Name: Holiday Inn Express Hotel & Suites Dallas West by IHG
Address: 4321 Communications Drive, Oak Cliff, Dallas, Texas, United States of America, Dallas, Texas, US
Price range: US$96–US$230 per night
Rating: 8.58

What guests think

At Holiday Inn Express Hotel & Suites Dallas West by IHG, reviewers often praise clean rooms, friendly staff, and a convenient location near I-30 with plenty of nearby dining, while noting a generally good breakfast and easy parking.

Several reviews mention ongoing renovations and facility issues, especially a cold or closed hot tub and an unheated indoor pool. Guests also report occasional check-in mixups, reservation errors, and slow front-desk responses. Rooms are often comfortable and sometimes spacious, though some note noise, weak shower pressure, and worn or leaking bathroom fixtures. Overall, expect a convenient base with solid basics but inconsistent amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the indoor pool is frequently reported as cold or unheated, and the hot tub is often closed or not working. Guests also note ongoing renovations and occasional issues with elevators, luggage carts, gym equipment, and Wi-Fi/TV.

Related guest reviews

8

Josh

18 Oct 2024

·

Stayed 3 nights

Great stay, just wish the hot tub was working. Maybe it will be fixed next time I stay.

4

Melissa

16 Dec 2024

·

Stayed 1 night

The lady at the front desk was absolutely amazing! However, there were children running through the lobby from the pool unaccompanied by any supervision. The floor was constantly wet with no wet floor signs. At one point, the two elevators were out of service, which is very inconvenient since my mother just had knee replacement surgery. We were very underwhelmed by our stay and very unimpressed by everything except the lady that checked us in.

10

Sheila

10 Jan 2025

·

Stayed 4 nights

The hotel was clean and comfortable. Breakfast options were good. The staff I did come in contact with were friendly. The Tred mill was stuck in the incline position though.

6

Mary

3 Jan 2025

·

Stayed 1 night

The check in employee was very nice. The breckfast was very good. The pool was too cold to swim in and the hot tub was closed off "under maintenance ". We had to get linnen for the pull out sofa ourself. They gave us free snacks for the inconvenience.

4

Tina

30 Dec 2023

·

Stayed 1 night

Hot tub was closed and out of order and it’s is the only reason I booked this hotel

2

Matthew

18 Nov 2023

·

Stayed 1 night

Called Holiday Inn before booking to confirm that there would be breakfast, that the pool would be open, and that the hot tub would be hot. I asked 3 times to be connected directly to someone at the property. Gentleman assured me that everything would be working and that the hot tub would be hot. He said he would get a pop up alert if the hot tub was out of service. We are here to celebrate 3 year old birthday. He wanted to swim. Deborah at the front desk informed us that the hotel is undergoing rennovations and that this is an on going problem. She can confirm that we were unable to enjoy the hot tub. It is way to cold.

6

Joycelyn

14 Aug 2025

·

Stayed 1 night

When we arrived there was no internet so no TV. 100 degrees outside so wasn’t planning on being outside all day. Hair was all over the bathroom floor. So not sure if they used a dirty mop or what.

8

Meghan

14 Apr 2025

·

Stayed 3 nights

The ladies who put out the breakfast in the morning were so nice. The bed was comfortable, water pressure good. The hot tub was a disappointment. It didn’t even get hot and it had way too much chlorine in the pool area. Definitely needs a little modernization, but not bad.

8

Jennifer

26 Dec 2024

·

Stayed 1 night

The breakfast was great. I wanted to use the indoor pool but it was not heated

8

jennifer

20 Dec 2024

·

Stayed 2 nights

Only negative is that they didn’t have enough luggage carts. There were only 2 when we checked in and none available when we checked out.

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Cleanliness

Cleanliness feedback is mostly positive, with many praising clean rooms and common areas. However, multiple reviews cite lapses such as dirty carpets or bathroom areas, hair on floors, and water damage or wear around showers.

Related guest reviews

8

Nan

29 Jan 2023

·

Stayed 1 night

Nice stay. Clean & friendly staff.

6

Joycelyn

14 Aug 2025

·

Stayed 1 night

When we arrived there was no internet so no TV. 100 degrees outside so wasn’t planning on being outside all day. Hair was all over the bathroom floor. So not sure if they used a dirty mop or what.

