Name: Candlewood Suites San Antonio Downtown by IHG
Address: 1024 South Laredo Street, Lone Star, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$79–US$221 per night
Rating: 8.8

What guests think

Across recent stays at Candlewood Suites San Antonio Downtown by IHG, guests often praise clean, comfortable rooms with full kitchens, while others report inconsistent housekeeping, occasional pests, and maintenance issues that sometimes affect Wi‑Fi, climate control, or overall comfort.

Facilities like a clean pool and free laundry are appreciated, although the hot tub has been out of order or restricted at times. Staff are frequently described as friendly and helpful, but some experienced rude or unavailable front-desk responses and slow problem handling. The location works well for reaching downtown and the River Walk, but some found dining scarce nearby and mentioned safety concerns after dark. Expect practical, apartment-style convenience with uneven execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciated the clean pool and free laundry. Some reported the hot tub being out of order or restricted, and the main coffee machine was down during one stay; an on-site shop was also mentioned.

Related guest reviews

6

nicole

26 Dec 2022

·

Stayed 19,351 nights

The heater in my room worked fine for a few hours or so but then set off my smoke alarm at 3:45am and smelled of burning plastic. When I told the staff at the front desk, they asked if I was cooking something and did not move my room. I got to stay chilly the rest of the night until someone in the morning gave me a new room. I was also told I couldn\'t use the hot tub outside because it was "too cold". I was surprised that I wasn\'t allowed to make my own decisions of when to use a working amenity I\'m paying for. The kitchenette was helpful and the location was close enough to downtown and the highway but I think the building needs some updates overall.

8

Teresa

5 Aug 2024

·

Stayed 2 nights

The Matress was really comfy and the pillows too, the pool was clean, the floor was a little dirty and they don’t make our beds or clean overall we don’t get clean towels either,,

6

Shawn

10 Apr 2024

·

Stayed 4 nights

Not terrible but our room stank and they said they would clean it and never did. Couldn’t place the smell and had to keep the window open the entire time. Hot tub out of order and pool dirty and cold. Area around the hotel has very little dining and no bars or entertainment. Homeless encampment across the road from the hotel. Not a safe area to walk after dark.

8

Gloria

9 May 2025

·

Stayed 7 nights

The pool was nice and clean. Free laundry facilities was a plus. Area was close to downtown.

8

John

21 Mar 2023

·

Stayed 6 nights

The property was sufficiently distant from downtown that traffic wasn't a big issue. There were limited dining options nearby, although the unit did include a mini-kitchen and there was an HEB a short drive away. Staff unfailingly friendly. Well-stocked shop. Good-sized unit.

4

Nicholas

13 Feb 2024

·

Stayed 2 nights

Really disappointed with the stay here. To start AC wasn’t working and told no more rooms move(then magically found one after she saw herself ac not working after some hours but told I can move but can’t watch tv and no curtains), then not enough toilet paper, no chair (when asked for a chair for the desk told by front manager she doesn’t know where those are),main coffee machine stopped working next day and not fixed for entire trip, bed unstable as one of the legs of the bed was damaged ( they took some cardboard coasters and put under it. Now, seeing additional charge after leaving to my card for additional night(card was charged at check in for entire stay), waiting to see what happens. Chris the general manager seems helpful but still waiting to see the outcome.

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Cleanliness

Feedback is split: many found rooms and common areas clean, while others reported dirty bathrooms or rooms and multiple mentions of roaches. Housekeeping during short stays appears limited, leading to no towel refresh or bed-making for some.

Related guest reviews

2

Joy

18 Jan 2023

·

Stayed 1 night

ROACHES!!!! I turned on the light upon entering my room and roaches scattered in the kitchen area. I immediately went back to the front desk and asked for another room on another floor. This was done, but not one word of apology was uttered for the filth or the inconvenience. Never ever again. DO NOT RECOMMEND.

10

Maricela

28 May 2024

·

Stayed 3 nights

Everything was excellent just one thing they dont clean your room in your whole stay

6

billy

16 Dec 2024

·

Stayed 1 night

Nice Place but was disappointed with the restroom it was dirty and seemed like it was not cleaned. Water was in the tub and the tub was stained with grease . The restroom floor was stained and dirty .

