Grand Hotel at Bridgeport

Nice location for shopping and clean rooms.

great location. Bridgeport mall is a three minute walk. Hotel is very well maintained with friendly staff.

We stay here once a month and enjoy the hotel. It’s convenient and close to shopping & restaurants. The staff are usually excellent, but the check in agent on the evening of this trip was very unusual. We arrived late but prepaid for our hotel room. Upon check in I handed the agent my ID while She started holding my ID card up to the light and staring back at me back and forth insinuating the ID wasn’t me. She asked me my date of birth as a quiz. I mean give me a break! I felt this was rude and it made me extremely uncomfortable and unwelcome. She didn’t even offer us cookies like the friendly desk clerks normally do here. She then quizzed me about my car. I’ve never been asked car details before since it’s free, but She had to know the exact model when I told her it’s an SUV? Interrogation? After this bizarre experience, I entered my room to find it was wrong w/two queens so I picked up the phone immediately and called her and said I only need one bed. She said well did you use the bathroom? (As though if I did use it I couldn’t change rooms?)I literally called her 2 mins after I left her desk. I said no of course not and you know that I just walked in here? I went back down switched cards for a room with one bed & again very awkward & unfriendly. I don’t want to give this hotel a bad review due to one bad situation, bc I have always enjoyed staying here in the past. However, this clerk needs to work on her strange social skills.

Spent 2 nights here and it was excellent! Staff was helpful, rooms were spacious and the included breakfast was great. We will be back.

sets the standard for other hotels