Name: Candlewood Suites San Antonio NW Near SeaWorld by IHG
Address: 9502 Amelia Pass, Far West Side, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$82–US$121 per night
Rating: 8.03

What guests think

Across recent reviews, guests describe Candlewood Suites San Antonio NW Near SeaWorld by IHG as a practical, suite-style stay with in-room kitchens and a convenient location, but experiences vary widely in cleanliness, maintenance, and overall reliability.

Ongoing renovations frequently affected the lobby and common areas, with reports of construction clutter, noise, and temporarily closed amenities like the fitness room. Room quality is mixed: several guests found suites clean and comfortable, while others noted odors, pests, worn furnishings, drainage or AC problems, and occasional Wi-Fi or TV issues. Staff are often described as friendly and helpful, but some guests experienced rude interactions, overbooking or cancellation problems, and confusing or unexpected charges and deposits. Expect a functional stay with kitchens, but check renovation status and policies before booking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations disrupted common areas, with the lobby cluttered and the fitness room closed at times.

Related guest reviews

10

Haley

14 Mar 2023

·

Stayed 3 nights

When we arrived to the room it was a little older than I thought it would be but it was clean I always check sheets and everything looked good. There was a full size kitchen which I didn’t expect but was a nice addition. We were provided enough towels for our stay and did not have to ask for more which I really like. Our stay was very quiet we couldn’t hear other guests in the hallways or next room and it was a spring break weekend so that says a lot. Check in/out staff were very friendly and efficient. Parking was easy. Sonic is right outside the motel and there is a Pho spot right across the street so access to food is good. Overall good experience. Clean, quiet stay.

6

Dario

28 Sept 2025

·

Stayed 2 nights

The hotel was being remodelled and had pallets of equipment in the entrance, fitness center, and other places. Aside from this, the hotel was very nice, quiet and friendly. The bed was a little too firm for my liking.

6

C B

13 Oct 2025

·

Stayed 2 nights

It was a hotel under repair. This should have been mentioned as gym closed, no breakfast offered, broken coffee machine. We are 7 weeks on the road and stay at hotels every night. Hope this will improve once renovations are complete.

8

Manuel

20 Nov 2025

·

Stayed 1 night

Everything went well except, hotels.com left out the part that the hotel was in full remodeling mode. The whole lobby was packed with boxes, there was no available room or office space to take a zoom meeting and the gym was unavailable due to the remodeling. The TV inside the room was an old scool model with a DVD Player. The bed was a Double sized bed instead of a queen. Again, I want to reiterate that everything would have been fine if we were rold about this before.

8

Omar

13 Nov 2025

·

Stayed 1 night

Yes, the kitchen is excellent, I couldnt enjoy the pool, it looks clean anyway.

6

Hortencia

25 Jun 2024

·

Stayed 1 night

Full kitchen/not very clean No ice machine

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Cleanliness

Cleanliness feedback is mixed: many report clean rooms, but others cite pests, odors, construction dust, stained or worn furnishings, mold, and dirty bathrooms or tubs.

Related guest reviews

6

Angela

21 Sept 2025

·

Stayed 2 nights

The room was clean however the comforter and the cover were dirty and had studying in them. The next morning I was great m greeted by a roach in the kitchen. Not happy.

6

Brian

23 Oct 2024

·

Stayed 1 night

There was bugs and mold in the bathroom. Although the bed was really comfortable

8

Rafael

14 Sept 2025

·

Stayed 1 night

Rooms very clean, good amenities, bed and pillows very comfortable, front desk gentleman very amicable, hallways looks dirty but because of the old carpets…

10

Rene

15 Sept 2025

·

Stayed 2 nights

Clean

4

skyler

23 Sept 2025

·

Stayed 8 nights

I completely understand hotel’s need construction. I was not made aware till after I checked in. No way possible I could do my meetings because it was so loud. They replaced my curtains and left drywall dust everywhere and all over the bed. I took the towels off and was assured it would be cleaned only to come back to nothing. The sink. And dishwasher didn’t work and they never came to fix it. Ice make didn’t work in freezer either. Made no attempt to fix this. Watch out for the rusty nails everywhere from the construction.

8

danielle

20 Jul 2025

·

Stayed 3 nights

Rooms were great, spacious enough to put a airmatress . It has a fridge/ stove, microwave.. with some pans utensil and plates. Only thing we found a weird bug in the sink the 1st night. Other than that is was great.

4

Les

28 Apr 2025

·

Stayed 1 night

The condition of the room was very worn and smelled. Bathtub would not drain. Furniture was stained. Check-in time was 3 o'clock and we had an event at 3. Would not allow us to check in 30 minutes early to get ready. Not very accommodating.

10

Tracy

15 Sept 2025

·

Stayed 3 nights

The room was fine, it was nice to have the small kitchen. They are planning renovations, so it is a bit worn but was completely functional and clean. We would stay again.

