Name: Heritage Hotel Lancaster
Address: 500 Centerville Road, Lancaster, Pennsylvania, United States of America, Lancaster, Pennsylvania, US
Price range: US$86–US$222 per night
Rating: 8.35

What guests think

At Heritage Hotel Lancaster, travelers repeatedly note a clean, comfortable stay with friendly staff, a convenient location near the Dutch Apple Dinner Theatre and Spooky Nook, and an on-site restaurant and pool that many guests enjoy.

Rooms are often described as dated with small bathrooms, occasional musty odors or noise, and aging fixtures; some guests report maintenance or cleanliness lapses. Breakfast is paid and feedback varies from great to poor, while Loxley’s restaurant and bar earn frequent praise. Expect a value stay with friendly service and convenient access, in an older property with some quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on-site pool and the attached Loxley’s bar/restaurant are popular. Some facilities feel dated, with a small under-equipped gym, occasional elevator or construction issues, confusing check-in routes, and dark or tricky parking/entrances.

Related guest reviews

8

Christine

3 Feb 2023

·

Stayed 1 night

The hotel is pet friendly, at a good location and has an excellent restaurant. It is undergoing renovation so the check in coubter is currently in a converted hotel room on the other side of hotel which is less convenient.

6

Mary

14 Jul 2023

·

Stayed 1 night

Was better last year when we stayed. This time, pool was closed, fitness center had equipment not working, door to fitness was broken, not as enjoyable as our previous stay. Room was clean.

10

Nicole

19 Oct 2024

·

Stayed 1 night

Nice hotel with nice clean rooms. Bathrooms are clean and the man at the front desk was super friendly and welcoming. There is a nice restaurant at the hotel with outside tree house style eating. Unique experience in the nicer weather. They also had a outside pool that was fairly deep

8

John

15 Apr 2024

·

Stayed 1 night

Front entrance wasn't well marked I went in the wrong side and could not find the reception area very easily. It was also under construction so will be better once complete. Bar and food were excellet

10

Kristen

27 Jul 2025

·

Stayed 1 night

Bed was so comfortable! Super quiet and AC worked great. I was disappointed i had booked the hotel because of the restaurant. It was completely booked. Definitely set up reservations before you stay. Pool was hard to find. I still don't know where it was. I'd be more upset if it didn't rain.

8

Derrick

13 Jul 2025

·

Stayed 2 nights

Very convenient location, and reasonably priced. Loved the option to pay electronically for washer and dryer. Very clutch.

10

Anna

1 Sept 2025

·

Stayed 1 night

Nice pool and onsite restaurant!

6

Teresa

9 Nov 2024

·

Stayed 2 nights

They only gave me breakfast for one day. They said it was not included. Also the property As of upgrade and Restaurant looking very Old Parking area very dark

2

Catherine

12 Aug 2024

·

Stayed 2 nights

The AC vent in our room was black with soot. We got stuck in the elevator. The chairs were old and dirty.

8

Kayla

17 Aug 2025

·

Stayed 1 night

Hotel is dated, but it is charming. Could use some general upkeep. My GPS took me to the back parking lot, and the lobby is on the 2nd floor so check-in was a bit of a maze. Front desk staff was super friendly and helpful! He even gave me a map that showed parking, the floors, and the restaurant lay out. Bed was comfortable. AC was cold but was loud and rattled throughout the night. Overall the hotel was very quiet even with a restaurant and theatre next to it. Convenient location for everything in the area. Hotel gym was lacking. One weight machine was broke. No free weights and the cardio equipment looked at least a decade or two old.

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Cleanliness

Many guests find the hotel and rooms clean. However, recurring comments note musty hallways or odors and occasional housekeeping or pest concerns, with a few reports of dust, stained or worn areas, and rare bed bug complaints.

Related guest reviews

6

Shekinah

23 Jun 2024

·

Stayed 2 nights

The room was dusty and the bed had bed bugs. There was no channel guide or anything for the tv either. Also the website for the hotel has little to no information either. Breakfast was $17/person.

4

Anna-Karin

10 Jul 2024

·

Stayed 1 night

I thought the property was looking tired and dated. The rooms were decently clean but I found the rest of the hotel to be dirty and unkempt. It was very full and perhaps the staff was overwhelmed, but do they not notice the caked dust on all of the of the guest room doors? I would not stay here again.

6

Jake

31 Oct 2025

·

Stayed 1 night

Rooms are old and though clean just in need of updating. My kids and I both woke up in the morning with sore throats. My.son who has dust allergies coughed all night from the dusty old carpet. The bathroom drop ceilings you could see dust and dirt in the seams of the pannels. And when booking the site said nothing about the $16.00 a head breakfast charge for what looked no different than your average hotel free continental breakfast. The rooms are small, bathroom is very small. You'll have your shoulder in the shower curtain sitting on the toilet. I've stayed in much nicer for less money.

