Castletown House Apartments
From
$196
/ night
Select dates to see prices and availability
From
$196
/ night
About this property
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Business amenities
Featured amenities include express check-out, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
Rooms
Make yourself at home in one of the 13 individually decorated guestrooms, featuring kitchens. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and washers/dryers, and housekeeping is provided weekly.
Location
A stay at Castletown House Apartments places you in the heart of London, within a 15-minute walk of Olympia Events and Kensington High Street. This aparthotel is 1.9 mi (3 km) from Royal Albert Hall and 2.1 mi (3.4 km) from Hyde Park.
What's nearby
Cromwell Road(0.4 miles)
Olympia Events(0.5 miles)
Kensington High Street(0.6 miles)
Eventim Apollo(0.9 miles)
Holland Park(1.1 miles)
River Thames(1.1 miles)
Stamford Bridge Stadium(1.1 miles)
Westfield London Shopping Centre(1.5 miles)
Natural History Museum(1.5 miles)
Imperial College London(1.6 miles)
Kensington Gardens(1.6 miles)
Victoria and Albert Museum(1.7 miles)
Kensington Palace(1.8 miles)
Royal Albert Hall(1.9 miles)
Hyde Park(2.1 miles)
Heathrow Airport (LHR)(13 miles)
London City Airport (LCY)(14 miles)
Gatwick Airport (LGW)(55.1 miles)
Luton Airport (LTN)(45.4 miles)
Stansted Airport (STN)(74.3 miles)
Free Wi-Fi
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Designated Smoking Areas (fines apply)
Laundry Facilities
Location
11 Castletown Road, West Kensington, North End, London, England, United Kingdom
Cromwell Road (0.4 miles)
Olympia Events (0.5 miles)
Kensington High Street (0.6 miles)
Eventim Apollo (0.9 miles)
Holland Park (1.1 miles)
River Thames (1.1 miles)
Room options
6
Apartment, Private Bathroom (Family Studio)
1 King Bed
and 1 Sofa Bed
Sleeps 4
344 ft²
HeatingWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Family Apartment, Private Bathroom (3 Bedroom Apartment)
3× King Beds
Sleeps 6
742 ft²
Separate Dining AreaHeatingWi-Fi (Free)Rollaway or Extra Beds (Free)
7
Apartment, Private Bathroom (Standard Studio)
1 King Bed
2 Twin Beds
Sleeps 2
182 ft²
Separate Dining AreaHeatingWi-Fi (Free)Kitchen
15
Apartment, Private Bathroom (2 Bed Perham)
1 King Bed
and 2 Twin Beds
Sleeps 4
624 ft²
Separate Dining AreaHeatingWi-Fi (Free)Kitchen
7
Apartment, Private Bathroom (Studio with Kitchenette)
1 King Bed
Sleeps 2
178 ft²
HeatingWi-Fi (Free)Kitchen
20
Apartment, Private Bathroom (One Bedroom Castletown )
1 Sofa Bed
Sleeps 2
391 ft²
HeatingWi-Fi (Free)Kitchen
Guest reviews of Castletown House Apartments
8.5
Very good
Based on 378 verified reviews
Who stays here?
Business
13%
Couple
35%
Family
37%
Group
9%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Castletown House Apartments, travellers consistently praise the convenient West Kensington location near multiple Tube stations and shops, and the hands-on, responsive host Mark, while noting practical in unit amenities that suit longer, self catering stays.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Castletown House Apartments, travellers consistently praise the convenient West Kensington location near multiple Tube stations and shops, and the hands-on, responsive host Mark, while noting practical in unit amenities that suit longer, self catering stays.
Many flats are clean and comfortable, but feedback on cleanliness is mixed, with recurring mentions of musty smells, bathroom mold, and areas feeling tired or in need of maintenance. Rooms are generally functional rather than modern, with some small or basement units; they can get warm in summer due to no air conditioning, and occasional noise is reported. A practical base for self-catering stays with attentive hosting.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Self-catering kitchens and in-unit laundry are widely appreciated, making longer stays easy. Lack of air conditioning is noted, and some maintenance issues with fixtures or appliances are reported.
