Name: Grand Velas Riviera Maya - All Inclusive
Address: Carretera Cancun Tulum Km 62, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, MX
Price range: US$766–US$1,265 per night
Rating: 9.4

What guests think

At Grand Velas Riviera Maya - All Inclusive, guests frequently highlight attentive service, standout dining, and immaculate, lush grounds, while noting recurring drawbacks including a rocky, seaweed-prone beach, occasional slow poolside service, and frustrations with reservations or management handling specific issues.

Pools and the spa receive high praise (the spa can be pricey), and family amenities like the kids club are appreciated, though entertainment for adults is limited and the kids zone has at times been under construction. Rooms are spacious and luxurious with many great views, but a few guests reported smaller-than-expected rooms or mismatched views, and isolated maintenance or housekeeping lapses. Most meals are excellent across the specialty restaurants, yet daytime or buffet options and the coffee shop draw mixed feedback, reservations at the Michelin-star venue can be late-only, and a few guests reported food-borne illness. Expect a polished, food-forward, pool-centric stay at a luxury resort set on a challenging beach.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Beautiful pools and a top-tier spa earn frequent praise (though the spa is expensive), and the family-friendly kids club is appreciated; however, adult entertainment is limited, the kids zone has faced closures, and pool loungers can be scarce.

Related guest reviews

10

Maria

8 May 2025

·

Stayed 4 nights

Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.

8

jordan

3 Apr 2025

·

Stayed 5 nights

Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.

10

Igor

6 Jun 2024

·

Stayed 5 nights

Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .

10

Abigail

30 Apr 2025

·

Stayed 5 nights

We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!

10

Amber

24 Nov 2024

·

Stayed 3 nights

The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.

10

COREY

30 Nov 2025

·

Stayed 4 nights

Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.

8

natalia

16 Apr 2022

·

Stayed 1 night

Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria

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10

Leticia

28 Jul 2025

·

Stayed 7 nights

Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.

10

John

5 Jul 2025

·

Stayed 3 nights

When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.

10

Claudia

9 Mar 2025

·

Stayed 7 nights

Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!

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Cleanliness

Rooms and grounds are generally spotless and well maintained; a few reviews noted housekeeping misses, a dirty sink, or an ant issue.

Related guest reviews

10

William

19 Apr 2025

·

Stayed 6 nights

5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.

10

Dominic

1 Jun 2025

·

Stayed 6 nights

The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.

10

Oldemar

17 Mar 2025

·

The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.

8

David

6 Aug 2024

·

Stayed 4 nights

Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.

10

Mitchel

16 Jul 2025

·

Stayed 7 nights

We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.

10

Victoria s

27 Jan 2026

·

Stayed 3 nights

Impecable

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2

Yuriy

16 Jan 2025

·

Stayed 5 nights

Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.

10

Fadi

7 May 2025

·

Stayed 3 nights

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.

10

Oldemar

25 Apr 2025

·

Stayed 3 nights

It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.

10

Fernanda

19 Nov 2025

·

Stayed 3 nights

Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos

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Rooms

Suites are spacious, upscale, and comfortable with attractive views in many areas; some guests reported smaller rooms than expected, mismatched view assignments at check-in, and a very spread-out layout.

Related guest reviews

10

William

19 Apr 2025

·

Stayed 6 nights

5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.

10

Anthony

19 Nov 2024

·

Stayed 3 nights

The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.

8

Maggie

19 Aug 2024

·

Stayed 5 nights

Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.

10

Jennifer

20 Nov 2025

·

Stayed 3 nights

Absolutely incredible! The staff, the rooms, the food- everything was perfection

10

Oldemar

17 Mar 2025

·

The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.

10

Anamaria

13 Dec 2024

·

Stayed 5 nights

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.

8

ALI

30 Jul 2025

·

Stayed 4 nights

We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.

10

COREY

30 Nov 2025

·

Stayed 4 nights

Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.

10

Fadi

7 May 2025

·

Stayed 3 nights

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.

10

Jennifer

22 Apr 2025

·

Stayed 5 nights

Lovely beach and gorgeous rooms. Excellent friendly service.

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Service

Service is widely praised as warm, attentive, and highly personalized via dedicated concierges; still, guests reported occasional slow or hesitant pool service, limited concierge hours, language barriers, and inconsistent management follow-through.

