Is parking available at the property?

Free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary self-serve breakfast is served daily from 6:00 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and facilities. Step-free entrances are available.

How is the property located in relation to key landmarks?

The hotel is centrally located in San Antonio, within a 15-minute drive of Lackland Air Force Base and River Walk. It is approximately 11.6 miles from the San Antonio River and 12.4 miles from Market Square.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool, with access available from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. It is advisable to contact the property directly for specific requests.

Best Western Sea World - Lackland AFB NW Hotel

Average nightly price at Best Western Sea World - Lackland AFB NW Hotel & Suites by month, last 12 months (USD)
Month	Average price
January	US$78
February	US$80
March	US$101
April	US$87
May	US$88
June	US$94
July	US$112
August	US$92
September	US$95
October	US$74
November	US$71
December	US$76

What guests think

At Best Western Sea World - Lackland AFB NW Hotel & Suites, many appreciate the convenient access to SeaWorld, nearby dining, parking, breakfast, and the indoor pool, but recurring cleanliness and maintenance problems make experiences vary widely.

Feedback on staff ranges from welcoming and accommodating to unhelpful or rude, with delays and unaddressed requests noted. Rooms are often described as dated, with issues like broken fixtures or mismatched bed types, though some guests found them comfortable. Expect a convenient base near SeaWorld with variable standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular, and parking is easy, but ongoing renovations and warm common areas are reported, with occasional complaints about pool cleanliness and a few disruptions.

Related guest reviews

10

david

3 Jan 2024

·

Stayed 5 nights

Wonderful pool, breakfast, and just enjoyed our days there

10

Romarg

27 Feb 2024

·

Stayed 2 nights

The property was very convenient to shopping and restaurants. Loved the swimming pool.

8

Jeanie

23 May 2024

·

Stayed 1 night

We had to book a room last minute and wanted 1 with a bar so we weren't driving around. While there is no bar at this hotel, there is a nice sportsbar in the parking lot. The beds and pillows were very comfortable. Front desk was nice and helpful. I would recommend this hotel.

10

Vanessa

27 Oct 2024

·

Stayed 2 nights

It was very nice. The staff was friendly and helpful. They jacuzzi was a nice treat. I enjoyed the stay and will be returning.

8

Savannah

24 Mar 2024

·

Only complaint is that outside of our room, they had the a/c off and it was hot and humid. But friendly staff, clean room, my family enjoyed the pool. Would stay again.

8

Michael

30 Nov 2023

·

Stayed 4 nights

The hotel is kinda old need little renovation. Carpets had little smile maybe they need to wash it often. Breakfast is good but we stay 5 days and they serve was same for the whole week. maybe they need to serve with different food. But hotel is quiet and safe. big parking space.

8

Michelle

5 Jan 2023

·

Stayed 19,357 nights

Kids loved the indoor pool and the breakfast

2

Karen

30 Jul 2024

·

Stayed 1 night

Elevator is not safe. Breakfast had moldy bread. Area very unsafe. Avoid at all costs.

2

Kimberly

1 May 2023

·

Stayed 2 nights

We should have been informed about the construction. The lack of furniture in rooms. Power issues and water.

8

Michelle

9 May 2025

·

Stayed 1 night

Have stayed here a couple of times. Easy to get to, restaurant within walking distance, indoor pool and hottub and good breakfast.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with recurring reports of dirty linens, stained carpets, mold in bathrooms, unpleasant odors, and pests such as roaches; however, a minority of guests found rooms very clean.

Related guest reviews

2

Lorrie

13 Oct 2025

·

Stayed 2 nights

Parking was easy, some staff was pleasant, but the hotel itself needs to be updated. The floors creak badly, and the restroom in our room didnt have a shower knob so i was very difficult to turn on and off. The room wasn't even clean, the sheets were dirty and stained, the freezer had spilled milk or ice-cream that was frozen and gunked up. The

4

Carla

2 Jan 2023

·

Stayed 19,357 nights

Cleaning is awful! Bathroom was very dirty… full of hair all over the place.

2

Lesly

23 Mar 2025

·

Stayed 2 nights

The hotel was at a perfect location from SeaWorld and has stores near by , looking at the reviews I shouldn’t listen to the negative ones . We stayed Friday - checked out Sunday . From start it was horrible , none of the sheets were cleaned all stained , dirty and dusty we called the front desk with no answer so I went downstairs to see if I could get another room , I was told no so I had to change all the bedsheets for all 2 beds and sofa bed plus all pillow cases . Then when using the bathroom the floors were disgusting and dirt all over and a roach on the tub . To top it off it smelled so bad like mariguana and there was very loud people . Both nights NO SLEEEEP !!! The front desk didn’t do anything to help with ANYTHING’ ! never again , and no refund because of their policy . Save yourself the trouble .

