Name: DoubleTree by Hilton San Antonio Northwest
Address: 6809 N Loop 1604 W, La Cantera District, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$125–US$234 per night
Rating: 8.73

What guests think

At DoubleTree by Hilton San Antonio Northwest, guests frequently praise friendly, accommodating staff, clean and modern rooms, and a convenient location near UTSA, La Cantera, The Rim, and Six Flags, with many enjoying the on site bar and cookies.

Beds are often described as comfortable, and several guests found rooms spacious and quiet. However, recurring complaints include parking lot security issues despite gates, intermittent hot water or low water pressure, elevator problems, and occasional pool closures or cleanliness concerns. Food and breakfast are generally well liked, though some report slow or confusing breakfast service, and opinions on the lobby scent vary. Best suited to travelers seeking proximity to area attractions, provided parking security and occasional upkeep issues are acceptable.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the on-site bar and gated parking, but several report vehicle break-ins and say the gates are ineffective. Pool conditions vary (occasional closures or cleanliness issues), and elevator reliability is a recurring concern.

Related guest reviews

10

David

13 Jun 2023

·

Stayed 3 nights

Beautiful hotel! Room was modern & clean. Only 1 elevator was working!

6

LATOYA

26 Sept 2025

·

Stayed 1 night

If you have a nice car, dont stay here. For this to be in The Rim/ La Canterra area, i was highly disapponted. Gated parking shared in a dmall parking lot of like 4 restaraunts that were after spots for the late night eaters was a huge red flag. Didnt help the srupid gates didnt lock. Swimming pool was big enoigh for 5 people to comfortably be in. The inside of entire hotel was extremely noce, including room and bathroom. Its like the hotel got picked up in a tornado like the Wizard of Oz and dropped in an awful area. I wont return which is very unfortunate cause i love Doubletree properties!

10

Twyla

26 Jul 2023

·

Stayed 4 nights

Staff was very friendly. Space was neat and clean. Only negative was the elevator. It seems as if it needs to be serviced so each ride was noisy and shaking so you fear it will break Everytime.

10

Angel

30 Jul 2025

·

Stayed 7 nights

Had a great experience at this DoubleTree. Location is good and near Cantera, The Rim, Six Flags, etc. Staff was excellent, food was good and overall a nice hotel plus don't forget the cookies! I stayed for a week and don't have anything negative other than the pool could have been cleaner. Decent parking as well. Outside the hotel, lots of road/construction work but not too bad. Anyway, totally recommend it.

10

Betzabeth

29 Oct 2025

·

Stayed 2 nights

This place is very nice and it smells amazing. I loved that the staff were very friendly and helpful. When we arrived, we got a bag with cookies and water. We were able to enjoy some drinks at the bar and by the pool.

4

Kirsten

16 Oct 2024

·

Stayed 5 nights

Interior was nice. Staff was nice for the most part. However its right behind a bunch of fast food joints and trashy corner store with no actual safe parking. First night there my vehicle was broken into. $1000 worth of damage. Couldnt get the video because the manager was the only one who could access it and they were never there. Would never stay at this hotel, or area, again

6

Gilda

15 Jul 2023

·

Stayed 1 night

The pool was closed because the pump overheated. The ac was loud and the “queen” beds seem a lot smaller and not comfortable at all. The rooms are average. I would compare them to the cheaper hotels. Total meh. Not worth the price and status of double tree unfortunately.

10

Keena

21 Oct 2024

·

Stayed 1 night

Liked the gated parking and dining options inside and around the hotel.

10

Rosella

24 Jun 2025

·

Stayed 1 night

Friendly clean atmosphere! The gate is not useful because one side stays open so anyone can park there. It’s right next to an apartment complex so that was a little different but I enjoyed my stay and would stay again.

10

Jacquelyn

27 Jul 2025

·

Stayed 2 nights

We have stayed here before and was not disappointed the hotel is clean and the staff is friendly, and the rooms are nice. I will say even though it didn’t happen to us a few vehicles were broke into the first night of our stay. I feel like they could have better security for the gated parking lots but that is a risk you take parking over night at hotels.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are frequently described as very clean and pleasant-smelling, though a few guests reported housekeeping lapses and pests, plus divided opinions about a strong lobby scent.

Related guest reviews

4

Mona

15 Jan 2023

·

Staff was friendly, lobby looked great. Sadly the room we were given was not clean. While it appeared to be wiped down. The floors haven't been mopped,carpet not vacuumed, baseboards and cloth headboards not clean, bedding did not smell fresh and we shared the room with roaches. Not what I'm used to at a Hilton hotel.