Related guest reviews
10
YUNG-TSUNG
Jul 4, 2024
·
Stayed 6 nights
有飯店管理員，服務很好，隨時滿足需求，因為有洗衣機及烘衣機，不必擔心換洗的衣物；交通便利，生活機能方便，推薦給長時間住宿的旅客。
有飯店管理員，服務很好，隨時滿足需求，因為有洗衣機及烘衣機，不必擔心換洗的衣物；交通便利，生活機能方便，推薦給長時間住宿的旅客。
10
Charles
Dec 27, 2023
·
Stayed 12 nights
Great location...train station close by...quick access to groacery store and restaurant...very convenient set up with full kitchen...lots of space...wonderful option for families visiting the London area...property manager is very helpful. This is our new place to stay when we visit London. See you in the Spring!
Great location...train station close by...quick access to groacery store and restaurant...very convenient set up with full kitchen...lots of space...wonderful option for families visiting the London area...property manager is very helpful. This is our new place to stay when we visit London. See you in the Spring!
6
Katherine
Aug 25, 2023
·
Walkable to necessities. The host are very friendly and welcoming and helpful. To be honest, we hated the apartment - it smelled of cigarettes, the furniture was old and uncomfortable, we did go during a heat wave but it was very hot all the time even with windows open. The bed was very hard and lumpy. We did enjoy the TV options and there is an amazing Italian restaurant behind it. The apartment did have a stove, frig, washer/dryer, and microwave along with some dishes and pans. That was a nice touch. Overall - it was okay, didn’t love it or hate it - but we wouldn’t book again.
Walkable to necessities. The host are very friendly and welcoming and helpful. To be honest, we hated the apartment - it smelled of cigarettes, the furniture was old and uncomfortable, we did go during a heat wave but it was very hot all the time even with windows open. The bed was very hard and lumpy. We did enjoy the TV options and there is an amazing Italian restaurant behind it. The apartment did have a stove, frig, washer/dryer, and microwave along with some dishes and pans. That was a nice touch. Overall - it was okay, didn’t love it or hate it - but we wouldn’t book again.
8
Melinda
Jul 1, 2024
·
Stayed 6 nights
Mark was an excellent host and the apartment was a great value. Apartment is sized for two. We were a party of 3. We brought a small 14 year old who slept on roll out bed. When bed was open, the apartment was tight. Liked that apartment was equipped with adapters for US electronics and usB charging in bedroom. Getting to either district subway or Picadilly line was easy. Many groceries and restaurants in near by area. The apartment was a nice way to spend a week in London. Appreciated kitchen and laundry facilities.
Mark was an excellent host and the apartment was a great value. Apartment is sized for two. We were a party of 3. We brought a small 14 year old who slept on roll out bed. When bed was open, the apartment was tight. Liked that apartment was equipped with adapters for US electronics and usB charging in bedroom. Getting to either district subway or Picadilly line was easy. Many groceries and restaurants in near by area. The apartment was a nice way to spend a week in London. Appreciated kitchen and laundry facilities.
8
Denny
Aug 10, 2024
·
Stayed 4 nights
The kitchen and laundry are super convenient for someone thats doing long term vacation. The area seemed safe and pretty quiet. But 30 mins away from city center.
The kitchen and laundry are super convenient for someone thats doing long term vacation. The area seemed safe and pretty quiet. But 30 mins away from city center.
10
Jake
Dec 1, 2022
·
Stayed 9 nights
Mark made sure we had everything we needed, easy enough place to find, good access to the tube network. Any time we had a question it was easy to text Mark via WhatsApp to save on international costs. The WiFi worked always, the rooms well kept, the kitchen had everything we needed, and the beds slept well.
Mark made sure we had everything we needed, easy enough place to find, good access to the tube network. Any time we had a question it was easy to text Mark via WhatsApp to save on international costs. The WiFi worked always, the rooms well kept, the kitchen had everything we needed, and the beds slept well.
10
Rosemary
Jul 20, 2023
·
Stayed 6 nights
great place to stay for a five day trip, room included small kitchen and washing machine. Close to train station so made for easy getting around London. Mark the host was easy to speak with and was very responsive
great place to stay for a five day trip, room included small kitchen and washing machine. Close to train station so made for easy getting around London. Mark the host was easy to speak with and was very responsive
6
Victoria
Aug 12, 2024
·
Stayed 6 nights
Traveled during summer month and without air apartment got warm. I would stay again but not during the summer months. The manager was always there to offer assistance.
Traveled during summer month and without air apartment got warm. I would stay again but not during the summer months. The manager was always there to offer assistance.
10
Roy
May 19, 2024
·
Stayed 1 night
Roomy 1 bed apartment for 2 people. Has everything you need for self catering. Quiet residential area, 3 min walk to west kensington station. Great communication throughout from Mark. Thanks again for a great overnight stay.
