Name: Mystic River Hotel & Suites
Address: 9 Whitehall Avenue, Mystic, Connecticut, United States of America, Mystic, Connecticut, US
Price range: US$101–US$162 per night
Rating: 6.67

What guests think

At Mystic River Hotel & Suites, travelers report a stark contrast between some clean, recently updated rooms and very worn public areas, with many noting a run-down exterior, leaking ceilings, and an indoor pool that is often closed.

Beds are frequently described as comfortable, though issues like noisy AC, malfunctioning TVs, and limited outlets appear in several stays. Staff friendliness is noted, but front-desk availability, refunds, and security (unlocked exterior doors, poor lighting) receive mixed feedback. The location near Olde Mistick Village and Mystic Aquarium is convenient, and prices are budget-friendly for the area. Expect a basic, budget stay with trade-offs in maintenance and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are in poor shape: many reviews cite an indoor pool closed or unsafe due to leaks, broken or empty vending/ice machines, and a shuttered attached restaurant. Several mention no elevator, poorly lit/unlocked exterior doors, and minimal or nonfunctional amenities.

Related guest reviews

2

Chris

1 Jul 2025

·

Stayed 1 night

Pool out of service.

8

Monique

1 Jun 2025

·

Stayed 2 nights

No elevators

4

Tammy

27 Aug 2024

·

Stayed 1 night

From the outside, it looked the the place was not even open. Doors to the lobby were broke. No staff at front when we entered and had to wait over 15 minutes for someone to show up. Pool was closed, permanently. No safety latch on door to room. Bathroom had hair in the tubs.

2

Nick

1 Oct 2023

·

Stayed 2 nights

The hotel was advertised as having a breakfast but does not offer one. The pool was closed "for cleaning" but one could look in and see that the roof offered no protection whatever from the steady rainfall outside, creating a danger, and that was clearly why it was closed. They are doing renovations but are not transparent about their services. However the worst thing for us was the inflexibility of the management. We reserved a suite for Thursday and Friday nights for two adults and two children expecting two queen beds. They gave us keys two adjoining rooms when we checked in late Thursday night. The next day they called us and told us we needed to check out that day or pay another $400 for Friday night. Upon showing them the printed receipt they agreed that the mistake was the fault of their employee, but since we had accepted the keys, they expected us to pay for the additional room for two nights. We chose to leave the hotel, and go elsewhere for the second night. Then they wanted additional money for early checkout.

6

John

21 Aug 2025

·

Stayed 1 night

Staff friendly. Pool not working. Ice and vending not working. Room was ok, bed comfortable.

4

Megan

18 Jul 2023

·

Stayed 4 nights

The pool area was in disrepair and the facilities around the motel unkept.

4

Thomas

3 Jun 2024

·

Stayed 2 nights

Pool was out of order. Hotel did not have a game room. Booked an accessible room. Was given a room on the 2nd floor with no elevator available. Contacted expedia who contacted hotel. Was not given a different room, was told that i needed to contact hotel ahead of time to ensure accessible room.

6

Rachel

19 Jul 2023

·

Stayed 1 night

Staff was very nice. But the tv didn’t work. The shower took forever to get warm. Floors were dirty. Pool didn’t look well kept and the roof was leaking. Very outdated and looked almost abandoned from the outside. For the money I guess it was okay. Beds were comfy and good ac in rooms. Good location.

4

Elizabeth

29 Jul 2024

·

Stayed 1 night

Marginal Very poor run down hotel. I drove past it thinking it was abandoned! No amenities, broken pool, broken refrigerator…Needs investors, or sell the property and start again.

6

KEVIN

26 Jun 2025

·

Stayed 1 night

Never saw anything like it. Virtually deserted. No cars in parking lot, No services, pool closed. Actually, room was adequate. Very strange place. I think it was us and the guy that came from behind desk

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Cleanliness

Cleanliness is inconsistent: some guests find rooms tidy, but many report musty odors, visible dirt or stains, and pest sightings in rooms or common areas. Housekeeping and maintenance feel unreliable across stays.

Related guest reviews

4

Elaine

19 Sept 2023

·

Stayed 1 night

The good: The people who worked there seemed nice and the bathroom was clean. The price was low The bad: Strong smell of mold/mildew in the lobby and halls (not as bad in the room because the AC was running but without the AC on the air quality was terrible.) A bucket in the lobby to catch water (maybe that is connected to the mold smell, not sure). The room looked like a fight had taken place in there at some point (the lamp on the side table was bent to the side and there were patched holes in the bathroom door. The overall feel of the place was run down and oddly unsafe (there were only two other visitors in the whole place so that may have contributed to the slight "horror movie" feel of the place). I wanted to feel okay about the place because the price was good and the people seemed nice but honestly, I can't in good conscience recommend this hotel.

