Maitrise Hotel Maida Vale - London

Clean room and friendly staff. However the hallways had a weird smell, the toilet seat couldn’t stay up, the downstairs AC made the entire bed vibrate so it was hard to sleep, exhaust in the bathroom didn’t work so hot quite steamy, AC was incredibly loud. Breakfast came from the next door restaurant and really wasn’t very neutrient rich.

Room was tired, stains, blind rusty and didn’t work, I chose a room with a window, but there was no view, a wall instead an couldn’t open the window even a tiny bit for fresh air, waste of money; fire alarm covered with plastic bag, receptionist had to connect the card machine to her personal phone to take payment; the adjoining restaurant is basic and they don’t even bring food to the table, but shout to you to come and get it; wooden throw away knives and forks, plastic cups; then present you with an A4 frame to review them!! Food cold. This is not 4 star!! More like 2 star at best

The room itself was fine but there was a humming noise and vibration every few minutes possibly the fans right outside. Someone spilt water over the carpet. We had wet feet as soon as we walked over the carpet. The mirror in the bathroom is useless, you can hardly see yourself, also the mirror in the hallway is not good for doing makeup. The room smelled possibly because of the water in the carpet. The room had no fridge. All pretty basic but ok for 1 night.

The hotel and rooms were really small and they failed to tell us at check in that we had to insert the key card into the wall for electricity so due to us not being able to call down (there’s no phone in the room) to front desk for help we had to walk down there for every inconvenience and that electricity thing was the first of a few. The staff were really helpful throughout though so the stay wasn’t that bad.

Great stay clean rooms, a little bit of a maze to the rooms with no windows but was cosy enough