was awesome. However, we booked this hotel over a very similar hotel, not two blocks away, because of the pool/spa and the entire stay, the spa was out of commission and we were unable to use it. The room did have a nice layout, however the comforter on the bed was so old that the stuffing was far from full nor staying in place, it was like a down pillow stuffed all up away from the edges. The odd light switches that have on/auto/off also did not work properly and the bathroom sink light did not work at all. Lastly, the insulation of the building itself kept the noise out from the neighbors to the sides of us and mostly any hallway noise, yet we had to call and go down to the desk to complain multiple times a night 3 of the 4 nights we stayed, one of which was well past 12:30 AM, so that was not very pleasant. Overall, due to the lights not functioning, spa not being noted as out of commission, and mostly due to the uncontrollable noise above late into the night, I'm not sure I'd stay here again, if I did, I'd call ahead for a thorough conversation about these issues. Our trip was for an elderly family member with cancer and I am disabled, so we did NOT want to change rooms, as I needed to drive a lot. However traveling with my service dog, the poop bags and grass outside were great.

Large and spacious for four

I liked that the rooms were very large

The room was spacious and comfortable.

Quite outdated and rundown but as clean as the late 80s-90s interior could be forced to look.

Rooms are large and comfy, kitchen has necessary utensils for simple dinner, staff is friendly and helpful, full breakfast in morning and social hour in the evening with snacks and wine or beer are very enjoyable! Lots of parking, feels like very safe with lots of lighting

Nice rooms, very spacious and clean. Convenient for our outing.

We booked a two bedroom unit, and there was only one temperature control for both bedrooms and the common area. Due to a 'warm' sleeper grabbing the room with the controls, the other room was stuffy and uncomfortable. For the price, I would have expected to be able to control the temp in each room individually. This is not likely an issue in the one bedroom or smaller units. We were only there one night passing through. Breakfast was good, everything else in the unit was top notch, clean and in working order

Was very easy to check in, rooms clean and spacious, great breakfast, only downside was the pool was non op

Big room

Rude, overbearing, didnt do job cleaning or beeakfast on time

I never stayed because they would not accept my bank card. I presented my debit card and was told "we don't take cards from them." I found another hotel that had no problem accepting my card.

Staff didnt really help much and i had to wait till 345pm to get my room,,, Rooms are nice, clean and comfortable!!

After a long streak of unfriendly hotels, this was the nicest and most welcomed I’ve felt in a long lists of check ins. Let me know they would make sure I got inside if I was after the midnight cutoff, helped me with a late meal, parking and was just so warm to me. Really grateful after a long day of travel to be treated so well!

Check in was super easy. Staff was very pleasant and helpful. Hotel was clean and had everything we needed. We will definitely stay again.

The staff is truly what makes this a 5 star property! Everyone is kind from the moment you walk in the door! The ladies work hard to have breakfast on time, and anything you need just ask and they will get it for you or tell you where to get it. Lots of repeat customers and long stays, no wonder it is always booked unlike others.

Hotel stay was awesome very clean great breakfast easy check in only problem was took a very long time for management to give me back my deposit

I made reservations on hotels paid with Apple Pay, when I went to check in Front desk would not allow me to check in due to not having a physical card, All my cards are virtual on my phone. The hotel and hotel had no heart I had my two grandchildren with no where to go all other hotels were booked up. Now they won't even give me a refund. Do not stay at Staybridge or use this app They absolutely do not care about customers well being and safety

Quick check in was great. So far I’ve seen four employees and all were attentive and friendly. Always a greeted me with a smile. Thank you.

Staff was really nice. Helped us when we asked. We were there for months at a time. We really appreciate them……

Solo traveler. Safe area, lots of shopping and restaurant options. Clean and comfortable room. Friendly staff.

Nice friendly staff clean and quiet

Quiet, convenient, reasonable price, good breakfast.

Rooms are large and comfy, kitchen has necessary utensils for simple dinner, staff is friendly and helpful, full breakfast in morning and social hour in the evening with snacks and wine or beer are very enjoyable! Lots of parking, feels like very safe with lots of lighting

The hotel was very clean & quite. The surrounding neighborhood felt safe as well as the parking lot. Breakfast was really good as well. Definitely would stay again.

Nice rooms, very spacious and clean. Convenient for our outing.

Great location, modern Hotel, clean and free Parking

Staff super friendly clean rooms quiet area

Staybridge is great for families! There was plenty of space for everyone. The room was fairly clean but during my regular room wipe down I did notice some of the tv stands had stains that required me to scrub them. However the beds were very comfortable and everyone slept great. My biggest issue was breakfast. It was supposed to end at 10:30 but at 10:00 many of the items were gone. Milk, fruit, sausage, syrup, etc. There were at least 3 groups still attempting to eat and we had to request replenishments. It then took almost 20 minutes for the sausage to be done and they still shut everything off at 10:30. I recommend that food is replenished up until 5-10 mins of closing.

We really loved staying there. Family friendly, breakfast was great. Staff was great.

Breakfast options could be better.

The staff was great, facilities were immaculate. Room was absolutely amazing. And the cherry on top was a great full breakfast in the morning.

The accommodations were perfect. The issue we had was breakfast. It lasted until 10:30. We went at 9:15 and there was no food. Literally no food. It took them 50 minutes to bring out more eggs. They never did replenish the baked goods, bagels ect. There was no milk for cereal. We all waited over an hour and then had to go find breakfast somewhere else. It’s terrible to advertise that breakfast is included and then present that mess to your guests.

Amazing social hour when you get an amazing snack and delicious drinks

Rooms are large and comfy, kitchen has necessary utensils for simple dinner, staff is friendly and helpful, full breakfast in morning and social hour in the evening with snacks and wine or beer are very enjoyable! Lots of parking, feels like very safe with lots of lighting

The room was spotless! The staff was corteous! Breakfast was great! 100%

I would not stay here again. I did not feel safe at all. the hot tub was broken.The pool was so dirty and gross I left The breakfast was horrible they think if they give you a waffle its breakfast, the juice machine was broken, Woman checking us in was rude and offered no help. Never ever again!

Room was nice and clean. Breakfast was too simple