Name: Aloft by Marriott San Antonio Airport
Address: 838 North West Loop 410, Shearer Hills - Ridgeview, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$89–US$119 per night
Rating: 8.38

What guests think

At Aloft San Antonio Airport, travelers consistently praise the friendly, helpful staff and convenient location near the airport, mall, and dining, while feedback is mixed on property condition, with dated areas, maintenance issues, and intermittent hot‑water problems reported.

Rooms are generally comfortable, but guests report loud HVAC, thin walls and noise, and occasional in‑room failures like TV or phone issues. Cleanliness feedback varies from very clean spaces to dirty carpets, odors, and housekeeping that sometimes misses service. Facilities include a late‑night bar, pool and fire pit, pet‑friendly areas, and an airport shuttle, but parking is limited and the shuttle has schedule or communication issues. Expect friendly service and convenience, with trade‑offs in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities include a late-night bar, small outdoor pool with fire pit seating, an airport shuttle, and pet-friendly areas. Parking is limited and shared, the shuttle is not 24/7 and can be hard to reach, and the pool sometimes closes or looks unclean.

Related guest reviews

4

Jessup

21 Feb 2024

·

Stayed 1 night

Arrived at the airport and tried to call the hotel for a shuttle, the number did not work. Got to the hotel, via Uber, and checked in. Showed the receptionist the issue with trying to call and merely got a shrug. The room only had 1 light switch that controls the bathroom lights; this is fine if you’re staying alone. If your spouse gets up in the middle of the night to use the restroom, expect to see the lights turn on in the room. Also, the barn door used for the bathroom doesn’t remain shut (no privacy there). Already had a reservation for another night before our departing flight. Dropped off the rental car at the airport and called for a shuttle back to the hotel. The driver pulled in (on two tires), didn’t say a word the entire ride to the hotel (which isn’t a big deal) and drove like a bat out of hell. We thought we were going to hit 5 separate vehicles in a 4 mile drive. Would have gladly paid the $12 for an Uber, again. Overall not thrilled with staying here. San Antonio area was okay, but would recommend another hotel.

8

Mary

7 Feb 2025

·

Stayed 1 night

Everything was good except we booked the room became it was close to the airport and it had a 24 hour shuttle. Well, it wasn't 24 hour. It didn't start until 5:00 a.m. and we needed to be at the airport by 3:30. We had to order an Uber. We made it. However, not what we expected.

10

Winifred

6 Jan 2023

·

Stayed 1 night

24/7 shuttle to and from airport is excellent

8

Yolanda

19 Aug 2025

·

Stayed 4 nights

I have stayed at this hotel for many years. It’s basic and has everything I need. There is an outdoor area with a pool and fire pit. The majority of Guests I have seen are single professionals. There is also a nice bar area which has lots of cozy seating with small tables. The staff is mostly very friendly and helpful. I will stay here again.

8

Fred

28 Feb 2025

·

Stayed 2 nights

Nice place. Good restaurant off parking lot. Target shopping close by. Very limited parking for guests. Nice to have in house bar.

8

Julie

17 Jun 2023

·

Stayed 2 nights

This property is easy to get to from the airport and has a shuttle service. Although it is a nice hotel, it is starting to feel a little old. The water from the swimming pool did not look clean.

4

sammy

5 Jun 2023

·

Stayed 2 nights

Disappointed because swimming pool was closed and cable was not working...Need a discount

8

Carlos

1 Mar 2025

·

Stayed 2 nights

Not enough parking lot!

10

Carla

16 Jun 2025

·

Stayed 2 nights

This hotel was nice. We especially enjoyed that their bar was open until midnight. The only down side for us was that the pillows were too soft for our liking but overall we enjoyed our stay and will return to this hotel again.

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Cleanliness

Many guests found rooms clean, but there are recurring reports of stained or damp carpets, odors, and mildew or hair in bathrooms. Housekeeping sometimes misses or delays room cleaning during stays.

Related guest reviews

2

Brenna

23 Jul 2024

·

Stayed 1 night

The floors were filthy. The shower was dirty. There were dirty stains on furniture (cloth). Staff were notified and I was told they would come fix it and they never returned.