Roomy 1 bed apartment for 2 people. Has everything you need for self catering. Quiet residential area, 3 min walk to west kensington station. Great communication throughout from Mark. Thanks again for a great overnight stay.
8
Noni
Apr 10, 2024
·
Stayed 4 nights
Great location and lovely for the budget having a kitchen.
Great location and lovely for the budget having a kitchen.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: several guests found apartments very clean, while others reported musty smells, bathroom mold, and areas that felt tired or not properly cleaned.
Related guest reviews
6
Danielle
Jul 18, 2023
·
The property was close to the tube which was nice. It wasn't very clean & there's no AC. The bathroom is tiny, has mold & several broken tiles. The owner was friendly & communicated through whats app but I rarely saw anyone on property to request extra towels ect. I was hoping for better.
The property was close to the tube which was nice. It wasn't very clean & there's no AC. The bathroom is tiny, has mold & several broken tiles. The owner was friendly & communicated through whats app but I rarely saw anyone on property to request extra towels ect. I was hoping for better.
4
Russell
Sep 5, 2024
·
Stayed 3 nights
We had to be moved to to mold in the apartment. We had the first night. The second apartment was on the second floor while they were working in the hallway and lower apartment. It was better, but not anywhere near what was expected. Still very musty smelling And I am assuming the mold was removed prior to our arrival.
We had to be moved to to mold in the apartment. We had the first night. The second apartment was on the second floor while they were working in the hallway and lower apartment. It was better, but not anywhere near what was expected. Still very musty smelling And I am assuming the mold was removed prior to our arrival.
6
Bjarte
Oct 17, 2023
·
Stayed 4 nights
Very gentle person running the place. Great location. 2 min walk to subway. The pictures don't lie but the cleaning is not as you want. Kitchen, living room and bedroom was fine but the bathroom is old and dirty. Quite awefull actually. But then again, its London.
Very gentle person running the place. Great location. 2 min walk to subway. The pictures don't lie but the cleaning is not as you want. Kitchen, living room and bedroom was fine but the bathroom is old and dirty. Quite awefull actually. But then again, its London.
10
Rita
Aug 25, 2025
·
Stayed 5 nights
Mark was very kind to meet us for check-in and even helped carry our cases upstairs. Flat is very well equipped, and everything works as it should. Very clean too. The location is excellent - a stone's throw from the West Kensington tube and about 5 minutes walk from Barons Court (on the Piccadilly line for direct access to Kings Cross and LHR). Lots of small supermarkets and places to eat / take away nearby. On a nice quiet street. Even if some of the fixtures could be updated, this flat has so many good points we didn't mind. Thank you.
Mark was very kind to meet us for check-in and even helped carry our cases upstairs. Flat is very well equipped, and everything works as it should. Very clean too. The location is excellent - a stone's throw from the West Kensington tube and about 5 minutes walk from Barons Court (on the Piccadilly line for direct access to Kings Cross and LHR). Lots of small supermarkets and places to eat / take away nearby. On a nice quiet street. Even if some of the fixtures could be updated, this flat has so many good points we didn't mind. Thank you.
4
Regina Aparecida dos
Dec 13, 2024
·
Stayed 5 nights
A acomodação é muito pequena, a limpeza péssima, a cozinha estava muito suja, nem consegui cozinhar nela. A pia do banheiro minúscula, sendo impossível o uso. Enfim foi tão ruim que tivemos que nos descolar pra um hotel. Não recomendo!
A acomodação é muito pequena, a limpeza péssima, a cozinha estava muito suja, nem consegui cozinhar nela. A pia do banheiro minúscula, sendo impossível o uso. Enfim foi tão ruim que tivemos que nos descolar pra um hotel. Não recomendo!
