Name: Best Western Plus Butterfield Inn
Address: 1010 East 41st Street, Hays, Kansas, United States of America, Hays, Kansas, US
Price range: US$104–US$212 per night
Rating: 8.33

What guests think

Across recent reviews, Best Western Plus Butterfield Inn is often described as clean and conveniently located off I‑70, with friendly staff, spacious rooms, and a generally satisfying free breakfast that many travelers appreciate during road‑trip stopovers.

However, facilities are inconsistent, with repeated reports of closed or dirty pools and hot tubs and some broken gym equipment. Room comfort varies too, with several mentions of very firm beds, hallway and door‑slamming noise, light leakage due to curtains, and occasional AC or fixture problems. Expect a convenient, value‑oriented stay with strong service but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is inconsistent, with several closures, cleanliness issues, or very hot temperatures, though some guests enjoyed them. Multiple reviews note broken or unusable gym equipment; a few appreciated the business center.

Related guest reviews

4

Jorge

4 Jan 2024

·

Stayed 1 night

I usually stay at the Best Western. About five months ago I stayed at this hotel in Hays, and the jacuzzi (hot-tub) wasn't working. Six months later is still not working... Can you advertise that on your website at least? I have another overnight stay tomorrow, and of course will skip this hotel...

6

Tiffany

23 Mar 2025

·

Stayed 1 night

The hotel was fine for a night but definitely not super clean, walls and doors were all filthy. The counter had trash on it. Lots of wear to furniture. The pool was warm though- hot tub broken. Breakfast was so packed in the morning.

6

Sheila

11 May 2024

·

Stayed 1 night

Really disappointed in this hotel. Check in was ok. The hot tub was out of order and the pool was a bit cloudy. Not terrible but not great either. Our tub didn't drain so we each stood in water as we showered. I was going to tell them at check out but there was noone there, just a key drop. The specialty coffee machine in the breakfast area didn't work so I told the attendant about it and she said "it doesn't work, it's broken". So put a note on it! This was graduation weekend so rates were higher than normal but all in all it was not at all what I expected for what I paid.

10

Judy

13 Jul 2023

·

Stayed 1 night

Friendly staff , pool and sauna working well

8

Linda

13 Nov 2023

·

Stayed 1 night

The ground and room were wonderful but there was dog hair outside my door. They had not vacuumed the hallway. The pool was a good size but the whirlpool was broken. After a long days drive it sure feels good to relex.

6

William

26 Sept 2024

·

Stayed 1 night

Gym would have been okay, except all the equipment was not working!

6

Nancy

14 Nov 2024

·

Stayed 1 night

the room was worn. Nothing in the gym worked, everything was broken and not useable.

4

Kristi

31 Dec 2023

·

Stayed 4 nights

We have stayed here many times in the past and have always been very satisfied but this time we were not. The Hot tub and pool was not working. The breakfast was horrible, the espresso machine was broken and they got rid of the yogurt machine they used to have and the sausage was burnt. The room also was not very clean, we found stains on the comforter and hair in the bathroom.

10

Pat

21 Nov 2024

·

Stayed 1 night

Wish I had taken advantage of the pool and hot tub. Next time I will remember To Bring my swimsuit! Great breakfast room too. My husband liked checking his email at your business center. Love that the hotel is so easily accessible to the interstate too.

8

Becky

5 Jan 2026

·

Stayed 2 nights

Room was clean, staff were friendly, bummed the waffle machine was not working. Pool room was a bit strong, hot tub was HOTTTT

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Cleanliness

Many reviews praise very clean rooms, but a notable number report stained linens, odors, or missed housekeeping and maintenance details.

Related guest reviews

10

Danielle

3 Dec 2023

·

Stayed 1 night

Beautifully clean and comfortable

2

matt

12 Aug 2023

·

Stayed 1 night

The first room we were given was not cleaned from the previous guests. The second room had been “cleaned” but nothing had been wiped down or disinfected. There was only one person on staff for the entire hotel so we had to borrow cleaning supplies from the front desk to clean off hairs on the bathroom counter and greasy handprints with food all over the bathroom door. This property needs new cleaning staff. Would not stay here again.

