Name: Holiday Inn Express & Suites Detroit - Novi by IHG
Address: 39675 12 Mile Road, Novi, Michigan, United States of America, Novi, Michigan, US
Price range: US$98–US$213 per night
Rating: 7.88

What guests think

At Holiday Inn Express & Suites Detroit - Novi by IHG, guests frequently praise friendly staff, comfortable beds, and clean rooms, while recurring complaints note noise, occasional maintenance problems, and operational issues like delayed check-in or overbooking.

Breakfast is widely liked for variety and hot options, though several reviews mention items not being replenished and occasional cleanliness concerns in the dining area. The pool draws families but is described as small, often cold, and sometimes overly chlorinated, with sporadic towel shortages or closures. The suburban location feels safe and convenient to the freeway and shopping, but a car is helpful. Overall, expect a generally comfortable, budget-friendly stay with some variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is popular with families but often described as cold and sometimes small, with occasional strong chlorine smell, towel shortages, and rare closures. Parking is generally easy, though a few guests mention limited spaces.

Related guest reviews

10

Kimberly

5 Jul 2025

·

Stayed 1 night

Broken Tree limbs around property that could be cleaned up. Pool area could have been cleaner and water extremely cold.

6

Eric

24 Aug 2023

·

Stayed 2 nights

Breakfast was great. Pool was very cold.

8

Helen

10 Sept 2025

·

Stayed 6 nights

Trash in parling lot not picked up in a timely manner. Pool smelt so strongly of chlorine that we could not stay in the pool area.

6

Tammy

4 Sept 2023

·

Stayed 2 nights

When we arrived they informed us the pool was closed for the entire weekend.

8

Dylan

27 Feb 2025

·

Stayed 1 night

The hotel was nice but the only reason we came was to swim and the pool was freezing and both times we we went they ran out of towels before we got out and had to walk dripping to the desk for more

10

Jim

14 Jul 2025

·

Stayed 3 nights

Great area lots of parking

10

Tenneil

18 Jun 2024

·

Stayed 1 night

Pool was nice and clean, room was big and clean, bed was wonderfully comfy.

10

April

1 Jun 2024

·

Stayed 3 nights

Pool was a little small but clean and perfect for families with kids who just want to be in the pool. Staff were excellent and friendly! I will stay here again!

6

Gail

1 Jul 2023

·

Stayed 2 nights

The room and guest areas were clean and the staff was friendly and helpful. It was nice to have a fridge and microwave in the room. Complimentary breakfast was good compared to similar hotels. On the downside, the bed was average at best- the pillows were heavy and not particularly comfortable. Also the room furniture was dark, worn and dated. Parking was limited.

10

Jörg

7 Sept 2023

·

Stayed 2 nights

Easy to reach by car, quick and friendly check-in. We enjoyed the indoor pool after sight-seeing days.

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Cleanliness

Many guests found rooms and common areas clean, but reviews also cite inconsistent housekeeping with dust, hair, stains, crumbs, and occasional pests (ants, spiders, bugs), plus mold or mildew in some bathrooms and pool facilities.

Related guest reviews

4

Lexus

27 Apr 2025

·

Stayed 1 night

Ants in my room, nothing done by property for the inconvenience.

10

Aimee

29 Mar 2025

·

Stayed 1 night

Very clean, beds were comfy. Bathroom was clean and had plenty of amenities. Staff was friendly and helpful. Great area to stay close to freeways, shopping and food.

6

Krish

29 Jul 2025

·

Stayed 2 nights

The property has spiders, ants , spider web, dirt near ac vents, peeled off trims in the washroom, no exhaust fan running, blankets have stains...

4

Deborah

23 Aug 2023

·

Stayed 1 night

The room smelled due to the shower curtain having a sour smell. The ceiling in the bathroom had black spots on it. The front desk was not manned well when I checked in our checked out.

2

Melissa

20 Oct 2023

·

Stayed 1 night

We walked in to stains on the carpet, wall next to the bed, the tile, dead bugs amassed in the corners of the room, and even one (a large one) walking across the floor. We were so uncomfortable that we left, communicated that the the front desk-with no attempt to repair-and neither Holiday Inn Express nor Hotels.com would give us a refund. Do not stay here. It’s gross.

2

Denise J

12 Dec 2022

·

Stayed 1 night

There were tow nail clippings left on bedside floor. The light lamp cover covered in dust. The chair had crumbs along crack. The shower curtain was ripped, i could see foot pronts from precious renters imprinted on bathroom floor.

