Novotel London Paddington
$267
/ night
Avg. for September
Select dates to see prices and availability
$267
/ night
Avg. for September
Monthly average prices
Nightly prices at Novotel London Paddington average $195 in January, the cheapest month, and $276 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $195 |
| February | $208 |
| March | $210 |
| April | $231 |
| May | $233 |
| June | $270 |
| July | $276 |
| August | $209 |
| September | $267 |
| October | $241 |
| November | $246 |
| December | $270 |
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Sep · $267
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Most expensive: July (~$276)
Cheapest: January (~$195)
About this property
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Amenities
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Business amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in London? This hotel has 3229 square feet (300 square meters) of space consisting of conference space and meeting rooms.
Dining
Enjoy international cuisine at Elements, a brasserie which features a bar/lounge, or stay in and take advantage of the 24-hour room service. English breakfasts are available daily from 7 AM to 10 AM for a fee.
Rooms
Make yourself at home in one of the 206 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
A stay at Novotel London Paddington places you in the heart of London, within a 5-minute drive of Hyde Park and Madame Tussauds Wax Museum. This hotel is 1.1 mi (1.7 km) from Lord's Cricket Ground and 1.2 mi (2 km) from Portobello Road Market.
What's nearby
Paddington Central(0.2 miles)
Queensway(0.6 miles)
Hyde Park(0.8 miles)
Kensington Gardens(0.9 miles)
Lord's Cricket Ground(1 miles)
Oxford Street(1.3 miles)
Marble Arch(1.3 miles)
Sherlock Holmes Museum(1.3 miles)
Madame Tussauds Wax Museum(1.3 miles)
Portobello Road Market(1.3 miles)
Park Lane(1.3 miles)
Baker Street(1.3 miles)
Regent's Park(1.4 miles)
Kensington Palace(1.4 miles)
Selfridges(1.5 miles)
London City Airport (LCY)(13.5 miles)
Heathrow Airport (LHR)(16.3 miles)
Gatwick Airport (LGW)(58.4 miles)
Luton Airport (LTN)(32.8 miles)
Farnborough (FAB)(38.7 miles)
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Dry Cleaning
Housekeeping
Location
3 Kingdom Street, Sheldon Square, Paddington, London, England, United Kingdom
Paddington Central (0.2 miles)
Queensway (0.6 miles)
Hyde Park (0.8 miles)
Kensington Gardens (0.9 miles)
Lord's Cricket Ground (1 miles)
Oxford Street (1.3 miles)
Guest reviews
8.2
Very good
Based on 2,167 verified reviews
Who stays here?
Business
15%
Couple
20%
Family
50%
Group
9%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Novotel London Paddington, travellers praise the convenient location near Paddington Station and generally friendly staff, while reviews often note dated rooms with stained carpets, limited bedside outlets, unusual separate toilets, and temperature control that can be challenging.
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What guests think
At Novotel London Paddington, travellers praise the convenient location near Paddington Station and generally friendly staff, while reviews often note dated rooms with stained carpets, limited bedside outlets, unusual separate toilets, and temperature control that can be challenging.
Facilities like the pool, sauna/steam and gym are appreciated, though access often requires booking and several reviews report closures, cold water, or refurbishment disruption and daytime noise from exterior works. Breakfast and on-site dining receive frequent praise for quality and variety, with occasional complaints about cost or average taste and a few negative incidents. Cleanliness and housekeeping are mixed, ranging from very clean stays to stained carpets, missed amenities, or delayed servicing. Expect a convenient base with friendly service, solid facilities, and rooms that feel dated.
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AI-generated summary based on recent guest reviews
Facilities
Guests like the pool, sauna/steam and gym, but access often requires booking and some report closures or cold water. Ongoing exterior works bring scaffolding and daytime noise, and occasional refurbishments have impacted dining spaces.
Related guest reviews
8
Andrew
May 24, 2025
·
Stayed 2 nights
Gym was ggreat pool facilities great
Gym was ggreat pool facilities great
8
John
Jun 1, 2025
·
Stayed 1 night
The hotel is in a great spot, near Paddington station and by the canal. It was clean and we had good service. The restaurant area was modern, but the rooms are getting a bit dated. It was nice to pop to the pool and sauna but it is small, so difficult to use for much more than a dip once anyone else was there.
The hotel is in a great spot, near Paddington station and by the canal. It was clean and we had good service. The restaurant area was modern, but the rooms are getting a bit dated. It was nice to pop to the pool and sauna but it is small, so difficult to use for much more than a dip once anyone else was there.
6
Christopher
Dec 1, 2024
·
Stayed 2 nights
Great location. Swimming pool was too cold to use but the rooms are boiling and no way to cool down
Great location. Swimming pool was too cold to use but the rooms are boiling and no way to cool down
4
Patricia
Jul 27, 2024
·
Stayed 1 night
The hotel is currently under construction- they start drilling and banging very early. They don’t verbally mention this upon check-in. It is a small blurb on their welcome letter. You have to book a time to use the pool and it closes very early ( not convenient or spontaneous). Not good value for the money because of the above reasons. Otherwise, it is a good location and clean room.
The hotel is currently under construction- they start drilling and banging very early. They don’t verbally mention this upon check-in. It is a small blurb on their welcome letter. You have to book a time to use the pool and it closes very early ( not convenient or spontaneous). Not good value for the money because of the above reasons. Otherwise, it is a good location and clean room.
8
Nick
Aug 25, 2024
·
Stayed 4 nights
Be aware: there is building work underway on the outside of the hotel which means scaffolding and workmen outside windows, and drilling noise from 9am until 5pm. We did not find this out until we checked in! The official Accor website only shows this if you open the "Hotel Information" box, and states this will be the case from January until November 2024. It is NOT MENTIONED in the Expedia details, only in the customer reviews (which we unfortunately did not read before making a last-minute booking!). Having said that, the staff were extremely friendly, patient and helpful, and the noise did not affect us as we were out all day. The location in Paddington Central is ideal for accessing the tube, with all central tourist attractions within a few stops. There is an excellent selection of bars, coffee shops and restaurants around the picturesque canal setting. The bathroom faciltiies in our room were a bit dated and could do with modernising. However when we reported in the morning that our shower door was leaking it had been dealt with by the time we returned for dinner.