6

Tiffany

23 Mar 2025

·

Stayed 1 night

The hotel was fine for a night but definitely not super clean, walls and doors were all filthy. The counter had trash on it. Lots of wear to furniture. The pool was warm though- hot tub broken. Breakfast was so packed in the morning.

10

Kayla

19 Oct 2025

·

Stayed 1 night

Room was very clean

2

Vivek

5 Aug 2025

·

Stayed 1 night

Dirty rooms

2

Alexandria

16 May 2024

·

Stayed 1 night

The sheets in my room had orange/brown/yellow pools of stains on them. The towels had black soiled spots, the toilet wasn't cleaned and we immediately within 10 minutes of seeing the room had gone to the desk to check out

6

Gary

10 Apr 2024

·

Stayed 1 night

I stayed at this hotel twice in a week. On my first day, the bedsheets were stained. On my return home I stayed there and the bedsheet on my mattress was inside out on the fitted sheet and there was a nice brown nugget in the toilet to walk me, I am pretty sure I will never stay at best Western plus hotels again

8

Matthew

18 Dec 2025

·

Stayed 2 nights

very clean

10

Holly

19 Jul 2024

·

Stayed 1 night

Very clean, comfortable and quiet. Will stay here again.

2

Bradley

25 Oct 2025

·

Stayed 1 night

The hotel in general, and the rooms especially, were very dirty and in disrepair. My business partner and I reserved two rooms, and after checking in and taking our suitcases to our rooms, neither of us unpacked. His bed was broken. The floors were stained. There were holes in several walls. A light flickered. We left and checked into a different hotel.

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Rooms

Rooms are generally spacious and comfortable for stopovers, but comfort varies: some found very firm beds, curtains that let in light, noise from doors or trucks, and occasional AC or fixture issues; Wi‑Fi can be slow.

Related guest reviews

6

Linda

22 May 2023

·

Stayed 1 night

The blackout shades would not close properly. The lights from the neon signs of other hotels were shining directly on me while I was trying to sleep. Finally got up, stood on the air conditioner, and draped my sweater over the gap which helped enough for me to be able to sleep. This is probably some thing a grandma over 70 should not be doing!

10

Karen

5 Sept 2025

·

Stayed 1 night

Clerk at check in very friendly. Super easy to get to off the freeway. Very nice place to stay. Bed was comfortable. Only issue was the curtains only close part way and the outside parking lot lights very bright...did make it easy to see when getting up to bathroom during the night! Hehe I can't comment on the food as we left without eating breakfast.

8

Camilla

29 Oct 2025

·

Stayed 1 night

Room was comfortable size & clean. Bed was comfortable. Heater a bit loud but with ear plugs able to sleep well. Furnishings were old but well maintained. Nice variety of food offer at breakfast. We would choose stay here again when passing thru Hays, KS

6

Randall

29 Sept 2025

·

Stayed 1 night

The beds were average but not comfortable. Doors would slam from rooms closing and echoed throughout the hallway. Floors were laminate not carpet and it gave the feel of a hospital room. The price was the same as other hotels in Hays but the comfort was not. Too many other choices in Hays for same price. I would not return to this hotel given the price and other options for lodging in Hays.

10

Susie

27 Dec 2024

·

Stayed 1 night

Great place to rest after a long car trip. Room very spacious and comfortable. Great to see a hotel give you a free bottle of water and not charge you $4 or more for it.

8

Linda

20 Sept 2023

·

Stayed 4 nights

I liked the Best Western. The property was clean and looked fairly new. The staff was excellent and pleasant. The only downside to this property was the slow internet. If I didn't have to work during my staff, I would definitely stay here again.

6

Ted

14 Nov 2025

·

Stayed 1 night

The room doesn’t have privacy shades or curtain that close all the way. The lights from the gas station filled the room

6

Molly

20 May 2024

·

Stayed 2 nights

Beds are terribly hard and the wifi was spotty

4

Jonathan

3 Apr 2024

·

Stayed 1 night

Tractor trailers are parked and running all night on the street alongside the hotel. If you enjoy the sound of loud diesel engines thrumming 24/7, this is the hotel for you. If not, I suggest finding a quieter alternative.