4

Jaymie

4 Aug 2024

·

Stayed 2 nights

The bathroom was very dirty hair in tub and on floor of bathroom.

6

Nancy

18 Apr 2023

·

Stayed 1 night

Very dirty room and outside doors did not lock. No fire sprinklers! Definitely would not recommend

10

Cheryl

9 Nov 2025

·

Stayed 1 night

Clean room. Bed and pillows very comfortable. Nice to see a hair dryer!

4

Jennifer

28 Jul 2025

·

Stayed 1 night

We legit thought the property was defunct when we pulled into the parking lot. It was very overgrown & run down. As we entered the lobby it was old & smelled like curry. Carpets and furniture were gross. The exit doors weren’t secure. The bathrooms had old shower tile from the 60s but new granite counter sink mirror. Hair dryer didn’t work. There were clean sheets, coffee maker & new blinds; old carpet & furniture.

2

Sharon

30 Nov 2023

·

Stayed 1 night

I never leave reviews but this place, I just have to warn you about. The property was horrific. Nothing like the pictures and looked like it was straight out of a horror film. There was lack of security on the additional outside doors to enter the building. Anyone can enter the building because there was no need to use hotel key card to enter- it was just open. The room was absolutely disgusting! It was dirty with dust everywhere. There was a muggy and moldy smell both in the hallways and in the room. The bathroom was beyond disgusting, with a mold smell from the bathtub and stains everywhere. There was also pee stains on the toilet - I had to use my own Lysol wipe to clean it. We didn’t even feel comfortable sleeping in the bed. We slept OVER the comforter and used our jackets as blankets. This was the worst place I have ever stayed at. They need to seriously upgrade and find a new cleaning crew. If I could, I would rate this hotel a 0. I will never stay here again even.

2

Tracey

13 Aug 2023

·

Stayed 1 night

This place was nothing like it is in the picture. It was so dirty I didn't feel safe. The ceiling was falling mold and mildew smell in hallway and check in. In rooms sheers and bathrooms were still dirty from previous customers.

2

Kendra

8 Oct 2023

·

Stayed 1 night

Dead cockroaches, crickets, mouse feces on the pillows, smoke detector hanging off the wall

6

S

1 Aug 2025

·

Stayed 2 nights

The description and photos online didn't align with the current conditions of the property. The grounds are poorly lit at night, the pool wasn't available, our room didn’t have a working phone or TV, a wall faceplate wasn't secured to the wall and our window didn’t have a locking mechanism. The room was clean, and the beds were comfortable. It was quite and centrally located to the attractions nearby.

2

Kristi

30 Jun 2025

·

Stayed 1 night

It looks like its closed down, smells, buds in our bed, hait dryer almost caught on fire. We stayed 30 mins toos and that is only because we were on the phone with your customer service.

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Rooms

Rooms vary: several are recently updated with comfortable beds, but others are small or dated, with noisy air conditioners, limited outlets, and problems like unreliable TVs or Wi-Fi.

Related guest reviews

8

Amanda

3 Aug 2025

·

Stayed 1 night

The front desk staff was friendly and fast. Checking in at night and having our room towards the back meant driving around the building, it is not well lit and was a little worrying safety wise, as the doors from the parking lot into the buildings were not locked and many were wide open. Our room was comfortable and clean, the AC was working great, good WiFi, bathroom light took a minute to figure out, but we got there! The photos aren't quite accurate for what the rooms actually look like, but it is a convenient spot if you are going to local sights and attractions.

6

Tanya

14 Oct 2024

·

Stayed 1 night

Go in late girl came out quickly and helped very nice. Bed was not so great felt the springs in the mattress. Overall was clean.

10

Barbara

26 Jul 2025

·

Stayed 1 night

Everything was good EXCEPT the TV service totally is horrible! The staff had to bring a new tv but the service they have in the rooms IS TERRIBLE!

8

Lesley

10 Nov 2024

·

Stayed 3 nights

The room was clean. The pillows were a bit lumpy and there are very few outlets in the room. Hard to plug in all the electronics we now find indispensable.