10
Susannah
Feb 11, 2023
·
Stayed 3 nights
We had an AMAZING stay at one of Mark’s apartments! The hosts were beyond kind, gracious, and even patient with us when we realized we had locked ourselves out at 11:30pm. They are excellent with communication. The apartment was beautifully clean (I used to clean hotel rooms at a 5 star inn and it was up to their standards) spacious and in a wonderful neighborhood. It reminded us a lot of Greenpoint, Brooklyn. There are two tube stations nearby and great food options as well. We are excited to stay here again in the future. If you are someone who wants a 5* hotel, spend £500 a night in Soho. If you want a lovely stay in a real neighborhood this place is for you! :)
We had an AMAZING stay at one of Mark’s apartments! The hosts were beyond kind, gracious, and even patient with us when we realized we had locked ourselves out at 11:30pm. They are excellent with communication. The apartment was beautifully clean (I used to clean hotel rooms at a 5 star inn and it was up to their standards) spacious and in a wonderful neighborhood. It reminded us a lot of Greenpoint, Brooklyn. There are two tube stations nearby and great food options as well. We are excited to stay here again in the future. If you are someone who wants a 5* hotel, spend £500 a night in Soho. If you want a lovely stay in a real neighborhood this place is for you! :)
4
Judith
May 12, 2024
·
Stayed 4 nights
The apartment was shabby and smelled like it had not been properly cleaned. The hot water was limited due to being operated via a contraption over the kitchen sink. There were no tow racks in the bathroom
The apartment was shabby and smelled like it had not been properly cleaned. The hot water was limited due to being operated via a contraption over the kitchen sink. There were no tow racks in the bathroom
10
Kathleen
Sep 28, 2023
·
Stayed 4 nights
Nice comfortable safe place. Close to tube Very clean very helpful
Nice comfortable safe place. Close to tube Very clean very helpful
10
Robin
May 10, 2024
·
Stayed 2 nights
Spacious and clean property with a great layout that allows for individual space and privacy as well as cooking and hanging out together. Comfy beds and spotlessly clean. Loved the very high ceilings and huge windows letting in natural light. This isn’t a super “ updated” or highly renovated flat, but is even more charming for it. Mark is a lovely guy, communicative and easy to reach. We would stay again in a heartbeat!
Spacious and clean property with a great layout that allows for individual space and privacy as well as cooking and hanging out together. Comfy beds and spotlessly clean. Loved the very high ceilings and huge windows letting in natural light. This isn’t a super “ updated” or highly renovated flat, but is even more charming for it. Mark is a lovely guy, communicative and easy to reach. We would stay again in a heartbeat!
10
Jennifer
Feb 27, 2024
·
Stayed 5 nights
The property was excellent. It was clean and tidy upon our arrival. It is located in a secure area, me and m family got access to everything close to it. I highly recommend this property when it comes to stay in a quiet place in London.
The property was excellent. It was clean and tidy upon our arrival. It is located in a secure area, me and m family got access to everything close to it. I highly recommend this property when it comes to stay in a quiet place in London.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are functional rather than modern; some are spacious, others small or in basement units. They can run warm in summer due to no air conditioning, and occasional noise or dated furnishings are mentioned.
Related guest reviews
10
Karen
Jun 10, 2024
·
Stayed 9 nights
We stayed here when we first arrived in London and came back and back whenever we could while in London. Great amenities, comfortable Beds, fantastic host Mark. Remember this is London and if you want brand new you will be paying for it. If you want something that is comfortable, affordable and has everything you need in a great location then this is the place. Have recommended on various travel sites as a great option. Thanks again Mark.
We stayed here when we first arrived in London and came back and back whenever we could while in London. Great amenities, comfortable Beds, fantastic host Mark. Remember this is London and if you want brand new you will be paying for it. If you want something that is comfortable, affordable and has everything you need in a great location then this is the place. Have recommended on various travel sites as a great option. Thanks again Mark.
6
Katherine
Aug 25, 2023
·
Walkable to necessities. The host are very friendly and welcoming and helpful. To be honest, we hated the apartment - it smelled of cigarettes, the furniture was old and uncomfortable, we did go during a heat wave but it was very hot all the time even with windows open. The bed was very hard and lumpy. We did enjoy the TV options and there is an amazing Italian restaurant behind it. The apartment did have a stove, frig, washer/dryer, and microwave along with some dishes and pans. That was a nice touch. Overall - it was okay, didn’t love it or hate it - but we wouldn’t book again.
Walkable to necessities. The host are very friendly and welcoming and helpful. To be honest, we hated the apartment - it smelled of cigarettes, the furniture was old and uncomfortable, we did go during a heat wave but it was very hot all the time even with windows open. The bed was very hard and lumpy. We did enjoy the TV options and there is an amazing Italian restaurant behind it. The apartment did have a stove, frig, washer/dryer, and microwave along with some dishes and pans. That was a nice touch. Overall - it was okay, didn’t love it or hate it - but we wouldn’t book again.
8
Melinda
Jul 1, 2024
·
Stayed 6 nights
Mark was an excellent host and the apartment was a great value. Apartment is sized for two. We were a party of 3. We brought a small 14 year old who slept on roll out bed. When bed was open, the apartment was tight. Liked that apartment was equipped with adapters for US electronics and usB charging in bedroom. Getting to either district subway or Picadilly line was easy. Many groceries and restaurants in near by area. The apartment was a nice way to spend a week in London. Appreciated kitchen and laundry facilities.