2

Ivan

18 Jul 2025

·

Stayed 3 nights

There's a funky smell when you walk into the hotel. The hotel was removing old mattresses, tvs and chairs and the waiting area and halls were with boxes. The room had a weird humid smell to it. Our covers even thought they were clean had yellowish stains on them, one had a red dot about the size of a nickle. The pull out couch mattress was DISGUSTING full of stains, flat and old. Our door would close but towards the bottom to the side you could see inside/outside the room like the door isnt leveled correctly. There was a hole on the wall too.

2

Kaustubh

31 Dec 2022

·

We had to switch between multiple rooms. Each room had major cleanliness issues. The cleaning staff never even cleaned the toilet bowls in a few rooms.

2

Becerra

19 Jun 2024

·

Stayed 1 night

First the hotel was hot it took 4 hours for the room to get cold. The restroom was dirty. Around the tube was all cracked . The water in the tube didnt go down. The carpet was all dirty like they never cleaned it. The bed covers had stains

2

Luis

19 Jul 2025

·

Stayed 2 nights

Room was hot!! Sauna hot as the a/c was off when you knew you had a family coming from over 5 hours away, there were roaches crawling on the walls and a pungent smell in the hallways of rotten something. When the issue is brought up to the front desk they dismiss it like it’s not a big deal. Horrible customer service. Would not recommend at all!

2

Courtney

4 Sept 2023

·

Stayed 3 nights

The hotel was absolutely horrible!! The a/c was off, the room was filthy, and we found dead bugs in the room (inside of the refrigerator too). We asked to be moved to a new room that was clean and the second room was just as dirty. When asking the front desk if they had any clean rooms the reply was that she didn’t clean the rooms so how would she know. Absolutely rude and unprofessional. The hotel agreed to cancel reservation and issue the full refund so we checked out and rebooked a new location. Now the hotel is refusing to honor their refund. It was the dang owner of the property on-site that moved me to the second dirty room then agreed to the refund. DO NOT STAY HERE!!!

2

Natalia

15 Apr 2025

·

Stayed 2 nights

Mold in the shower. Television did not work. Gave a handicap room with 1 bed I booked suite with 2 beds. Refusing to give refund due to MOLD says it’s against hotel policy

4

Kimberly

27 May 2025

·

Stayed 3 nights

The carpet was coming up and had stains everywhere. There was mold in our shower. Tv remote did not work they finally came to give us another one. The refrigerator was broken. Coffee maker still had coffee pack in it.

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Rooms

Rooms feel dated and show maintenance issues like broken fixtures and bed frames; some arrived to hot rooms or experienced noise. Room types and bedding sometimes do not match reservations or lack promised items.

Related guest reviews

2

Michelle

29 Sept 2024

·

Stayed 1 night

I had a picture of 2 queen beds and a sofa bed but it was just a double bed that made it very uncomfortable for my family traveling with kids. I spoke to the front desk and they said it was nothing they could.do ao i had to reach out to your company. I would like a refund the room was dirty fries were under the bed stains on the curtains and mainly i did not get the room i reserved

10

vincent

9 Aug 2025

·

Stayed 1 night

The suite want really much of a two room suite but it was a nice room I was a little offended that it’s called a suite though

4

Gwendolyn

13 Jul 2025

·

Stayed 2 nights

The room we were given didn’t even have the tv on the wall. It wasn’t ready for guests. They moved us to the fourth floor where it smelled of paint, didn’t get Wi-Fi, and the entire floor had no AC and was 100 degrees. We sat in a room blasting the ac for over an hour to get cooled down. We then tried to pack up and leave and our car was literally full of ants. The entire property has so many ants if you stand anywhere they are crawling up your legs. The owner just said he wasn’t responsible because we had food in our car (we are traveling and had chips in the middle). We went over 1400 miles with no issues and didn’t bring ants. They have an infestation, want to save money on AC so leave an entire floor hot and told us they can’t be responsible for knowing which rooms to cool. Probably one of the worst places I have ever stayed, mostly because of the lack of care from staff to ensure a good property.

6

Desiree

24 Feb 2024

·

Stayed 1 night

Everything was ok except one of the beds was broken. It dipped really bad in the middle to wear it was hard to sleep. The other one was great. Sad because we have stayed there a few times and this time wasn’t the best.

8

Jeanie

23 May 2024

·

Stayed 1 night

We had to book a room last minute and wanted 1 with a bar so we weren't driving around. While there is no bar at this hotel, there is a nice sportsbar in the parking lot. The beds and pillows were very comfortable. Front desk was nice and helpful. I would recommend this hotel.