4

Amanda

30 Mar 2023

·

Stayed 3 nights

This hotel was extremely dirty. The pool’s women’s bathroom was the most disgusting bathroom I’ve ever been in. Little piles of hair everywhere. The pool floor had bugs and hair and the water was cold. The room furniture was old but it did have a working refrigerator. The shower ceiling was full of mold. The sheets seemed clean but the lack of cleaning everywhere else made me wonder just how clean they were. There were ants on the napkins for the free breakfast. When I notified staff that the pancake machine was out of batter the girl first ignored me then waved her hand at me and said someone else should be coming. She didn’t get anyone and kind of rolled her eyes at me. About 20 min later someone did show up but filled everything else first. She knew I was waiting but didn’t care. The only helpful employees were the two that checked us in. I only saw them that one time. The rest seemed bored and like they didn’t want to be working there. The floors throughout the hotel were filthy including the elevator. Will not be back.

6

Tiffany

28 Sept 2025

·

Stayed 1 night

My husband and I always stay in Novi every few months just to go shopping so the shopping is always great. This time we stayed at the Holiday Inn express it was OK. The bathroom tub had hair in it and a little stains on the carpet the night sleep was not good because the people above us allowed their kids to jump around till 3 AM but it’s not the hotels fault.

10

Shaun

12 Dec 2025

·

Stayed 1 night

The room was extremely clean, excellent friendly

10

Leyla

30 Mar 2025

·

Stayed 2 nights

Extremely clean hotel. Breakfast is amazing and the staff super friendly and sweet

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Rooms

Beds are frequently described as very comfortable and some rooms feel spacious, but several reviews note dated decor, worn fixtures, and in-room issues like faulty AC, weak hot water, broken remotes, or plumbing problems. Noise from adjacent rooms and above is a recurring complaint.

Related guest reviews

6

Hansal

29 Jul 2024

·

Stayed 2 nights

Guests on 3rd floor keep stomping on the floor at night time around 11 pm and we complained few times to the front desk. The staff said they will attend the complain but guests still keep making noise and banging on the floor. We could not sleep till almost 1 AM.

2

Chethan

21 Aug 2023

·

Very thin walls. Couldn't sleep for the 2 nights we stayed there because of noise from the room above

4

Jason

15 May 2023

·

Stayed 2 nights

The hotel is old and not kept up very well. Wallpaper was coming off the wall in the room. The water was cold both days when taking a shower. The noise from the people above was horrible and when I called the front desk to notify them the noise got worse. It was so loud it made our beds shake.

8

Jennifer

29 Sept 2025

·

Stayed 1 night

Beds were the absolute most comfotable.

8

Douglas

22 Sept 2023

·

Stayed 1 night

Everything was fine except for the noise from the room above ours. It sounded like an elephant was pacing the floor most of the night. Staff, breakfast, room and cleanliness were all good.

10

Heather

5 May 2025

·

Stayed 2 nights

Clean. Spacious room. Friendly.

6

Srinivas

25 Jun 2025

·

Stayed 2 nights

Didn’t like the room at all. AC blows either high or none. Carpet is old. Bathtub clogged, spider web in bathroom.

4

Isidro

22 Mar 2024

·

Stayed 1 night

Shower didnt work in our room.

6

Annmarie

7 Aug 2023

·

Stayed 2 nights

We had no air conditioning for first day & half. Front desk was understaffed.

6

Gail

1 Jul 2023

·

Stayed 2 nights

The room and guest areas were clean and the staff was friendly and helpful. It was nice to have a fridge and microwave in the room. Complimentary breakfast was good compared to similar hotels. On the downside, the bed was average at best- the pillows were heavy and not particularly comfortable. Also the room furniture was dark, worn and dated. Parking was limited.

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Service

Staff are often praised as friendly, professional, and helpful, with several standout mentions, but operations can be inconsistent: delayed or unavailable rooms at check-in, overbooking, slow responses to issues, and occasional rudeness. Noise complaints were sometimes not addressed.

Related guest reviews

6

Hansal

29 Jul 2024

·

Stayed 2 nights

Guests on 3rd floor keep stomping on the floor at night time around 11 pm and we complained few times to the front desk. The staff said they will attend the complain but guests still keep making noise and banging on the floor. We could not sleep till almost 1 AM.

10

William

4 Dec 2025

·

Stayed 1 night

Front desk clerk very attentive and professional

2

Aujii

20 Feb 2025

·

Stayed 1 night

Manager and staff (Lisa) at desk was absolutely nasty. Hung up in my face and was plain rude when I asked for an explanation. Gave me misinformation and was flat out disrespectful. Manager sided with staff (Lisa) and made excuses for her. Will never stay here. Blamed Expedia for the wrong information given.