10

alesha

26 Jul 2025

·

Stayed 1 night

great stay! i stayed a few times throughout the week due to my ac quitting on me in the hot summer, staff was always friendly and the rooms spotless. close to lots of food options, very easy parking.

4

Brittany

12 Aug 2025

·

Stayed 3 nights

I don’t usually do reviews but my room was pretty gross. Not only were there tons of nasty looking stains all over the carpet, but the floors in general were simply dirty. The bathroom was pretty gross as well. The shower Curtain was stained, the caulking in the tub looked like it was done by a child, nearly everything in the bathroom was peeling, it was simply gross. The staff was unprofessional. The female manager who was often at the desk seemed to have a bad attitude. I went to purchase some drinks from the shop and stood waiting while she had a long conversation with someone from housekeeping.. it was in Spanish but they were giggling, and when I approached the desk she held up her finger for me to wait (which is fine), but continued to have her long conversation with housekeeping. When she was done, she turned to me and seemed annoyed and said “yes?” It just seemed really unprofessional. The pros: the lobby was clean, the bed was comfy

8

Jackson

28 Aug 2025

·

Stayed 1 night

Very clean throughout. Slight egg smell in the elevators. Quiet and convenient.

8

Rick

15 Feb 2023

·

Stayed 1 night

Nice clean hotel. Room was very spacious . Walls a little thin. Can hear people talking in room beside

8

Jannessa

14 Apr 2025

·

Stayed 2 nights

Great stay the only thing that wasn’t good was the water pressure in the shower, and the shower head was dirty.

8

Mia

16 Nov 2025

·

Stayed 2 nights

Very clean room. Staff was polite. I recommend parking in front as it seemed there was more camera in the front. Only downside is the way the showers are positioned, water spreads out and there is water damage to the bathroom door and flooring immediately next to shower.

8

Cassandra

22 Sept 2025

·

Stayed 2 nights

Hotel was clean for the most part. Comfortable beds. Good breakfast. Nice pool area. Friendly staff. Accommodated well. The only thing I would say is to clean crevices around the walls in the bathroom.

10

Megan

15 Oct 2023

·

Stayed 1 night

Overall clean, and a very comfortable bed. A little run down, but it is convenient and a good value. The staff was also very nice.

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Rooms

Rooms are generally comfortable and some are spacious, with darkening blinds appreciated. Some guests mention thin walls or other noise, loud A/C, weak shower pressure, and aging fixtures or occasional leaks.

Related guest reviews

10

Amber

7 Nov 2025

·

Stayed 1 night

Love the stay and location. The only thing the pillows were too soft but i would definitely recommend and stay again.

8

Anna

23 Dec 2024

·

Stayed 2 nights

The first room the tv didn't work then they let me charging the room to a different room for the same price.

10

Edwin F. Peet

27 Jun 2025

·

Stayed 1 night

Comfortable stay for one night. Bed & pillows were very comfy and once we figured out what was going on with the a/c the room stayed nice & cool. The blinds made the room very dark. Breakfast was decent with a pretty good variety of items to choose from. The staff were very nice.

8

Rick

15 Feb 2023

·

Stayed 1 night

Nice clean hotel. Room was very spacious . Walls a little thin. Can hear people talking in room beside

10

Julie

19 Nov 2023

·

Stayed 3 nights

We stayed three nights to attend a Cowboys game. The property was clean easy to get to, right off I30. It was quiet. Plenty of food choices nearby and a Walmart across the main road. A good mid way point between Arlington, Dallas and Fort Worth. Plenty of hot water, a little kitchenette,with coffee maker, microwave, refrigerator, sink. Bed was comfortable.

4

Jason

5 Mar 2025

·

Stayed 2 nights

People were great. Place was clean. Bed was like sleeping on concrete. If it wasn’t for the bed I would have given this 5 stars.

6

Paula

2 Mar 2025

·

Stayed 2 nights

It’s a decent hotel.. close to multiple places including Walmart. The air conditioner was so loud, the knob to the bathroom was broken we had to open it with scissors issued from the front desk, handle to toilet was broken. We checked out a day early and have not got refunded the $50 deposit.

8

Jannessa

14 Apr 2025

·

Stayed 2 nights

Great stay the only thing that wasn’t good was the water pressure in the shower, and the shower head was dirty.

