Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee of approximately USD 7 for adults and USD 4 for children.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 10 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 2:30 PM, and check-out is at 11:30 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of USD 25 per person (one-way). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms, ensuring a comfortable stay for guests with disabilities.

What is the location of the property in relation to key landmarks?

The hotel is located in Westlands, Nairobi, within a 15-minute walk of Nairobi National Museum and Sarit Centre. It is approximately 1.9 miles from The Aga Khan University Hospital and 3.7 miles from Yaya Centre.

What are the policies for guests staying with children?

One child 10 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 30 per day. Advance request or confirmation may be required.

The Crossroads Hotel, Westlands

What guests think

At The Crossroads Hotel, Westlands, travelers consistently praise friendly, responsive staff and comfortable rooms in a convenient Westlands location near shops and restaurants, though several note nightlife noise on some nights and mixed impressions of breakfast quality.

Many reviews highlight efficient check-in, thoughtful touches like a welcome drink, and help with transport or luggage. Rooms are often spacious and well equipped, but several warn of significant noise on club-facing sides or weekend nights. Cleanliness is generally strong, with isolated complaints about pests or odors and occasional weak internet. Overall, expect good value in a lively area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Only a few mentions: an on-site bar and restaurant are noted, along with security-coded access, luggage storage, and room service; maintenance is reported as good.

Related guest reviews

10

Michele

Dec 9, 2022

·

Though the hotel is in the middle of Westlands its nice and quiet yet near clubs and malls. The staff are very friendly, the rooms/bed comfortable. The wifi was good for work and the bar perfect for catching up on the World cup. Very good for a 3*!

8

Pamela

Oct 29, 2025

·

Stayed 3 nights

Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.

10

Patric

Feb 11, 2023

·

Stayed 4 nights

The staff were courteous and feels like home away from home. The facility maintenance is top notch.

10

Sybil M

Jun 26, 2025

·

Stayed 1 night

Absolutely lovely, my family and I will definitely stay here again during our next visit. From the breakfast buffet to, the the restaurant and the staff absolutely lovely. My family and I highly recommend 💯❣️

10

gilles

Nov 11, 2025

·

Stayed 5 nights

The property is conveniently located, close to stores and restaurants. ATM is close by. The check in was quick and friendly. The safety is good as there are codes to access the rooms area. The inside they are spacious with all the amenities you would expect as a world traveler. There is possible any of room service to which is very nice. The food is good and local, which is great. The staff is very friendly and very accommodating.

10

Stanley

Oct 29, 2025

·

Stayed 2 nights

The staff were friendly and courteous. They offer a welcome drink of passion fruit drink. It's very refreshing especially after a long flight. Unlike other countries, Kenyans aren't pushy for tips, but tipping the staff makes them happy and appreciated. The rooms were clean. There are no fly screens in the windows, but we didn't feel that there were mosquitoes. The breakfast was excellent. If you arrive late, you will get the impression that the food is gone, but that's because instead of leaving the food in the container for a long time, they would rather make you a fresh batch. The have a complimentary service to look after you suitcases if you are going off for a safari or visiting another town for a few days. All in all, I was very pleased with my stay at Crossroads Hotel

10

Sowazttoe

Aug 21, 2024

·

Stayed 6 nights

The staff was amazing for the security guards to front desk. It was five star service.

8

Ester

Oct 10, 2023

·

Stayed 1 night

Hotel correcto. Muy bien situado. Hotel funcional , limpio y personal muy atento y servicial. Terraza agradable

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8

Anne Christine

Feb 25, 2025

·

Stayed 2 nights

Well-located in Westlands, close to an several banks/ATMs, the best Indian restaurant in Nairobi (Haandi) and a close uber-drive to the CBD. We also loved looking around the Sarit center, which was close by and had excellent food and drinks on their rooftop. The hotel was clean and had a good bar where we could enjoy a beer or a coffee in the morning while looking out over Westlands and beyond. The one minus was a bit of a musty odor, which luckily was very slight. Martin at the entrance of the building was very helpful with getting us an uber and came to work early the next day to help us get an Uber to the airport. I would highly recommend this hotel.

8

Angilo

Sep 20, 2024

·

Stayed 1 night

The stay was excellent. The rooms are spacious and clean. There's about a 8 inch step to get in and out of the shower that can be tricky but other than that the room was excellent. The restaurant was exquisite. Their free breakfast is really good and the service was very friendly and attentive. On the weekends including Thursdays part of the hotel is victim to the loud noise of a club. The management tries to not book you on that side if they can. If you're unfortunate enough that those are the only rooms left, you will not be happy.