Mark was an excellent host and the apartment was a great value. Apartment is sized for two. We were a party of 3. We brought a small 14 year old who slept on roll out bed. When bed was open, the apartment was tight. Liked that apartment was equipped with adapters for US electronics and usB charging in bedroom. Getting to either district subway or Picadilly line was easy. Many groceries and restaurants in near by area. The apartment was a nice way to spend a week in London. Appreciated kitchen and laundry facilities.
6
Bachar
Jan 24, 2023
·
Stayed 3 nights
Location was ok, the communication very good, however the apartment location (basement) and with noice of people entering the building was not optimal, and minor issues with the facilities brought down the rating. Unless these are fixed, it does give a good stay.
Location was ok, the communication very good, however the apartment location (basement) and with noice of people entering the building was not optimal, and minor issues with the facilities brought down the rating. Unless these are fixed, it does give a good stay.
10
Jake
Dec 1, 2022
·
Stayed 9 nights
Mark made sure we had everything we needed, easy enough place to find, good access to the tube network. Any time we had a question it was easy to text Mark via WhatsApp to save on international costs. The WiFi worked always, the rooms well kept, the kitchen had everything we needed, and the beds slept well.
Mark made sure we had everything we needed, easy enough place to find, good access to the tube network. Any time we had a question it was easy to text Mark via WhatsApp to save on international costs. The WiFi worked always, the rooms well kept, the kitchen had everything we needed, and the beds slept well.
4
Josef
Jul 21, 2024
·
Stayed 6 nights
Jeg var ikke helt fornøyd, veggene er veldig lytt og det kommer bråk fra etasjen over. Luft og inneklima er heller ikke så god. Strøm plutselig går av og kjøleskapet lekker vann.
Jeg var ikke helt fornøyd, veggene er veldig lytt og det kommer bråk fra etasjen over. Luft og inneklima er heller ikke så god. Strøm plutselig går av og kjøleskapet lekker vann.
6
Victoria
Aug 12, 2024
·
Stayed 6 nights
Traveled during summer month and without air apartment got warm. I would stay again but not during the summer months. The manager was always there to offer assistance.
Traveled during summer month and without air apartment got warm. I would stay again but not during the summer months. The manager was always there to offer assistance.
6
Masato
May 24, 2024
·
Stayed 6 nights
ロンドンの物価高と円安が重なり、高い割に期待ハズレの部屋でした。 ハワイのコンドミを想定してましたが、地下の部屋で狭く、キッチンは使いずらく、バスルームはシャワーのみでした。 建物が古いほど価値があるそうですが、床剥がれていました。収納も少なかったです。ただ、南京虫がいない為、安心して眠れました。
ロンドンの物価高と円安が重なり、高い割に期待ハズレの部屋でした。 ハワイのコンドミを想定してましたが、地下の部屋で狭く、キッチンは使いずらく、バスルームはシャワーのみでした。 建物が古いほど価値があるそうですが、床剥がれていました。収納も少なかったです。ただ、南京虫がいない為、安心して眠れました。
10
Roy
May 19, 2024
·
Stayed 1 night
Roomy 1 bed apartment for 2 people. Has everything you need for self catering. Quiet residential area, 3 min walk to west kensington station. Great communication throughout from Mark. Thanks again for a great overnight stay.
Roomy 1 bed apartment for 2 people. Has everything you need for self catering. Quiet residential area, 3 min walk to west kensington station. Great communication throughout from Mark. Thanks again for a great overnight stay.
10
Robin
May 10, 2024
·
Stayed 2 nights
Spacious and clean property with a great layout that allows for individual space and privacy as well as cooking and hanging out together. Comfy beds and spotlessly clean. Loved the very high ceilings and huge windows letting in natural light. This isn’t a super “ updated” or highly renovated flat, but is even more charming for it. Mark is a lovely guy, communicative and easy to reach. We would stay again in a heartbeat!
Spacious and clean property with a great layout that allows for individual space and privacy as well as cooking and hanging out together. Comfy beds and spotlessly clean. Loved the very high ceilings and huge windows letting in natural light. This isn’t a super “ updated” or highly renovated flat, but is even more charming for it. Mark is a lovely guy, communicative and easy to reach. We would stay again in a heartbeat!
