The Westgate

Unsatisfactory experience my partner and I had during our stay here from the 13 th to the 15 th July. We booked our stay through Expedia and expected a relaxing and enjoyable visit, but unfortunately, our experience was far from pleasant. Upon arrival after a 6.5-hour drive from Newcastle, we were greeted with a notice on the external board informing us that the hotel was closed to the public due to an event. This information was not communicated to us at the time of booking or prior to our arrival. When we inquired if this restriction applied to hotel guests, the receptionist confirmed that it did. This effectively confined us to our room for the evening, as we had our dog with us and could not spend the entire evening out at local restaurants or pubs. Additionally, the checkout process was highly unprofessional and inconvenient. On the morning of our departure, I asked if we could leave our bags in bar until we retrieved our car, as there was no parking available on the premises. The manager agreed and instructed us to drop our keys in the night door box and leave our items in the room, assuring us that he would let us back in to retrieve them. However, when we returned at 10:50 AM, just ten minutes before the checkout time, we found the pub doors locked. Repeated calls to the mobile number on the door and the pub's landline went unanswered, leaving us stranded in the rain. We were finally able to enter when another guest happened to open the night door.

Fab location … but need to get a car park space on street. If you don’t mind a walk to the car this is great !

VERY steep, narrow and twisting stairs to access the bedrooms. BE WARNED!!! Also bar refuses to take cash. Thats a big deal in my world. Very convenient location for a Winchester visit if these are not important issues.

We also did a pub quiz, which was so fun!

Business trip. Nice stay nice pub nice staff although and I booked this B&B on the reviews I read (only the top 4 when viewing) if I had seen more reviews on the fact that they didn't do breakfast unless you book directly with them I would of chosen somewhere else. Also noted when leaving/checking-out the property you do so via the night entrance which the stairs down are very steep and you must be very careful if you have heavy or a large case with you. All that being said I did enjoy my stay.

What a lovely gem! Surprisingly quiet once in the room, despite a busy bar. The room felt sumptuous, it was clean and comfortable with all the expected extras (hot drink making facilities, hairdryer etc) Being older guests we managed the stairs reasonably well but it may not suit those with limited mobility, this is due to the historic nature of the building. Breakfast was not offered at the time we stayed but we found plenty of options nearby. We dined in the pub/inn and found that a very good call, although it is a popular place so noise was a slight issue ( very difficult to hold a conversation) but we accepted that as part of the experience. All in all a positive experience and we would return

Lovely cosy room, loved the comfy bed, lovely shower.. The heater not working we did complain.. Would stay here again

Large room. Quiet despite being on first floor above the popular bar and on a busy junction. Easy to check in and out. Staff very helpful. Will definitely stay there next time visit Winchester.

Beautiful Georgian pub/hotel in the heart of Winchester. Pub is relaxing and friendly. Like the ability to order drinks/food from the table. Lovely bedroom and comfortable bed. Reduced road noise as double glazing helps with soundproofing. Highly recommend

Nice stay in a pub providing rooms above. Building is a bit dated so it was quite cold - the heating didn’t initially work but they sorted it after. Clean bathroom and bed. Very friendly staff who let us check in a bit earlier.

The hotel is clean and hygienic. The personnel is warm and friendly. Breakfast was very tasty.

For a Pub with rooms I was pleasantly surprised how nice the rooms were. The rooms are obviously newly refurbished but in really nice style. All staff friendly and the Breakfast was delicious, included in our room rate too. We stayed here because we had a family garden party, 5mins easy walk from Train Station and the town Cathedral super close. I gave a 4 star rating on property only because my brothers room had a bad drain smell, they were a little miffed.