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AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping is praised and rooms are generally clean. A few reviews report issues such as roaches or unpleasant odors.

Related guest reviews

10

David

Jan 19, 2026

·

Stayed 4 nights

Breakfast was good and rooms were clean.

8

Erik

Nov 10, 2025

·

Stayed 2 nights

Clean, very nice staff and high standard room

10

ABDUL

Jan 5, 2026

·

Stayed 1 night

Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.

8

Abraham

Dec 15, 2025

·

Stayed 1 night

Clean room, amazing staff

8

Patrick

Feb 18, 2026

·

Stayed 1 night

Room was clean. AC was good

8

Karlie

Jan 15, 2025

·

Stayed 1 night

Quick stop, clean.

4

Nathan

Nov 17, 2025

·

Stayed 1 night

Poor cleanliness. Poor lighting outside. Elevators smell. Less agents to attend to customers. Had to change rooms because of loud music throughout the night coming from nearby establishment , maybe a club.

10

Jane

Feb 11, 2023

·

Stayed 4 nights

I loved the hotel and would want to stay again when I visit again however there were tiny roaches I killed more than 5 of them. It needs to be fumigated. Other than that I loved it. Thanks

10

Dick

Aug 8, 2025

·

Stayed 5 nights

Amazing, second time I stayed here. This time in a better room. Cleaning staff did a great job. Room was a bit cold, but I guess that would be a positive for most tourists.

10

Kevin

Feb 23, 2026

·

Stayed 12 nights

Excellent staff including security. Everything was clean. Responsive.

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Rooms

Rooms are described as spacious, comfortable, and well equipped, with some noting good AC and views. Noise from nearby nightlife affects certain rooms on weekends, and a few guests mention a tricky shower step, cool temperatures, or weak Wi-Fi.

Related guest reviews

10

Yuto

May 28, 2024

·

Stayed 5 nights

I recently had the pleasure of staying at the crossroads hotel during my visit to Nairobi, and it was an exceptional experience from start to finish. The hotel is located in a prime area, making it convenient to explore the city's attractions. The staff were incredibly welcoming and attentive. The check-in process was smooth and efficient, and I was even offered a complimentary welcome drink, which was a lovely touch. The room itself was spacious, impeccably clean, and well-appointed with modern amenities. The bed was comfortable, and I appreciated the high-quality linens and pillows.

10

Carlos

Feb 21, 2024

·

Stayed 8 nights

Don’t have anything to say but it was very noisy

10

Zewelanji

Feb 26, 2025

·

Stayed 1 night

We had a wonderful experience--the staff were friendly and very responsive to our needs. The room was excellent--a lot of space, a great view and lots of amenities. The complementary drink was also a nice touch! The surrounding area provides lot of entertainment and shopping options.

10

gilles

Nov 11, 2025

·

Stayed 5 nights

The property is conveniently located, close to stores and restaurants. ATM is close by. The check in was quick and friendly. The safety is good as there are codes to access the rooms area. The inside they are spacious with all the amenities you would expect as a world traveler. There is possible any of room service to which is very nice. The food is good and local, which is great. The staff is very friendly and very accommodating.

8

Patrick

Feb 18, 2026

·

Stayed 1 night

Room was clean. AC was good

8

Frank

Aug 24, 2024

·

Stayed 3 nights

Poor internet but all else good

4

Nathan

Nov 17, 2025

·

Stayed 1 night

Poor cleanliness. Poor lighting outside. Elevators smell. Less agents to attend to customers. Had to change rooms because of loud music throughout the night coming from nearby establishment , maybe a club.

10

Dick

Aug 8, 2025

·

Stayed 5 nights

Amazing, second time I stayed here. This time in a better room. Cleaning staff did a great job. Room was a bit cold, but I guess that would be a positive for most tourists.

6

Rosette

Jul 27, 2025

·

Stayed 1 night

Good sized room and clean. Hotel reception is on 5th floor. It was a saturday night and there seems to be a nught club close by with kiud music all night. Couldn't sleep

8

Angilo

Sep 20, 2024

·

Stayed 1 night

The stay was excellent. The rooms are spacious and clean. There's about a 8 inch step to get in and out of the shower that can be tricky but other than that the room was excellent. The restaurant was exquisite. Their free breakfast is really good and the service was very friendly and attentive. On the weekends including Thursdays part of the hotel is victim to the loud noise of a club. The management tries to not book you on that side if they can. If you're unfortunate enough that those are the only rooms left, you will not be happy.

