Name: Hyatt Place San Antonio North Stone Oak
Address: 1610 East Sonterra Boulevard, Stone Oak, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$110–US$169 per night
Rating: 8.68

What guests think

At Hyatt Place San Antonio North Stone Oak, travellers frequently praise the friendly staff, clean, spacious rooms, and convenient location near highways, hospitals, and shopping, while noting recurring drawbacks like noisy in‑room AC and elevator outages.

Several reviews mention pool closures or a crowded, chilly pool, and multiple reports of vehicle break‑ins in the parking lot raise safety concerns. Breakfast is widely liked, though a few guests found items limited or cold and some were surprised by fees or early shutdowns. Expect a comfortable, convenient stay with friendly service, but double‑check pool status and take care with parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool access has been inconsistent, with several reviews noting closures, cold water, or a small crowded pool; elevator outages caused long waits across multiple stays. Parking is easy for many, but multiple reports of vehicle break‑ins raise safety concerns; some mention a bar and gym with occasional issues.

Related guest reviews

4

Victoria

16 Jun 2025

·

Stayed 4 nights

Do NOT stay at this hotel . Tragically, our truck was broken into along with five other vehicles on the same night. When we spoke to the manager, we were even more disappointed to discover that she was careless. She claimed that they had security, but we never saw any security personnel at night. There were nights when we arrived early and others when we arrived late, and no one was out there, how can they break into 5 vehicles when there is a security according to hotel management. To make matters worse, they shattered our window, and we had to pay to get it fixed promptly since it was our only vehicle that allowed us to move around at that time

4

MATTHEW

20 Mar 2023

·

Stayed 2 nights

Didn’t like that there was only one elevator working. Made it very inconvenient with having to wait long periods or go down 6 flights of stairs so you can get where you are going on time.

8

Carey

30 May 2024

·

Stayed 1 night

Beds were comfy, room location was quiet, breakfast was great. The only disappointment was the hot water in our bathroom and the AC in the gym. We were given the handicap accessible room. We called down to inquire about the lack of hot water, and we were told there we no more double beds available and they would have to run faucets downstairs in order to get hot water in our room. AC was out in the gym

10

Paige

11 Sept 2024

·

Stayed 1 night

We decided last minute to go to a comedy show in downtown San Antonio. However we didn’t want to stay downtown. This area was easy accessible from Austin as well as driving to downtown San Antonio. The parking was complimentary, ample lighting and walked at night by a security officer. The rooms were spacious, clean, the beds were comfortable and there were several mirrors in the case it’s a girls trip. I would definitely stay here again when I return to San Antonio. Thank you

10

LUIS

15 Jan 2025

·

Stayed 1 night

I like the location and the breakfast, Pool was not warm so we couldnt use it

10

Mario

6 May 2023

·

Stayed 3 nights

This specific property is conveniently located for when I travel for business. The room is spacious with a separate living area which I like. My only complaint is there are only two elevators and in the past four visits this year, 2023. One of the two elevators has been out of order which causes an extensive wait time to get to your floor and back down the lobby. If management can get on the technicians behind to hurry and fix the elevator, it will make the guest experience more enjoyable. Thank you in advance, and I look forward to my next visit!

10

Claudia

10 Mar 2024

·

Stayed 2 nights

Love this hotel i just would’ve had want to know in advance the pool was out of order. But they let us take the kids to lifetime pool facilities and they love it. Thank u

8

Lane

5 Jan 2025

·

Stayed 3 nights

Not a lot of space in bathroom area to put clothes to change after a shower. About 5-ish EV chargers not in operation. Disappointed with that since we needed to be able to charge over night. They were covered with plastic. Dogs barking in the room next to us. Room felt humid at times.

6

Ariel

22 Mar 2024

·

Stayed 1 night

Pool was not functioning during my stay.