4

Yanet

14 Mar 2025

·

Stayed 9 nights

I recently stayed at this hotel for 9 nights, and unfortunately, my experience was not as expected due to the ongoing issue with housekeeping. Throughout my stay, I had to repeatedly ask for housekeeping services. Each time I made a request, I was told someone would come to clean my room, but they never followed through. This constant need to chase down housekeeping for basic services like fresh towels, bed sheets and cleaning was incredibly frustrating. I hope the management takes this feedback seriously and works to improve this aspect of their service.

6

Marcus

23 Jun 2025

·

Stayed 2 nights

Did not clean room after asking for housekeeping earlier that morning. Room didn't get cleaned until 10 pm

8

Carlos

20 Jun 2025

·

Stayed 2 nights

we stay for two days. they "forgot" to clean our room

10

Hasan

30 Oct 2025

·

Stayed 1 night

Clean convenient room

4

stephanie

20 Mar 2025

·

Stayed 2 nights

Cleaning service never showed up to our room . The shower leaks all over the restroom. It was full of mold

6

Loretta

28 Oct 2023

·

Stayed 3 nights

Convenient location. Hotel needs major cleaning upgrade. Carpet is filthy and stained. Rooms arent cleaned well.

4

Joshua

3 Dec 2025

·

Stayed 1 night

The hotel has been updated, but it was a low quality job. On top of that, everything was dirty, especially the carpet in the rooms. My feet were a little damp getting out of the shower, and when I got to the bed, I left a muddy footprint on the white comforter from walking across the dirty carpet. They say they have an airport shuttle, but when I landed at the airport, I called the hotel and was left on hold forever, so I just Ubered. While the hotel is close to the airport, it's not in a good area. I wouldn't stay here again.

8

Ndidi Patricia

28 Sept 2025

·

Stayed 1 night

Very nice, clean room. The room wasn’t ready at 3 they told us to come back an in hour no comp , free drink or snack but come back in an hour. The area and hotel is clean, up to date, and quiet.

8

Laura

30 Oct 2024

·

Stayed 2 nights

The carpet leading to the rooms is filthy and my room smelled like a dirty dog. Some deep cleaning needs to be done!

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Rooms

Rooms are generally comfortable, but several reviews note dated decor and maintenance issues like loud HVAC, shower-door leaks, and TV or phone problems. Noise from thin walls or nearby areas is a common complaint; some rooms feel small and Wi‑Fi can be weak.

Related guest reviews

6

Steven

10 Dec 2024

·

Stayed 1 night

The hotel needs a facelift. I’m ok if you don’t share this review but room 236 needs attention. The tv screen is going out, it’s way too small for the room and then shower looks gross because of the extremely poor tile job. Everything else was fine although the police were there when we arrived because of a vehicle broken into in the front hotel parking lot.

8

Irving

1 Nov 2025

·

Stayed 1 night

Great stay but I could hear everyone from my floor, walls seemed paper thin otherwise good stay

6

Alexandra

15 Jan 2024

·

Stayed 2 nights

I feel like the room was a little out dated. But over all was a decent stay.

8

Keith

21 Jul 2025

·

Stayed 2 nights

Just kinda outdated! High ceilings are nice but don’t make it modern!

8

Richard

6 Apr 2023

·

Stayed 2 nights

It was good, the room was pieced together with cheap repairs

2

John

31 Mar 2024

·

Stayed 2 nights

There was a terrible mechanical noise coming from inside the wall that would start up every three minutes and last for one minute, all night long. It wasn’t the AC, and my room wasn’t next to the elevator shafts. Whatever it was, it made it impossible to sleep.

6

ANGEL

21 Sept 2024

·

Stayed 1 night

Room located across from elevator machinery room and was noisy all evening.Sleeping quietly was not possible

6

Roslyn

24 May 2024

·

Stayed 1 night

Room in disrepair. Room phone missing all buttons. Bathroom door broken. Mildew in shower. Hot water only got barely warm. AC VERY loud. Great parking, nice check in guy, comfortable bed, good tv.

10

Sara

24 Apr 2025

·

Stayed 4 nights

Would definitely stay again. Would love stronger Wi-Fi

6

Theresa

6 May 2025

·

Stayed 2 nights

The air conditioner kept waking us up with all the LOUD noise it made when it turned on. It ruined our stay but we did not want to go thru the hassle of moving since the noise didn't start untill we were going to bed the first nite. As soon as we arrived we quickly unpacked and left to our favorite restaurant.

