Riu Plaza London The Westminster

Overall, this is a hotel which works for you if you want a reliable and clean hotel with the relevant amenities and would like to be close to the main attractions such as Big Ben, Westminster Abbey, etc. Pros: * The room is spacious, clean and modern. London hotels are known to be notoriously small, and for the price paid, the room was relatively roomy. The room also looked new and modern with all the relevant amenities. There is a little workstation and a separate couch as well. * I liked that there was filtered water on each level of the hotel so you could refill drinking water. * Close to main attractions * Cafe downstairs is very convenient for a morning coffee. There is also a nice gym and spacious bar/restaurant. * Generally good value for what you pay. Cons: * The immediate neighbourhood is a bit too commercial for my liking, and there really isn't many cafes or bars or restaurants immediately close by to the hotel. * Not a total dealbreaker, but the closest tube station is 12 mins walk away. Many other hotels are much closer to the tube allowing for maximum convenience and a feeling of interconnectedness with the rest of the city (and minimises dead time walking to and from the station). * A small thing, but no smart TV or chromecast on the television. Hope this review is helpful!

Great location in Westminster close to attractions. Gym view was amazing.

Convergiere was very helpful upon arrival. Also, although 2 out of the 4 elevators were out of service, the hotel did a great job at communicating it to the guests and offered complimentary drinks for the inconvenience.

It’s was amazing didn’t rain while we was there and the view from the gym was incredible, it’s so convenient as close to city centre and would love to come back

The hotel is very convenient and walkable to Westminster Abby, BinBen, Trafalgar and Picadeli Plaza. Yo can take buses # 88 o 87 to go this places if you don’t want to walk. The busses stop is 4 mns from the hotel. You can see from the hotel River Thames. The lobby is big, quiet and clean. They have a cafe very convenient. ( Starbucks coffe) the hotel is in a place quiet but safe. We stayed there 5 days and we definitely recommend it! We asked for shower cap, shower robs and they kindly got to our room, thanks a lot staff!

Only 2 elevators were working out of 4 and we waited forever on checkout day. We were there for 4 days and you would think that they would be fixed in that time. Quirky rooms with dumb light switches. To use the toilet (in a separate closet) you had to turn on all the lights. Not ideal in the middle of the night with a sleeping partner. Despite that we would consider staying there again because of its location and friendly staff.

Room is sterile, but bed comfortable. No idea what is going on with the lifts - 4 there but only one seems to work. Staff were pleasant, but really not up to the Hilton brand standard, checkin was robotic and didn't confirm whether my upgrade had been honoured or not. Breakfast - this is our second stay and we passed after the first stay it was terrible, really not up to the Hilton brand standard and definitely not worth the money - went for a walk, found a cafe and ate there instead!

I cover 250 Hotels Restaurants pubs a year. Due to my role as a Building surveyor. Hotel was nice however could be so much better. Staff very friendly polite & professional. Especially Vejay at front desk. Room was nice Queen corner room . Clean etc. Breakfast itself was very poor. Fresh juice really watered down. Seating was mixed one day nice green chairs next day crammed white tables. Alot of people asking to be seated in a better area. As lots of space in green leather seated area. No plates for cooked breakfast. Asked two members of staff. Took 7 mins for plates. Bacon / sausages cold. No spoons again waited nearly 10 mins for staff to get spoons. No maple syrup again waited on staff. Gave up. As never arrived. Toaster broken. Coffee machine broken . Both for over two days ? Worst part basement car park. Took bags down from room to lift. One lift out of four goes to basement. I was trapped in basement for approx 20 mins. As if that lift is busy above then you can never call it down to the basement. I couldn't get up to hotel as no stairs. So i had to drive car around to front of hotel. Really not impressed. What would an elderly guest do in this situation. Terrible Health and safety 1974 act.

Marvelous stay! Loved the quiet after a long day of sightseeing. Excellent staff—very helpful day and night. One really nice touch was the water filling station on each floor—super convenient for a person who’s out and about all day.

Great property and the room was perfect. Only issue seemed to be the elevators not all working and there was usually a bit of a wait. Easy walking distance to some of the major landmarks.

Very clean and quiet

✅ Pros * Located in a safe neighborhood * Walking distance to major tourist attractions * Good soundproofing — rooms are quiet * Water dispensers available on every floor ❌ Cons * Mold on the wooden floor * Poor cleanliness: phone, coffee machine, and light fixtures were very dirty * Complimentary coffee capsules and tea bags looked old and possibly unsafe * Sink and shower were poorly maintained — I had to fix them myself to use them ⚠️ **Additional Concerns** Before booking, I read some reviews mentioning racial discrimination. During my stay, I couldn’t shake the feeling that I might have been assigned a poorly maintained, long-unused room as part of some internal room rotation system. This place may carry the Hilton name, but it felt more like an overpriced short-term rental than a professionally serviced hotel. At this price point, there are much better-managed options in London. After this 3-night stay, I no longer have confidence in the Hilton brand.

