Rose Park Inn & Suites I-10 East San Antonio

Dirty room, mold in areas, broken furniture,broken kitchenette,holes in blankets and sheets smelled like smoke. No pool like it says on the amenities list.

Dirty room, mold in areas, broken furniture,broken kitchenette,holes in blankets and sheets smelled like smoke. No pool like it says on the amenities list.

No toilet paper, no trash can,

The pillows were stained, the room had a stench. The sofa was heavily stained, the pull out mattress was heavily stained and dirty. There were bugs in room, and beds for sure had some bed bugs. The owners really need to invest money in renovating and upgrading the furniture in the rooms.

Very dirty, blanket ripped, draw are broken and stove too. Would never come back.

The pictures associated with this property are full blown fabrications (other than the one red wall), disgusting in every way. Burns on the walls, every fixture broken, stains ON EVERYTHING! Hair, blood & glitter throughout. Had to argue for clean towels. Not worth $25 a night much less the near 100. This is exactly what I have always pictured in movies where there are rooms by the hour. Be sure to bring Clorox.

It was filthy. Lamp shades have mold/mildew, bedding was not clean (rice / hair / roach carcasses) furniture was so filthy I couldn’t sit down while we were staying. Floor turned my feet black. Attendant on duty was as helpful as she could be, it’s passed her personal authority. Just very dirty. No smoke alarms ect. DIRTY

I arrived a bit late to the facility, as all trips, just wanting to rest. I came in to what appeared to be a clean room, however when my child went to lay I noticed a stain on the sheets, I looked at the other bed and same thing. I went to use the bathroom and by the fridge there was a sticky substance on the floors. Right by the beds it looked like someone had spit some brown stuff on the ground. At 11pm in the rain, I had to go ask for clean sheets. I let them know of these stains on the sheets and the unclean floor, to which I was told Maintenance would be there in the morning. All day Saturday I was gone, I came back hoping the dirrty sheets would be gone and floor cleaned at least. The only thing Maintenance did was change the trash bin in the bathroom. Dirty sheets still on the ground, stains still on the floor, and now to add to it, no clean towels. Once again, I had to go ask for Towels which they again advised Maintenance should have left some. With the attitude I was given when asked I did not want to argue and advised that there sinply was none there. I felt unsafe, unclean, and would never stay here again.

I’ve stayed in some dingy places but this was the worst. Stood outside for 10 minutes before I was even helped. Got to our room and the first bed was dirty, the second, the comforter was torn everywhere. Bathroom: no toilet paper, no towels, tp holder ripped off wall, burns all along the side of the bathtub, hair in the shower. Then I looked at the on/off switch for the lights and there clearly had been some electrical fire.

Room had roaches coming out of under the bed sheets & covers were stained . Room was in horrible conditions.

This has to be the absolute worst hotel around and should be removed from Hotels.com. There was an obvious fire in the kitchen, blood stains on the mattress and all of the shower bars were pulled off the walls.

Ok it's not the best could be better

Good overall

WiFi kept losing service the bed sheets had stains mircowave didn’t work or the stove

I had a great stay

The room looked old, not complete clean and a little uncomfortable

The tv remote did not work so I had no tv during the stay . There was no towels stocked in the room ! The room was very nice! The guy at check in was extremely friendly! I would stay again indeed

We tried to check in early couldn’t do It was told to come after 3 PM not at 3 After once we got the room, the sheets had cigarette burns the floor was dirty the pull out couch smelled disgusting dirty. There was tissue on the floor inside the couch the mattress was stained try to flip it and it was worse under it. We ask for a refund we got it then the property manager put us as a no-show when we had clearly checked in. I was polite about everything she checked the room to make sure we didn’t leave anything. Then she started getting mad at me. I was like ma’am do not disrespect me. I’ve been nothing but nice to you overall bad experience bad customer service I was also told by a worker that one of the rules and the bathtubs completely dirty it was black and she was going to rent it out. It’s bad.

It was a good stay but I never got my safety deposit back

I had to wait over 10 minutes outside at the window and rang the bell 3 times until someone came to get me checked in. I also had to wait another 15 minutes while the room got mopped even though it was around 6:30 pm, well past the 4 pm check in. Also had 3 different things in the room that was broken. Pictures attached. Will not be booking that hotel again.

I arrived a bit late to the facility, as all trips, just wanting to rest. I came in to what appeared to be a clean room, however when my child went to lay I noticed a stain on the sheets, I looked at the other bed and same thing. I went to use the bathroom and by the fridge there was a sticky substance on the floors. Right by the beds it looked like someone had spit some brown stuff on the ground. At 11pm in the rain, I had to go ask for clean sheets. I let them know of these stains on the sheets and the unclean floor, to which I was told Maintenance would be there in the morning. All day Saturday I was gone, I came back hoping the dirrty sheets would be gone and floor cleaned at least. The only thing Maintenance did was change the trash bin in the bathroom. Dirty sheets still on the ground, stains still on the floor, and now to add to it, no clean towels. Once again, I had to go ask for Towels which they again advised Maintenance should have left some. With the attitude I was given when asked I did not want to argue and advised that there sinply was none there. I felt unsafe, unclean, and would never stay here again.

We were told there was no room the attendant had her bf intimidate us to leave property was very rude we have no room and I want a refund

I’ve stayed in some dingy places but this was the worst. Stood outside for 10 minutes before I was even helped. Got to our room and the first bed was dirty, the second, the comforter was torn everywhere. Bathroom: no toilet paper, no towels, tp holder ripped off wall, burns all along the side of the bathtub, hair in the shower. Then I looked at the on/off switch for the lights and there clearly had been some electrical fire.

No one answered no answer on calls either dirty and unkept. I should get my money back!

They did not have my reservations or let me cancel something they didn’t have.

After driving 14hrs my family made it to the hotel an hour early. The front desk refused to let us check before 3pm. She didn't even let me finish my sentence. After receiving an email from the hotel asking how my check in was we attempted to check in again. At this time she told me that the hotel did not honor my reservation because they were overbooked. She said they only honored the reservations that prepaid. I tried to show her the email from THEIR hotel only an hour before confirming my reservation, charging me a fee and asking how my check in was. She interrupted me and said that I do not have a room at their hotel. She was INCREDIBLY rude! I called hotels.com and they were able to book me a stay in another hotel close by and paid the difference.

I choose "reserve now and pay later" option weeks ago. When I arrived at 10pm, room was not available and they sold it to someone. Then they charged me for "cancelation" which I never did. And they charged me again. So I paid for two rooms twice, without sleeping there

Very nice staff. Quiet area. Very clean. Would stay again next time in Texas.