Be aware: there is building work underway on the outside of the hotel which means scaffolding and workmen outside windows, and drilling noise from 9am until 5pm. We did not find this out until we checked in! The official Accor website only shows this if you open the "Hotel Information" box, and states this will be the case from January until November 2024. It is NOT MENTIONED in the Expedia details, only in the customer reviews (which we unfortunately did not read before making a last-minute booking!). Having said that, the staff were extremely friendly, patient and helpful, and the noise did not affect us as we were out all day. The location in Paddington Central is ideal for accessing the tube, with all central tourist attractions within a few stops. There is an excellent selection of bars, coffee shops and restaurants around the picturesque canal setting. The bathroom faciltiies in our room were a bit dated and could do with modernising. However when we reported in the morning that our shower door was leaking it had been dealt with by the time we returned for dinner.
8
Adrienne
Sep 28, 2025
·
Stayed 1 night
Room was clean but outdated: no plugs near bed and the aircon was ancient. It was warm in the room when we came in and it took ages for it to cool when you turn the air con on. Bed was comfortable. Very strange toilet was separate from the bath/shower. Breakfast was nice, but no porridge on offer. Pool was small but perfect for the little one, although you had to turn on the sauna yourself and wait for it to heat up.
Room was clean but outdated: no plugs near bed and the aircon was ancient. It was warm in the room when we came in and it took ages for it to cool when you turn the air con on. Bed was comfortable. Very strange toilet was separate from the bath/shower. Breakfast was nice, but no porridge on offer. Pool was small but perfect for the little one, although you had to turn on the sauna yourself and wait for it to heat up.
8
Cheryl
Aug 5, 2023
·
Stayed 1 night
Hotel was really close to the train links. Easy check in and friendly staff. Lovely pool and spa but a shame the sauna was out of order when we were in but the engineer turned up to look at it within an hour of it being reported which is good. Rooms were a nice size for 3 adults, very clean, the only reason I’ve marked this down is the bed and pillows were too hard for our choice. Would stay here again as we felt safe walking around as a group of 3 women and the hotel was good value.
Hotel was really close to the train links. Easy check in and friendly staff. Lovely pool and spa but a shame the sauna was out of order when we were in but the engineer turned up to look at it within an hour of it being reported which is good. Rooms were a nice size for 3 adults, very clean, the only reason I’ve marked this down is the bed and pillows were too hard for our choice. Would stay here again as we felt safe walking around as a group of 3 women and the hotel was good value.
2
Neil
Jun 25, 2024
·
Stayed 1 night
Hotel is undergoing extensive renovation throughout most of 2024. We booked our room under hotels.com and this information was not conveyed to us when payment was taken, nor was it explained when we checked in. Incessant hammering and banging right outside our room from before 9am until our departure. Apparently the management think this is an acceptable experience for its guests.
Hotel is undergoing extensive renovation throughout most of 2024. We booked our room under hotels.com and this information was not conveyed to us when payment was taken, nor was it explained when we checked in. Incessant hammering and banging right outside our room from before 9am until our departure. Apparently the management think this is an acceptable experience for its guests.
8
David
Jul 1, 2024
·
Stayed 3 nights
The best part of this hotel was the location and proximity to Paddington Station and Little Venice. It is in a very nice and quiet pedestrian area with access to some restaurants, a small grocery store and barge restaurants on the canal, not to mention a 7 minute walk to Paddington station which offers the Tube, Heathrow Express, National Rail and additional fast food shops. We arrived and found the facade of the hotel under construction. Hotels.com was supposed to notify me of this but I'm not sure they did. There was quite a bit of noise between business hours (9-5). This ultimately wasn't much of a problem as we didn't spend much time there during those hours. The biggest problem was that the pool was out of order for our entire stay. They kept telling us it would be fixed soon, but invariably it was never fixed during our stay. This was a big disappointment to my kids. We love to refresh in the afternoon to break up a long day of sightseeing. I realize there are things beyond the control of the hotel staff, but it was one of the main reasons I chose the hotel. I chose it as an affordable option for a family of four, in a good location, and with a pool. Got most of that! Just not the pool
The best part of this hotel was the location and proximity to Paddington Station and Little Venice. It is in a very nice and quiet pedestrian area with access to some restaurants, a small grocery store and barge restaurants on the canal, not to mention a 7 minute walk to Paddington station which offers the Tube, Heathrow Express, National Rail and additional fast food shops. We arrived and found the facade of the hotel under construction. Hotels.com was supposed to notify me of this but I'm not sure they did. There was quite a bit of noise between business hours (9-5). This ultimately wasn't much of a problem as we didn't spend much time there during those hours. The biggest problem was that the pool was out of order for our entire stay. They kept telling us it would be fixed soon, but invariably it was never fixed during our stay. This was a big disappointment to my kids. We love to refresh in the afternoon to break up a long day of sightseeing. I realize there are things beyond the control of the hotel staff, but it was one of the main reasons I chose the hotel. I chose it as an affordable option for a family of four, in a good location, and with a pool. Got most of that! Just not the pool
10
Julie Anne
Aug 28, 2024
·
Stayed 1 night
Lush few days. The building work didn’t detract from our stay. Clean, well equipped room. We loved the clean pool, good gym and provision of towels and good toiletries was appreciated.
Lush few days. The building work didn’t detract from our stay. Clean, well equipped room. We loved the clean pool, good gym and provision of towels and good toiletries was appreciated.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: some stays are very clean, while others report stained carpets, missed amenities, or delayed/irregular housekeeping.