Related guest reviews

10

Dominic

1 Jun 2025

·

Stayed 6 nights

The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.

8

Elizabeth Salomon

28 Nov 2025

·

Stayed 3 nights

This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent

8

ALI

30 Jul 2025

·

Stayed 4 nights

We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.

10

Alejandro

9 Jan 2025

·

Stayed 4 nights

Perfect except for service around pool

10

Fadi

7 May 2025

·

Stayed 3 nights

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.

10

Adnan

31 Jul 2025

·

Stayed 3 nights

The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.

10

Khulkar

16 May 2025

·

Stayed 3 nights

Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.

10

Rachael

20 May 2023

·

Stayed 10 nights

Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication

10

Luis

20 Aug 2024

·

Stayed 5 nights

We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.

8

Bailey

4 Sept 2023

·

Stayed 3 nights

Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)

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Location

Beachfront setting amid lush greenery, but the ocean is often rocky or affected by seaweed and can be difficult for swimming.

Related guest reviews

8

Karen

17 Jun 2025

·

Stayed 2 nights

The ocean was not in good conditions to swim

10

Oldemar

17 Mar 2025

·

The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.

10

Rosa

7 Jul 2024

·

Stayed 4 nights

Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.

10

Joanne

2 Apr 2024

·

Stayed 5 nights

Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo

10

Amber

24 Nov 2024

·

Stayed 3 nights

The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.

8

Ivan

7 Jun 2025

·

Stayed 8 nights

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.

8

natalia

16 Apr 2022

·

Stayed 1 night

Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria

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10

Jennifer

22 Apr 2025

·

Stayed 5 nights

Lovely beach and gorgeous rooms. Excellent friendly service.

10

David

19 Mar 2025

·

Stayed 4 nights

Great property, great beach, the ocean is rocky which is unfortunately.

10

Leticia

28 Jul 2025

·

Stayed 7 nights

Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.

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Dining

Specialty restaurants and premium drinks earn outstanding reviews, but daytime or buffet options and the coffee shop are mixed, Michelin-star reservations can be hard to secure at earlier times, and a few guests reported food poisoning.

Related guest reviews

10

Maria

8 May 2025

·

Stayed 4 nights

Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.

4

Jose Maria

10 Aug 2024

·

Stayed 4 nights

It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.

10

Amber

24 Nov 2024

·

Stayed 3 nights

The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.

10

Joseph Urba Rupp

14 Jul 2024

·

Stayed 6 nights

Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!

10

COREY

30 Nov 2025

·

Stayed 4 nights

Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.

10

Fadi

7 May 2025

·

Stayed 3 nights

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.

8

Ivan

7 Jun 2025

·

Stayed 8 nights

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.

10

YAIR FRANCISCO

20 Jun 2024

·

Stayed 4 nights

Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible

10

Claudia

9 Mar 2025

·

Stayed 7 nights

Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!

2

david

26 Jun 2024

·

Stayed 7 nights

Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$1,209
February	US$1,262
March	US$1,097
April	US$1,197
May	US$1,071
June	US$1,046
July	US$1,022
August	US$1,017
September	US$1,044
October	US$1,031
November	US$1,425
December	US$3,530

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $1,006
20 $1,001	21 $1,011	22 $1,001	23 $1,001	24 $864	25 $1,001	26 $1,001
27 $1,007	28 $1,024	29 $1,024	30 $1,011

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,032	2 $1,021	3 $1,011
4 $1,017	5 $1,011	6 $1,018	7 $1,009	8 $1,057	9 $1,009	10 $1,007
11 $1,009	12 $1,007	13 $1,007	14	15 $1,265	16 $1,013	17 $1,007
18 $1,001	19 $1,001	20 $1,003	21 $1,063	22 $1,000	23 $996	24 $1,014
25 $997	26 $997	27 $1,000	28	29	30 $766	31 $1,057

Grand Velas Riviera Maya - All Inclusive

Prices for Grand Velas Riviera Maya - All Inclusive

Monthly average prices

About this property

Location

Room options

Ambassador Suite Ocean View

Nature View Suite Zen Experience

Ambassador Pool Suite Ocean View

Grand Class Pool Suite Ocean Front

Ambassador Two Bedrooms Family Suite Ocean View

Zen Grand Two Bedroom Family Suite Nature View

Nature View Suite with Pool Zen Experience

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