10

Cindy

9 Nov 2025

·

Stayed 1 night

Obvious room renovations. They were very nice. The bathroom was beautiful. Not sloppy workmanship like you often see in many hotels. Had all the amenities.

4

Nancy

24 Oct 2025

·

Stayed 5 nights

I was very disappointed that this hotel was offered on Hotels.com. The building was run-down, the WIFI did not work, there was no on-site dining, the only security was a camera over the side entry door which was not locked at night. I would not ever recommend staying at this location.

10

Cheryl

9 Nov 2025

·

Stayed 1 night

Clean room. Bed and pillows very comfortable. Nice to see a hair dryer!

8

CHUNG

11 Oct 2024

·

Stayed 1 night

AC made so much noise

6

Nathaniel

3 Aug 2025

·

Stayed 1 night

Not at all what was described TVs don’t work rooms very small but are clean outside looks like a rundown warehouse

8

T

30 Jul 2025

·

Stayed 1 night

Generally it was a good stay for only 1 night. AC was loud

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Service

Service feedback is mixed: many describe friendly, helpful staff and smooth check-in, while others encountered absent or unresponsive front desk, refund disputes, and occasional unprofessional behavior from management.

Related guest reviews

4

Tammy

27 Aug 2024

·

Stayed 1 night

From the outside, it looked the the place was not even open. Doors to the lobby were broke. No staff at front when we entered and had to wait over 15 minutes for someone to show up. Pool was closed, permanently. No safety latch on door to room. Bathroom had hair in the tubs.

2

Nick

1 Oct 2023

·

Stayed 2 nights

The hotel was advertised as having a breakfast but does not offer one. The pool was closed "for cleaning" but one could look in and see that the roof offered no protection whatever from the steady rainfall outside, creating a danger, and that was clearly why it was closed. They are doing renovations but are not transparent about their services. However the worst thing for us was the inflexibility of the management. We reserved a suite for Thursday and Friday nights for two adults and two children expecting two queen beds. They gave us keys two adjoining rooms when we checked in late Thursday night. The next day they called us and told us we needed to check out that day or pay another $400 for Friday night. Upon showing them the printed receipt they agreed that the mistake was the fault of their employee, but since we had accepted the keys, they expected us to pay for the additional room for two nights. We chose to leave the hotel, and go elsewhere for the second night. Then they wanted additional money for early checkout.

8

Amanda

3 Aug 2025

·

Stayed 1 night

The front desk staff was friendly and fast. Checking in at night and having our room towards the back meant driving around the building, it is not well lit and was a little worrying safety wise, as the doors from the parking lot into the buildings were not locked and many were wide open. Our room was comfortable and clean, the AC was working great, good WiFi, bathroom light took a minute to figure out, but we got there! The photos aren't quite accurate for what the rooms actually look like, but it is a convenient spot if you are going to local sights and attractions.

2

Carla

23 Aug 2024

·

Stayed 1 night

I had reached out prior to arrival to let them know we would arrive very late. Upon arrival our room had been given away and we were assigned a different room. There were 5 of us and only two double beds. The clerk was very apologetic and got manager on phone who ended up yelling and screaming as well as threatening to call the police all because we requested refund. No way could we have stayed so we left with a child in tow and found another hotel. This is actually the second incident I have experienced in bad service since I have booked through Expedia and unfortunately twice within 2 years. Would not recommend this hotel as there needs to be much improvement to the property and management.

4

Christine

14 Jun 2023

·

Stayed 2 nights

Hard to rate service when there is NONE! You must come to the front desk to obtain your towels, toilet paper, bath mats, washcloths, etc. finding someone to get them for you is another problem. Phone has note to call for help…rings off the wall, no one answers. After three call over time, I gave up! They don’t make your beds, empty trash, etc., either! Yet, there is an envelope asking for a tip! Daytime person nice, beds are comfortable.

2

Brian

22 Aug 2024

·

Stayed 1 night

People gathering in the unlit areas of parking lot and around the premises late at night upon arrival. Staff unwilling to issue refund even though I refused to stay. Do not trust photos on website, the property is gross. Please read other reviews before booking. THEY WILL NOT GIVE YOU YOUR MONEY BACK.

10

Ahmed

18 Aug 2025

·

Stayed 2 nights

Excellent and friendly staff. Very quiet and walking distance of the aquarium and mystic diner. I e joyed the stay vwry much and for the price it was a no brainer. Will be back in the future. Thank you.