Related guest reviews
4
Emily
Nov 10, 2023
·
Stayed 3 nights
This hotel doesn't merit the cost of the room. Decor has felt tired and dated for a while but in my last stay my sink was blocked, there were blood stains on the carpet and the towel had holes, stains, and dirt.
This hotel doesn't merit the cost of the room. Decor has felt tired and dated for a while but in my last stay my sink was blocked, there were blood stains on the carpet and the towel had holes, stains, and dirt.
4
Tom
Aug 29, 2025
·
Stayed 4 nights
Room not cleaned by 6pm. Staff maintained that we shouldn't expect housekeeping to be complete
Room not cleaned by 6pm. Staff maintained that we shouldn't expect housekeeping to be complete
8
Kristel
Oct 15, 2024
·
Stayed 2 nights
Overall it was a good stay for 2 nights. Carpets are stained, which that's why I didn't leave a higher rating on cleanliness. Staff don't always greet you when you arrive, it seems a more impersonal hotel.
Overall it was a good stay for 2 nights. Carpets are stained, which that's why I didn't leave a higher rating on cleanliness. Staff don't always greet you when you arrive, it seems a more impersonal hotel.
6
Chi
Jan 5, 2024
·
Stayed 9 nights
since it is my first trip to UK, I will compare this hotel to the ones in America which I had more experience with. Pros: close to Paddington Station. 15 min to Heathrow airport via Heathrow express. Easy commute to all major attractions. There are grocery stores, bakeries, and restaurants within walking distance. Nice and well-lit (Christmas decorations) Neighborhood. Staff was helpful. Nice breakfast in the hotel. Cons: The room is at most a 3-star, if not a 2.5-star hotel room by US standard. Small. Sheets, pillows, towels, shower products are very basic. There are hairs on the floor and on the sheets. Sheets had a unique smell which I did not know what it was. Overall, my family had a good stay.
since it is my first trip to UK, I will compare this hotel to the ones in America which I had more experience with. Pros: close to Paddington Station. 15 min to Heathrow airport via Heathrow express. Easy commute to all major attractions. There are grocery stores, bakeries, and restaurants within walking distance. Nice and well-lit (Christmas decorations) Neighborhood. Staff was helpful. Nice breakfast in the hotel. Cons: The room is at most a 3-star, if not a 2.5-star hotel room by US standard. Small. Sheets, pillows, towels, shower products are very basic. There are hairs on the floor and on the sheets. Sheets had a unique smell which I did not know what it was. Overall, my family had a good stay.
2
Iain
Nov 16, 2025
·
Stayed 2 nights
Room was dirty and tired. Carpets were disgusting. Power went off during the night and had to go to reception for something to be done about it. They blamed us for the issue. Very poor for a Novotel.
Room was dirty and tired. Carpets were disgusting. Power went off during the night and had to go to reception for something to be done about it. They blamed us for the issue. Very poor for a Novotel.
6
SONIA
Feb 12, 2025
·
Stayed 1 night
Service is excellent but for an exec room the carpets are really dirty. The shower was dirty and overall the room just felt grubby.
Service is excellent but for an exec room the carpets are really dirty. The shower was dirty and overall the room just felt grubby.
10
Edward
Jun 6, 2025
·
Stayed 1 night
Great staff, quick check in, clean spacious rooms, very quiet, very comfortable bed.
Great staff, quick check in, clean spacious rooms, very quiet, very comfortable bed.
8
Khalid
Dec 5, 2024
·
Stayed 7 nights
Linen, floor & carpet were below standard for 4-stars hotel .. food , access & staff were very helpful and cheerful
Linen, floor & carpet were below standard for 4-stars hotel .. food , access & staff were very helpful and cheerful
10
Nai Shing Nathan
Jul 19, 2024
·
Stayed 9 nights
This property bis easy for access to Underground and Railways with a short walk of 10mins. The surroundings are attractive with the grand Union Canal. The staff there are helpful and the breakfast included is a very good quality English breakfast. The Ac worked very well and quiet. Our room was not cleaned daily during our 9 days stay. But once we asked the reception, it was cleaned. We killed a crawling bug - about 3cm on our room carpet. So we requested the room to be cleaned that day!
This property bis easy for access to Underground and Railways with a short walk of 10mins. The surroundings are attractive with the grand Union Canal. The staff there are helpful and the breakfast included is a very good quality English breakfast. The Ac worked very well and quiet. Our room was not cleaned daily during our 9 days stay. But once we asked the reception, it was cleaned. We killed a crawling bug - about 3cm on our room carpet. So we requested the room to be cleaned that day!
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AI-generated summary based on recent guest reviews
Rooms
Rooms feel dated and can be small, with limited bedside outlets, an unusual separate toilet without a sink in many rooms, and mixed comfort of beds and pillows; temperature control can be problematic. Soundproofing is often praised.
Related guest reviews
6
Kelly
Nov 17, 2024
·
Stayed 3 nights
The Foyer and spa of the hotel are lovely and staff polite. The rooms are tired and need modernising. No usb points and strange toilet separate from rest of bathroom situation with no sink next to toilet so you have to walk through your room to wash your hands.
The Foyer and spa of the hotel are lovely and staff polite. The rooms are tired and need modernising. No usb points and strange toilet separate from rest of bathroom situation with no sink next to toilet so you have to walk through your room to wash your hands.
6
Julie
May 24, 2025
·
Stayed 1 night
We were in an unrenovated room. Odd to have toilet separate with no basin, but mostly the room was fine; clean and quiet. The biggest issue; the bed and pillows. The mattress was too soft (old), and the pillows really couldn’t be called pillows. They were comprised of lumpy bits covered by a pillowcase; absolutely no support at all.
We were in an unrenovated room. Odd to have toilet separate with no basin, but mostly the room was fine; clean and quiet. The biggest issue; the bed and pillows. The mattress was too soft (old), and the pillows really couldn’t be called pillows. They were comprised of lumpy bits covered by a pillowcase; absolutely no support at all.