10

Carolyn

19 Jun 2025

·

Stayed 1 night

There was water leaking in our bathroom from the room above us.

8

Lisa

11 Mar 2024

·

Stayed 2 nights

I was given a handicap room. The hand held shower would not stay up on the pole.

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Service

Many guests describe staff as friendly and accommodating. Still, there are recurring complaints about check-in delays or mixups, unreturned calls, and inconsistent problem resolution.

Related guest reviews

6

Angie

29 Sept 2025

·

Stayed 2 nights

Went in by myself to check in and was told no room available until 3 but 2 people were checked in before me. I arrived around 2. Husband went in by himself 30 min later and was told differently. No blow dryer available. Front desk would never answer.

6

Vanessa

13 Oct 2025

·

Stayed 1 night

The room was not ready when we check in and the young lady at the desk took my information and told me to wait in my car until the room was ready. I was very annoyed after driving for 10 hours. Then we asked for extra blankets and the where out. The room was very clean. Will not stay that particular hotel again.

10

Jeanette

10 Oct 2025

·

Stayed 1 night

Excellent services as well as the room was perfect.

2

Laurie

10 Jul 2023

·

Stayed 1 night

We got there and the pool had about 40 people in the pool area. When we pulled and parked, two other cars pulled up and about five people came out of each one and went in the door from outside into the pool, which was just wide open. They were drinking and had music up and had the whole area just taken over. It was very uncomfortable. We had chosen this hotel because it had an indoor pool for our kids to swim. When I walked in to speak to the front desk it took 15 minutes for the front desk person to come to the front. I had to call the main number whoops guess called the office. When I addressed the ye front desk lady,Marian, about the pool, she just said oh and when I asked if they were all guest she said well all someone has to have is a key for somebody to get in. I said so they don’t have to be an actual guest??? She didn’t answer. she was unwilling to go check on them or to tell them to turn the music off. I was very disappointed. We ended up just going home with our two kids at night.

4

Brittany

12 Aug 2025

·

Stayed 3 nights

I don’t usually do reviews but my room was pretty gross. Not only were there tons of nasty looking stains all over the carpet, but the floors in general were simply dirty. The bathroom was pretty gross as well. The shower Curtain was stained, the caulking in the tub looked like it was done by a child, nearly everything in the bathroom was peeling, it was simply gross. The staff was unprofessional. The female manager who was often at the desk seemed to have a bad attitude. I went to purchase some drinks from the shop and stood waiting while she had a long conversation with someone from housekeeping.. it was in Spanish but they were giggling, and when I approached the desk she held up her finger for me to wait (which is fine), but continued to have her long conversation with housekeeping. When she was done, she turned to me and seemed annoyed and said “yes?” It just seemed really unprofessional. The pros: the lobby was clean, the bed was comfy

10

Edwin F. Peet

27 Jun 2025

·

Stayed 1 night

Comfortable stay for one night. Bed & pillows were very comfy and once we figured out what was going on with the a/c the room stayed nice & cool. The blinds made the room very dark. Breakfast was decent with a pretty good variety of items to choose from. The staff were very nice.

6

Niki

28 Apr 2025

·

Stayed 1 night

Great location, friendly staff but the room I booked was not available, she did problem solved but didn’t have what I paid the original price as price pending so I paid more.

6

SHARON

6 Oct 2025

·

Stayed 1 night

Breakfast was great - felt very safe in parking lot and on the grounds. PROBLEM - GOT RESERVATIONS ALL SCREWED UP AFTER SEVERAL CALLS TO VERIFY BEFORE ARRIVAL.

8

Oscar

28 Mar 2023

·

Stayed 5 nights

I was able to do early check in on sunday after my long flight. Room was clean and confy.

10

Alan

5 Nov 2025

·

Stayed 1 night

Clean, friendly staff

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Location

Convenient location just off I-30, with quick access to Dallas, Arlington, and nearby restaurants and shops; several guests felt the area was safe.

Related guest reviews

10

Amber

7 Nov 2025

·

Stayed 1 night

Love the stay and location. The only thing the pillows were too soft but i would definitely recommend and stay again.