8

Frances

24 Jun 2024

·

Stayed 1 night

There was a horrible odor in the lobby and bar/ restaurant area. It flowed into the elevators as well. It smelled like body odor and Axe body spray. This was not just one person the place just smelled that way? Maybe it’s the deodorizer they are using. It was at all hours too. Just smelled awful.

10

Laura

17 Feb 2024

·

Stayed 1 night

I enjoyed my stay. Room was clean and hotel was updated and clean.

10

Monica

12 Nov 2025

·

Stayed 1 night

Cleanliness! The food here is fabulous! The staff are all so nice! I will always stay here when I am in the area!

2

Veronica

15 Apr 2024

·

Stayed 3 nights

They recommended the hotel to me but I was very dissatisfied. For 3 days without cleaning the room, on the 2nd day it had a lot of garbage, I asked for it to be cleaned and they never did. The third night I spoke and the only thing they sent me were clean towels and sheets so I could clean the terrible room and very disappointed, the truth is that my husband and I will never return.

10

Rebecca

17 Feb 2025

·

Stayed 2 nights

Really loved this property. Smelled amazing everywhere and very clean

10

Oscar

26 Jul 2025

·

Stayed 1 night

It was clean, smelled good, and staff was incredible. Will definitely stay here again.

10

Jose

21 Apr 2024

·

Stayed 1 night

Everything was super clean totally coming back to this hotel again when I’m in town

8

Frances

24 Aug 2024

·

Stayed 2 nights

I think it’s the “scent” they use in the lobby is off putting smells like body order. Maybe use a different sent. I have stayed there multiple times and I always smell it in the lobby, doesn’t smell great.

8

Griselda

10 Sept 2023

·

Stayed 2 nights

There was ants in our room.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious with comfortable beds and good showers, and several note modern decor and quiet stays. Recurring issues include intermittent hot water or low pressure, occasional noise, and some complaints about bed comfort.

Related guest reviews

10

Francis

23 Jan 2025

·

Stayed 2 nights

Doubletree by Hilton in Northwest San Antonio is a very good close to destination hotel. Clean large rooms and large comfortable lobby areas with small bar and select menu restaurant with great service. Quality food. Great place to stay for business or pleasure near UTSA.

10

CB

10 Nov 2025

·

Stayed 1 night

Great room with an excellent shower.

8

John

13 Mar 2024

·

Stayed 3 nights

It was nice and clean inside. Outside was kind of a mess, but to be fair there is a good amount of construction going on. The parking is kind of a mess as well. Water pressure is no good.

8

Robin

12 Oct 2025

·

Stayed 1 night

Stayed here only overnight for a trip to Fiesta Texas ( which was very close). The beds and pillows were the most comfortable of any hotel I can remember staying in. Our room was clean and quiet. We didn’t partake in any food here so I cannot comment on that. We were warned that if we park outside of the black iron gates that we WILL be towed. We got in around midnight and there was one VERY small spot left to squeeze into. This could be very problematic. I’m not sure what I could have done if there were no spots left. They have Crabtree and Evelyn shower gel, shampoo and conditioner as well as lotion on the wall in dispensers. It was nice. The shower took a while to figure out how to make it hot but eventually I got it. There is a lot of construction near but I didn’t hear any of it. We just had to navigate around the construction near the hotel on the freeways a lot which made finding this hotel a bit difficult but eventually the WAZE app got us here. They allowed me to check in about an hour early. I had overdone it already on roller coasters and really needed to lay down. I very much appreciate that they allowed me to do that. Check out was way, I just handed the lady the key cards and was on my way. I’d definitely stay here again.

10

Annie

28 Jul 2024

·

Stayed 1 night

Our room was very spacious and clean!! And Our bartender (I really wished I remembered her name) she was truly amazing she’s loves her job and it showed!! Front desk was also very nice and helpful. Thank you Doubletree Northwest for making our anniversary night special and one to remember!!❤️

6

Eun

7 Jul 2025

·

Stayed 1 night

Noise from other room was unbearable

4

Emonte'

2 Feb 2024

·

Stayed 2 nights

The stay would have been great. Only thing that made it poor was the fact there was pretty much no hot water the entire stay weekend. So I had to take freezing cold showers Friday and Saturday. Sunday morning was the first and only hot shower I was able to take. And I was expecting a little more than a $30 credit for the inconvenience, if I’m being honest.

10

Diane

1 Sept 2025

·

Stayed 1 night

Comfortable beds

4

James

19 May 2024

·

Stayed 3 nights

No hot water or water pressure, it was horrible

6

Alexandria lee

4 Mar 2024

·

Stayed 2 nights

The bed was not very comfortable, otherwise the room was clean & fine.