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AI-generated summary based on recent guest reviews

Service

Service is widely commended as friendly, attentive, and efficient from reception to security. Guests appreciated quick check-in, a welcome drink, and help arranging airport transfers or storing luggage.

Related guest reviews

10

VERONIQUE

Jun 13, 2023

·

Stayed 1 night

The staff was welcoming. Michele walked us to our room & arrange for transportation to and from the airport.

10

Colin

Aug 9, 2024

·

Stayed 3 nights

Excellent staff, very friendly. Good location.

8

Pamela

Oct 29, 2025

·

Stayed 3 nights

Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.

10

ABDUL

Jan 5, 2026

·

Stayed 1 night

Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.

10

FLORENCE

Nov 4, 2025

·

Stayed 1 night

Staff were very good and helpful

10

Brian

Nov 5, 2025

·

Stayed 1 night

Everything about our stay was amazing. From check in to having to extend my stay 1 extra day. We had many questions and they went the extra mile to help. I truly was amazing at the Customer Service. And the room was perfect!!! Everything a person would need. So grateful

10

Brian

Jan 11, 2025

·

Stayed 1 night

I had an amazing Time and the staff were so great. Would absolutely recommend. Totally worth it

10

Sowazttoe

Aug 21, 2024

·

Stayed 6 nights

The staff was amazing for the security guards to front desk. It was five star service.

10

Cindy

Mar 4, 2024

·

Stayed 2 nights

Staff (esp Elijah at the front desk) were very friendly and attentive to our needs. Genuinely warm and hospitable.

10

Kevin

Feb 23, 2026

·

Stayed 12 nights

Excellent staff including security. Everything was clean. Responsive.

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Location

Convenient Westlands location close to malls, restaurants, and ATMs, with easy access to the CBD. Proximity to nightlife can lead to late-night noise for some rooms.

Related guest reviews

10

Michele

Dec 9, 2022

·

Though the hotel is in the middle of Westlands its nice and quiet yet near clubs and malls. The staff are very friendly, the rooms/bed comfortable. The wifi was good for work and the bar perfect for catching up on the World cup. Very good for a 3*!

8

Dut

Jun 29, 2024

·

Stayed 6 nights

The hotel is located in a good area. A number of malls are close by and ample dining.

10

ABDUL

Jan 5, 2026

·

Stayed 1 night

Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.

10

gilles

Nov 11, 2025

·

Stayed 5 nights

The property is conveniently located, close to stores and restaurants. ATM is close by. The check in was quick and friendly. The safety is good as there are codes to access the rooms area. The inside they are spacious with all the amenities you would expect as a world traveler. There is possible any of room service to which is very nice. The food is good and local, which is great. The staff is very friendly and very accommodating.

8

Jochen

Jan 28, 2023

·

Stayed 1 night

Erster Eindruck des Gebäudes von außen eine Bauruine. Zimmer aber ok, mit Wasserkocher, kleiner Kühlschrank, Klimaanlage und Fernseher ausgestattet. Aufgrund der Lage des Hotels praktisch für einen Einkauf in den Mall`s. Leider am Wochenende nachts lange sehr laut, da Fenster nur aus gewöhnlichem Glas.

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10

MISHECK

Jun 16, 2023

·

Stayed 1 night

Good location and clean with good amenities

10

Javier

Sep 15, 2024

·

Stayed 2 nights

Very helpful and friendly staff. Good location

10

Mohammed

May 29, 2023

·

Stayed 2 nights

It was really good stay and i liked the location it was perfect for me

8

Anne Christine

Feb 25, 2025

·

Stayed 2 nights

Well-located in Westlands, close to an several banks/ATMs, the best Indian restaurant in Nairobi (Haandi) and a close uber-drive to the CBD. We also loved looking around the Sarit center, which was close by and had excellent food and drinks on their rooftop. The hotel was clean and had a good bar where we could enjoy a beer or a coffee in the morning while looking out over Westlands and beyond. The one minus was a bit of a musty odor, which luckily was very slight. Martin at the entrance of the building was very helpful with getting us an uber and came to work early the next day to help us get an Uber to the airport. I would highly recommend this hotel.