8

Trina

16 Oct 2025

·

Stayed 1 night

The only thing we did not like was the bed. It was like sleeping on a board. Not restful at all.

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AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, helpful, and efficient, with several standout check‑in experiences. A smaller number report rude interactions or absent morning staff.

Related guest reviews

4

sheana m

18 Mar 2025

·

Stayed 1 night

Breakfast was over 1 hour late. No one was at front desk in AM. Person who was setting up breakfast and late stated no one had been at front desk for 2 hours. I then had to go and locate a breakfast option which was included in my room price and pay out of pocket using planned time.

10

Agnes

21 May 2025

·

Stayed 1 night

Our room was great and the beds were comfy. The breakfast was good! The best part of our stay was the young lady at the front desk on the morning when we were checking out. Vanessa was a breath of fresh air and we could tell that she loves helping people, no matter the situation! I left my favorite earrings I've had for 20 years in my room, but didn't realize it until 2 days later when i got home. I called the hotel and Vanessa answered! She remembered me. She said they had the earrings and that she would mail them to me (at my cost)! I really appreciate the housekeeper and Vanessa for their integrity and helpfulness!! Thank you, ladies!!

10

David

1 Sept 2025

·

Stayed 1 night

Vanessa check us in and made us feel welcomed and was very helpful. Room is great

10

Michelle

9 Mar 2024

·

Stayed 1 night

The customer service representative that was on at 830pm was awesome. He was helpful and courteous, made the check in process seamless.

6

Terry

30 Nov 2023

·

Stayed 1 night

Rude front desk clerk

4

Sarah

6 Aug 2025

·

Stayed 1 night

Horrible checkin. We’re on a hectic book tour and arrived at 11:30pm at night exhausted from a full day of driving. Not the first Best Western we’ve stayed at. The checkin clerk was very rude and said she was just about to cancel our reservation because we didn’t answer the phone “all day” and they couldn’t charge our card. 1) they called ONCE at 10:36pm and 2) the whole point of paying at the property is that we ensure our card is used properly (have had double charges from BW before!) After a long drive and just stopping for the night the lengthy argument at checkin was extremely aggravating- horrible breakfast & old rooms.

6

Adriana

18 Aug 2023

·

Stayed 3 nights

Morning attendant was rude. Room could be cleaner.

4

Aaron

16 Jun 2024

·

Stayed 1 night

We showed up to the hotel at 2:55pm because check in time is 3. We where told to come back in 20 to 30 minutes. We came back 40 minutes later and were told 5 minutes and are room would be ready. It was 4:25 when we asked they said they forgot about us and finally got checked in.

10

Debra

20 Sept 2025

·

Stayed 1 night

Great check in staff lady!l! Clean large room!!! Would definitely stay here again.

10

Lisa

23 Jan 2025

·

Stayed 1 night

we were stranded on I 70 because of weather,and the staff was extremely supportive and helpful to us

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Location

Conveniently just off I‑70 with restaurants and stores nearby, and many guests found it quiet. A few noted truck noise outside and confusing roundabouts.

Related guest reviews

8

Jose J

14 Oct 2024

·

Stayed 1 night

Very convenient for overnight stay when traveling on the I70

10

Margaret Murray

5 Oct 2025

·

Stayed 1 night

Easy access to I-70, but most restaurants are farther away. GREAT breakfast with attention to having every thing well supplied. Loved the choices of breakfast items and availability of salsa and hot sauce for eggs. Room was clean comfortable and newly renovated.

10

Barbara

18 Apr 2025

·

Stayed 1 night

Perfect place to stay for one night. Restaurants nearby.

10

Bob

19 Sept 2024

·

Stayed 1 night

Easy to find, near highway . Very quiet, desk clerk was very friendly and efficient.

10

Nancy

5 Sept 2024

·

Stayed 1 night

Great location!! Thanks.

10

Teresa

3 Jan 2025

·

Stayed 1 night

It was very accessible to the highway

10

Jeanelle

26 Jul 2025

·

Stayed 3 nights

This property was very convenient to the baseball games we were attending and provided a great breakfast!

