Holiday Inn Express Hotel & Suites Dallas West by IHG

The ice machine didn't work on our floor and hadn't been working for a long time. Multiple small things in the room were broken, light switch, plugs not working ect. The hotel is in a bad area, hoodlums were in the lobby and the desk staff was having a hard time removing them Be careful where you park your vehicle

Friendly and helpful staff, comfortable beds.

Room was ok, but the pool was a disaster! Filthy.

Room was clean staff was great

There were some issues with making sure I still had a booking even after I notified the property I would be arriving closer to the end of check-in time. They attempted to charge my card before I arrived, which was against what I was notified at booking. Staff was delightful and breakfast was good, but the room had various unidentified stains on multiple surfaces, there was unidentified cheese in the mini fridge, the bathroom made me and my spouse claustrophobic, and there was what I can only explain as an audible party in the 2nd floor hallway the Saturday night we stayed there, with a mess of empty bottles and wrappers the next morning. I don't think we'll be coming back.