10

Asante

30 Dec 2025

·

Stayed 2 nights

The room was clean and the hotel was very quiet

8

Emir

16 Dec 2022

·

Stayed 1 night

One night stay for near by show at Dutch apple theater.Unfortunately my wife was bitten by bed bugs. She was find 2 of them when she was bitten during a night even we check beds before we go to sleep. Check in and out was fast.Quiet place to stay.

4

Barry

10 Aug 2023

·

Stayed 1 night

Overall the place had a lot of potential and the breakfast was great. The main issue was the strong smell of pet urine in our room. We requested a room that did not have a pet recently but were told all rooms were the same. We noticed the urine when we first entered but had to leave quickly for a dinner reservation. My wife did not sleep all night. The next morning we spoke with the housekeeping manager and she said she did not notice the smell and said there was nothing she could do and made no effort to try to assist us. We spoke to another manager and were told only the owner could provide any assistance. We tried contacting the owner a couple of times with no response back. Maybe the cleaning staff is immune to urine smell but it was very intense. Cleanliness is most important but so is customer service. On both these I must give the lowest scores. If they did not fail on both I would not be writing this. I knew it was an older hotel but it scored well on cleanliness. It was our anniversary so that really did not help the situation. Most pet friendly hotels have several rooms that do not allow pets unless in an emergency. I hoped that would be the case. Had it not been so late and if decent customer service was provided it may have been better.

10

Shannon

1 Jul 2025

·

Stayed 1 night

Very clean, pictures match what you see when you check in.

10

J Manuel

20 Oct 2024

·

Stayed 1 night

Very nice rooms. The hotel as a whole is very clean.

10

Daniel

17 Oct 2023

·

Stayed 1 night

Clean rooms but the hallway rugs smell moldy. This is a nice quiet place and we come here often. The connected restaurant has great food and drinks.

8

Gerard

12 May 2025

·

Stayed 1 night

Rooms were clean but the hallways were not

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet but dated, with small bathrooms, older AC units that can be loud or slow, limited outlets/USBs, and occasional noise or odor issues; some upgrades like grab bars appear in certain rooms.

Related guest reviews

6

Joe

17 Feb 2025

·

Stayed 1 night

It needs to be updated. The room we had was small. The bathroom was really small. The internet service needs to be replaced or updated. The bed and pillows weren't comfortable. The women who ran breakfast were very nice. The food I had was good. We only stayed one night to see the show at Dutch Apple theater. That is the only thing that we liked was tthat it was convenient to the theater and parking was free.

6

Walter

12 Aug 2024

·

Stayed 1 night

2 Queen size beds were not Queen size the beds were look like a double bed contractors started working outside our window loud noises woke us up. We were told that breakfast was complementary it was not.

6

Jake

31 Oct 2025

·

Stayed 1 night

Rooms are old and though clean just in need of updating. My kids and I both woke up in the morning with sore throats. My.son who has dust allergies coughed all night from the dusty old carpet. The bathroom drop ceilings you could see dust and dirt in the seams of the pannels. And when booking the site said nothing about the $16.00 a head breakfast charge for what looked no different than your average hotel free continental breakfast. The rooms are small, bathroom is very small. You'll have your shoulder in the shower curtain sitting on the toilet. I've stayed in much nicer for less money.

10

Kathryn

20 May 2025

·

Stayed 3 nights

This is a great place to stay when visiting Lancaster County. My stay was 3 nights (Fri/Sat/Sun) and it was very quiet each night, I didn't hear any noise at all except about 9 AM each morning. The beds was confortable and the room was very clean. Loxley’s Restaurant is excellent- I ate there each day, delicious food ! Our reunion was accomodated in a private room, which was perfect size and much appreciated! The front desk staff is very friendly and helpful and Housekeeping staff was also very pleasant. This is a great location to see Lancaster. We saw 5 covered bridges, several Amish horse and buggies on the rural roads and much more. Most of our reunion attendees are from Lancaster County and it was a wonderful trip, great to see Lancaster again !

10

Kyle

18 Jul 2025

·

Stayed 1 night

Nice room and clean. The AC took a long time to cool the room but still functioned. The elevator could use sn update.

6

Mary Ellen

7 Jul 2025

·

Stayed 1 night

Very close to Dutch Apple Theater. The pillows are horribly lumpy. Toilet is smack up against sink, uncomfortable.

10

Kristen

27 Jul 2025

·

Stayed 1 night

Bed was so comfortable! Super quiet and AC worked great. I was disappointed i had booked the hotel because of the restaurant. It was completely booked. Definitely set up reservations before you stay. Pool was hard to find. I still don't know where it was. I'd be more upset if it didn't rain.