2

Melissa

10 Mar 2024

·

Stayed 1 night

Absolutely horrible. Got to the hotel at 530pm. Stood in line for 45 minutes with the one lady working the desk. Only for her to say that they had no room that was available. They stated they were still “cleaning rooms”. Check in was for 3pm. We were told there was nothing they could do and we would have to wait for housekeeping to clean rooms. Absolutely unacceptable. Asked for a manager only to be told they aren’t available. We ended up missing the dinner that we were here for because we couldn’t get ready in our room. Horrible experience. Never ever stay here.

6

Jeremy

24 Sept 2023

·

Stayed 1 night

The hotel is great. Although they overbooked people so people were showing up that their reservations were cancelled and they didn’t tell them about it. Myself included. We had 2 rooms luckily were able to cram everyone in the one room that wasn’t cancelled. We made it work but we’re never notified that the one room was cancelled. Kind of upsetting.

4

thomas

9 Dec 2023

·

Stayed 3 nights

Stayed 3 nights. Had 2 separate rooms. Key cards to get into our room literally would only work 1-2 times. Visiting to see a 2 night concert in Detroit, so we would get back to the hotel late, around 1-2 am. First night, we had to go to the front desk 4 times to get new key cards because they would not unlock our door. And every time after that we had to get new cards. Very frustrating. Both of our rooms had this issue. The counter person advised us to not put the cards by phones or by other cards in a wallet. Still they did not work more than once. Next, they checked us out of our rooms 2 days early and charged my card for both rooms. I did not want to use this particular card for payment, only to hold the rooms. Then charged the card I wanted to use twice for both rooms. Over $900 total. It took lots of back and forth (over 3 weeks) with multiple people to get refunded for this. Very disappointing. Poor communication. Nobody would call back when they said they would. No email when promised. Lastly, the breakfast was disappointing as well. Containers left empty. The woman taking care of this was not friendly at all. Wearing earbuds so you could not ask for her to refill any of the food. Did not smile or greet. Overall seems pretty typical of Detroit area and I’m not surprised. We won’t be staying here again.

8

Matthew

24 Sept 2023

·

Stayed 2 nights

Hotel overbooked for the first night so was a good thing I called to confirm my reservation and late arrival.

10

Latoya

8 Jun 2025

·

Stayed 1 night

I recently stayed at the Holiday Inn located in a quiet suburban area. From the moment I arrived, I was warmly welcomed by Amir, the desk clerk, who was truly exceptional. Amir was not only professional and efficient but also incredibly pleasant and hospitable throughout my stay. He made check-in smooth and took the time to answer any questions with a genuine smile. His positive attitude was a bright spot and truly set the tone for the experience. The hotel itself was very clean and well-maintained, with comfortable accommodations and convenient amenities. It’s clear the staff works hard to keep the space welcoming and orderly. Unfortunately, one downside to the stay was the behavior of some of the guests. Being a person of color, I found certain interactions with fellow guests to be uninviting and at times, subtly racist. It’s disappointing to encounter this kind of atmosphere, especially in a setting meant for relaxation and hospitality. That said, my overall experience was good thanks to the cleanliness of the hotel and the professionalism of the staff—especially Amir, who deserves special recognition for his outstanding service. With more inclusive guest experiences, this Holiday Inn has the potential to be a truly excellent destination.

10

Justin

7 Feb 2025

·

Stayed 4 nights

We left our kindle at the hotel and the staff mailed it back to us- a very professional and clean hotel!

2

yongmin

17 Mar 2023

·

Stayed 1 night

Check-in was 3pm and I go in at around 3:30pm. They tell me the room is not ready yet and will take about 30 min so I said ok no problem i will be back. I come back at 4pm and he(Lorenzo) tells me it’s not ready yet and I ask him do you know how long it would take or are there any other rooms available i can pay more if needed. He says there are no rooms at all and does not know how long it will take…..am i supposed to just wait in the car for who knows how long? He(lorenzo), the entire time, would give me attitude and roll his eyes when I did my best to talk nicely and said sorry, but could you check how long it would take. Luckily, I think another worker or the manager was on his way out and asked me if i was being helped and I said not really and told him what was going on. He finally got me a room and i’m very thankful to him for being so kind but the person at the desk was just awful.