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AI-generated summary based on recent guest reviews
Service
Service is a standout: Mark and team are friendly, responsive, and hands on with check-in, luggage help, and quick problem solving.
Related guest reviews
10
Rita
Aug 25, 2025
·
Stayed 5 nights
Mark was very kind to meet us for check-in and even helped carry our cases upstairs. Flat is very well equipped, and everything works as it should. Very clean too. The location is excellent - a stone's throw from the West Kensington tube and about 5 minutes walk from Barons Court (on the Piccadilly line for direct access to Kings Cross and LHR). Lots of small supermarkets and places to eat / take away nearby. On a nice quiet street. Even if some of the fixtures could be updated, this flat has so many good points we didn't mind. Thank you.
Mark was very kind to meet us for check-in and even helped carry our cases upstairs. Flat is very well equipped, and everything works as it should. Very clean too. The location is excellent - a stone's throw from the West Kensington tube and about 5 minutes walk from Barons Court (on the Piccadilly line for direct access to Kings Cross and LHR). Lots of small supermarkets and places to eat / take away nearby. On a nice quiet street. Even if some of the fixtures could be updated, this flat has so many good points we didn't mind. Thank you.
10
LALIT
Sep 24, 2023
·
Stayed 4 nights
We stayed at the property for 4 days. The stay was wonderful. Mark is a great host and was always available from the day before check in till our check out. He checked on us daily by texting if everything was going well with our stay. He answered any questions and was always responsive via SMS.
We stayed at the property for 4 days. The stay was wonderful. Mark is a great host and was always available from the day before check in till our check out. He checked on us daily by texting if everything was going well with our stay. He answered any questions and was always responsive via SMS.
10
Julie
Apr 24, 2024
·
Stayed 4 nights
Great communication with the host. Close to an underground station. Cheap prices. Would definitely book it again and recommend it to others.
Great communication with the host. Close to an underground station. Cheap prices. Would definitely book it again and recommend it to others.
10
Joanikka
Jun 20, 2024
·
Stayed 5 nights
Check-in was super easy. Mark is very attentive and quick to respond. Location is very good, close to 2 tube stations.
Check-in was super easy. Mark is very attentive and quick to respond. Location is very good, close to 2 tube stations.
10
Elena
Aug 21, 2024
·
Stayed 4 nights
Clean and comfortable, great location with access to the tube and restaurants. Very customer oriented management. Thank you Mark!
Clean and comfortable, great location with access to the tube and restaurants. Very customer oriented management. Thank you Mark!
10
Sunil
Aug 13, 2024
·
Stayed 5 nights
Mark, manager/coordinator was very helpful and kind to us during our stay there. Also, on the day of our departure he looked after our bags outside the apartment until we picked them in the afternoon. Moreover, he helped us for booking a UBER and loading our bags into the car. I've experienced a true customer satisfaction at this place.
Mark, manager/coordinator was very helpful and kind to us during our stay there. Also, on the day of our departure he looked after our bags outside the apartment until we picked them in the afternoon. Moreover, he helped us for booking a UBER and loading our bags into the car. I've experienced a true customer satisfaction at this place.
10
Geralyn
Aug 29, 2024
·
Stayed 3 nights
We had a great stay at Castletown House Apartments. The owner is friendly and accommodating, he assisted us with our luggage, explained how to use the equipment and was available throughout our stay. It’s an excellent location too, close to the tube, shops, eating and drinking places and tourist attractions. We’d gladly stay again. Many thanks.
We had a great stay at Castletown House Apartments. The owner is friendly and accommodating, he assisted us with our luggage, explained how to use the equipment and was available throughout our stay. It’s an excellent location too, close to the tube, shops, eating and drinking places and tourist attractions. We’d gladly stay again. Many thanks.
8
robert
Oct 8, 2023
·
Stayed 6 nights
The manager was perfect. A hands on approach with a friendly attitude.
The manager was perfect. A hands on approach with a friendly attitude.
8
Karen
May 21, 2024
·
Stayed 4 nights
Mark is great at communication and super helpful. We had a few stays at some of His apartments and each time he did whatever he could to make our stay great. The units are not super modern but they have everything you need and the location is great. Thank you Mark for being so accommodating during our time in London !
Mark is great at communication and super helpful. We had a few stays at some of His apartments and each time he did whatever he could to make our stay great. The units are not super modern but they have everything you need and the location is great. Thank you Mark for being so accommodating during our time in London !