4

Jonathan

3 Apr 2024

·

Stayed 1 night

Tractor trailers are parked and running all night on the street alongside the hotel. If you enjoy the sound of loud diesel engines thrumming 24/7, this is the hotel for you. If not, I suggest finding a quieter alternative.

10

Judith

20 Jun 2025

·

Stayed 1 night

This hotel was conveniently located right off the interstate. Accommodations were comfortabke and the breakfast was delicious. There were many restaurants and stores nearby so we didn't have to teavel far from the hotel.

10

Daniel

20 Oct 2025

·

Stayed 1 night

convenient location, friendly staff and good value!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for variety and hot options, but quality and execution vary, with reports of cold items and broken espresso or waffle machines, and occasional crowding.

Related guest reviews

10

Christy

25 Aug 2025

·

Stayed 1 night

Clean quiet and breakfast had several good options. Would stay here again.

4

sheana m

18 Mar 2025

·

Stayed 1 night

Breakfast was over 1 hour late. No one was at front desk in AM. Person who was setting up breakfast and late stated no one had been at front desk for 2 hours. I then had to go and locate a breakfast option which was included in my room price and pay out of pocket using planned time.

8

Linda

24 Apr 2025

·

Stayed 1 night

Beds were soft. Breakfast was cold and the creamers for coffee were old. It curdled in my coffee. Terrible!!!! The doors slammed shut down the hallways making sleeping hard to do. Everytime you left the room the doors slams closed The girl at the front desk was excellent at her job.

6

Sheila

11 May 2024

·

Stayed 1 night

Really disappointed in this hotel. Check in was ok. The hot tub was out of order and the pool was a bit cloudy. Not terrible but not great either. Our tub didn't drain so we each stood in water as we showered. I was going to tell them at check out but there was noone there, just a key drop. The specialty coffee machine in the breakfast area didn't work so I told the attendant about it and she said "it doesn't work, it's broken". So put a note on it! This was graduation weekend so rates were higher than normal but all in all it was not at all what I expected for what I paid.

10

Margaret Murray

5 Oct 2025

·

Stayed 1 night

Easy access to I-70, but most restaurants are farther away. GREAT breakfast with attention to having every thing well supplied. Loved the choices of breakfast items and availability of salsa and hot sauce for eggs. Room was clean comfortable and newly renovated.

8

Nellie

25 Dec 2025

·

Stayed 1 night

Brekfast menue was terrible, the food that was supposed to be hot was hardly warm.

10

Dylan

13 Oct 2025

·

Stayed 1 night

It was clean, reasonably priced, and large. The breakfast was also better than many more expensive hotels I’ve stayed at.

10

Linda

10 Sept 2025

·

Stayed 1 night

They have the most comfortable beds, nice clean rooms and a great breskfast to start the day.

10

Jana

9 Sept 2023

·

Stayed 1 night

This hotel serves a complimentary breakfast that is far above that of others.

8

Claudia

12 Dec 2025

·

Stayed 1 night

No decaf coffee, eggs resembled plastic, hash browns too salty. Oatmeal was good and I enjoyed the fresh tangerines. Staff was friendly. Room was clean and bed comfortable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$116
March	US$110
April	US$109
May	US$124
June	US$131
July	US$122
August	US$117
September	US$136
October	US$113
November	US$105
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $127	17 $124	18 $179	19 $181
20 $104	21 $119	22 $114	23 $104	24 $108	25 $144	26 $150
27 $109	28 $120	29 $116	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $185	3 $212
4 $122	5 $120	6 $119	7 $121	8 $140	9 $152	10 $139
11 $110	12 $123	13 $121	14 $122	15 $122	16 $140	17 $131
18 $111	19 $119	20 $119	21 $120	22 $119	23 $143	24 $140
25 $112	26 $117	27 $119	28 $122	29 $119	30 $131	31 $131

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Shower Only;With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (1St Floor;Pet Friendly)

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave (1St Floor;Pet Friendly)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Butterfield Inn

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Prices for upcoming dates