8

lacey

1 Jan 2023

·

Stayed 1 night

Floor and bathtub in room were dirty

2

John

23 Apr 2025

·

Stayed 1 night

Roaches in the first room, then dirty unmade room on the second attempt. One resident had 3 dogs living in the suite! Not again!

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AI-generated summary based on recent guest reviews

Rooms

Suites feature full kitchens and reasonable space, but decor and equipment feel dated; some reported firm or small beds, noise from neighboring rooms, spotty Wi-Fi or TV, weak water pressure, and AC or hot-water issues.

Related guest reviews

10

Haley

14 Mar 2023

·

Stayed 3 nights

When we arrived to the room it was a little older than I thought it would be but it was clean I always check sheets and everything looked good. There was a full size kitchen which I didn’t expect but was a nice addition. We were provided enough towels for our stay and did not have to ask for more which I really like. Our stay was very quiet we couldn’t hear other guests in the hallways or next room and it was a spring break weekend so that says a lot. Check in/out staff were very friendly and efficient. Parking was easy. Sonic is right outside the motel and there is a Pho spot right across the street so access to food is good. Overall good experience. Clean, quiet stay.

6

Dario

28 Sept 2025

·

Stayed 2 nights

The hotel was being remodelled and had pallets of equipment in the entrance, fitness center, and other places. Aside from this, the hotel was very nice, quiet and friendly. The bed was a little too firm for my liking.

8

Dawn Dugger Woodin

30 Jun 2024

·

Stayed 1 night

It was a nice property very conveinent to get to but it was noisy and you could the other guests next to us. Other than that the room was very nice and clean.

6

ann

30 Mar 2025

·

Stayed 3 nights

Had to move my room three times so I got a TV that works and then I wake up to know hot water. But it’s not worth saying anything because I was checking out after three days. I have been there several times before I never had an issue.

4

Scott

25 Aug 2025

·

Stayed 6 nights

They could not get the Wi-Fi to work in our room had to have service on the bathroom shower and door lock

8

Manuel

20 Nov 2025

·

Stayed 1 night

Everything went well except, hotels.com left out the part that the hotel was in full remodeling mode. The whole lobby was packed with boxes, there was no available room or office space to take a zoom meeting and the gym was unavailable due to the remodeling. The TV inside the room was an old scool model with a DVD Player. The bed was a Double sized bed instead of a queen. Again, I want to reiterate that everything would have been fine if we were rold about this before.

6

David

9 May 2024

·

Stayed 4 nights

Did not meet my expectations. The room had 1 kitchen type chair that was not comfortable to sit it. My daughter had asked the desk for a comfortable chair for me. When I got back another kitchen type chair was provided, not much better than the 1st one. The water pressure in the shower was less than desireable (mentioned to front desk). Sorry to say I have been more comfortable in motel/hotels for half the price.

6

Stephen

22 Oct 2024

·

Stayed 4 nights

AC didn’t work properly and even though I told the front desk on the second morning, it was not fixed. TV remote didn’t work properly. Hotel just feels run down.

8

danielle

20 Jul 2025

·

Stayed 3 nights

Rooms were great, spacious enough to put a airmatress . It has a fridge/ stove, microwave.. with some pans utensil and plates. Only thing we found a weird bug in the sink the 1st night. Other than that is was great.

10

Tracy

15 Sept 2025

·

Stayed 3 nights

The room was fine, it was nice to have the small kitchen. They are planning renovations, so it is a bit worn but was completely functional and clean. We would stay again.

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Service

Staff are often friendly and accommodating, yet responsiveness to issues varies, with reports of unresolved maintenance requests, rude interactions, overbooking or cancellations, and key or billing problems.

Related guest reviews

8

Leta

30 Aug 2025

·

Stayed 2 nights

Staff was great

10

Karen

9 Oct 2023

·

Stayed 1 night

Check In was excellent ... Hotel.com had messed up my reservation and they went ahead and checked me in while they spent an hour working with Hotels.com getting everything figured out ... everything was good in the room ...

2

Elena

30 Nov 2023

·

Stayed 2 nights

Want to sleep? Dont try it, they will cancel and wont let you know. Even if you register your phone with international code

10

J

2 Dec 2023

·

Stayed 2 nights

Great stay and great staff

2

Brandon

16 Mar 2025

·

Stayed 1 night

The front desk lady was rude. They had a power outage (obviously not their fault) and I had some questions and she just interrupted me and said I didn’t have to stay there if I didn’t want to and that wasn’t her problem. Over all terrible experience and will not be staying there ever again.

10

Ms.

22 Sept 2024

·

Stayed 1 night

(: great place to stay, the girls at the front desk allowed me to check in an hour early and made my dog feel welcome!!! Will come back every time I stay at San Antonio!!

10

David

21 Jun 2025

·

Stayed 1 night

The staff was helpful and very friendly. I highly recommend it

2

Ray

20 Jul 2025

·

Stayed 1 night

They over booked and even though I reserved the room 2 weeks in advance when we arrived to check in we was sent to another hotel way out of the area that we needed to be in.