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Service

Service is widely praised as friendly, welcoming, and accommodating, including helpful front desk and bar staff. However, some guests experienced rude interactions or slow and disorganized breakfast service.

Related guest reviews

10

Alfredo

22 Jun 2025

·

Stayed 1 night

Excellent stay. Staff was really helpful and accommodating.

10

rudy

19 Feb 2024

·

Stayed 1 night

Check in did not like the attitude of the check in person , not friendly

10

Angel

30 Jul 2025

·

Stayed 7 nights

Had a great experience at this DoubleTree. Location is good and near Cantera, The Rim, Six Flags, etc. Staff was excellent, food was good and overall a nice hotel plus don't forget the cookies! I stayed for a week and don't have anything negative other than the pool could have been cleaner. Decent parking as well. Outside the hotel, lots of road/construction work but not too bad. Anyway, totally recommend it.

10

Betzabeth

29 Oct 2025

·

Stayed 2 nights

This place is very nice and it smells amazing. I loved that the staff were very friendly and helpful. When we arrived, we got a bag with cookies and water. We were able to enjoy some drinks at the bar and by the pool.

10

daryle

25 May 2025

·

Stayed 1 night

Extremely kind and caring staff made my visit quite enjoyable!

6

Kristi

12 Oct 2025

·

Stayed 2 nights

Our room was spacious and lovely, but the service was not great. I normally don’t care about that on vacation, but the breakfast servers got everything wrong, and the front desk people randomly disappeared. I wanted to talk to them before checking out, but there was no one there for a while and a cleaning lady was yelling at me to not walk to the front of the desk where she had just cleaned, so I just left.

10

Tessa

23 Nov 2025

·

Stayed 2 nights

Amazing room! Excellent customer service!

6

Evette

2 Jan 2024

·

Stayed 1 night

Guy at front desk was beyond rude. Room was initially booked under my mother’s name and paid in full. When she found out she was unable to make the trip, she added my name to reservation weeks prior. The guy we spoke with assured us it was taken care of and that we wouldn’t face any problems. Turns out changes were not made and even after being understanding about the error, he kept being rude and taking all his time. Handed me the card key without letting me know what room to head to or without saying thank you or anything. Extremely rude.

10

Linda

30 Jun 2024

·

Stayed 1 night

From check in to check out, the staff was friendly and accommodating. The room was comfortable and clean. We loved our stay and will definitely be back!

8

MARCO

5 Feb 2024

·

Stayed 2 nights

It was quiet . But the room smelled like it wasn’t used in a long time.minimum soap …. Not even a glass to drink in a room Ashley at the concierge was lovely at the check in but the person when I left was rude and dismissive

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Location

Convenient for UTSA, La Cantera, The Rim, and Six Flags, with plenty of nearby dining and shopping. Road construction and busy streets can make navigation or walking less straightforward for some.

Related guest reviews

10

Maria

3 Mar 2025

·

Stayed 1 night

I loved how good it smell, a fresh and pleasant smell. It was very nice and clean. Close to a lot of restaurants and shops in a walkable area.

8

Robin

12 Oct 2025

·

Stayed 1 night

Stayed here only overnight for a trip to Fiesta Texas ( which was very close). The beds and pillows were the most comfortable of any hotel I can remember staying in. Our room was clean and quiet. We didn’t partake in any food here so I cannot comment on that. We were warned that if we park outside of the black iron gates that we WILL be towed. We got in around midnight and there was one VERY small spot left to squeeze into. This could be very problematic. I’m not sure what I could have done if there were no spots left. They have Crabtree and Evelyn shower gel, shampoo and conditioner as well as lotion on the wall in dispensers. It was nice. The shower took a while to figure out how to make it hot but eventually I got it. There is a lot of construction near but I didn’t hear any of it. We just had to navigate around the construction near the hotel on the freeways a lot which made finding this hotel a bit difficult but eventually the WAZE app got us here. They allowed me to check in about an hour early. I had overdone it already on roller coasters and really needed to lay down. I very much appreciate that they allowed me to do that. Check out was way, I just handed the lady the key cards and was on my way. I’d definitely stay here again.

10

Angel

30 Jul 2025

·

Stayed 7 nights

Had a great experience at this DoubleTree. Location is good and near Cantera, The Rim, Six Flags, etc. Staff was excellent, food was good and overall a nice hotel plus don't forget the cookies! I stayed for a week and don't have anything negative other than the pool could have been cleaner. Decent parking as well. Outside the hotel, lots of road/construction work but not too bad. Anyway, totally recommend it.

