The Capistrano Coast House

The first room they put us in the heater and AC both did not work. So they moved us to a second room. In that room the black out shade did not work and it was in the down position so the ocean view as advertised was blocked. The toilet paper holder fell off the wall and the beautiful tile floors were so dirty that the bottoms of your feet became brown from walking on them. We told staff about these things and nothing was done about them during our stay. On the plus side, the breakfast was very nice, location was very good and there was plenty of free parking. This place does not deserve a four star rating.

We loved the space, the location was ideal and the sunsets were beautiful.

We had a wonderful stay! The hotel is absolutely beautiful, with a lovely atmosphere and a fantastic location in Dana Point. Everything made our visit feel relaxing and special. We truly enjoyed our time here and would definitely stay again. Highly recommended!

This place looks like it has just had a makeover. Very nice interior but no closet or dresser space. Outside of that it is very clean and there’s a lot of attention to detail. I highly recommend it.

Bad experience. When we arrived at 7:30 pm, we had to wait 10 minutes for a desk clerk. When she arrived we were told our room wasn’t cleaned yet and we’d have to wait 30 minutes+ for cleaning and that she would help them clean. When our room was “ready” the tile floors were all wet and really slippery. Worst yet, it was as cold as a meat locker and the thermostat didn’t appear to work. After calling the desk and getting a full voicemail box, we went to the lobby and the desk clerk came up and notified us that it was broken. There weren’t any other available rooms. The clerk was polite and did what she could. We couldn’t sleep in a freezing room, turned in our key and found a hotel down the street. We reported this to Hotels.com and asked if we could get a refund of our $212 One Key Rewards. They spoke to the management and they declined. We were offered a $50 One Key Reward for a future stay. We would never go back.