Americas Express Inn Rocky Mount

I had a uhaul truck for two days withot any issues

Clean and convenient. Pricing was average for local competitors. Water could’ve been hotter.

This was a very basic room with a refrigerator and microwave, but no coffee maker or continental breakfast. There were no amenities in the bathroom - no shampoo, rinse, or hairdryer. The bed was comfortable and the towels were nice.

When I booked my stay I specifically looked for pets policy because I was bringing 3 dogs with me. I booked this hotel because it allowed pets and saw that they didn't show restrictions regarding number of pets "(Pets Service animals exempt from fees Pets are allowed for an extra charge of USD 10 per pet, per night)". Pets policy copy/pasted from Hotels.com website. So seeing that there was no restriction to number of pets and a $10 per pet additional fee I booked the room. I even sent an email in advance letting them know I was coming with 3 pets, their ages, and weights with no indication this was going to be a problem. However, when my daughter and I got there with our 3 dogs we were told they would not check us in because their policy is only 1 pet per room. I told them on the Hotels.com website there was no indication of that, and that is why I booked the room with them. They said it doesn't matter, 1 pet per room is their policy. I asked if they had to additional rooms I could book so we could stay but apparently they were full for the night. So, 9pm at night I scrambled to find another hotel (thank goodness for Quality Inn) for the night. Honestly, I don't know who truly is to blame here. If Hotels.com is to blame because they did not verify information with Americas Express Inn regarding their pet policy or if Americas Express Inn is to blame for not making their pet policy, clear to Hotels.com. Moral of story, do your due diligence. Call and email for verification.

Decided to stay based on the positive reviews when compared to poorer reviews of national chains in the same price range. My total was $67 including taxes. I was a bit concerned when I first pulled in given the exterior was no frills. It was evening and VERY WELL LIT in all parts of the parking lot. Went inside and the clerk was extremely personable and friendly. EXCELLENT customer service the entire stay. The room had been remodeled and I was pleased to see no carpets to trap grime, the walls were Formica to make sanitizing super easy.... very interesting remodel but very very clean. Saw no bugs dead or alive. I had a Queen bed, very comfortable no sagging. All in all, if u need a clean place to sleep at an affordable price, this is worth the stop. Heard no noises to keep me awake, good cold air conditioning.... a good stay. Will definitely go back when traveling that area.

Dirty room, roaches and smelly

Super dirty my bed was dirty with hairs and the room smell bad

Staff is very friendly and responsive. I like the cleanliness of the room and building.

The cleanliness of the facility is a priority to the staff.

Clean and convenient. Pricing was average for local competitors. Water could’ve been hotter.

Bed hard, holes in bed spread and no wifi in room never again

I didn’t like the fact the bathroom door had a hole in it and the blanket had burn holes in it. Plus had to kill to bugs that was in the bathroom

The staff are very friendly and the room is clean

Decided to stay based on the positive reviews when compared to poorer reviews of national chains in the same price range. My total was $67 including taxes. I was a bit concerned when I first pulled in given the exterior was no frills. It was evening and VERY WELL LIT in all parts of the parking lot. Went inside and the clerk was extremely personable and friendly. EXCELLENT customer service the entire stay. The room had been remodeled and I was pleased to see no carpets to trap grime, the walls were Formica to make sanitizing super easy.... very interesting remodel but very very clean. Saw no bugs dead or alive. I had a Queen bed, very comfortable no sagging. All in all, if u need a clean place to sleep at an affordable price, this is worth the stop. Heard no noises to keep me awake, good cold air conditioning.... a good stay. Will definitely go back when traveling that area.

I don’t usually share my thoughts but I traveled as a single woman and didn’t feel safe at this hotel. Weed and cigarettes smoke hit me in the reception and my room felt like someone had done criminal things in there. It stank of some weird chemical and cigarette smoke. The walls were dirty, bed linens didn’t look clean and the cover had holes in it. There were cigarette ashes on the floor. There were hospital looking floodlight in the ceiling and no other light. I slept with my clothes on in the bed and left half way through the night. The back door to the hotel was open so people could sneak in. I guess I got what I paid for so learned my lesson. This hotel needs some tlc. The only good thing was it was quiet and the staff were ok.

It was a calm peaceful stay

Clean and convenient. Pricing was average for local competitors. Water could’ve been hotter.

Bed hard, holes in bed spread and no wifi in room never again

This was a very basic room with a refrigerator and microwave, but no coffee maker or continental breakfast. There were no amenities in the bathroom - no shampoo, rinse, or hairdryer. The bed was comfortable and the towels were nice.