6
Darren
Feb 16, 2025
·
Stayed 3 nights
Checkin very quick - room ok - 618 very warm needed a fan despite having window open - mattress completely shot was going to ask to move rooms but as only short stay didn’t bother
Checkin very quick - room ok - 618 very warm needed a fan despite having window open - mattress completely shot was going to ask to move rooms but as only short stay didn’t bother
6
Maya
Dec 23, 2023
·
Stayed 1 night
I have been staying here for a number of years now, rooms are due a refurb. Having a separate toilet with no basin is not practical. Pillows were uncomfortable and incredibly poor quality.
I have been staying here for a number of years now, rooms are due a refurb. Having a separate toilet with no basin is not practical. Pillows were uncomfortable and incredibly poor quality.
6
Maria
Dec 30, 2024
·
Stayed 2 nights
Location is why I chose this hotel and it did not disappoint. Close to Paddington Station, restaurants and the unique canals. I didn’t have enough time to explore the area! So much to see! Hotel restaurant, gym and pool are nice. Hotel room we got had a double bed with two twin beds and it was TINY! Literally zero room to walk or put luggage. Would be fine for just two adults but adding two kids made it claustrophobic. Bathroom was tiny. There was no place to hang four towels and no plugs next to the bed. Overall, would stay again for the location but not for a family trip.
Location is why I chose this hotel and it did not disappoint. Close to Paddington Station, restaurants and the unique canals. I didn’t have enough time to explore the area! So much to see! Hotel restaurant, gym and pool are nice. Hotel room we got had a double bed with two twin beds and it was TINY! Literally zero room to walk or put luggage. Would be fine for just two adults but adding two kids made it claustrophobic. Bathroom was tiny. There was no place to hang four towels and no plugs next to the bed. Overall, would stay again for the location but not for a family trip.
6
Wadus
Sep 28, 2025
·
Stayed 2 nights
Check in was good. The restaurant is ok. The shower door didn’t / does not seal and water leaks on to the floor and carpet in the sleeping area. The carpet is stained and curtains are stained . Sound proofing is very good. The location of the hotel is convenient to Paddington station and restaurants & shops.
Check in was good. The restaurant is ok. The shower door didn’t / does not seal and water leaks on to the floor and carpet in the sleeping area. The carpet is stained and curtains are stained . Sound proofing is very good. The location of the hotel is convenient to Paddington station and restaurants & shops.
8
Adrienne
Sep 28, 2025
·
Stayed 1 night
Room was clean but outdated: no plugs near bed and the aircon was ancient. It was warm in the room when we came in and it took ages for it to cool when you turn the air con on. Bed was comfortable. Very strange toilet was separate from the bath/shower. Breakfast was nice, but no porridge on offer. Pool was small but perfect for the little one, although you had to turn on the sauna yourself and wait for it to heat up.
Room was clean but outdated: no plugs near bed and the aircon was ancient. It was warm in the room when we came in and it took ages for it to cool when you turn the air con on. Bed was comfortable. Very strange toilet was separate from the bath/shower. Breakfast was nice, but no porridge on offer. Pool was small but perfect for the little one, although you had to turn on the sauna yourself and wait for it to heat up.
8
Kathleen
Aug 1, 2025
·
Stayed 2 nights
My biggest issue with this hotel is the lack of air conditioning. I don't understand how an 11 story building doesn't have air conditioning. There are windows but being so close to the Paddington station there are trains going in and out all night and there was construction in the area 24/7. And even with the window open, there just isn't any cross ventilation.
My biggest issue with this hotel is the lack of air conditioning. I don't understand how an 11 story building doesn't have air conditioning. There are windows but being so close to the Paddington station there are trains going in and out all night and there was construction in the area 24/7. And even with the window open, there just isn't any cross ventilation.
8
rachel
Dec 20, 2023
·
Stayed 3 nights
Great location if you're traveling via Paddington. Excellent staff and very helpful. Rooms were a bit worn around the edges, to be expected after several years of operation.
Great location if you're traveling via Paddington. Excellent staff and very helpful. Rooms were a bit worn around the edges, to be expected after several years of operation.
6
Tellin
Aug 27, 2025
·
Stayed 1 night
Check-in was unusual – I was asked to sit at a table rather than a reception desk. The staff were lovely but the process felt clinical. I didn’t book an accessible room, but that was all that was available; I was given a drinks voucher for the inconvenience but not sure whether it was to do more, so with the fact that I said I was there to attend a big content creator event. No info was provided about the pool, restaurant, or luggage storage unless I asked. But at least they tried to grab some more money by offering me breakfast. Room 408 was disappointing. I have never felt dirty walking into a hotel room until I stayed here. Yellow ripped wallpaper, dusty curtains/netting, a CREEPY picture above the bed, a rusty bathroom, a kettle straight from 2004, a huge non-smart TV with a sticky remote to go with it ofc added to the grimy feel. The bed was mid, no sockets near it, and despite being accessible, the space felt cramped in areas. Facilities were okay, but small. I chose not to use them, but at least the changing rooms looked cleaner. The saving grace is the location – pedestrianised, felt safe, near shops, bars, restaurants, cafes, the canal, and Paddington Station. Lobby and public spaces are beautiful, modern, and clean. The morning staff were lovely on the 25th of August. Overall, better suited for business travellers/families. Fine for a short stay if you’re out and about, but I wouldn’t stay here to relax. I wouldn’t pay over £120/night for the rooms.