10

Jessica

29 Jul 2025

·

Stayed 1 night

This hotel has a small town run by family feel to it. It's not the most up to date. Our hotel room had that old hotel musty smell to it when we first checked in, but that quickly went away. Our tv was small, but had chromecast. So that was nice. The best part of the hotel is the friendly staff. The front desk staff was friendly and personable. Every time I spoke with the front desk with a question or a request I was met with a friendly smile and helpful staff. I'd definitely stay here again. The attached restaurant has delicious food.

8

Kayla

17 Aug 2025

·

Stayed 1 night

Hotel is dated, but it is charming. Could use some general upkeep. My GPS took me to the back parking lot, and the lobby is on the 2nd floor so check-in was a bit of a maze. Front desk staff was super friendly and helpful! He even gave me a map that showed parking, the floors, and the restaurant lay out. Bed was comfortable. AC was cold but was loud and rattled throughout the night. Overall the hotel was very quiet even with a restaurant and theatre next to it. Convenient location for everything in the area. Hotel gym was lacking. One weight machine was broke. No free weights and the cardio equipment looked at least a decade or two old.

8

Frank

13 May 2024

·

Stayed 3 nights

The room had no usb ports which I have come to expect in hotel rooms

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Service

Staff are frequently praised as friendly, accommodating, and efficient, with easy check-in and helpful housekeeping. There are occasional complaints about unresponsiveness, rude interactions, or difficulty resolving issues and special requests.

Related guest reviews

6

MARK

27 Aug 2023

·

Stayed 1 night

No one at the check-in desk when we arrived at 5:30pm. Just a note saying they were elsewhere on the property. After 30 minutes, someone finally showed up. Turns out they were helping a tour bus with luggage.

10

Ryan

16 Jul 2025

·

Stayed 2 nights

Great place , great price point . Check in staff on Friday July 11th was great. Upbeat and helpful . Will go back again !

10

Christy

29 Sept 2025

·

Stayed 2 nights

I was pleasantly surprised. I knew it was an older hotel however it was very clean and up to date. It was full, but also quiet. The attached restaurant was very nice. Housekeeping actually came in everyday to make beds/tidy up and change towels, which was nice as most hotels no longer offer this service. I would definitely stay again.

6

lesley

29 Jul 2024

·

Stayed 1 night

I liked it here. Room was ok. Entertainment was great. Restaurant was good. Ease of finding our way around was iffy. The only real issue was how rude the fD girl was at check out. She refused to give us a copy of our folio.

2

Tom

9 Nov 2025

·

Stayed 1 night

Under age kids screaming, slamming doors, running up and down the halls. Bumping into elderly people 230am Cops were called for kid screaming and cursing in the hallway. 3, 14-16 yrs old in rooms by themselves as the parents illegally dropped them off and left. Hotel staff did nothing for anyone for hours 230 in the morning

10

Karen

22 Dec 2024

·

Stayed 1 night

Perfect overnight stay as usual. Ernie at the front desk, so helpful and professional. Saw Craig …he’s friendly, nice and happy to be an ambassador for this lovely property! Mark at the bar in Loxelys- great great and Noah too.

10

barbara

11 Apr 2025

·

Stayed 1 night

Great service

10

Joseph

2 Dec 2024

·

Stayed 1 night

Very clean and quiet. Staff very accommodating and friendly. We arrived early and we were allowed to check in early which doesn’t happen very often. We really appreciated it.

2

Warren

16 Aug 2025

·

Stayed 2 nights

I had requested a ADA accessible room and did not get it. The staff was unprofessional. My Brother and Mom could even barely fit their walkers into the bathroom. When we tried to discuss it, the staff just shrugged it off . We were very disappointed.

2

Kiersten

3 Jul 2023

·

Stayed 3 nights

Stay here if you want to be treated poorly by the staff if you have an issue. Ours was that our Wi-Fi didn’t work for our entire stay and the staff did nothing to address it expect tell us to call THEIR maintenance man. And then when we checked out we asked for a partial refund and they refused even though they acknowledged we that we didn’t receive access to all our promised amenities. Horrible people, horrible hotel.

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Location

Very convenient for Dutch Apple Dinner Theatre and near Spooky Nook, highways, and everyday dining and shopping; generally quiet despite road proximity. Several guests found signage, entrance routing, or construction made access confusing or awkward.

Related guest reviews

10

Ioana

12 May 2025

·

Stayed 1 night

I stayed here for just one night, during a VB tournament. It is only 12 mins away from Spooky Nook Sports Complex, it has a restaurant with buffet-style breakfast (not included, but discounted for the hotel guests), walking distance to Giant supermarket, Dunkin and a pizza place (or a 3-min drive), which was perfect. The staff was friendly, the room was clean, and the bed comfy. We’ve had a very nice stay and fitted our needs.

