The Elements Oceanfront & Beachside Condo Hotel

The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.

We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.

The room was spacious and had a great view of the ocean. There were peices of broken glass around the lower deck, the hot tub did not work and does not have a cover to keep debris out, also no scoop or net available to clean out debris, could not be used at all. Room faced boat launch, noise and lots of turned up seaweed. Beach club is next to marina, very narrow beach and swimming area. Walking distance to many stores and restaurants was a plus.

This was our first trip to Playa Del Carmen and we loved the condo at the Elements. It was clean, comfortable, great view and had all the amenities, including a washer and dryer and a wonderful fitness center. We also loved the decor, very reflective of the culture with bright, vibrant colors and art work. This location is within walking distance to several restaurants, shopping and grocery stores. The pool and hot tub were amazing and the access to the beach was the best. We felt very safe there, staff were friendly and helpful. Mr Miguel was most accommodating, answered all of our questions, made wonderful recommendations and arranged transportation for us to and from the airport. When we return, definitely staying here again!! Room 112.

Todo muy bien solo que el jacuzzi de la habitación no funcionaba

Private beach. Tiki bar. Close to ocean. Palapas. Outdoor pool. Ocean view.

Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.

Meh… Master bedroom is a loft with two double beds… felt like it was an episode of leave it to beaver with my wife and I sleeping in separate beds lol.. have fun with that. Hot tub disgusting, couldn’t use it. The small room with the king bed had the most uncomfortable bed I’ve ever had to sleep in. Pull out couch quality at best. Washing machine was broken and made a horrible noise when we attempted to use. They came and tried to fix but it only got worse. We checked out at 11am this morning but the property manager ( clearly clueless about our reservation ) is still sending me updates about the washer even though we’ve been gone for 5 hours… No extra trash bags so our trash built up like crazy, no recycling options either… Beach was in bad shape through no fault of the resort, we were there only days after Hurricane Beryl made landfall. Listen, we had a fine time… but there were tons of issues. We tried this as an alternative to being at an all-inclusive resort, never again.

We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!

Perfect walking distance. Amazing beach access and clean pool.

The hotel is very pretty and the location is pretty nice but I think the pent house should be cleaner. Bathrooms were very dirty, towels were all stained, floors were very dirty. There was a jacuzzi but it looked like it has not been cleaned in months. I would stay again but I really hope they take better care in cleaning because it’s a beautiful apartment. Oh and there was no hot water during our stay and I did let Miguel know about it.

Safe neighbourhood and great location for walking, restaurants and 5th Avenue. Unfortunately, our unit was dirty, run down, shabby and poorly stocked.

We liked the property, dining options are a short walk away. We enjoyed the vicinity.It's a great place for families. however, the condo was lacking cleanliness. We would love to come back and try a different unit.

The condominium was tu dirty and the employees want to charge if they clean no good 😒

We got a awesome ocean view from our unit. Our unit was so clean and beautiful, pool is huge and clean, it’s a very safe place ,everyone was so welcoming and 5th Avenue was so close, you got a lot in a walkable distance, we enjoyed our visit!

We find very dirty the condominium, all the bed sheets there was very dirty, and we did the reservation long time a go for to give time to prepare everything and was very unexpected the mess

El departamento, el complejo y la ubicación están excelente, pero el departamento estaba sucio, con arañas y la secadora de ropa no servía. Reporte esto a la persona responsable pero no me dio respuesta. Esta condición de limpieza y mantenimiento opaca el lugar e instalaciones tan bonito y por lo cual afecta la experiencia

Beautifully furnished and very clean! We thoroughly enjoyed our five day stay!

As much as I love the location of property. I was not so happy with the enourmous pile of seaweed across the street. The smell would make it unbearable to sit out on patio. But in is not the Elements property of where that pile is. Elements in my opinion is quite the gem. Secure, clean and friendly. We stayed in 121 which had a great view of pool and the sea. My only problem was the musky smell, which i get being in a high humidity climate. But I know that can be treated. Not exactly allergy friendly for me. I will definitely stay at the Elements again next time i am in Playa.

The space itself was amazing—clean, good air conditioning, attentive staff, beautiful pool. Would absolutely stay here again and bring some friends for a relaxing vacation.

The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.

Condo was fabulous! View was great!

I love the room beautiful and spacious

The room was spacious and had a great view of the ocean. There were peices of broken glass around the lower deck, the hot tub did not work and does not have a cover to keep debris out, also no scoop or net available to clean out debris, could not be used at all. Room faced boat launch, noise and lots of turned up seaweed. Beach club is next to marina, very narrow beach and swimming area. Walking distance to many stores and restaurants was a plus.