Check-in was unusual – I was asked to sit at a table rather than a reception desk. The staff were lovely but the process felt clinical. I didn’t book an accessible room, but that was all that was available; I was given a drinks voucher for the inconvenience but not sure whether it was to do more, so with the fact that I said I was there to attend a big content creator event. No info was provided about the pool, restaurant, or luggage storage unless I asked. But at least they tried to grab some more money by offering me breakfast. Room 408 was disappointing. I have never felt dirty walking into a hotel room until I stayed here. Yellow ripped wallpaper, dusty curtains/netting, a CREEPY picture above the bed, a rusty bathroom, a kettle straight from 2004, a huge non-smart TV with a sticky remote to go with it ofc added to the grimy feel. The bed was mid, no sockets near it, and despite being accessible, the space felt cramped in areas. Facilities were okay, but small. I chose not to use them, but at least the changing rooms looked cleaner. The saving grace is the location – pedestrianised, felt safe, near shops, bars, restaurants, cafes, the canal, and Paddington Station. Lobby and public spaces are beautiful, modern, and clean. The morning staff were lovely on the 25th of August. Overall, better suited for business travellers/families. Fine for a short stay if you’re out and about, but I wouldn’t stay here to relax. I wouldn’t pay over £120/night for the rooms.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and helpful, but there are reports of slow or problematic check-in and inconsistent communication.
Related guest reviews
10
Douglas
Nov 20, 2025
·
Stayed 2 nights
The helpfulness and friendliness of the staff at this smart hotel, together with the high quality breakfast, were the standout moments of an excellent short stay. The room was really comfortable and the pool was great.
The helpfulness and friendliness of the staff at this smart hotel, together with the high quality breakfast, were the standout moments of an excellent short stay. The room was really comfortable and the pool was great.
8
Dandan
Jun 5, 2025
·
Stayed 6 nights
The hotel is not too far from the train station, good transport to the city. While when we were checking at the hotel at 2:55pm (checking time was at 3pm), the guy who worked at the receiption, intentionaly delay our checking knowing that we arrived from internation, leaving us to sit there for more than 20 min (imagine after long flight) while he was disapeared from the desk, we have to recheck with another staff to see what was going on, apperantely he was doing handover his shift... That is not a very professional behavier! Dissappointed!!
The hotel is not too far from the train station, good transport to the city. While when we were checking at the hotel at 2:55pm (checking time was at 3pm), the guy who worked at the receiption, intentionaly delay our checking knowing that we arrived from internation, leaving us to sit there for more than 20 min (imagine after long flight) while he was disapeared from the desk, we have to recheck with another staff to see what was going on, apperantely he was doing handover his shift... That is not a very professional behavier! Dissappointed!!
2
Jacquiline
Feb 22, 2025
·
Stayed 1 night
Really disappointed with the checking in process. They cancelled one of my rooms then took 40 minutes to tell me it was an Expedia problem. Then when we came back after they supposedly sorted it, they gave us a dirty room. This is with three kids at 11:00 at night. The breakfast was very nice.
Really disappointed with the checking in process. They cancelled one of my rooms then took 40 minutes to tell me it was an Expedia problem. Then when we came back after they supposedly sorted it, they gave us a dirty room. This is with three kids at 11:00 at night. The breakfast was very nice.
10
Michaela
Jun 1, 2025
·
Stayed 1 night
Such a warm welcome. Friendly efficient staff & a super clean hotel to stay. Thank you .
Such a warm welcome. Friendly efficient staff & a super clean hotel to stay. Thank you .
10
Mary Grace
Aug 26, 2025
·
Stayed 3 nights
We love our stay here! I travelled with my family and their location is perfect! Very close to a lot of restaurants and public transportation. We enjoyed the daily breakfast and customer service is the best!
We love our stay here! I travelled with my family and their location is perfect! Very close to a lot of restaurants and public transportation. We enjoyed the daily breakfast and customer service is the best!
4
Daniel
Jul 14, 2025
·
Stayed 1 night
unfortunately after having arrived at the hotel at 1.30pm and checking in online the day before there was no room available until about 5pm for us. which caused a fair amount of disruption to my plans given I was only in London for 24 hours.
unfortunately after having arrived at the hotel at 1.30pm and checking in online the day before there was no room available until about 5pm for us. which caused a fair amount of disruption to my plans given I was only in London for 24 hours.
10
Collette
Jun 3, 2025
·
Stayed 1 night
Really enjoyed our stay. Parshad was extremely helpful on the front desk and helped arrange a room near the lift for my elderly mother. He is a real asset to the hotel. Dinner was very nice and service excellent.
Really enjoyed our stay. Parshad was extremely helpful on the front desk and helped arrange a room near the lift for my elderly mother. He is a real asset to the hotel. Dinner was very nice and service excellent.
10
Edward
Jun 6, 2025
·
Stayed 1 night
Great staff, quick check in, clean spacious rooms, very quiet, very comfortable bed.
Great staff, quick check in, clean spacious rooms, very quiet, very comfortable bed.
10
Julie
Jul 16, 2025
·
Stayed 1 night
Charles was extremely helpful with our check-in! He gave us much needed information on the area as well as tips for traveling to the airport by train. He also gave us information about a restaurant we had heard about in the area. Ironically, we went to the restaurant for lunch, but ate at the hotel restaurant for dinner and we LOVED it! Great food - the chef obviously knows what he's doing! We'd eat there even if it was located in our home town. Added bonus - they even had a workbook titled "Sleep" to help travelers with issues affecting their sleep hygiene. This is a workbook that I would pay for, no doubt! We wish there was a Novotel everywhere we travel!
Charles was extremely helpful with our check-in! He gave us much needed information on the area as well as tips for traveling to the airport by train. He also gave us information about a restaurant we had heard about in the area. Ironically, we went to the restaurant for lunch, but ate at the hotel restaurant for dinner and we LOVED it! Great food - the chef obviously knows what he's doing! We'd eat there even if it was located in our home town. Added bonus - they even had a workbook titled "Sleep" to help travelers with issues affecting their sleep hygiene. This is a workbook that I would pay for, no doubt! We wish there was a Novotel everywhere we travel!