We did eat or drink in the pub, but our rooms had plenty of space clean tidy & comfortable would highly recommend & stay again

Beautiful hotel, very friendly staff. The bar was warm and welcoming with a lovely cosy Christmas feel. Great central location. Clean and well kept room. Thank you Ben and the rest of your team. Marie & Dan

Lovely pub and hotel. Food was great, room was lovely although a little tired and dusty and lots of grime build up in the bathroom. Service was overall very good as well

The hotel is an old building but well maintained. Room is clean and bed was so comfy! Had a goodnight sleep ..

Nice stay in a pub providing rooms above. Building is a bit dated so it was quite cold - the heating didn’t initially work but they sorted it after. Clean bathroom and bed. Very friendly staff who let us check in a bit earlier.

Excellent location for exploring Winchester. Clean, well decorated and spacious room. Friendly check in. Room slightly noisy from overhead and music downstairs. Fine for us but wouldn’t suit a very light sleeper.

When i booked this pub for a stay, on the website it stated Breakfast included which I paid, On arrival I received a piece of paper with information on it and it said no breakfast. Breakfast was included in the price, waiting for a refund. The room was freezing, the heating was on full, me and my partner was freezing at night. The shower was dirty, the toilet was dirty. I would not recommend this place.

The hotel/pub was clean and the room was of a good size with a comfortable bed and decent en-suite.

Beautiful old property and great staff / service but one night is enough! Absolutely tiny rooms and bathrooms - nowhere to get ready / do makeup etc Perfect for one night city break though !

For a Pub with rooms I was pleasantly surprised how nice the rooms were. The rooms are obviously newly refurbished but in really nice style. All staff friendly and the Breakfast was delicious, included in our room rate too. We stayed here because we had a family garden party, 5mins easy walk from Train Station and the town Cathedral super close. I gave a 4 star rating on property only because my brothers room had a bad drain smell, they were a little miffed.

What a lovely gem! Surprisingly quiet once in the room, despite a busy bar. The room felt sumptuous, it was clean and comfortable with all the expected extras (hot drink making facilities, hairdryer etc) Being older guests we managed the stairs reasonably well but it may not suit those with limited mobility, this is due to the historic nature of the building. Breakfast was not offered at the time we stayed but we found plenty of options nearby. We dined in the pub/inn and found that a very good call, although it is a popular place so noise was a slight issue ( very difficult to hold a conversation) but we accepted that as part of the experience. All in all a positive experience and we would return

Lovely cosy room, loved the comfy bed, lovely shower.. The heater not working we did complain.. Would stay here again

Large room. Quiet despite being on first floor above the popular bar and on a busy junction. Easy to check in and out. Staff very helpful. Will definitely stay there next time visit Winchester.

Beautiful Georgian pub/hotel in the heart of Winchester. Pub is relaxing and friendly. Like the ability to order drinks/food from the table. Lovely bedroom and comfortable bed. Reduced road noise as double glazing helps with soundproofing. Highly recommend

Nice stay in a pub providing rooms above. Building is a bit dated so it was quite cold - the heating didn’t initially work but they sorted it after. Clean bathroom and bed. Very friendly staff who let us check in a bit earlier.

Excellent location for exploring Winchester. Clean, well decorated and spacious room. Friendly check in. Room slightly noisy from overhead and music downstairs. Fine for us but wouldn’t suit a very light sleeper.

We had a lovely stay at The Westgate, lovely big room, bed was super comfy and it’s in a great location for visiting Winchester and its shops, cathedral and lovely Christmas markets! Breakfast was excellent and staff were always helpful. Wonderful stay.

The hotel/pub was clean and the room was of a good size with a comfortable bed and decent en-suite.

The staff made our stay amazing and the location can't be beat!