6

Amelia

28 May 2025

·

Stayed 3 nights

We had a room with 2 queen beds one of them to the window side the frame is broken!!! The pool water was not clear I couldn't see the bottom of the pool. Hot tub wouldn't there either.

6

April

12 Jan 2024

·

Stayed 3 nights

We were in the area for a Airforce basic training event so it was a very convenient location. The room was sufficient but smaller than expected. The bathroom needs updating. There was a missing tile and loose tiles with grout missing. Considering most hotels have gone to crap, this one was pretty decent

6

Kimberly

16 Mar 2025

·

Stayed 2 nights

I wasn’t offered the room I reserved. The room was missing the glass coffee pot for r portable machine

6

CAMERON

22 Sept 2023

·

Stayed 2 nights

The bathtub looked like it hadn’t been cleaned & the water in the sink/shower didn’t work for the first two hours we were there. 410 was REALLY noisy.

6

Alan

29 Oct 2023

·

Stayed 2 nights

The lobby and common areas were nice but the rest of the hotel was trashy. Room 307 had broken tile in the bathroom, the tv was broken and the hair dryer didnt work. When we walked into the room for the first time the temperature was easily 85° so it took several hours for the room to cool off to a decent temperature. Lastly, since we reserved a suite for 6 people, we assumed there would be accommodations for 6 people. Upon arrival there were only 4 towels etc. and we practically had to beg for the bedding we needed for the sofa bed as it was not already in the room. We were told there were NO pillows available for that bed and that we had to come down and get the sheets (no blanket either) for the sofa bed ourselves. Overall, a disappointing stay for the money.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests note friendly, helpful staff and smooth check-in, while others cite rude or unresponsive front desk, delays, unfulfilled requests, and difficulty resolving problems.

Related guest reviews

4

Jacob

3 Sept 2024

·

Stayed 2 nights

I never bother to do “reviews”. However, this is something that should be known. The sleeper sofa was filthy, stained, and reeked of urine. I went to the front desk to see what could be done. I told the “gentleman” at the front desk about the condition of the sleeper sofa. He simply shrugged his shoulders and said there’s nothing he can do to make it right, other than provide a cot for an additional fee. I really had no other option other than to pay. Additionally, on the second night , the numerous guests in the room next to ours extremely loud and my children were being woken up by the noise and people trying to get into our room. They’re normally heavy sleepers, so this was above and beyond normal noises of people coming and going. I attempted to phone the front desk but no one answered. And finally, the room was advertised as 2 queen beds and a sofa sleeper. The beds were definitely smaller than queen size. Overall it was a bad experience. And I normally don’t like to complain but this was BS.

6

Catalina

14 Oct 2025

·

Stayed 1 night

front desk was horrible. Tried calling to ask a question, person who answered was rude. When we arrived, no one was at the front desk, had to wait 15 + mins.

4

Gwendolyn

13 Jul 2025

·

Stayed 2 nights

The room we were given didn’t even have the tv on the wall. It wasn’t ready for guests. They moved us to the fourth floor where it smelled of paint, didn’t get Wi-Fi, and the entire floor had no AC and was 100 degrees. We sat in a room blasting the ac for over an hour to get cooled down. We then tried to pack up and leave and our car was literally full of ants. The entire property has so many ants if you stand anywhere they are crawling up your legs. The owner just said he wasn’t responsible because we had food in our car (we are traveling and had chips in the middle). We went over 1400 miles with no issues and didn’t bring ants. They have an infestation, want to save money on AC so leave an entire floor hot and told us they can’t be responsible for knowing which rooms to cool. Probably one of the worst places I have ever stayed, mostly because of the lack of care from staff to ensure a good property.

2

Soo Koon

29 Jul 2023

·

Stayed 1 night

I paid for 2 Queen and they gave me a king size bed. They do not even have pillows for the sofa bed.

10

Kira

10 Jan 2025

·

Stayed 1 night

Great customer service, I got at the hotel earlier and they let me check in right away. Thank you!

2

Donald

8 Aug 2023

·

Stayed 2 nights

On the second day we extended the hotel stay by one day. At that time we requested housekeeping service. They stated that we could a mid stay cleaning but not a whole room cleaning. That was fine but then no one ever came to do that. We told them we needed trash removed and clean towels. We were then told we could find trash receptacles in the hallway. Later they brought us towels and toiletries. Ridiculously poor service. I have never had to tote my hotel room trash down the hallway to a trash can before.

10

Esmeralda

30 Jan 2023

·

Stayed 1 night

3rd time staying here and easy checkin. Clean room, area is quiet, they have breakfast and friendly staff.