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Location

Suburban and generally quiet, with a safe feel and convenient access to the freeway, shopping, and dining. Having a car helps, and temporary roadworks or traffic affected some stays.

Related guest reviews

10

Mun Yee Emily

21 Mar 2023

·

Stayed 2 nights

Overall easy access off the interstate, not difficult to find.

10

Diane

12 Dec 2024

·

Stayed 1 night

It is close to the hospital for people who need somewhere to get some rest

10

Frank

18 Jul 2024

·

Stayed 3 nights

Great place to stay but the traffic management in the local area is a nightmare while roadworks are going on. Not the hotel’s fault, but didn’t help our vacation at all!

10

Edward

26 Aug 2023

·

Stayed 1 night

Great location

10

Shequilla

16 Oct 2023

·

Stayed 3 nights

Nice area

10

Darrell

10 Dec 2023

·

Stayed 2 nights

Very comfortable place to be. Close to Brightmore church where we were visiting

10

April

11 Nov 2024

·

Stayed 1 night

It was close to everything, but not in the middle of it all so it was quiet.

8

Christine

3 Dec 2023

·

Stayed 2 nights

Close location to mall and other shopping stores.

10

Evgenia

17 Jun 2024

·

Stayed 2 nights

Great location, safe and clean.

10

Joseph

6 May 2025

·

Stayed 1 night

Great location , close to freeway , safe area. Really nice breakfast. Clean, new rooms

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Dining

Breakfast is commonly praised for hot options and good variety, and some attendants earn compliments. However, multiple reviews report items running out, equipment issues, ants or messes, and occasionally unfriendly service.

Related guest reviews

8

Andrew

25 Nov 2024

·

Stayed 1 night

Ants on the table during breakfast

10

sandra

20 Jun 2025

·

Stayed 1 night

Wonderful check in with Laura, room was spacious and clean, great coffee maker and the best breakfast!

10

Esther

28 Aug 2025

·

Stayed 2 nights

Breakfast was very good and Charmaine was very kind

4

Thomas

3 Apr 2023

·

Stayed 2 nights

Tv did not work .Repair was attempted the next day.After repair tv still did not work and no one was on site to fix it.Could not watch ncaa basketball semi final. In dining room ants were swarming dropped food

6

Marcus

21 Mar 2023

·

Stayed 2 nights

We are really disappointed with this Hotel. I was on a trip with my family for 2 days and the cleanliness of our room was below expectations. On top of that, on our first day, I came to the breakfast room at 9:20 am (breakfast was supposed to be served until 10 am), and there was NO hot food. Nothing. I was with my 2 years old and he was hungry with nothing hot to eat. The second day was the same - no hot food and no milk! The receptionist was so uninterested in our complaint. I did not recommend this hotel to anybody!

10

Sondra

4 Jul 2025

·

Stayed 2 nights

Great breakfast options and friendly staff!

8

Stephanie

31 Jan 2023

·

Stayed 1 night

Breakfast was not good. Warm food was dried out and hadn't been replaced. When I requested fresh biscuits, the staff was very friendly and got some prepared. The biscuits and gravy were good with edible biscuits

10

Stephanie

18 Dec 2023

·

Stayed 3 nights

Amazing staff! Breakfast was fantastic. Close to everything, but just far enough away if that makes sense. I will be back!

10

Timothy H

1 Jan 2025

·

Stayed 1 night

Good service. Clean, comfortable and convenient. Good breakfast.

6

Kevin

4 Dec 2024

·

Stayed 3 nights

Hotel seemed to be understaffed. Food ran out at breakfast buffet more than once. Room was clean and comfortable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$101
February	US$92
March	US$110
April	US$97
May	US$112
June	US$126
July	US$113
August	US$123
September	US$125
October	US$125
November	US$119
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $154	17 $128	18	19 $117
20 $105	21 $140	22 $199	23 $213	24	25 $127	26 $137
27 $102	28 $120	29 $129	30 $128

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $113	3 $115
4 $111	5 $125	6 $137	7 $119	8 $120	9 $124	10 $127
11 $110	12 $114	13 $138	14 $133	15 $185	16 $142	17 $168
18 $106	19 $113	20 $119	21 $117	22 $110	23 $117	24 $109
25 $98	26 $114	27 $141	28 $138	29 $122	30 $114	31 $102

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Roll-In Shower)

Suite, 2 Queen Beds, Accessible (Communication, Mobility, Transfer Shower)

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 2 Twin Beds, Accessible (Communications)

Suite, Multiple Beds

Standard Room

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites Detroit - Novi by IHG

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Prices for upcoming dates