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Service

Service is widely praised as friendly, welcoming, and helpful, with staff resolving issues and accommodating early check-ins and shuttles. A minority mention slow or disorganized check-in and poor communication.

Related guest reviews

10

James

2 Sept 2025

·

Stayed 3 nights

Absolutely loved staying at the property and my biggest reason being that the staff is really friendly and welcoming.

2

Ryan

26 Oct 2025

·

Stayed 1 night

Got there and my room was not even ready for another hour..

10

LINDA

5 Apr 2024

·

Stayed 1 night

Really lovely hotel, loved the fire pit and the games offered. But the best reason to stay is the service, every employee went out of their way to make us feel welcome and important. Derrick, the manager, made great referrals for a restaurant and for local places to visit. And he made sure we had Shuttle Service not only from the airport but to/from local restaurants. Kathy prepared our breakfast sandwiches to order and helped us find real local Texas BBQ for lunch. One note that would be helpful, Shuttle Service is by request. Make sure you call Aloft for a ride when your plane lands. Go for the fire pit. Stay for the people!

4

Monica

19 May 2025

·

Stayed 4 nights

Communication was not good. Management was not helpful and blamed staff.

4

Patrick

26 Mar 2024

·

Stayed 1 night

Unfortunately my stay this time was not as pleasant as my previous stays at this Aloft. Upon arrival when I checked and got to my room the tv did not work nor did the phone. After going back downstairs to report the issue I was told someone would be up to fix it. I then had to leave for a job, when I returned a few hours later I was told that my tv was going to be reset (it hadn’t been done yet) and I should check it in 15/20 mins. Of course that didn’t work. I was moved to another room following another trip downstairs to the front desk. Once I arrived in the new room, everything was ok minus the phones still not working. Following another trip to the front desk because I couldn’t find an ice machine on my floor. I just decided to go to bed. Not the absolute worse trip ever but pretty annoying and inconvenient especially after you’ve been traveling/working all day. I have higher standards for an Aloft Hotel.

10

Amanda

21 May 2025

·

Stayed 2 nights

Daniel the concierge was so friendly & helpful. Upgraded us to a nice room & turned on the fire 🔥 pit for us so we could enjoy sitting outside with the help of the bartender & bought us some sodas when he saw us bring a pizza 🍕 back to our hotel room. He was so helpful & answering questions we had.He definitely deserves a raise for the great customer service alone.

2

alejandra kelly

16 Feb 2024

·

Stayed 1 night

Terrible service at the front desk. Juan, who did not provide his last name. Was rude he did not grant any solution to pay for the additional fee. Because my credit Card did not have name printed. I offered to pay the 50 USD in cash, and it was denied giving no solution. He then threathen to cancel reservation that was already paíd. He was very arrogant

10

Dennis

11 Dec 2025

·

Stayed 3 nights

Great and friendly staff.

10

Jennifer L

20 Mar 2025

·

Stayed 2 nights

The check-in staff were extremely friendly. Everything was nice.

4

Filiberto

23 Jun 2025

·

Stayed 2 nights

Room was not ready until 9 pm

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Location

Convenient to the airport and within walking distance of shopping, restaurants, and the mall. Some guests felt the area was sketchy and reported vehicle break-ins.

Related guest reviews

6

Steven

10 Dec 2024

·

Stayed 1 night

The hotel needs a facelift. I’m ok if you don’t share this review but room 236 needs attention. The tv screen is going out, it’s way too small for the room and then shower looks gross because of the extremely poor tile job. Everything else was fine although the police were there when we arrived because of a vehicle broken into in the front hotel parking lot.

8

Lilian

30 May 2025

·

Stayed 1 night

Needed a quick hotel stay while staying an extra day with my dog. Nice hotel rooms. Beautiful bar. Small pool, bonus on the small dog area. The overall area is a bit sketchy, I saw glass pieces from car windows in the grass patches in the parking lot directly behind the pool area.

8

Arthur

4 Apr 2025

·

Stayed 2 nights

Next to the mall

10

Christopher

28 Apr 2025

·

Stayed 1 night

Great place to stay, found within walking distance, just all around great location.