10

Ariel

28 Sept 2024

·

Stayed 2 nights

Location

8

Eve

29 Sept 2025

·

Stayed 1 night

Great place to stay if you are seeing a show at Dutch Apple. Right next door so you can just park and walk. Room was clean, staff was nice

10

Christopher

9 Jul 2024

·

Stayed 2 nights

Great location

8

Nicole

1 Nov 2024

·

Stayed 2 nights

This hotel is conveniently located right off the main highway, but you don’t hear the noise. It’s also right next-door to a fun restaurant/bar. I was visiting my daughters college and it was very convenient for me to stay here. It’s like a throwback old style hotel with a lot of charm.

10

Chinue

28 Jul 2025

·

Stayed 1 night

Stay here because we attended a basketball tournament. It was great. Close to the venue. Quiet. It also has a restaurant and a swimming pool

10

Joan

10 Nov 2023

·

Stayed 1 night

Great location right next to Dutch Apple Theatre

10

Ann

23 Jun 2024

·

Stayed 1 night

Great hotel and convince to food and attractions.

8

Kevin

13 Jul 2025

·

Stayed 1 night

Close to Spooky Nook and convenient food options.

8

Carole

11 Apr 2025

·

Stayed 4 nights

The only disadvantage we found was entering and exiting the property. It was difficult to find the entrance when we arrived after dark. We also found it dangerous to pull from the road onto the main highway. Otherwise we find no fault with the accommodations. They worked for our need at that time.

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Dining

Loxley’s earns consistent praise for dinner, drinks, and late hours. Breakfast is not usually included and feedback ranges from great to poor, with price concerns and occasional reports that it was unavailable or fully booked.

Related guest reviews

10

Anthony

10 Nov 2025

·

Stayed 2 nights

Check in was easy. Staff was so nice. Loxley’s was amazing. Ate at the bar and the waiter (wish I got his name!) was wonderful. While it’s a little dated, the layout is amazing

8

Tamara

15 Jul 2024

·

Stayed 1 night

Room was good, a little small for 4 people. Kids loved the pool. On site restaurant was not good, foid came out cold, quality could be better. Breakfast shouldn't have gone.

10

Christopher

9 Nov 2025

·

Stayed 1 night

We stay there multiple times a year..the rooms are always comfortable and clean (also recently updated)... The buffet breakfast is great ( gluten free items( and the restaurant as well

8

Deborah

11 Oct 2025

·

Stayed 1 night

The room was very nice. Dinner was good on Friday night. Breakfast this morning was horrible. Avoid it.

10

Nancy

25 Aug 2024

·

Stayed 1 night

Loved the location. Food was really good, wasn’t made aware that breakfast buffet was available with our room, but other than that it was great. Planning on staying again

8

Madeline

1 Sept 2024

·

Stayed 2 nights

Property is a little outdated but clean and clean is the most important thing. Had buffet breakfast downstairs, very good. Ernie the night manager was fantastic, would stay again.

10

mae

28 Apr 2024

·

Stayed 1 night

Hotel was extremely clean, great staff, restaurant was great and had a lovely buffet for Sunday breakfast. The breakfast was an extra cost but totally worth the money. Only 10 minutes to the Turkeyhill Experience and about 20 mins to the outlet stores. It’s also located right next door to the Dutch Apple Theatre. Many choices of restaurants in the area. Very easy to get to from major highways. Would highly recommend!!!

10

Irene K

31 Oct 2025

·

Stayed 1 night

Great buffet breakfast.

10

Kathy

15 Feb 2025

·

Stayed 1 night

Great bar and restaurant is so nice and convenient

10

Stephanie

7 Apr 2025

·

Stayed 1 night

Had a wonderful stay at this hotel! Close proximity to Spooky Nook. The restaurant stays open until 11 pm so it was great for a late dinner after a long day of sports with my family. Every staff member of the hotel and restaurant were extremely friendly and welcoming to us. Highly recommend!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$133
February	US$120
March	US$109
April	US$113
May	US$130
June	US$122
July	US$114
August	US$135
September	US$145
October	US$149
November	US$130
December	US$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $108	10 $97	11 $171	12 $169
13 $86	14 $98	15 $98	16 $98	17 $98	18 $156	19 $159
20 $87	21 $98	22 $98	23 $99	24 $99	25	26
27 $86	28 $99	29 $99	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $155	3 $159
4 $87	5 $98	6 $98	7 $101	8 $119	9 $186	10 $185
11 $103	12 $119	13 $147	14 $153	15 $117	16 $222	17 $220
18 $102	19 $119	20 $118	21 $117	22 $117	23 $185	24 $184
25 $103	26 $118	27 $117	28 $117	29 $119	30 $186	31 $184

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

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