10

Daniel

29 Sept 2025

·

Stayed 1 night

There is an empty, former restaurant attached to the hotel which makes it look like it might be sketchy but the lobby and rooms very clean, comfortable and well decorated. The staff was very friendly too. Don’t judge a book by its cover. It was a very nice stay for a great price and close to the aquarium.

6

Daniel

21 Sept 2024

·

Stayed 2 nights

The staff were friendly and doing their best, but they asked me for too much info. Also they could not provide me with a photocopy of the statement they asked me to sign.

6

Amy

18 Oct 2023

·

Stayed 1 night

This property has seen better days and was somewhat alarming to pull up to but the rooms have clearly been recently updated and were clean. Staff were welcoming and the lobby had been decorated for the holiday. I'd stay there again.

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Location

The location is a strong point, with frequent mentions of easy access to Olde Mistick Village, Mystic Aquarium, and nearby dining, plus proximity to the highway.

Related guest reviews

8

kim

11 Aug 2023

·

Stayed 2 nights

Room was nice and cool, ckean, quiet, yes outdated but the bedding was modern and clean, most important. It looks like its closed when you first drive in, take left and you will see the lobby. Coffee, juice in lobby.

10

Ellen M

6 Sept 2024

·

Stayed 1 night

Our hotel room was clean and had a fridge/microwave available. Just down the road from downtown Mystic and was affordable.

8

Terita

16 Mar 2025

·

Stayed 1 night

At first glance, the property looks abandoned. We drove right past it. There was a restaurant attached, but is now closed, hence the empty look. However, upon check in, staff was super friendly and helpful. The room was spacious, clean, quiet and comfy. The hotel is right off the main road and in walking distance to restaurants, and Olde Mystick Village. Good value for the $$.

4

Lynne

28 Sept 2025

·

Stayed 1 night

It is located close to Foxwoods and mystic Aquarium. We were able to check in earlier than 3. The outside of the hotel is not ideal. The outside doors that say locked 24/7 were wide open. No key required. The room was ok however someone tired to get into our room in the middle of the night. I always put something in front of the door overnight. We were woken up by a loud band. The top foor was half open and the it not for the loud bang of the luggage rack slamming into the door, someone could have walked into our room and we wouldn't have know it. We believe they had a key. The bottom lock was also unlocked. We lock everything when in the hotel room.

8

Keri

14 Jul 2024

·

Stayed 2 nights

For the price, this place is just fine. You can walk to Old Mystic Village where there are shopping, dining and entertainment options (walking distance from the aquarium). The hotel is dingy and obviously old but it is clean. Even though the fan in the bathroom did not work there was zero sign of mold and no mildew smells. The sheets were clean and the beds were comfortable for a 2 night stay. The hotel staff was polite. It was nice the room had a mini fridge and a microwave.

10

BRIAN

5 Sept 2023

·

Stayed 1 night

Close to highway, great price.

6

Melody

21 Sept 2023

·

Stayed 1 night

I liked that it was close to the aquarium and mystic village. But that was really it. The price was good but remember you get what you pay for. The staff was sweet but the property needs a little help.

10

Daniel

29 Sept 2025

·

Stayed 1 night

There is an empty, former restaurant attached to the hotel which makes it look like it might be sketchy but the lobby and rooms very clean, comfortable and well decorated. The staff was very friendly too. Don’t judge a book by its cover. It was a very nice stay for a great price and close to the aquarium.

8

Crystal

4 Sept 2023

·

Stayed 1 night

After reading all the reviews I was skeptical of renting a room. We were pleasantly surprised. Room was large and spacious and beds were very comfortable. Very close to Mystic Village and Aquarium. (A short walk) we will definitely keep hotel in mind next time we are going to Mystic. The price was so cheap that we were wondering what we would find. Only bad thing was our inconsiderate neighbors who let their kids run up and down the hall after midnight. But not the hotels fault

6

Tracey

28 Jul 2024

·

Stayed 1 night

The hotel is dated on the outside, room was very clean and comfortable. Really quiet place. Can walk to DD, and Old Mystic shopping.

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Dining

Dining is limited: multiple guests note there is no on-site restaurant and no breakfast, with lobby coffee/juice sometimes available and vending machines often empty or broken.

Related guest reviews

8

kim

11 Aug 2023

·

Stayed 2 nights

Room was nice and cool, ckean, quiet, yes outdated but the bedding was modern and clean, most important. It looks like its closed when you first drive in, take left and you will see the lobby. Coffee, juice in lobby.