10

Martin

21 Feb 2025

·

Stayed 2 nights

I am very satisfied with my stay. I had a convention to go to at the Henry Gonzales Convention Center for the International Roofing Show. The hotel was 20 minutes from the airport and about 25 minutes from the convention center.

10

Yvonne

27 Jun 2024

·

Stayed 1 night

Convenient area. So close too many places

10

Joey

13 Jul 2024

·

Stayed 1 night

The property is nice, clean, and close to Fiesta Texas.

10

Jacqueline

28 Nov 2023

·

Stayed 2 nights

It was okay, I guess I thought it would be an easier walk to La Cantera but road was too busy. Other than that it was good for a quick get-a away and the price was very reasonable.

10

DIEGO

5 Aug 2024

·

Stayed 1 night

The hotel is very nice and very close to the shops at la Cantera. The room was clean and the staff was nice.

10

Lee

21 Jun 2024

·

Stayed 1 night

Close to UTSA

10

Mary

17 Dec 2024

·

Stayed 2 nights

Perfect spot for UTSA parents

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Dining

Most guests enjoyed the food, bar, and breakfast, and some received vouchers. A minority cite slow breakfast service, confusion about seating, or subpar meals; free breakfast is not guaranteed.

Related guest reviews

10

Claudia

27 Aug 2024

·

Stayed 1 night

Breakfast took a long time to be served.

10

Francis

23 Jan 2025

·

Stayed 2 nights

Doubletree by Hilton in Northwest San Antonio is a very good close to destination hotel. Clean large rooms and large comfortable lobby areas with small bar and select menu restaurant with great service. Quality food. Great place to stay for business or pleasure near UTSA.

10

Richard

14 Mar 2024

·

Stayed 5 nights

Unlike most suburban hotels I’ve been to, it had a bar and a restaurant.

10

Angel

30 Jul 2025

·

Stayed 7 nights

Had a great experience at this DoubleTree. Location is good and near Cantera, The Rim, Six Flags, etc. Staff was excellent, food was good and overall a nice hotel plus don't forget the cookies! I stayed for a week and don't have anything negative other than the pool could have been cleaner. Decent parking as well. Outside the hotel, lots of road/construction work but not too bad. Anyway, totally recommend it.

10

Vicki

5 Jul 2024

·

Stayed 1 night

I liked that.The pool area was very cold and very nice and cozy. One thing that the place needs to work on is when you're going in to sit for breakfast. There's nobody there to guide you to let you know what to do.. Overall, it was an amazing place to stay at.

8

melissa

6 Dec 2024

·

Stayed 2 nights

The phone didn’t work in my room, so no room service. The food was subpar. But the staff is great. It’s clean as well. Wish there was good creamer in the room for coffee. Overall I would stay there again.

10

Ira

31 Mar 2025

·

Stayed 1 night

No free breakfast

10

Monica

12 Nov 2025

·

Stayed 1 night

Cleanliness! The food here is fabulous! The staff are all so nice! I will always stay here when I am in the area!

10

Jailyne

6 Mar 2024

·

Stayed 3 nights

Free warm cookie any time, we also had a voucher for free breakfast every morning, it was so clean and spacious, hypoallergenic bedding, everything was great

10

Kelly

13 Jan 2025

·

Stayed 1 night

Enjoyed my stay staff was friendly place was very clean and quite nice bar area breakfast was good

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$120
February	US$134
March	US$147
April	US$143
May	US$130
June	US$123
July	US$128
August	US$130
September	US$137
October	US$145
November	US$127
December	US$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $234	16 $185	17 $169	18 $165	19 $198
20 $166	21 $163	22 $161	23 $155	24 $151	25 $135	26 $141
27 $134	28 $141	29 $138	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $138	3 $141
4 $126	5 $136	6 $140	7 $158	8 $157	9 $168	10 $186
11 $157	12 $127	13 $133	14 $139	15 $137	16	17 $203
18 $162	19 $134	20 $142	21 $139	22 $134	23 $183	24 $190
25 $125	26 $125	27 $125	28 $128	29 $126	30 $130	31 $130

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Room, 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Deluxe Room, 1 King Bed

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible (Hearing)

Suite, 1 King Bed

Deluxe Room, 1 King Bed with Sofa Bed

Room, 1 King Bed

Deluxe Room, 1 King Bed with Sofa Bed, Accessible (Mobility & Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton San Antonio Northwest

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Prices for upcoming dates