6

Richard

29 Dec 2024

·

Stayed 2 nights

The beds were nice the location was not hard to get to and there are things located close by. But we saw one too many roaches in both of the rooms we paid for. For a place that has kitchenette’s seeing cockroaches is a little concerning

2

carmen

10 Dec 2022

·

Stayed 1 night

the room was not cleaned There were no towels, dirty plates in the sink and dirty floor. Very disappointed

8

Loretta

1 May 2023

·

Stayed 2 nights

We stayed 2 nights, and we're used to having our room cleaned after the first night, we didnt get that here. No clean towels or bed made up. Other than that everything was good.

10

Alexandria

28 May 2023

·

Stayed 1 night

staff was super nice and the hotel was very clean!!

10

Lee Ann

18 Oct 2025

·

Stayed 1 night

Room was clean & comfortable.

10

Andre

6 Sept 2024

·

Stayed 1 night

I have stayed here every time I visit San Antonio and I have never had a complaints! The staff is friendly and the rooms are always clean!

2

Sterling

6 Mar 2024

·

Stayed 1 night

There was a tiny roach infestation. It was too late to move.

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Rooms

Many describe spacious, quiet rooms with full kitchens and very comfortable beds. A few experienced issues such as weak in-room Wi‑Fi on higher floors, heater or A/C problems, TV troubles, or worn fixtures.

Related guest reviews

6

nicole

26 Dec 2022

·

Stayed 19,351 nights

The heater in my room worked fine for a few hours or so but then set off my smoke alarm at 3:45am and smelled of burning plastic. When I told the staff at the front desk, they asked if I was cooking something and did not move my room. I got to stay chilly the rest of the night until someone in the morning gave me a new room. I was also told I couldn\'t use the hot tub outside because it was "too cold". I was surprised that I wasn\'t allowed to make my own decisions of when to use a working amenity I\'m paying for. The kitchenette was helpful and the location was close enough to downtown and the highway but I think the building needs some updates overall.

8

Dawn

13 Dec 2024

·

Stayed 3 nights

Customer Service was perfect. However, I never realized how much I depend on a tv for a news source until we didn’t have one on this trip. Ask for a room that does not have a Vizio tv.

10

Newley

26 Feb 2024

·

Stayed 3 nights

Liked the space in the room and the kitchen

10

Isabel

4 Nov 2024

·

Stayed 4 nights

It was a great stay! My husband and I loved it. The beds and pillows are really comfortable. Their comforters are really warm. We loved being able to make our own food and have our own tiny kitchen. There were no obnoxious neighbors. The cleaning lady knocked once to check if we needed anything. The staff was polite. Will definitely stay here again!

10

Claude

11 Apr 2024

·

Stayed 7 nights

Great bed, full kitchen, large room, 4 blocks from riverwalk then 30 minutes to Alamo and main riverwalk area. Quiet. Great wifi in hall and downstairs. Limited to no wifi in 4th floor room for entire week. If you need wifi, check actual service before room assignment. Every day front desk said no one else complained, but people we talked to had limited service also. In spite of this would stay again.

10

Jorge

10 Jan 2025

·

Stayed 1 night

Very comfortable beds

8

Chris

20 Jan 2023

·

Stayed 2 nights

The room was excellent, it was newly renovated, very comfortable with a kitchenette.

10

steve

24 Feb 2025

·

Stayed 2 nights

Very nice and comfortable room. Bed was great. Staff very friendly and helpful in suggesting restaurants.

4

Nicholas

13 Feb 2024

·

Stayed 2 nights

Really disappointed with the stay here. To start AC wasn’t working and told no more rooms move(then magically found one after she saw herself ac not working after some hours but told I can move but can’t watch tv and no curtains), then not enough toilet paper, no chair (when asked for a chair for the desk told by front manager she doesn’t know where those are),main coffee machine stopped working next day and not fixed for entire trip, bed unstable as one of the legs of the bed was damaged ( they took some cardboard coasters and put under it. Now, seeing additional charge after leaving to my card for additional night(card was charged at check in for entire stay), waiting to see what happens. Chris the general manager seems helpful but still waiting to see the outcome.