6

Jeffery

13 Jul 2024

·

Stayed 1 night

The visual presentation found online(Expedia and Google) are very misleading. The pictures were not representative of current physical appearance of facility. Adequate for a place to sleep, but not much else. There were: Plumbing issues: inconsistent water pressure, leaking ceiling throughout, toilet problems. Safety/security concerns: exterior doors left unlocked, ceiling tiles broken or missing throughout facility Comfort: carpeted tiles uneven on floor, no floor pad under carpet, uneven concrete under carpet, cigarette burns in chair cushion, a hole in bathroom wall! Amenities: coffee accessories were old(powdered creamer was bad/expired), pool unavailable, wifi available but inconsistent. Although attempts have been made at upgrading(newer vanity and mirrors in bathroom) and the staff were friendly; our stay the facility, on the whole was disappointing.

2

Nick

1 Oct 2023

·

Stayed 2 nights

The hotel was advertised as having a breakfast but does not offer one. The pool was closed "for cleaning" but one could look in and see that the roof offered no protection whatever from the steady rainfall outside, creating a danger, and that was clearly why it was closed. They are doing renovations but are not transparent about their services. However the worst thing for us was the inflexibility of the management. We reserved a suite for Thursday and Friday nights for two adults and two children expecting two queen beds. They gave us keys two adjoining rooms when we checked in late Thursday night. The next day they called us and told us we needed to check out that day or pay another $400 for Friday night. Upon showing them the printed receipt they agreed that the mistake was the fault of their employee, but since we had accepted the keys, they expected us to pay for the additional room for two nights. We chose to leave the hotel, and go elsewhere for the second night. Then they wanted additional money for early checkout.

6

John

21 Aug 2025

·

Stayed 1 night

Staff friendly. Pool not working. Ice and vending not working. Room was ok, bed comfortable.

4

Nancy

24 Oct 2025

·

Stayed 5 nights

I was very disappointed that this hotel was offered on Hotels.com. The building was run-down, the WIFI did not work, there was no on-site dining, the only security was a camera over the side entry door which was not locked at night. I would not ever recommend staying at this location.

6

Jessica

15 Jul 2023

·

There was juice and coffee, but no creamer. The water may have been old or the containers improperly cleaned. Our family was sick shortly after consuming the beverages. The pool room was leaky with rain water dripping inside and into the pool. The pool water gave my children a rash. There was no roll out/away cot as advertised. I plunged my own toilet bc there were issues with it flushing properly.

6

Johnna

17 Apr 2023

·

Stayed 1 night

The hotel is a little outdated for the price they charge. The pool needs work and they don't offer no breakfast. and there really is no security needs some serious updates

4

Mandy

26 Jun 2023

·

Stayed 3 nights

The hotel was too expensive to not have free breakfast, they still blame covid for no breakfast. The hotel is dirty. The tub takes a long time to drain and the sink makes loud pipe noises. There was an ant infestation, and no other rooms available. The hairdryer did not work and the hallways and stairways were filthy. The beds were comfortable, but the bedding was very cheap and scratchy. The AC was wonderful, very cold, and you can control it in your room. Has a small refrigerator and microwave. Has a cute little graveyard next to the parking lot, Graves from the 1700s. Lots of parking. (Room 216)

4

Geoffrey

6 May 2025

·

Stayed 2 nights

Not as advertised! No restaurant, no swimming pool no nothing and extremely "run down". Please review your advertisement as I consider this false advertising.

6

Sydney

15 Oct 2024

·

Stayed 3 nights

Nice enough for an affordable stay right near the village. The property is due for some updates but the staff was helpful. The pool was closed and the vending machines were all empty. I found my room to be clean and I enjoy being able to control the temperature.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$81
February	US$81
March	US$80
April	US$79
May	US$92
June	US$90
July	US$101
August	US$110
September	US$95
October	US$94
November	US$78
December	US$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $108	17 $105	18 $136	19 $162
20 $105	21 $105	22 $105	23 $104	24 $105	25 $136	26 $162
27 $105	28 $107	29 $105	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $142	3 $162
4 $103	5 $106	6 $103	7 $104	8 $103	9 $136	10 $162
11 $102	12 $103	13 $103	14 $104	15 $104	16 $136	17 $162
18 $101	19 $104	20 $102	21 $101	22 $104	23 $143	24 $162
25 $107	26 $108	27 $101	28 $101	29 $101	30 $136	31 $162

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Room, 2 Double Beds

Deluxe Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed, Jetted Tub

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mystic River Hotel & Suites

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Prices for upcoming dates