2
Chia Hwei
Dec 10, 2024
·
Stayed 2 nights
Some feedbacks to share regarding my recent stay at your hotel. Unfriendly Staff: Unfortunately, I experienced a lack of helpfulness from the staff during my visit. Despite there being designated luggage storage space, I was refused assistance when I asked to store my bags. This was quite disappointing as I had expected better service. Humid and Stuffy Room: Additionally, the room I stayed in was quite humid and stuffy, making the overall environment uncomfortable. It seems the ventilation could be improved to ensure a more pleasant stay for guests. I hope this feedback will be helpful in improving the quality of service for future guests.
Some feedbacks to share regarding my recent stay at your hotel. Unfriendly Staff: Unfortunately, I experienced a lack of helpfulness from the staff during my visit. Despite there being designated luggage storage space, I was refused assistance when I asked to store my bags. This was quite disappointing as I had expected better service. Humid and Stuffy Room: Additionally, the room I stayed in was quite humid and stuffy, making the overall environment uncomfortable. It seems the ventilation could be improved to ensure a more pleasant stay for guests. I hope this feedback will be helpful in improving the quality of service for future guests.
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AI-generated summary based on recent guest reviews
Location
Very convenient for Paddington Station and Little Venice, in a quiet pedestrian-friendly area with shops and dining nearby, offering easy transport links for sightseeing.
Related guest reviews
10
Baohui
Jun 8, 2025
·
Stayed 7 nights
The hotel is very conveniently located and is only a few minutes from London Paddington Station by walking. The Sheridan Square area has several very good restaurants and a supermarket. The staff of the hotel is very helpful too.
The hotel is very conveniently located and is only a few minutes from London Paddington Station by walking. The Sheridan Square area has several very good restaurants and a supermarket. The staff of the hotel is very helpful too.
10
Michael
Jul 8, 2025
·
Stayed 1 night
Great location, friendly staff and highly recommend
Great location, friendly staff and highly recommend
10
Mia
Aug 29, 2025
·
Stayed 1 night
Very convenient for Paddington, with excellent travel links. Hotel has friendly staff. Good choice of food and drinks choices on the doorstep.
Very convenient for Paddington, with excellent travel links. Hotel has friendly staff. Good choice of food and drinks choices on the doorstep.
10
Jennifer
Apr 11, 2025
·
Stayed 2 nights
Location to Paddington major plus
Location to Paddington major plus
8
Moira
Jul 20, 2023
·
Stayed 3 nights
Great location forvseeing London. Easy access to Paddington station.
Great location forvseeing London. Easy access to Paddington station.
10
duraid
Jul 10, 2024
·
Stayed 4 nights
Great location
Great location
10
Joanne
May 15, 2025
·
Stayed 3 nights
Great hotel. Stay every time we got to London. Convenient for onward travel & sightseeing but not as noisy with being away from many roads. It's being renovated at the moment so not all rooms done, but still comfortable. The bar/restaurant area is lovely. Breakfast was a full range of hot & cold foods & drinks. Swimming pools, sauna & steam room was great to use after a day of walking around the city. Staff are very friendly, helpful & professional. Always ready to answer any questions.
Great hotel. Stay every time we got to London. Convenient for onward travel & sightseeing but not as noisy with being away from many roads. It's being renovated at the moment so not all rooms done, but still comfortable. The bar/restaurant area is lovely. Breakfast was a full range of hot & cold foods & drinks. Swimming pools, sauna & steam room was great to use after a day of walking around the city. Staff are very friendly, helpful & professional. Always ready to answer any questions.
10
Lindsay
May 28, 2025
·
Stayed 1 night
Great location too!
Great location too!
10
Colin
Oct 22, 2025
·
Stayed 3 nights
Great location to explore London. Would definitely stay here again.
Great location to explore London. Would definitely stay here again.
10
DeMarcus
Feb 15, 2025
·
Stayed 6 nights
Great central location
Great central location
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AI-generated summary based on recent guest reviews
Dining
Breakfast and the on-site restaurant/bar are frequently praised for quality and variety. Some guests find breakfast overpriced or average, and there are a few negative incidents reported.
Related guest reviews
6
Phoebe
Apr 20, 2025
·
Stayed 3 nights
Nice area but the bathroom seems a bit outdated and the shower has leak. The bed sheet is rough and has pilling. Breakfast was average.
Nice area but the bathroom seems a bit outdated and the shower has leak. The bed sheet is rough and has pilling. Breakfast was average.
10
andrew
Jan 11, 2025
·
Stayed 4 nights
The breakfast was the best ever. Nice quiet rooms. Nice sauna and swimming pool. The only problem is the steam room gets filled with really unfriendly people in the evenings so it is best to go in early in the day. Best buffet breakfast ever!
The breakfast was the best ever. Nice quiet rooms. Nice sauna and swimming pool. The only problem is the steam room gets filled with really unfriendly people in the evenings so it is best to go in early in the day. Best buffet breakfast ever!
10
Douglas
Nov 20, 2025
·
Stayed 2 nights
The helpfulness and friendliness of the staff at this smart hotel, together with the high quality breakfast, were the standout moments of an excellent short stay. The room was really comfortable and the pool was great.
The helpfulness and friendliness of the staff at this smart hotel, together with the high quality breakfast, were the standout moments of an excellent short stay. The room was really comfortable and the pool was great.
4
Beili
Jun 22, 2024
·
Stayed 2 nights
It was a 3 star hotel with 4 star price. We arrived at 8:30 PM. We're very tired from a 16 hour flight. We got to our room and there was a concert going on on their party deck with extremely loud music until 10 PM. This made it hard for our son to get any rest until it was over. There were no bathroom amenities, and our shower leaked. It would spray against the shower door and caused the bathroom to get really wet very. They rectified, this by giving us a stack of towels for us to mop up the floor. They did offer to have maintenance come by the next morning, but we had already unpacked everything, and didn't want somebody in our room working while we were out. The room was really small and the second bed was a folded couch. The toilet was a four by three area and the shower was just a small. The breakfast was not worth the price we paid. I would not suggest ordering breakfast, it's not worth it. I would say that the location is good with a short walk to the train station. The staff was also really nice. Inconclusion, we felt the advertisement for this hotel was really exaggerated and would not have ordered it if we need all this before hand.