10

Alvaro

17 Dec 2023

·

Stayed 2 nights

AMAZING! Never been to a hotel with a FULL kitchen! Next time I’m bringing food to make!

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Service

Numerous reviews praise friendly, courteous staff and smooth check-in. However, others mention rude or unavailable front-desk service and slow or unsatisfactory handling of problems.

Related guest reviews

2

Joy

18 Jan 2023

·

Stayed 1 night

ROACHES!!!! I turned on the light upon entering my room and roaches scattered in the kitchen area. I immediately went back to the front desk and asked for another room on another floor. This was done, but not one word of apology was uttered for the filth or the inconvenience. Never ever again. DO NOT RECOMMEND.

10

Flor

19 Jun 2024

·

Stayed 7 nights

Amazing staff and clean property. An amazing with fur babies.

6

Francis

28 Mar 2025

·

Stayed 2 nights

When i booked the room i was listed as pet friendly. After I checked in and sign in and given the room key. I was told that after three strikes a ( complaints) gaist my pet we would have to leave ghe hotel and look for some where else to stay. The young lady was not friendly at all. I told her that if i would have known that , i wouldn't have booked there. We stayed to nights, every time we came in or left , she wouldn't even say have a good day, hello or look at us. Just very rude customer service.

10

Jennifer

17 Apr 2023

·

Stayed 1 night

Great experience! We stayed in a suite and the room was beautiful and comfortable! We took an Uber to downtown San Antonio and enjoyed a nice walk back. The front desk staff were great! We were traveling from west to east coast and this was the best place we stayed!

4

Michael N

1 Jun 2023

·

Stayed 5 nights

When we got there, there were people doing drive in the parking lot. We went into the lobby, and there wasn’t anyone there to check us in. We waited 15 minutes and someone finally showed up. The room was dirty and dusty.

10

steve

24 Feb 2025

·

Stayed 2 nights

Very nice and comfortable room. Bed was great. Staff very friendly and helpful in suggesting restaurants.

4

Nicholas

13 Feb 2024

·

Stayed 2 nights

Really disappointed with the stay here. To start AC wasn’t working and told no more rooms move(then magically found one after she saw herself ac not working after some hours but told I can move but can’t watch tv and no curtains), then not enough toilet paper, no chair (when asked for a chair for the desk told by front manager she doesn’t know where those are),main coffee machine stopped working next day and not fixed for entire trip, bed unstable as one of the legs of the bed was damaged ( they took some cardboard coasters and put under it. Now, seeing additional charge after leaving to my card for additional night(card was charged at check in for entire stay), waiting to see what happens. Chris the general manager seems helpful but still waiting to see the outcome.

2

CATHRINE

24 Nov 2023

·

This is not a Candlewood suites but an extended stay. You dont get housekeeping AT ALL unless you stay 7 days. No staff on site at all hardly and they do not care about the guests at all.

10

Mohammad

3 Dec 2024

·

Stayed 1 night

Courteous staff willing to go extra mile to assist customers specially the receptionist who checked us in. Clean room, convenient location.

10

Andre

6 Sept 2024

·

Stayed 1 night

I have stayed here every time I visit San Antonio and I have never had a complaints! The staff is friendly and the rooms are always clean!

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Location

Several guests liked the convenient access to downtown and the River Walk. Others noted limited nearby dining and occasional safety concerns, and a few found driving to attractions awkward.

Related guest reviews

10

Julia

22 Dec 2022

·

Stayed 1 night

Great service. Comfy. Convenient.

10

Jamal

19 Aug 2025

·

Stayed 4 nights

Great area great price

6

Shawn

10 Apr 2024

·

Stayed 4 nights

Not terrible but our room stank and they said they would clean it and never did. Couldn’t place the smell and had to keep the window open the entire time. Hot tub out of order and pool dirty and cold. Area around the hotel has very little dining and no bars or entertainment. Homeless encampment across the road from the hotel. Not a safe area to walk after dark.

