What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee of approximately USD 10 for adults and USD 8 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 4:00 PM until 10:00 PM, and check-out is at 12:00 PM. Early check-in is available for a fee of USD 20, subject to availability, and late check-out is also available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of USD 85 per vehicle (one-way, maximum occupancy 2) and USD 25 per child (one-way, ages 1 to 7). Guests must contact the property with arrival details before travel to arrange the transfer.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Playa del Carmen, steps from Quinta Avenida and within a 10-minute walk of Playa del Carmen Main Beach. It is approximately 0.8 miles from Mamitas Beach and 0.9 miles from Playa del Carmen Maritime Terminal.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 8:00 AM to 9:00 PM.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not provided.

Hacienda Real del Caribe Hotel in Playa del Carmen

Average nightly price at Hacienda Real del Caribe Hotel by month, last 12 months (USD)
Month	Average price
January	US$70
February	US$51
March	US$47
April	US$39
May	US$38
June	US$39
July	US$59
August	US$45
September	US$44
October	US$38
November	US$42
December	US$59

What guests think

Hacienda Real del Caribe Hotel draws praise for its central, walkable location near Fifth Avenue, the beach, and transport, plus generally spacious rooms and a charming courtyard pool for travelers seeking value and easy access to Playa del Carmen.

A recurring downside is loud nightlife nearby, with many reports of music until late and limited soundproofing. Service is often friendly and helpful, though some guests cite slow or curt front-desk interactions and occasional booking or check-in issues. Other notes include intermittent air-conditioning and Wi-Fi, dated fixtures, and an elevator that is sometimes out of order; the pool area and parking can feel limited. Overall, expect a convenient, good-value base best suited to travelers who don't mind nighttime noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Courtyard pool is refreshing and generally clean, but space, chairs, and pool towels are limited, and the deck can be slippery. Parking is small and first-come, and the elevator is repeatedly reported out of service.

Related guest reviews

6

Franco

11 May 2023

·

Stayed 4 nights

No funcionaba el ascensor, pasamos 4 dias y no lo arreglaron. El wifi en las habitaciones de muy mala validad. La gente en recepción atiende de mala gana. He estado en el hotel años atras y tampoco andaba el ascensor… Una lastima por la excelente ubicación que se esté viniendo abajo.

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $79
11 $46	12 $46	13 $45	14 $45	15 $45	16 $45	17 $127
18 $45	19 $45	20 $45	21 $45	22 $45	23 $45	24 $45
25 $46	26 $45	27 $45	28 $45	29 $45	30 $45	31 $45

Su	Mo	Tu	We	Th	Fr	Sa
1 $58	2 $101	3 $101	4	5 $58	6 $58	7 $58
8 $58	9 $41	10 $93	11 $103	12 $86	13 $58	14
15 $188	16 $188	17	18 $400	19 $71	20 $66	21 $58
22 $41	23 $41	24	25 $58	26 $58	27 $58	28 $58
29 $41	30 $58

Prices for Hacienda Real del Caribe Hotel

Monthly average prices

About this property

Location

Room options

Junior Suite

Standard Double Queen

Standard Superior Queen

Guest reviews of Hacienda Real del Caribe Hotel

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What guests think

Property policies

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