It was a 3 star hotel with 4 star price. We arrived at 8:30 PM. We're very tired from a 16 hour flight. We got to our room and there was a concert going on on their party deck with extremely loud music until 10 PM. This made it hard for our son to get any rest until it was over. There were no bathroom amenities, and our shower leaked. It would spray against the shower door and caused the bathroom to get really wet very. They rectified, this by giving us a stack of towels for us to mop up the floor. They did offer to have maintenance come by the next morning, but we had already unpacked everything, and didn't want somebody in our room working while we were out. The room was really small and the second bed was a folded couch. The toilet was a four by three area and the shower was just a small. The breakfast was not worth the price we paid. I would not suggest ordering breakfast, it's not worth it. I would say that the location is good with a short walk to the train station. The staff was also really nice. Inconclusion, we felt the advertisement for this hotel was really exaggerated and would not have ordered it if we need all this before hand.
10
Kelly
Mar 22, 2025
·
Stayed 1 night
Wonderful stay! Beds and bedding were very comfortable. Restaurant was amazing. Service was superior.
Wonderful stay! Beds and bedding were very comfortable. Restaurant was amazing. Service was superior.
10
Amane
Jan 2, 2025
·
Stayed 1 night
Breakfast was fantastic with many options. The area was convenient for us and the 12:00 check-out time worked well. Good value for the money.
Breakfast was fantastic with many options. The area was convenient for us and the 12:00 check-out time worked well. Good value for the money.
10
Joanne
May 15, 2025
·
Stayed 3 nights
Great hotel. Stay every time we got to London. Convenient for onward travel & sightseeing but not as noisy with being away from many roads. It's being renovated at the moment so not all rooms done, but still comfortable. The bar/restaurant area is lovely. Breakfast was a full range of hot & cold foods & drinks. Swimming pools, sauna & steam room was great to use after a day of walking around the city. Staff are very friendly, helpful & professional. Always ready to answer any questions.
Great hotel. Stay every time we got to London. Convenient for onward travel & sightseeing but not as noisy with being away from many roads. It's being renovated at the moment so not all rooms done, but still comfortable. The bar/restaurant area is lovely. Breakfast was a full range of hot & cold foods & drinks. Swimming pools, sauna & steam room was great to use after a day of walking around the city. Staff are very friendly, helpful & professional. Always ready to answer any questions.
8
Erica
Jun 20, 2023
·
Stayed 3 nights
Both my son and my husband got food poisoning from the breakfast- specifically the bacon/ham.
Both my son and my husband got food poisoning from the breakfast- specifically the bacon/ham.
10
Julie
Jul 16, 2025
·
Stayed 1 night
Charles was extremely helpful with our check-in! He gave us much needed information on the area as well as tips for traveling to the airport by train. He also gave us information about a restaurant we had heard about in the area. Ironically, we went to the restaurant for lunch, but ate at the hotel restaurant for dinner and we LOVED it! Great food - the chef obviously knows what he's doing! We'd eat there even if it was located in our home town. Added bonus - they even had a workbook titled "Sleep" to help travelers with issues affecting their sleep hygiene. This is a workbook that I would pay for, no doubt! We wish there was a Novotel everywhere we travel!
Charles was extremely helpful with our check-in! He gave us much needed information on the area as well as tips for traveling to the airport by train. He also gave us information about a restaurant we had heard about in the area. Ironically, we went to the restaurant for lunch, but ate at the hotel restaurant for dinner and we LOVED it! Great food - the chef obviously knows what he's doing! We'd eat there even if it was located in our home town. Added bonus - they even had a workbook titled "Sleep" to help travelers with issues affecting their sleep hygiene. This is a workbook that I would pay for, no doubt! We wish there was a Novotel everywhere we travel!
8
Cheryl
Aug 5, 2023
·
Stayed 1 night
Hotel was really close to the train links. Easy check in and friendly staff. Lovely pool and spa but a shame the sauna was out of order when we were in but the engineer turned up to look at it within an hour of it being reported which is good. Rooms were a nice size for 3 adults, very clean, the only reason I’ve marked this down is the bed and pillows were too hard for our choice. Would stay here again as we felt safe walking around as a group of 3 women and the hotel was good value.
Hotel was really close to the train links. Easy check in and friendly staff. Lovely pool and spa but a shame the sauna was out of order when we were in but the engineer turned up to look at it within an hour of it being reported which is good. Rooms were a nice size for 3 adults, very clean, the only reason I’ve marked this down is the bed and pillows were too hard for our choice. Would stay here again as we felt safe walking around as a group of 3 women and the hotel was good value.
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AI-generated summary based on recent guest reviews
10
Ruth
3 weeks ago
·
Stayed 1 night
Room suited our needs, everything was clean and tidy. Well maintained. Colleagues were very helpful
Room suited our needs, everything was clean and tidy. Well maintained. Colleagues were very helpful
10
kathleen
3 weeks ago
·
Stayed 1 night
Great service and welcome
Great service and welcome
10
Stephen
4 weeks ago
·
Stayed 2 nights
Great hotel in a great location. Highly recommended
Great hotel in a great location. Highly recommended
8
Stuart
Aug 4, 2026
·
Stayed 2 nights
Asked for a refurbished room but clearly didn’t get that. Carpet was not very nice looking and lots of large holes at the door. Breakfast was the best part. Quiet location but not too far from train and restaurants etc
Asked for a refurbished room but clearly didn’t get that. Carpet was not very nice looking and lots of large holes at the door. Breakfast was the best part. Quiet location but not too far from train and restaurants etc
10
Luke
Aug 4, 2026
·
Stayed 1 night
Lovely room and perfect for Paddington
Lovely room and perfect for Paddington
FAQs about Novotel London Paddington
What type of breakfast is offered and what are the serving hours?