We stayed for a week and had a brilliant time! Very friendly staff, excellent service, delicious breakfast, clean property, safe area, and convenient location. Highly recommended!

It's a little far from transportation if you like to just hop on the tube. Our first room had little bugs in it. They did move us to a different room, but the only consolation we got for the time it took and for the bug situation was a free drink at the bar.

The floor of the room was very dirty.

Disappointed to find a previous guests dirty socks in tbe wardrobe. Offer of a free drink really did not excuse this significant hygeine error Apart from that the stay was uneventful

Clean room, friendly staff

The room was smaller than advertised and a challenge for two pax to share. It could have beeb cleaner. Floors and carpets needed cleaning. The staff was very helpful and pleasant therefore made our stay enjoyable .

Room not very clean

Staff was incredibly attentive and room was spotless!

The room was fine but it was advertised as a suite. It was really just a main room w/the bed, living area, small dining area w/coffee bar, 2 separate bathrooms (1 w/sink & toilet only, and the other a full bath w/a separate dressing area). This would have been fine but it was advertised as a suite & my husband even asked if there were separate rooms so we could spread out. For the price it definitely should have been bigger. Most of the extra room was in a dressing area in the main bathroom & felt like wasted space. Only one small pouf to sit on, nowhere to actually store your bags, no place to keep them off of the ground. Our other complaint is that as Americans, we like to sleep in cold. Air would not go below 18C, even though maintenance came up & set a cooler temp. Fan speed went up, but air temp never went down. We asked for a fan so that we could have air blow on us while sleeping. They brought a small fan & the housing was broken, but my husband made it work. We gave up trying to get temps down & looked forward to leaving instead. Otherwise the room itself was nice & very well appointed, just not cool enough, and not a suite. The men in Concierge were great! We had a fish & chips recommendation from Malcolm, and it was such a wonderful place to visit. He also helped us with walking directions everywhere. Great service there. At checkout we again mentioned our concerns w/the air and suite, & were offered free Starbucks. I Ugh! Not pleased overall.

The rooms are very small. We got a premium room thinking it would be bigger, but still very small

Rooms were well kept but small. Design was minimalistic. Not sure if this is a standard thing in London or not. The building seemed to be purpose built and not an older one. You walked directly into the bathroom area. There was no dresser. Just a desk built into a corner. The clothes closet had the luggage shelf built in. But barely enough room to open a large suitcase We had to manage our two nights stay by leaving our things in our suitcases. Removing what we needed for each day. Employees were friendly and accommodating. But servers in the restaurant were similar to other servers in Europe. They seemed to be more apt to serve you your order and then disappear. If there was something else you needed, you had to wait and wait. Location was within walking distance of many things to see in London. If I’m planning to visit London again I may explore other properties.

Good stay. Good location. Room is smaller than you can tell in pictures. Pie-shaped with little room to fully open suitcase unless in bathroom/closet area. Overall 5 stars.

Clean, modern property just off the beaten path but an easy walk to central London’s sights. Quiet neighborhood. Well designed room spaces. Only complaint are the hard mattresses.

Did not like living out of suitcase as there were no drawers Strange setup for the bathroom- shower opening up into hall, water pooling on the floor. Lack of waste paper baskets

Amazing location for walk ability to main attractions (Buckingham Palace-Westminster Abbey-BigBen-etc…..). Very quiet/safe area. Rooms are small (we stayed in a corner unit) but well laid out. View was AMAZING. Excellent customer service. Truly had a FANTASTIC stay at this hotel. Stayed here 3 nights before heading to Southampton to hop in a cruise. I would highly recommend this hotel.

The sound proofing is poor and people in the hall and other rooms can easily be heard. There are no drawers to store clothes, so be aware of that. The lights in the bathroom and bedroom are all on the same switch making it difficult to use the toilet at night without waking your partner. The toilet and shower areas are tiled in black and the hallways are black making me feel unsafe and claustrophobic.

Room was small Nowhere to put clothes Other wise good very convenient to all tourist spot

The hotel is in an excellent location. Minutes from Big Ben, The London Eye, Westminster Pier, Parliament, etc. Nice building, safe location, quiet area. The rooms are small and no drawers to put belongings. Two people with two big suitcases made for a very cramped room. Plus, there was no way to just turn on the overhead light in the bathroom. It would turn all the lights on in the room. One person couldn't get ready while the other slept. Or they had to get ready in the dark. But there is a Starbucks in the lobby, the water pressure and temperature was ideal, and the bed and pillows were comfortable. I would stay here again.

Great property and great service. clean, central and quiet

The staff went out of their way to help us with restaurant choices and things to do in London. We would like to give a special shout-out and thank you to Sam, Conor, Vijay, Alesia, and all at the font desk.