8

Berta

11 May 2023

·

Stayed 1 night

The staff were a little rude and they closed the breakfast before nine am😒

2

Luis

19 Jul 2025

·

Stayed 2 nights

Room was hot!! Sauna hot as the a/c was off when you knew you had a family coming from over 5 hours away, there were roaches crawling on the walls and a pungent smell in the hallways of rotten something. When the issue is brought up to the front desk they dismiss it like it’s not a big deal. Horrible customer service. Would not recommend at all!

10

Gabriel

1 Jan 2025

·

Stayed 3 nights

Had a good experience. Very easy to get in and out of my room and parking .. when I asked for extra towels they gladly gave them to me ..

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AI-generated summary based on recent guest reviews

Location

Very convenient for SeaWorld and close to restaurants and shopping, with easy access for area events.

Related guest reviews

8

Selena

21 Mar 2025

·

Stayed 2 nights

Everything is within walking distance from the hotel.

10

Jason

9 Jun 2025

·

Stayed 2 nights

Its was a pleasant stay. They ar re currently doing some reservation but didnt affect our stay. Staff is friendly. 10 minute drive to seaworld. Would stay again.

10

Romarg

27 Feb 2024

·

Stayed 2 nights

The property was very convenient to shopping and restaurants. Loved the swimming pool.

6

Sindhu

11 Nov 2025

·

Stayed 1 night

Decent hotel in a convenient location

10

Juan

14 Jul 2025

·

Stayed 1 night

Amazing we loved it perfect location lots to eat and shop around close to sea world

10

FIDEL

18 Aug 2025

·

Stayed 2 nights

Close to Sea Word

10

Deanna

1 Nov 2024

·

Stayed 3 nights

Was here for USAF BMT graduation. This was a very safe, clean, friendly and conveniently located place to stay. Not expensive at all!!

10

Carla

7 Jul 2024

·

Stayed 2 nights

Easy to get to

10

Shela

28 Dec 2023

·

Stayed 2 nights

Both day and evening receptions were above helpful. Knowledgeable about the local area and helpful with Sea World tips.

10

Lenus

21 Jul 2023

·

Stayed 3 nights

Parking lot is well lit. Many places to eat in close proximity to the hotel.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked and filling, with several positive mentions. Some guests note limited variety, early closing, or occasional quality issues.

Related guest reviews

10

Patricia

14 Jan 2025

·

Stayed 1 night

Very easy check in. Nice clean and comfortabled room. Very nice breakfast. I would stay here again.

10

Carolyn

20 Dec 2024

·

Stayed 3 nights

Good breakfast. Nice people

10

San Juan

5 Sept 2023

·

Stayed 1 night

We absolutely loved it here. Friendly staff. Great breakfast. Convenient location. Nice swimming pot and hot tub.

10

esther

15 Sept 2025

·

Stayed 1 night

Family fun time enjoying our time together and going swimming Breakfast was good kids enjoyed the texas pancakes.

10

Janie

30 Jul 2023

·

Stayed 2 nights

The staff was very helpful, place was safe, breakfast was delicious and they refill breakfast as needed. Room was clean and amazing AC. Everything was very closed to us. Thank you for everything.

10

Ingrid

22 Jan 2025

·

Stayed 3 nights

Love the staff and breakfast was great.

8

Berta

11 May 2023

·

Stayed 1 night

The staff were a little rude and they closed the breakfast before nine am😒

8

Michael

30 Nov 2023

·

Stayed 4 nights

The hotel is kinda old need little renovation. Carpets had little smile maybe they need to wash it often. Breakfast is good but we stay 5 days and they serve was same for the whole week. maybe they need to serve with different food. But hotel is quiet and safe. big parking space.

2

Karen

30 Jul 2024

·

Stayed 1 night

Elevator is not safe. Breakfast had moldy bread. Area very unsafe. Avoid at all costs.

8

Michelle

9 May 2025

·

Stayed 1 night

Have stayed here a couple of times. Easy to get to, restaurant within walking distance, indoor pool and hottub and good breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $86	3 $93	4 $88	5 $87	6 $88	7 $88
8 $86	9 $86	10 $86	11 $86	12 $86	13 $103	14 $107
15 $87	16 $86	17 $86	18 $85	19 $87	20 $105	21 $105
22 $92	23 $91	24 $91	25 $90	26 $92	27 $105	28 $106
29 $86	30 $86

Best Western Sea World - Lackland AFB NW Hotel & Suites

Prices for Best Western Sea World - Lackland AFB NW Hotel & Suites

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Accessible (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (With Sofabed)

Suite, Multiple Beds, Refrigerator & Microwave

Guest reviews of Best Western Sea World - Lackland AFB NW Hotel & Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Sea World - Lackland AFB NW Hotel & Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $96	30 $110	31 $110