10

Dalia

24 May 2025

·

Stayed 1 night

Hard to get into and out to attractions

10

Claude

11 Apr 2024

·

Stayed 7 nights

Great bed, full kitchen, large room, 4 blocks from riverwalk then 30 minutes to Alamo and main riverwalk area. Quiet. Great wifi in hall and downstairs. Limited to no wifi in 4th floor room for entire week. If you need wifi, check actual service before room assignment. Every day front desk said no one else complained, but people we talked to had limited service also. In spite of this would stay again.

8

Gloria

9 May 2025

·

Stayed 7 nights

The pool was nice and clean. Free laundry facilities was a plus. Area was close to downtown.

8

John

21 Mar 2023

·

Stayed 6 nights

The property was sufficiently distant from downtown that traffic wasn't a big issue. There were limited dining options nearby, although the unit did include a mini-kitchen and there was an HEB a short drive away. Staff unfailingly friendly. Well-stocked shop. Good-sized unit.

10

Carol

27 Apr 2024

·

Stayed 1 night

I was worried about staying here since there really isn't anything close by. Check-in was fine. The hallway on the 2nd floor smelled funny, but our room was clean with no odor. A/C worked fine. No complaints at all.

10

Jennifer

17 Apr 2023

·

Stayed 1 night

Great experience! We stayed in a suite and the room was beautiful and comfortable! We took an Uber to downtown San Antonio and enjoyed a nice walk back. The front desk staff were great! We were traveling from west to east coast and this was the best place we stayed!

8

Edelmira

14 Mar 2024

·

Stayed 1 night

It’s at a perfect location. We absolutely love staying here and will definitely be back again.

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Dining

On-site breakfast was not provided and caused confusion for at least one guest. Several reviews mention limited dining options within walking distance, though staff sometimes offered restaurant suggestions and an on-site shop helped with basics.

Related guest reviews

6

Shawn

10 Apr 2024

·

Stayed 4 nights

Not terrible but our room stank and they said they would clean it and never did. Couldn’t place the smell and had to keep the window open the entire time. Hot tub out of order and pool dirty and cold. Area around the hotel has very little dining and no bars or entertainment. Homeless encampment across the road from the hotel. Not a safe area to walk after dark.

8

John

21 Mar 2023

·

Stayed 6 nights

The property was sufficiently distant from downtown that traffic wasn't a big issue. There were limited dining options nearby, although the unit did include a mini-kitchen and there was an HEB a short drive away. Staff unfailingly friendly. Well-stocked shop. Good-sized unit.

10

Carol

27 Apr 2024

·

Stayed 1 night

I was worried about staying here since there really isn't anything close by. Check-in was fine. The hallway on the 2nd floor smelled funny, but our room was clean with no odor. A/C worked fine. No complaints at all.

10

steve

24 Feb 2025

·

Stayed 2 nights

Very nice and comfortable room. Bed was great. Staff very friendly and helpful in suggesting restaurants.

2

Michael

28 May 2023

·

Stayed 1 night

They have it listed on hotels.com that there’s breakfast which is one of the main reasons I picked this place since there’s not restaurants in area. Really pissed me off. If breakfast is not included they really need to adjust the price could’ve save $100 staying next door that’s why I’m rating it so low. Oh and it’s $81 for your dogs

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Month	Average price
January	US$80
February	US$103
March	US$129
April	US$118
May	US$109
June	US$105
July	US$123
August	US$118
September	US$117
October	US$126
November	US$105
December	US$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $158	17 $94	18 $126	19 $125
20 $85	21 $85	22 $88	23 $221	24 $97	25 $153	26 $150
27 $85	28 $93	29 $128	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $79	2 $134	3 $141
4 $87	5 $105	6 $84	7 $84	8 $91	9 $141	10 $145
11 $84	12 $84	13 $87	14 $84	15 $87	16 $137	17 $167
18 $87	19 $88	20 $102	21 $97	22	23 $205	24 $178
25 $105	26 $107	27 $111	28 $111	29 $96	30 $153	31 $162

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Suite, 1 Bedroom, Accessible (Communications, Accessible Tub)

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

Studio Suite, 1 Queen Bed

Studio Suite

Studio Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds, Accessible (Communications, Mobility, Access Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites San Antonio Downtown by IHG

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Prices for upcoming dates