10

David

27 May 2025

·

Stayed 2 nights

Aloft San Antonio Airport provides a comfortable place to stay that is conveniently located within minutes of many of San Antonio's attractions.

10

Christopher

9 Jul 2025

·

Stayed 1 night

Wonderful place, can’t beat the location as far as dining goes.

10

Juli

5 Jun 2025

·

Stayed 2 nights

The property is clean, staff is extra nice, and its in a convenient location

10

Raquel

6 May 2024

·

Stayed 1 night

Great location, staff, shopping and dining options within minutes.

10

Juan

18 Jun 2025

·

Stayed 2 nights

Nice location

4

gilbert

10 Nov 2024

·

Stayed 2 nights

Checked in on a Friday evening and hotel had a strange odor. Tried bathing the kids but there wasn’t any hot water or water pressure. Wife has thick curly hair and she was not able to wash her hair easily. In the middle of the night, my truck was burglarized

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Dining

No free breakfast; on-site options are limited and coffee quality drew complaints. Many praise the bar and rely on nearby restaurants for meals.

Related guest reviews

10

Daniel

21 Oct 2024

·

Stayed 1 night

Amazing place, loved everything about it! The bowling place next door was a great addition we bowled till 1 a.m and walked 2 minutes to get back to the hotel! There is no free breakfast but the first watch right in front has some great breakfast options!

10

Mireille

26 Oct 2024

·

Stayed 2 nights

I want to especially thank Jaime who whipped up a special order of the breakfast sandwich. Gracias!

10

George

25 Jun 2025

·

Stayed 1 night

Bartender was a great vibe

8

Yolanda

19 Aug 2025

·

Stayed 4 nights

I have stayed at this hotel for many years. It’s basic and has everything I need. There is an outdoor area with a pool and fire pit. The majority of Guests I have seen are single professionals. There is also a nice bar area which has lots of cozy seating with small tables. The staff is mostly very friendly and helpful. I will stay here again.

8

Joey

1 Jan 2024

·

Stayed 1 night

It took a while to check in, but once we were checked in, everything was great. It was my birthday and the bar staff was excellent.!!!

6

Odalis

30 Mar 2025

·

Stayed 3 nights

Basic room and bathroom. Shuttle services were great. Front desk staff is subpar no breakfast and limited food choices

10

Nick

9 Aug 2025

·

Stayed 1 night

The staff is friendly, the check in was fast and no hassle, only thing is there really is no breakfast just made to order stuff. Rooms wer clean. Its a basic clean hotel, nothing over the top, has good location which was the main thing .

8

Emily

16 Jul 2024

·

Stayed 2 nights

Great location close to airport and hospital. I only rated it good because they can’t even provide decent coffee, it’s watered down garbage. Why can’t they get a basic service like coffee right ?! Unacceptable. But would stay again.

10

Carla

16 Jun 2025

·

Stayed 2 nights

This hotel was nice. We especially enjoyed that their bar was open until midnight. The only down side for us was that the pillows were too soft for our liking but overall we enjoyed our stay and will return to this hotel again.

8

Noé

26 Jul 2024

·

Stayed 1 night

I would like them to have more variety of food, the truth is that the hotel seems expensive to me and then they offer you little food and expensive, I have paid for cheaper hotels that offer food at breakfast and more variety.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$88
February	US$96
March	US$98
April	US$93
May	US$93
June	US$102
July	US$105
August	US$96
September	US$92
October	US$93
November	US$90
December	US$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $106	18 $110	19 $107
20 $89	21 $93	22 $98	23 $116	24 $93	25 $98	26 $101
27 $93	28 $93	29 $93	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $98	3 $103
4 $95	5 $95	6 $93	7 $97	8 $95	9 $119	10 $119
11 $94	12 $93	13 $94	14 $92	15 $95	16 $106	17 $119
18 $93	19 $96	20 $92	21 $94	22 $95	23 $106	24 $119
25 $96	26 $96	27 $92	28 $93	29 $95	30 $112	31 $103

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Hearing Accessible)

Aloft, Room, 2 Queen Beds

Room, 1 King Bed (Hearing Accessible)

Aloft, Room, 1 King Bed

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Aloft by Marriott San Antonio Airport

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Prices for upcoming dates