6

Rosette

Jul 27, 2025

·

Stayed 1 night

Good sized room and clean. Hotel reception is on 5th floor. It was a saturday night and there seems to be a nught club close by with kiud music all night. Couldn't sleep

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated good to excellent, and the restaurant receives praise, with a welcome drink appreciated. Some found the breakfast buffet or service lacking, citing limited items or missing accompaniments.

Related guest reviews

10

Mokyoung

Oct 22, 2023

·

Stayed 5 nights

This hotel is the best place to experience Nairobi. I could see what people do in daily life. And there are super friendly staff in all areas. You can access Nairobi Street Kitchen in 5 min, and other local restaurants in walking distance. Breakfast is simple but authentic, and tastes very nice.

10

Yuto

May 28, 2024

·

Stayed 5 nights

I recently had the pleasure of staying at the crossroads hotel during my visit to Nairobi, and it was an exceptional experience from start to finish. The hotel is located in a prime area, making it convenient to explore the city's attractions. The staff were incredibly welcoming and attentive. The check-in process was smooth and efficient, and I was even offered a complimentary welcome drink, which was a lovely touch. The room itself was spacious, impeccably clean, and well-appointed with modern amenities. The bed was comfortable, and I appreciated the high-quality linens and pillows.

10

David

Jan 19, 2026

·

Stayed 4 nights

Breakfast was good and rooms were clean.

10

Tarek

Oct 25, 2025

·

Stayed 5 nights

La partie salée est très bonne. La partie sucrée pourrait être améliorée, ainsi que le café.

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10

Sybil M

Jun 26, 2025

·

Stayed 1 night

Absolutely lovely, my family and I will definitely stay here again during our next visit. From the breakfast buffet to, the the restaurant and the staff absolutely lovely. My family and I highly recommend 💯❣️

10

TASHA

Jan 15, 2026

·

Stayed 7 nights

We didn't eat breakfast, but it was offered.

10

Stanley

Oct 29, 2025

·

Stayed 2 nights

The staff were friendly and courteous. They offer a welcome drink of passion fruit drink. It's very refreshing especially after a long flight. Unlike other countries, Kenyans aren't pushy for tips, but tipping the staff makes them happy and appreciated. The rooms were clean. There are no fly screens in the windows, but we didn't feel that there were mosquitoes. The breakfast was excellent. If you arrive late, you will get the impression that the food is gone, but that's because instead of leaving the food in the container for a long time, they would rather make you a fresh batch. The have a complimentary service to look after you suitcases if you are going off for a safari or visiting another town for a few days. All in all, I was very pleased with my stay at Crossroads Hotel

8

Allen

Feb 16, 2025

·

Stayed 4 nights

It was great. The only complaint would be the breakfast buffet was not great. They had pancakes but no butter or syrup for them.

6

Epiphane

Dec 11, 2024

·

Stayed 2 nights

The facility is a good one, but the breakfast service needs serious improvement

8

Angilo

Sep 20, 2024

·

Stayed 1 night

The stay was excellent. The rooms are spacious and clean. There's about a 8 inch step to get in and out of the shower that can be tricky but other than that the room was excellent. The restaurant was exquisite. Their free breakfast is really good and the service was very friendly and attentive. On the weekends including Thursdays part of the hotel is victim to the loud noise of a club. The management tries to not book you on that side if they can. If you're unfortunate enough that those are the only rooms left, you will not be happy.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $73	14 $64
15 $64	16 $64	17 $64	18 $64	19 $69	20 $64	21 $64
22 $64	23 $72	24 $88	25 $93	26 $93	27 $116	28 $93
29 $93	30 $64

Su	Mo	Tu	We	Th	Fr	Sa
		1 $64	2 $64	3 $64	4 $64	5 $64
6 $69	7 $72	8 $64	9 $69	10 $72	11 $72	12 $72
13 $64	14 $72	15 $72	16 $72	17 $72	18 $72	19 $72
20 $72	21 $72	22 $72	23 $72	24 $72	25 $72	26 $72
27 $63	28 $72	29 $72	30 $91	31 $72

The Crossroads Hotel, Westlands

About this property

Location

Room options

Classic Double Room, 1 Queen Bed

Executive Double Room, 1 King Bed, City View

Premium Suite

Deluxe Double Room, 1 Queen Bed, City View

Family Suite

Executive Studio Suite

Comfort Triple Room

Superior Twin Room

Guest reviews of The Crossroads Hotel, Westlands

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Crossroads Hotel, Westlands

Prices for upcoming dates