Fairfield Inn & Suites Fort Lauderdale Airport & Cruise Port

I was welcomed early in the morning after a wonderful week on a cruise. Denise was working check-in and was excited to have a room ready for me as the staff here was on top of everything. The room was beautifully clean well supplied quite large and very comfortable. Although I did not get to use the outside amenities, they are in excellent condition. There’s a very nice welcoming area to enjoy a drink and just relax. Elevators are clean and running perfectly. As for the next morning breakfast, everything was hot fresh and well stocked. What a wonderful way to end a short recovery vacation. I highly recommend staying with this wonderful facility.

Great all around! Friendly staff. Easy checkin

The staff is amazing. The hotel appears clean. The bed was very hard. The pillows suck. The handle was falling off of the tub. The blue flashing light on the smoke detector was distracting. Breakfast was good. Lots crammed into a small space.

Upon arrival at the hotel, check\-in went smoothly, and when we entered the room, everything appeared to be clean\. However, our experience quickly became disappointing\. When I tried to use the TV in the master bedroom, there was no service\. I called the front desk, and instead of asking what the issue was, I was immediately placed on hold\. This happened three separate times, and no one ever called back or came to the room to address the problem\. We also booked the room for five guests, as stated in our reservation, but we were only provided with two washcloths\. I called the front desk to request additional ones, but once again, I was placed on hold and no one followed up or came to the room\. On the second day, we requested an additional pillow\. We were told that someone would have to look for one and bring it to us, but the pillow was never delivered\. The breakfast was also disappointing\. The food had very little flavor, the coffee was cold, and the waffle machine did not cook the waffles properly—the outside was cooked while the inside remained undercooked\. As we were checking out, I noticed a $95 charge on my card\. When I called the hotel to ask about it, I was told that it was a $100 holding fee, with $5 being deducted for a miscellaneous fee, and that $95 would be returned\. I was not made aware of this $5 fee beforehand, and I would appreciate a clear explanation of exactly what this charge was for\.

Nice stay