8

Rosamaria

1 Sept 2025

·

Stayed 1 night

When we came in to check in, the hotel had a very un pleasant smell, I think it was the vacuum cleaner being used when we arrived, other than that, this hotel is located in a great location, with nearby shops and restaurants, and is right on the freeway I-30 and cockrell hill exit

10

K'Erika

20 Apr 2025

·

Stayed 3 nights

Great service and breakfast each day! Also loved how close this hotel was to food, the city, and shopping!

10

Stacey

30 Nov 2024

·

Stayed 1 night

This hotel was close to where our family lives and was very easy to get to. It was quiet and clean and the staff was very friendly.

10

Jessica

18 Mar 2025

·

Stayed 2 nights

Super friendly staff, good amenities. Location is not too far from anywhere downtown.

8

Jackson

28 Aug 2025

·

Stayed 1 night

Very clean throughout. Slight egg smell in the elevators. Quiet and convenient.

10

Olivia

26 Apr 2025

·

Stayed 2 nights

Close to restaurants and stores

10

Julie

19 Nov 2023

·

Stayed 3 nights

We stayed three nights to attend a Cowboys game. The property was clean easy to get to, right off I30. It was quiet. Plenty of food choices nearby and a Walmart across the main road. A good mid way point between Arlington, Dallas and Fort Worth. Plenty of hot water, a little kitchenette,with coffee maker, microwave, refrigerator, sink. Bed was comfortable.

8

Amanda

26 Oct 2025

·

Stayed 1 night

Room was perfect and in a great and accessible location for what we were looking for

8

Jackye

20 Sept 2024

·

Stayed 1 night

Convenient location

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Dining

Breakfast is widely liked for taste and selection, though a few guests found it limited or average.

Related guest reviews

10

Noami

5 Sept 2025

·

Stayed 1 night

Clean and friendly place breakfast was great.

10

Michelle

30 Mar 2025

·

Stayed 2 nights

I really liked how clean the hotel was. They had an amazing breakfast that was actually very fresh and delicious with lots of items to chose from!! I loved the hot tub but wished the pool had been heated!! Overall it was a great place to stay

10

Esperanza

4 Apr 2025

·

Stayed 4 nights

Friendly staff, great breakfast! We would definitely stay here again!

10

K'Erika

20 Apr 2025

·

Stayed 3 nights

Great service and breakfast each day! Also loved how close this hotel was to food, the city, and shopping!

10

Irving

17 May 2025

·

Stayed 3 nights

bathroom was s little worn out but, and breakfast was a little bleak but over all great service comfy bed and great price

10

Bonnie

30 Mar 2025

·

Stayed 1 night

Great stay. Friendly staff, Comfortable bed, clean, and excellent breakfast.

10

Ramesh

16 May 2025

·

Stayed 3 nights

Breakfast options were limited

10

Edwin F. Peet

27 Jun 2025

·

Stayed 1 night

Comfortable stay for one night. Bed & pillows were very comfy and once we figured out what was going on with the a/c the room stayed nice & cool. The blinds made the room very dark. Breakfast was decent with a pretty good variety of items to choose from. The staff were very nice.

6

SHARON

6 Oct 2025

·

Stayed 1 night

Breakfast was great - felt very safe in parking lot and on the grounds. PROBLEM - GOT RESERVATIONS ALL SCREWED UP AFTER SEVERAL CALLS TO VERIFY BEFORE ARRIVAL.

8

Cassandra

22 Sept 2025

·

Stayed 2 nights

Hotel was clean for the most part. Comfortable beds. Good breakfast. Nice pool area. Friendly staff. Accommodated well. The only thing I would say is to clean crevices around the walls in the bathroom.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$103
February	US$107
March	US$109
April	US$109
May	US$101
June	US$161
July	US$107
August	US$111
September	US$114
October	US$118
November	US$105
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $131	17 $108	18 $132	19 $128
20 $105	21 $96	22 $96	23 $96	24 $101	25 $130	26 $149
27 $106	28 $97	29 $97	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $113	2 $120	3 $120
4 $108	5 $117	6 $139	7 $142	8 $125	9 $230	10 $230
11 $117	12 $105	13 $113	14 $117	15 $109	16 $137	17 $164
18 $105	19 $113	20 $130	21 $134	22 $130	23 $130	24 $145
25 $106	26 $98	27 $98	28 $102	29 $102	30 $106	31 $114

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed

Room (Specialty)

Suite, 1 King Bed

Suite, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Dallas West by IHG

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