I didn’t like the fact the bathroom door had a hole in it and the blanket had burn holes in it. Plus had to kill to bugs that was in the bathroom

Decided to stay based on the positive reviews when compared to poorer reviews of national chains in the same price range. My total was $67 including taxes. I was a bit concerned when I first pulled in given the exterior was no frills. It was evening and VERY WELL LIT in all parts of the parking lot. Went inside and the clerk was extremely personable and friendly. EXCELLENT customer service the entire stay. The room had been remodeled and I was pleased to see no carpets to trap grime, the walls were Formica to make sanitizing super easy.... very interesting remodel but very very clean. Saw no bugs dead or alive. I had a Queen bed, very comfortable no sagging. All in all, if u need a clean place to sleep at an affordable price, this is worth the stop. Heard no noises to keep me awake, good cold air conditioning.... a good stay. Will definitely go back when traveling that area.

I don’t usually share my thoughts but I traveled as a single woman and didn’t feel safe at this hotel. Weed and cigarettes smoke hit me in the reception and my room felt like someone had done criminal things in there. It stank of some weird chemical and cigarette smoke. The walls were dirty, bed linens didn’t look clean and the cover had holes in it. There were cigarette ashes on the floor. There were hospital looking floodlight in the ceiling and no other light. I slept with my clothes on in the bed and left half way through the night. The back door to the hotel was open so people could sneak in. I guess I got what I paid for so learned my lesson. This hotel needs some tlc. The only good thing was it was quiet and the staff were ok.

Feel like it needs some updating

Staff was great, hotel is okay but many of the guests are up till 2 am screaming and arguing or playing music loud and 8 am the guests are up and making noises in multiple rooms If you want quiet this isn’t the place for you

Nice and practical hotel

The staff are responsive and genuinely care.

Staff was friendly ...

Bad service bad attitude all of the staff

I really enjoyed the friendliness of the staff. Very accommodating.

The staff are very friendly, responsive, and genuinely care about your needs. They make sure I have what is needed to have a comfortable stay. They are AWESOME.

Great staff, great place

When I booked my stay I specifically looked for pets policy because I was bringing 3 dogs with me. I booked this hotel because it allowed pets and saw that they didn't show restrictions regarding number of pets "(Pets Service animals exempt from fees Pets are allowed for an extra charge of USD 10 per pet, per night)". Pets policy copy/pasted from Hotels.com website. So seeing that there was no restriction to number of pets and a $10 per pet additional fee I booked the room. I even sent an email in advance letting them know I was coming with 3 pets, their ages, and weights with no indication this was going to be a problem. However, when my daughter and I got there with our 3 dogs we were told they would not check us in because their policy is only 1 pet per room. I told them on the Hotels.com website there was no indication of that, and that is why I booked the room with them. They said it doesn't matter, 1 pet per room is their policy. I asked if they had to additional rooms I could book so we could stay but apparently they were full for the night. So, 9pm at night I scrambled to find another hotel (thank goodness for Quality Inn) for the night. Honestly, I don't know who truly is to blame here. If Hotels.com is to blame because they did not verify information with Americas Express Inn regarding their pet policy or if Americas Express Inn is to blame for not making their pet policy, clear to Hotels.com. Moral of story, do your due diligence. Call and email for verification.

The staff are very friendly and the room is clean

Decided to stay based on the positive reviews when compared to poorer reviews of national chains in the same price range. My total was $67 including taxes. I was a bit concerned when I first pulled in given the exterior was no frills. It was evening and VERY WELL LIT in all parts of the parking lot. Went inside and the clerk was extremely personable and friendly. EXCELLENT customer service the entire stay. The room had been remodeled and I was pleased to see no carpets to trap grime, the walls were Formica to make sanitizing super easy.... very interesting remodel but very very clean. Saw no bugs dead or alive. I had a Queen bed, very comfortable no sagging. All in all, if u need a clean place to sleep at an affordable price, this is worth the stop. Heard no noises to keep me awake, good cold air conditioning.... a good stay. Will definitely go back when traveling that area.

Staff was great, hotel is okay but many of the guests are up till 2 am screaming and arguing or playing music loud and 8 am the guests are up and making noises in multiple rooms If you want quiet this isn’t the place for you

Clean and convenient. Pricing was average for local competitors. Water could’ve been hotter.

This was a very basic room with a refrigerator and microwave, but no coffee maker or continental breakfast. There were no amenities in the bathroom - no shampoo, rinse, or hairdryer. The bed was comfortable and the towels were nice.