Unsatisfactory experience my partner and I had during our stay here from the 13 th to the 15 th July. We booked our stay through Expedia and expected a relaxing and enjoyable visit, but unfortunately, our experience was far from pleasant. Upon arrival after a 6.5-hour drive from Newcastle, we were greeted with a notice on the external board informing us that the hotel was closed to the public due to an event. This information was not communicated to us at the time of booking or prior to our arrival. When we inquired if this restriction applied to hotel guests, the receptionist confirmed that it did. This effectively confined us to our room for the evening, as we had our dog with us and could not spend the entire evening out at local restaurants or pubs. Additionally, the checkout process was highly unprofessional and inconvenient. On the morning of our departure, I asked if we could leave our bags in bar until we retrieved our car, as there was no parking available on the premises. The manager agreed and instructed us to drop our keys in the night door box and leave our items in the room, assuring us that he would let us back in to retrieve them. However, when we returned at 10:50 AM, just ten minutes before the checkout time, we found the pub doors locked. Repeated calls to the mobile number on the door and the pub's landline went unanswered, leaving us stranded in the rain. We were finally able to enter when another guest happened to open the night door.

Beautiful hotel, very friendly staff. The bar was warm and welcoming with a lovely cosy Christmas feel. Great central location. Clean and well kept room. Thank you Ben and the rest of your team. Marie & Dan

Brilliant room fantastic value only thing was i booked it on hotels site and took the staff about 30 minutes to find booking

went to check in and receptionist said I should have paid hotel.com direct and that i couldn’t pay hotel directly. Spoke to Hotel.con who were really good and they confirmed the booking was pay on arrival. The hotel receptionist didn’t seem to understand the booking/payment process. Breakfast was absolutely rubbish, possiblly the worst breakfast I have encountered in 42 years of travelling and I would say I have stayed at over 1,500 hotels. The cold buffet were packets of cereals , wet/soggy pain au chocolate and pathetic croissant, had to ask for milk, jam , butter etc. Ordered the Eggs Royale and one cold poached egg arrived on salmon on a cold toasted soggy bread. The hollandaise sauce came separately and was cold. I did complain to the hotel - however their response was “ Wow, I am really surprised to receive his feedback - we generally get excellent feedback about our breakfasts but I can see we missed the mark this morning with that Eggs Royale! I am so sorry for the issues you encountered and I have a meeting set for this afternoon with the kitchen team to discuss your feedback. I apologise about the small offering; Unfortunately, due to an exceptionally busier than expected week, our breakfast selection was smaller than usual which generally includes sliced meats, cheeses and yoghurts; all of which are currently out of stock”

We arrived to a friendly greeting

The staff were incredibly friendly and helpful! The bed is so comfortable! A really fun experience.

Large room. Quiet despite being on first floor above the popular bar and on a busy junction. Easy to check in and out. Staff very helpful. Will definitely stay there next time visit Winchester.

Great place to stay for the night, great location and friendly staff. Would stay again.

Location was great, 5 min walk from the train station, and central for the city attractions. Ben and the team were really friendly and helpful. The food we had was good value and tasty. We stayed in a 'comfy double'which was spacious and comfortable. The bed was extremely comfortable. Checkout was at 11am which is helpful.

The staff made our stay amazing and the location can't be beat!

Fab location … but need to get a car park space on street. If you don’t mind a walk to the car this is great !

VERY steep, narrow and twisting stairs to access the bedrooms. BE WARNED!!! Also bar refuses to take cash. Thats a big deal in my world. Very convenient location for a Winchester visit if these are not important issues.

A very handy hotel with great location and surprisingly nice rooms

Centrally located at the top of the main shopping street and 5 mins from the station .excellent food and wide variety of eines and spirits

Perfect location

Excellent central location in Winchester, close to all of the city attractions. Room and bed were super comfortable and the staff are great. It was a perfect base to explore Winchester, and the pub is a great place for an evening drink.

Location was great, 5 min walk from the train station, and central for the city attractions. Ben and the team were really friendly and helpful. The food we had was good value and tasty. We stayed in a 'comfy double'which was spacious and comfortable. The bed was extremely comfortable. Checkout was at 11am which is helpful.