We had a great stay. The lobby concierge staff was extremely accommodating. One even walked us to a nearby restaurant to make sure we found it. Another (Daniel) went to one of our friends room when their phone didn’t work correctly to let them know our plans.

This was a great hotel and very convenient for business in Westminster. Sadly, the shower was broken which wasn’t ideal and the F&B Supervisor was very rude! She told me I didn’t have breakfast included and when I produced my confirmation email, she said I had to go to reception to verify it was a real confirmation! It was incredibly embarrassing in a line of people waiting to be seated. I did go to reception, verified it and had to queue another 10 minutes and no word of apology or even a smile. She seated me and that was it. Not the level of service I’d expect but otherwise it was a pleasant stay.

We had a great stay here. The room was clean and spacious. Staff was friendly and helpful. Was in close walking distance to Westminster Abby and Big Ben. Would definitely recommend.

Our stay at The Westminster was fabulous. The room was great and the staff vent above and beyond, especially VJ in the concierge team.

It takes an age to get a drink in the bar. Painful at times. I had to wait over 10 mins for a beer.

We had a great stay this was our 4th time staying here and we’ll be back in April again! It’s always a pleasure to be met by Vj the concierge who’s always around to help with luggage!

The desk and concierge staff at the Westminster Hotel were outstanding. We had some additional needs while we were there and they went above and beyond to be helpful and kind. Davide and Sam were exceptional. Thank you for an excellent stay!

Great stay. Excellent staff

We have stayed here before and this is an amazing property. Very well located. While the tube stations are 10-15 min walk, busses are plentiful and very convenient. Staff is very helpful and courteous. Rooms are well appointed and spacious.

Near Westminster attractions and walkable. Not very close to train stations. Nice quiet location

The property is in a great residential location yet accessible to public transportation and some London sightseeing.

Great location

The hotel is very convenient and walkable to Westminster Abby, BinBen, Trafalgar and Picadeli Plaza. Yo can take buses # 88 o 87 to go this places if you don’t want to walk. The busses stop is 4 mns from the hotel. You can see from the hotel River Thames. The lobby is big, quiet and clean. They have a cafe very convenient. ( Starbucks coffe) the hotel is in a place quiet but safe. We stayed there 5 days and we definitely recommend it! We asked for shower cap, shower robs and they kindly got to our room, thanks a lot staff!

Good location to major attractions.

Beautiful hotel, very nice and helpful staff. Walking distance for all tourist attractions.

Great Location

La localisation de l'hôtel est idéale près du Big Ben, du Palais de Buckingham et de l'abbaye de Westminster entre autre. Le personnel est vraiment gentil et à l'écoute. Les chambres sont petites mais conçues de façon à maximiser l'espace. J'y retournerais sans hésitation.

8min walk from the big ben. Great location

Central location, friendly staff, clean room. The in-room dining options are a bit sad, but overall recommend the hotel.

Breakfast was very elaborate and good

Clean But breakfast buffet service had teething issues; plates availability, coffee machine service, refilling of juices and brewed coffee

Very nice hotel. Room was well laid out with plenty of space. Small walk in closet!! Shower and toilet in separate rooms with sink and large counter space outside. UK bathroom cannot gave elec sockets. With the sink outside there was a socket for hair dryer, etc. Nice. Very comfortable bed! The only downside was breakfast. Large hotel, so breakfast room was always crowded. No fruit or veggies, omkette station, but on day 1 the line was long and at least a 30 min wait! Only one person making omelette when the breakfast room easily sat 50-60 people. Day 2 arrived early and only waited 20 min in the omelette line, but no coffee cups and had to wait 15 min after asking 2 people to please bring cups. Day 3, omelette line crazy long again. Otherwise, the hotel is in a biz/apt area with few restsurants or pubs nearby. Closest a10-15 min walk.

Had a great time staying with the Westminster. Room was cozy, the included breakfast had so many more options than I had expected, and the property was located right by load aof transit options to theaters and attractions

They have a restaurant but no room service, which I think is extremely strange. Even stranger, they would deliver to my room if I ordered on Just Eat, but not by calling the desk!

Lovely room with good shower, absolutely silent. Great breakfast. Friendly staff.

Great location, breakfast had a large spread of options.

Bar staff were not attentive and breakfast was shambolic. They had even run out of bread at one point, food was lukewarm and egg station was beyond slow. I only booked breakfast in morning as nothing around the hotel, I wouldn’t bother next time

The accomodations were lovely. The bed was very comfortable and the room was spa like. Nice to come back to after a long day of walking. The breakfasts were just ok. The coffee machines were constantly breaking so it became almost impossible to get a cup of decade coffee. The one time I had some potatoes which they had just put out they were cold. So not great food.