4

skyler

23 Sept 2025

·

Stayed 8 nights

I completely understand hotel’s need construction. I was not made aware till after I checked in. No way possible I could do my meetings because it was so loud. They replaced my curtains and left drywall dust everywhere and all over the bed. I took the towels off and was assured it would be cleaned only to come back to nothing. The sink. And dishwasher didn’t work and they never came to fix it. Ice make didn’t work in freezer either. Made no attempt to fix this. Watch out for the rusty nails everywhere from the construction.

10

George

9 Sept 2023

·

Stayed 1 night

Staff were very courteous and professional

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Location

Generally described as convenient to events, family, and nearby dining, with easy access to the area.

Related guest reviews

10

Haley

14 Mar 2023

·

Stayed 3 nights

When we arrived to the room it was a little older than I thought it would be but it was clean I always check sheets and everything looked good. There was a full size kitchen which I didn’t expect but was a nice addition. We were provided enough towels for our stay and did not have to ask for more which I really like. Our stay was very quiet we couldn’t hear other guests in the hallways or next room and it was a spring break weekend so that says a lot. Check in/out staff were very friendly and efficient. Parking was easy. Sonic is right outside the motel and there is a Pho spot right across the street so access to food is good. Overall good experience. Clean, quiet stay.

10

Bruno A

3 Sept 2025

·

Stayed 1 night

Close by my favorite places

8

Dawn Dugger Woodin

30 Jun 2024

·

Stayed 1 night

It was a nice property very conveinent to get to but it was noisy and you could the other guests next to us. Other than that the room was very nice and clean.

10

Daniel

11 May 2023

·

Stayed 5 nights

I will always stay at this property. The staff is friendly and helpful. The hotel is conveniently located near my family's residence.

10

Aaron

26 Sept 2023

·

Stayed 2 nights

Great location to where I had family and nice area

10

Ann

3 Dec 2023

·

Stayed 3 nights

Convenient and clean

10

Wyatt

25 Nov 2024

·

Stayed 3 nights

I like how close the hotel was to many events.

6

Mark

14 Mar 2023

·

Stayed 4 nights

Close to our event.

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Dining

No complimentary breakfast is offered, and one stay noted a broken coffee machine. Several guests wished for at least simple morning options, though nearby eateries are available.

Related guest reviews

10

Haley

14 Mar 2023

·

Stayed 3 nights

When we arrived to the room it was a little older than I thought it would be but it was clean I always check sheets and everything looked good. There was a full size kitchen which I didn’t expect but was a nice addition. We were provided enough towels for our stay and did not have to ask for more which I really like. Our stay was very quiet we couldn’t hear other guests in the hallways or next room and it was a spring break weekend so that says a lot. Check in/out staff were very friendly and efficient. Parking was easy. Sonic is right outside the motel and there is a Pho spot right across the street so access to food is good. Overall good experience. Clean, quiet stay.

6

Tony

29 Oct 2023

·

Stayed 3 nights

The rooms were ok, nice little restaurant near by. They could use carpeting up date. They charge you The whole stay Plus each individual day(charges pending) WE WERE NEVER TOLD THIS.

10

Charles David

5 Mar 2025

·

Stayed 1 night

Just wished they had something to eat in the morning

10

Charles David

3 Jul 2025

·

Stayed 1 night

Nice place, unfortunately no continental food

6

C B

13 Oct 2025

·

Stayed 2 nights

It was a hotel under repair. This should have been mentioned as gym closed, no breakfast offered, broken coffee machine. We are 7 weeks on the road and stay at hotels every night. Hope this will improve once renovations are complete.

8

Lynda

25 Sept 2023

·

Stayed 1 night

All good except I didnt realize they had no breakfast in the morning. Other than that a decent place.

10

Charles David

12 Sept 2024

·

Stayed 1 night

Nice place, unfortunately there is no continental breakfast. But all good and clean

10

Charles David

14 Sept 2024

·

Stayed 1 night

Liked everything, could have offered a complimentary muffin or something to go.

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Month	Average price
January	US$75
February	US$84
March	US$90
April	US$96
May	US$91
June	US$95
July	US$104
August	US$89
September	US$79
October	US$97
November	US$89
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $85	15 $83	16 $82	17 $88	18 $94	19 $115
20 $82	21 $82	22 $87	23 $92	24 $87	25 $104	26 $104
27 $86	28 $95	29 $89	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $108	3 $103
4 $85	5 $94	6 $95	7 $94	8 $97	9 $116	10 $116
11 $87	12 $87	13 $95	14 $95	15 $95	16 $109	17 $109
18 $95	19 $95	20 $95	21 $95	22 $95	23 $121	24 $117
25 $95	26 $95	27 $95	28 $95	29 $95	30 $99	31 $99

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Studio Suite, 2 Queen Beds

Studio Suite

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed

Studio Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites San Antonio NW Near SeaWorld by IHG

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Prices for upcoming dates