8
Anssi
Aug 28, 2024
·
Stayed 6 nights
The place gave a thorough immersion to living in London ‘burbs. Mark and his family were super accommodating and provided personalized service at the check in. There was a booking conflict which was resolved very quickly and favorably to us. Our vacation was exactly as we expected.
The place gave a thorough immersion to living in London ‘burbs. Mark and his family were super accommodating and provided personalized service at the check in. There was a booking conflict which was resolved very quickly and favorably to us. Our vacation was exactly as we expected.
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AI-generated summary based on recent guest reviews
Location
Excellent for transport, with West Kensington and Barons Court nearby plus shops and cafes close by; area generally feels safe and quiet. Handy base for getting around London.
Related guest reviews
8
Romania
Jul 10, 2024
·
Stayed 4 nights
Great location. Steps away from West Kensington underground and 7minute walk to Baron Court to catch the Piccadilly Line from LHR. Steps away from Restaurants and coffee shops. Would stay here again.
Great location. Steps away from West Kensington underground and 7minute walk to Baron Court to catch the Piccadilly Line from LHR. Steps away from Restaurants and coffee shops. Would stay here again.
10
Rita
Aug 25, 2025
·
Stayed 5 nights
Mark was very kind to meet us for check-in and even helped carry our cases upstairs. Flat is very well equipped, and everything works as it should. Very clean too. The location is excellent - a stone's throw from the West Kensington tube and about 5 minutes walk from Barons Court (on the Piccadilly line for direct access to Kings Cross and LHR). Lots of small supermarkets and places to eat / take away nearby. On a nice quiet street. Even if some of the fixtures could be updated, this flat has so many good points we didn't mind. Thank you.
Mark was very kind to meet us for check-in and even helped carry our cases upstairs. Flat is very well equipped, and everything works as it should. Very clean too. The location is excellent - a stone's throw from the West Kensington tube and about 5 minutes walk from Barons Court (on the Piccadilly line for direct access to Kings Cross and LHR). Lots of small supermarkets and places to eat / take away nearby. On a nice quiet street. Even if some of the fixtures could be updated, this flat has so many good points we didn't mind. Thank you.
10
Charles
Dec 27, 2023
·
Stayed 12 nights
Great location...train station close by...quick access to groacery store and restaurant...very convenient set up with full kitchen...lots of space...wonderful option for families visiting the London area...property manager is very helpful. This is our new place to stay when we visit London. See you in the Spring!
Great location...train station close by...quick access to groacery store and restaurant...very convenient set up with full kitchen...lots of space...wonderful option for families visiting the London area...property manager is very helpful. This is our new place to stay when we visit London. See you in the Spring!
10
ANTHONY
May 21, 2024
·
Stayed 7 nights
Great value for money, comfortable room with everything required for a terrific experience. Located close to great food options, Chinese restaurant really worth a visit. Public transport close by. Quiet at night.
Great value for money, comfortable room with everything required for a terrific experience. Located close to great food options, Chinese restaurant really worth a visit. Public transport close by. Quiet at night.
8
gary
Jan 4, 2024
·
Stayed 5 nights
Good location close to underground and shops and restaurants. Property had everything you need very quite.
Good location close to underground and shops and restaurants. Property had everything you need very quite.
10
Raymond
Aug 18, 2024
·
Stayed 10 nights
The apartment is very convenient in terms of travel since it is situated very close to the underground and bus stop. There were shops around the block to buy things such as water and food. Mark is also accomodating and allowed us to check in early. Overall a convenient location for our return trip to London.
The apartment is very convenient in terms of travel since it is situated very close to the underground and bus stop. There were shops around the block to buy things such as water and food. Mark is also accomodating and allowed us to check in early. Overall a convenient location for our return trip to London.
10
Edouard H
Feb 28, 2024
·
Stayed 4 nights
It was an excellent stay. Mark is an exceptional host. He was very attentive and gave us all necessary support throughout our stay. The location is very safe, quiet and just a few minutes from London's main attractions. There are several markets, pharmacies and restaurants in the area. Very close to underground. The kitchen in the room was very well equipped and very important for preparing our meals. Excellent choice!
It was an excellent stay. Mark is an exceptional host. He was very attentive and gave us all necessary support throughout our stay. The location is very safe, quiet and just a few minutes from London's main attractions. There are several markets, pharmacies and restaurants in the area. Very close to underground. The kitchen in the room was very well equipped and very important for preparing our meals. Excellent choice!
10
David
Dec 1, 2023
·
Stayed 8 nights
Castletown was a great option for having our own place to stay in London, while still having a host who was reachable and available. The neighborhood was pleasant to walk around and the distance from the Tube station was ideal.