Très bel endroit! Familial mais calme. Proche du centre à pieds mais loin de la nuisance de la musique la nuit. Appartement spacieux, magnifique vue. Lits très confortables, cuisine très bien équipée. Staff accueillant, souriant. Système « d’ambassadeur » joignable par WhatsApp prêt à nous rendre service à n’importe quel moment. Vacances idéales, selon moi

Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.

Meh… Master bedroom is a loft with two double beds… felt like it was an episode of leave it to beaver with my wife and I sleeping in separate beds lol.. have fun with that. Hot tub disgusting, couldn’t use it. The small room with the king bed had the most uncomfortable bed I’ve ever had to sleep in. Pull out couch quality at best. Washing machine was broken and made a horrible noise when we attempted to use. They came and tried to fix but it only got worse. We checked out at 11am this morning but the property manager ( clearly clueless about our reservation ) is still sending me updates about the washer even though we’ve been gone for 5 hours… No extra trash bags so our trash built up like crazy, no recycling options either… Beach was in bad shape through no fault of the resort, we were there only days after Hurricane Beryl made landfall. Listen, we had a fine time… but there were tons of issues. We tried this as an alternative to being at an all-inclusive resort, never again.

The air conditioning in our unit did not work properly. One of the bedrooms was warm the entire stay, it was very uncomfortable and was never fixed. I did not receive an ocean view room as I requested and paid for either.

We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!

Property was not as described poor amenities 3 rooms no TV, overall conditions of penthouse to be improved

We couldn't have found a more convenient, well kept, friendly resort property than the Elements in Playa Del Carmen! We stayed in a ground floor condo, with all the comforts... walk outside to your patio and into the pool or 200 feet to your private beach! Our concierge, Miguel, was always available with answers & recommendations to help make our valuable time enjoyable. We absolutely will stay there the next time we visit.

The location was great (right on the beach) and the building was actually pretty nice (grounds were well-kept and the suite was nice and roomy), but the service was essentially nonexistent. Waited a whole day to get someone to unclog a toilet, hot tub never warmed up, and they messed up the return airport shuttle. Lighting was either too bright or too dark, and total lack of facial tissues and scented TP were irritating. Sofas were horribly uncomfortable.

NEVER AGAIN!! Getting a reservation in this place. To start off reception guy “Fernando “ was asking not only for our ids, but my kid’s id’s or passports even though they were minors why? The plumbing was BAD I.e. toilets were spewing after first use, handwashing sink dripping, 2nd floor toilet handle broke the sliding door locks were broken tape was the used to keep them locked supposedly. There was no telephone in reservation & the WI-FI in condo did not work so I had to go to lobby to ask for their Wi-Fi so I could call Expedia to help me cancel reservation stay and book my next day flight because I could not spend the night with my family & kids here. I brought the issue to reception and they were trying to get ahold of the condo owner and they (lobby personnel) also were getting frustrated with owner and his attitude as they were explaining my situation. As we were about to leave the hotel the same night I asked lobby to request the shuttle that brought us to hotel since we paid for round trip and the guy Fernando again was giving my wife an attitude because we were telling him to call our shuttle then he refused so we walked out of hotel and asked some locals for their phone to call for a taxi to airport. Once I was at airport the reservation owner tried to call me or give me another reservation, after all the issues we had experienced in one night was enough for one day since we had reservation for 10 days we were already exhausted and disappointed & wanted to go home.

Our stay at the condo hotel was sufficiently pleasant overall. The unit itself was a highlight: comfortable, spacious, and surprisingly well-equipped with everything we needed. It felt more like staying in a well-appointed home than a typical rental. However, the complex left something to be desired in terms of amenities. With only one bar/restaurant by the beach, the options for on-site dining and entertainment were quite limited. The front desk staff, in particular, were notably unhelpful and seemed indifferent to the concept of hospitality. This was disappointing, especially since we had not been to the area before and could have used some guidance and recommendations. Additionally, the listing on Expedia did not clearly indicate that this was a condo with no hotel services. While this was manageable, a bit more service and support would have enhanced our experience, especially for first-time visitors unfamiliar with the area. In summary, this place is great if you are completely self-sufficient and enjoy exploring on your own. But if you prefer some level of service and assistance, this might not be the best choice.

Our wonderful experience started early with Miquel helping us with all our questions. He was very friendly and helpful. The room and view were beautiful. We were able to walk to everything we needed. I would stay here again.