English breakfasts are available daily from 7 AM to 10 AM for a fee of approximately GBP 21.00 per person.
Are pets allowed at the hotel?
Pets are allowed at the property with a fee of GBP 15.00 per pet, per night. A pet deposit of GBP 10 per night is also required. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 1:30 AM the following day, and check-out is at 12:00 PM. Early or late check-in/check-out may be available for an additional fee, and guests should contact the property at least 24 hours before arrival to make arrangements.
What accessibility features does the hotel offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is located in the heart of London, within a 5-minute drive of Hyde Park and Madame Tussauds Wax Museum. It is 1.1 miles from Lord's Cricket Ground and 1.2 miles from Portobello Road Market. Paddington Central is just 0.2 miles away.
Does the hotel have a swimming pool?
Yes, the property features an indoor swimming pool, which is accessible from 6:00 AM to 8:00 PM.
What are the policies for guests staying with children?
Up to 2 children aged 15 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your London trip?
What do room rates usually look like at Novotel London Paddington?
Over the next 60–90 days, room rates at Novotel London Paddington in London typically land around $217 a night for two guests, ranging from $147 to $428.
When is the quietest time to visit Novotel London Paddington?
Demand at Novotel London Paddington in London peaks in August and is quietest in July, so late summer travel outside August will find the fewest crowds and most availability.
Which month has the lowest rates at this hotel?
January is the cheapest month to stay at Novotel London Paddington in London, averaging $232 a night; July is the priciest at $328 a night, though July is actually the quietest month for crowds.
What attractions and guest types is Novotel London Paddington good for?
Novotel London Paddington in London sits near Hyde Park, Oxford Street and Paddington Central, making it convenient for shopping and family outings; it’s commonly chosen by families and couples and also suits business travellers.
How do this hotel's rates compare with nearby hotels?
Novotel London Paddington in London is cheaper than 6 of 16 comparable hotels nearby, with a typical median of $276 a night versus about $252 for peers.
How does the nightly price at Novotel London Paddington in London compare to recent weeks?
The current price at Novotel London Paddington in London is $223 per night for 2 guests, which is low for this hotel: about 20% below its $281 average over the last 60 days. Most nights over that period fell between $147 and $485.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: 239.9749838623047USD
- 2026-09-05: 223.4306161529541USD
- 2026-09-06: 163.5873793762207USD
- 2026-09-07: 224.78787480773926USD
- 2026-09-08: 430.0032816345215USD
- 2026-09-09: 481.8112983642578USD
- 2026-09-10: 290.746732510376USD
- 2026-09-11: 231.70906457824708USD
- 2026-09-12: 221.74981502075195USD
- 2026-09-13: 160.2732USD
- 2026-09-14: 306.2528296020508USD
- 2026-09-15: 546.2659148132324USD
- 2026-09-16: 439.12208632202146USD
- 2026-09-17: 289.49521838989256USD
- 2026-09-18: 244.13836255798338USD
- 2026-09-19: 272.972931741333USD
- 2026-09-20: 179.72969810791017USD
- 2026-09-21: 454.334696697998USD
- 2026-09-22: NO DATA
- 2026-09-23: 417.56749756469725USD
- 2026-09-24: 308.1080640258789USD
- 2026-09-25: 245.87663470153808USD
- 2026-09-26: 268.9188773345947USD
- 2026-09-27: 156.7567290435791USD
- 2026-09-28: 299.9999552124023USD
- 2026-09-29: 365.81647336425783USD
- 2026-09-30: 386.4864374084473USD
- 2026-10-01: 270.27023471069333USD
- 2026-10-02: 209.052USD
- 2026-10-03: 249.99996267700195USD
- 2026-10-04: 185.13510989074706USD
- 2026-10-05: 418.9188726623535USD
- 2026-10-06: 408.1080490966797USD
- 2026-10-07: 343.2432140319824USD
- 2026-10-08: 321.6215669006348USD
- 2026-10-09: 204.05402454833984USD
- 2026-10-10: 265.4082899353027USD
- 2026-10-11: 135.18696177215577USD
- 2026-10-12: 287.8377919921875USD
- 2026-10-13: 351.8234605834961USD
- 2026-10-14: 365.81647336425783USD
- 2026-10-15: 228.37835098876954USD
- 2026-10-16: 185.21607968749998USD
- 2026-10-17: 204.39014933166504USD
- 2026-10-18: 159.45944379577637USD
- 2026-10-19: 270.27023471069333USD
- 2026-10-20: 432.43237553710935USD
- 2026-10-21: 393.2432065673828USD
- 2026-10-22: 219.71975743103027USD
- 2026-10-23: 163.51349820251465USD
- 2026-10-24: 184.6598177154541USD
- 2026-10-25: 143.24322616882324USD
- 2026-10-26: 205.40538192443847USD
- 2026-10-27: 318.91888759155273USD
- 2026-10-28: 301.84856177368164USD
- 2026-10-29: 187.83780692138671USD
- 2026-10-30: 167.5675526092529USD
- 2026-10-31: 187.83780692138671USD
- 2026-11-01: 147.62673319244385USD
- 2026-11-02: 212.16213336181642USD
- 2026-11-03: 377.0269889404297USD
- 2026-11-04: 438.47064186401366USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Pool access available from 6:00 AM to 8:00 PM.
- Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for English breakfast: approximately GBP 21.00 per person
- Pet deposit: GBP 10 per night
- Pet fee: GBP 15.00 per pet, per night
- Service animals are exempt from fees
- Late check-out fee: GBP 60.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Dry Cleaning
Housekeeping
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Steam Room
Breakfast in the Room
Family Room
Activities
Swimming pool
Pool Indoor
Pool (Indoor)
Terrace
Fitness Center (nearby)
Services
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Internet
Free Wi-Fi