Castletown was a great option for having our own place to stay in London, while still having a host who was reachable and available. The neighborhood was pleasant to walk around and the distance from the Tube station was ideal.
8
Caterina
Jun 16, 2024
·
Stayed 5 nights
Second time staying at the appartments, good valve for the size and location. Safe area close to the tube and shops.
Second time staying at the appartments, good valve for the size and location. Safe area close to the tube and shops.
10
Emily
May 27, 2024
·
Stayed 6 nights
This property was amazing to stay at! So close to the tube and easy transportation around the whole area. Kept us feeling safe and was so easy to get to where we needed to go without having to stay in a busy city area. Will be back to stay here again :)
This property was amazing to stay at! So close to the tube and easy transportation around the whole area. Kept us feeling safe and was so easy to get to where we needed to go without having to stay in a busy city area. Will be back to stay here again :)
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
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AI-generated summary based on recent guest reviews
10
Susannah
Feb 11, 2023
·
Stayed 3 nights
We had an AMAZING stay at one of Mark’s apartments! The hosts were beyond kind, gracious, and even patient with us when we realized we had locked ourselves out at 11:30pm. They are excellent with communication. The apartment was beautifully clean (I used to clean hotel rooms at a 5 star inn and it was up to their standards) spacious and in a wonderful neighborhood. It reminded us a lot of Greenpoint, Brooklyn. There are two tube stations nearby and great food options as well. We are excited to stay here again in the future. If you are someone who wants a 5* hotel, spend £500 a night in Soho. If you want a lovely stay in a real neighborhood this place is for you! :)
We had an AMAZING stay at one of Mark’s apartments! The hosts were beyond kind, gracious, and even patient with us when we realized we had locked ourselves out at 11:30pm. They are excellent with communication. The apartment was beautifully clean (I used to clean hotel rooms at a 5 star inn and it was up to their standards) spacious and in a wonderful neighborhood. It reminded us a lot of Greenpoint, Brooklyn. There are two tube stations nearby and great food options as well. We are excited to stay here again in the future. If you are someone who wants a 5* hotel, spend £500 a night in Soho. If you want a lovely stay in a real neighborhood this place is for you! :)
6
Bachar
Jan 24, 2023
·
Stayed 3 nights
Location was ok, the communication very good, however the apartment location (basement) and with noice of people entering the building was not optimal, and minor issues with the facilities brought down the rating. Unless these are fixed, it does give a good stay.
Location was ok, the communication very good, however the apartment location (basement) and with noice of people entering the building was not optimal, and minor issues with the facilities brought down the rating. Unless these are fixed, it does give a good stay.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 22:00
Before 10:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Castletown House Apartments
Is parking available at the property?
Self parking is available on-site for a fee of GBP 50.00 per day.
Are pets allowed at the property?
Pets are allowed, with a maximum pet deposit of GBP 250.00 per week and a pet fee of GBP 210.00 per accommodation, per week. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 15:00 to 22:00, and check-out is by 10:00. Early check-in and late check-out are available for a fee of GBP 75.00, subject to availability.
What accessibility features are available for guests with disabilities?
The property is not wheelchair accessible, and specific accessibility features are not detailed.
What is the location of the property in relation to key landmarks?
The property is centrally located in London, within a 5-minute drive of Kensington High Street and Kensington Gardens, 2.1 mi from Hyde Park, and 3.7 mi from Buckingham Palace.
What are the policies for guests staying with children?
Children aged 3 years and younger stay free when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs (infant beds) are available for GBP 10.00 per day. Advance request is recommended.
Have a question?
Instant AI responses are based on hotel information
There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- This property is professionally cleaned
- Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property is professionally cleaned.
- Self parking fee: GBP 50.00 per day
- Pet deposit: GBP 250.00 per week
- Pet fee: GBP 210.00 per accommodation, per week
- Service animals are exempt from fees
- Early check-in fee: GBP 75.00 (subject to availability)
- Late check-in fee: GBP 75.00 for check-in between 10:00 PM and 10:00 AM
- Late check-out fee: GBP 75.00 (subject to availability)
- Crib (infant bed) fee: GBP 10.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free Wi-Fi
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Designated Smoking Areas (fines apply)
Laundry Facilities
Services
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Laundry Facilities
Tours/Ticket Assistance
General
Designated Smoking Areas (fines apply)
Not Wheelchair Accessible
Parking
Parking (Self) (surcharge)
Internet
Free Wi-Fi