We checked in late which took a while but overall was a nice experience

The condo was beautiful! Amazing views, very nice furnishings, awesome pool and beach setup. Our host, Miguel, was a great communicator and made sure we had everything we needed at any time. Excellent experience in Playa del Carmen.

Great experience staying at The Elements. Spacious apartment, all amenities provided, good pool and nice beach club. Great to have a personal concierge (Miguel) who organised transportation, gave great restaurant recommendations and swiftly answered any questions. Huge thanks for making our holiday so enjoyable.

Great lobby, location, pool, and staff. The property manager was excellent. However, the overall condition of the unit was disappointing. It needs some work to be considered anything more than 3 stars. Multiple water leaks from ceilings and windows, and the patio furniture and grills were falling apart/unusable. Overall we enjoyed the stay, and it has potential, but its not worth the money as it is right now.

Property is not bad for price. Just who work there. Some people. A worker at beach club asked for tip even i did togo(take out for just 2 things). I didn't even seat any chair. Me and my family stayed for 1 week. Cleaning fee was expensive and there was no Cleaning supplies for guests. Also bric( it's company for that condo) only gave little bottles of amenities(shampoo, conditioner, body wash and a small soap). I booked mexico site of expedia first and then canceled. After book again in America site of expedia pakage(including flights). After I stay couple of days, bric lady texted me for my credit card because mine was canceled. I explained this and provided new reservation number, but still she was asking my credit card number. She ruined my whole day of trip. And she wasn't even sorry. Next day she sent me invoice for payment.. that even made me more confused. I got so mad at her. And then she explained that was from expedia. Why? Does she have to send me that? I paid to expedia and if she had problem with expedia, she should talk to expedia. Not me. Anyway, i never want to go back that place. The Elements.

Perfect location. Beach club is really nice with great Pizza and drinks. Walk to 5th Ave or walk to Jungle Strret. Very safe area. Stayed in Penthouse 23 it was fabulous Beautiful views and a jacuzzi on the upper deck !!!!

Great location. Away from the main party areas but close enough to get there walking or a short taxi or drive. Awesome spot, would return.

The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.

We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.

Quiet, close to 5th Ave but far enough that it was quiet and laid back.

Très bel endroit! Familial mais calme. Proche du centre à pieds mais loin de la nuisance de la musique la nuit. Appartement spacieux, magnifique vue. Lits très confortables, cuisine très bien équipée. Staff accueillant, souriant. Système « d’ambassadeur » joignable par WhatsApp prêt à nous rendre service à n’importe quel moment. Vacances idéales, selon moi

Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.

We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!

Loved it! Plenry of room for all, easy walk to 38th for restaurants and fun!

beautiful condos and pool! very safe location with a police station right out from and very walkable into downtown. 7eleven right across the street for any quick grab and go needs. would definitely stay here again :)

Perfect location. Beach club is really nice with great Pizza and drinks. Walk to 5th Ave or walk to Jungle Strret. Very safe area. Stayed in Penthouse 23 it was fabulous Beautiful views and a jacuzzi on the upper deck !!!!

Great location. Away from the main party areas but close enough to get there walking or a short taxi or drive. Awesome spot, would return.

We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.

Private beach. Tiki bar. Close to ocean. Palapas. Outdoor pool. Ocean view.

Our stay at the condo hotel was sufficiently pleasant overall. The unit itself was a highlight: comfortable, spacious, and surprisingly well-equipped with everything we needed. It felt more like staying in a well-appointed home than a typical rental. However, the complex left something to be desired in terms of amenities. With only one bar/restaurant by the beach, the options for on-site dining and entertainment were quite limited. The front desk staff, in particular, were notably unhelpful and seemed indifferent to the concept of hospitality. This was disappointing, especially since we had not been to the area before and could have used some guidance and recommendations. Additionally, the listing on Expedia did not clearly indicate that this was a condo with no hotel services. While this was manageable, a bit more service and support would have enhanced our experience, especially for first-time visitors unfamiliar with the area. In summary, this place is great if you are completely self-sufficient and enjoy exploring on your own. But if you prefer some level of service and assistance, this might not be the best choice.

We liked the property, dining options are a short walk away. We enjoyed the vicinity.It's a great place for families. however, the condo was lacking cleanliness. We would love to come back and try a different unit.

Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.

Loved it! Plenry of room for all, easy walk to 38th for restaurants and fun!

Good customer service the rooms were clean , beds were comfortable, and restaurant in walking distance

Disappointing property. No ocean view, poor communication, beach was smelly like sulfur, ant hills all over beach, crawling all over you. Food scarce & terrible, no cleaning of room or no extra towels, no one spoke English. Skip this place!