Name: Royal Hideaway Playacar All-Inclusive Adults Only Resort
Address: Lote Hotelero 6, Manzana 6 Fracc. Playacar, Playacar Zona Hotelera, Playa del Carmen, Solidaridad, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.38

Guest reviews

8.4

Very good

Based on 1,001 verified reviews

Who stays here?

Business

1%

Couple

79%

Family

9%

Group

8%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Royal Hideaway Playacar All-Inclusive Adults Only Resort is praised for its friendly staff, beautiful gated Playacar setting, and a wide, quiet beach, while recurring concerns include dated rooms, spotty air-conditioning, and dinner-reservation hassles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Kerry

11 Mar 2026

·

Stayed 7 nights

The service was incredible. The staff was excellent. The resort was impeccable. Our room was cozy, spacious, and clean.

8

Eric

31 Jan 2026

·

Stayed 5 nights

Ricky the concierge is the best!!! Hats off to him. Pools were great, beach was amazing, food was OUT OF THIS WORLD. Cons: pools close at 8pm

4

Leon

25 Jan 2026

·

Stayed 6 nights

Ground are looked after very well. Pools / beach are exceptional.Very difficult to get a chair around a pool... Very difficult to enjoy the stay in a room that was not satisfactory. Very dissapointed in they way issues of the room where delt with. Every problem was turned around and manipulated to be our issue. Entering the room with the do not disturb sign on. There are many good things about this resort but in the end the room made the stay uncomfortable.

8

Emma

24 Jan 2026

·

Stayed 9 nights

Clean room and good breakfast

10

Katelyn Elizabeth

24 Jan 2026

·

Stayed 8 nights

The staff at this resort definitely makes the experience so so great. Ricky, the concierge, accommodated our large group’s needs and took care of any need we had. The waitstaff was always very friendly and kept the drinks flowing… shoutout to Genaro who was so friendly and always went the extra mile for us. There’s so many activities offered throughout the day and Carlos and Roberto made everything so so fun. This was our second time at this resort and it won’t be our last!

Lote Hotelero 6, Manzana 6 Fracc. Playacar, Playacar Zona Hotelera, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Location

With a stay at Royal Hideaway Playacar All Inclusive - Adults only in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Beach and Quinta Avenida. This all-inclusive property is 1.7 mi (2.7 km) from Playa del Carmen Main Beach and 5.3 mi (8.6 km) from Xcaret Eco Theme Park.

Piste Cyclable sur Paseo Xaman-Ha(0.3 Miles)

Mayan Ruins of Playacar(0.6 Miles)

Xaman Ha Aviary(0.9 Miles)

Playacar Beach(0.9 Miles)

Plaza Paraiso(1.2 Miles)

Paseo del Carmen(1.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Yes, free valet parking is available on-site, but it is limited. Reservations are not required.

Breakfast is available, and guests can enjoy breakfast in the room. Specific serving hours are not mentioned.

No pets are allowed at this property, including service animals.

Check-in is from 15:00 to 22:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges could apply.

Yes, airport shuttle services are available. Specific pricing and arrangements are not detailed.

The property features elevators and step-free entrances. Wheelchair-accessible facilities are available in public areas and rooms. Specific details about bathrooms and pool access features are not provided.

The property is located in Playacar, Playa del Carmen, within a 5-minute drive of Quinta Avenida and Playacar Beach. It is approximately 1.7 miles from Playa del Carmen Main Beach and 4.8 miles from Xplor Theme Park. Nearby attractions include Mayan Ruins of Playacar (0.9 km) and Playacar Beach (1.5 km).

Yes, there is an outdoor swimming pool available. The operational hours and seasonal availability are not specified.

Children 17 years old and younger are not permitted at this adults-only property.

Royal Hideaway Playacar All-Inclusive Adults Only Resort

Amenities

Property description

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