We had a lovely stay at The Westgate, lovely big room, bed was super comfy and it’s in a great location for visiting Winchester and its shops, cathedral and lovely Christmas markets! Breakfast was excellent and staff were always helpful. Wonderful stay.

Ideally placed for walking to all the amazing sights. Close to shops, restaurants and parking. Food in the hotel was amazing, and staff were helpful and professional.

VERY steep, narrow and twisting stairs to access the bedrooms. BE WARNED!!! Also bar refuses to take cash. Thats a big deal in my world. Very convenient location for a Winchester visit if these are not important issues.

Very convenient city-centre location. Bedrooms, pub & dining space all very tastefully decorated and in good condition, with friendly staff. A shame that breakfast isn't available every day.

The hotel is clean and hygienic. The personnel is warm and friendly. Breakfast was very tasty.

The room was great, perfect for what I needed, really comfortable bed. The toiletries smelt amazing (I will probably hunt them down to purchase). Location for Winchester is also ideal. The only downside was breakfast I'm sure it would have been delicious but as I was needing to get to the office for 9am I was tight for time even if breakfast had been available at the advertised time of 8am but as there was a note on the stairs in the morning to say it was delayed (these things happen) I missed it

Business trip. Nice stay nice pub nice staff although and I booked this B&B on the reviews I read (only the top 4 when viewing) if I had seen more reviews on the fact that they didn't do breakfast unless you book directly with them I would of chosen somewhere else. Also noted when leaving/checking-out the property you do so via the night entrance which the stairs down are very steep and you must be very careful if you have heavy or a large case with you. All that being said I did enjoy my stay.

went to check in and receptionist said I should have paid hotel.com direct and that i couldn’t pay hotel directly. Spoke to Hotel.con who were really good and they confirmed the booking was pay on arrival. The hotel receptionist didn’t seem to understand the booking/payment process. Breakfast was absolutely rubbish, possiblly the worst breakfast I have encountered in 42 years of travelling and I would say I have stayed at over 1,500 hotels. The cold buffet were packets of cereals , wet/soggy pain au chocolate and pathetic croissant, had to ask for milk, jam , butter etc. Ordered the Eggs Royale and one cold poached egg arrived on salmon on a cold toasted soggy bread. The hollandaise sauce came separately and was cold. I did complain to the hotel - however their response was “ Wow, I am really surprised to receive his feedback - we generally get excellent feedback about our breakfasts but I can see we missed the mark this morning with that Eggs Royale! I am so sorry for the issues you encountered and I have a meeting set for this afternoon with the kitchen team to discuss your feedback. I apologise about the small offering; Unfortunately, due to an exceptionally busier than expected week, our breakfast selection was smaller than usual which generally includes sliced meats, cheeses and yoghurts; all of which are currently out of stock”

What a lovely gem! Surprisingly quiet once in the room, despite a busy bar. The room felt sumptuous, it was clean and comfortable with all the expected extras (hot drink making facilities, hairdryer etc) Being older guests we managed the stairs reasonably well but it may not suit those with limited mobility, this is due to the historic nature of the building. Breakfast was not offered at the time we stayed but we found plenty of options nearby. We dined in the pub/inn and found that a very good call, although it is a popular place so noise was a slight issue ( very difficult to hold a conversation) but we accepted that as part of the experience. All in all a positive experience and we would return

Location was great, 5 min walk from the train station, and central for the city attractions. Ben and the team were really friendly and helpful. The food we had was good value and tasty. We stayed in a 'comfy double'which was spacious and comfortable. The bed was extremely comfortable. Checkout was at 11am which is helpful.

We had a lovely stay at The Westgate, lovely big room, bed was super comfy and it’s in a great location for visiting Winchester and its shops, cathedral and lovely Christmas markets! Breakfast was excellent and staff were always helpful. Wonderful stay.

Ideally placed for walking to all the amazing sights. Close to shops, restaurants and parking. Food in the hotel was amazing, and staff were helpful and professional.