4

Gary

4 Aug 2025

·

Stayed 1 night

To start the fold out bed was uncomfortable for the kid and the pool was too small for the amount of people for that hotel. We couldn’t even enjoy the pool because of so many people and for all the different charges of taxes you charge people is crazy and I will not be stay at any of your establishment. Also $8.00 you charge for breakfast is a little outrageous based on what you had and all the cold food that was supposed to be hot it was not hot at all!!

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Cleanliness

Many guests found the hotel and rooms very clean, often highlighting fresh‑smelling halls and tidy spaces. However, recurring complaints include pests (ants or roaches), stained or dirty linens, and occasional housekeeping misses.

Related guest reviews

10

Bethany

15 Feb 2023

·

Stayed 1 night

Great staff room was spacious and clean. Definitely would stay here again.

6

John

4 Nov 2024

·

Stayed 1 night

When getting ready for bed, there was a sticky residue in the sheet close to the foot of the bed. I spilled a little water on the floor and grabbed a towel to wipe up the water and tnd the towel can up brown from the dirty tile

4

Sidney

14 Mar 2024

·

Stayed 1 night

I’m gonna start with something positive, when I arrived (2 adults 3 small children) the staff was very friendly and took time to talk to my kids and be very friendly with them. But the room wasn’t very clean. There was some trash and hygiene products left behind and hair in the shower on the wall and I got a bathtub when we requested a shower. The tub was dirty as well. Not very satisfied and wasn’t worth almost $200. Won’t stay again.

10

Israel

11 Mar 2024

·

Stayed 1 night

This hotel is clean and updated. We loved our stay. We requested extra items and they fulfilled our request. We are so happy with our stay!

8

Richard

8 Nov 2025

·

Stayed 1 night

There were lots of ants where the ac unit was. Wiped them all off then returned after we came back from a day of shopping. Other than that, everything else was fantastic!

10

Alberto

16 Jul 2025

·

Stayed 2 nights

The hotel is so clean.

10

Kelsa

1 Sept 2025

·

Stayed 2 nights

I always enjoy staying at this hotel. The breakfast was delicious and the rooms are always so comfortable as well as super clean.

4

pablo

23 Aug 2024

·

Stayed 4 nights

Not clean, very dirty

2

Cesar

22 Jul 2024

·

Stayed 1 night

Got a last minute pet charge that it never said there was going to be one when I booked it even though I put I was taking a pet. There was dirty towels and cockroaches in the room

10

Dhan

17 Aug 2024

·

Stayed 1 night

Room was clean, and the halls smelled clean, definitely will stay here again. Thank you

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Rooms

Rooms are generally spacious with comfortable beds and quiet interiors, and guests appreciate the no‑carpet flooring. Drawbacks include noisy in‑room AC, layout quirks like a sink outside the bathroom or one TV for split layouts, and uncomfortable sofa beds for some.

Related guest reviews

8

Larry

14 Jun 2025

·

Stayed 1 night

Is had a nice room paid a nice price. Had no microwave.

8

Jose

11 Dec 2024

·

Stayed 2 nights

It was a convenient location. The AC/Heater system in the room was a little loud.

8

Judith

6 Jun 2025

·

Stayed 2 nights

Absolutely spotless! I initially had trouble with getting hot water but the staff made some adjustments and after that it was great. The sofa-bed couch in my room was really saggy and uncomfortable.

8

Nancy

7 Oct 2025

·

Stayed 5 nights

Beds were comfortable. Room clean.

10

Stephanie

25 Nov 2025

·

Stayed 1 night

The room was spacious and staff was friendly.

8

Ted

12 Nov 2024

·

Stayed 2 nights

The rooms need to be upgraded with usb/type c plugs. My wife didn’t like that the sink was in the room, not in the bathroom. The room Needed a microwave.

10

Kelsa

7 Apr 2025

·

Stayed 2 nights

I always enjoy staying at this property due to how quiet the rooms are and how comfy the beds are.

6

Albert

19 Aug 2024

·

Stayed 1 night

Nice hotel. We have stayed here many times . A/C in room made a turning off sound that woke us every time it went off. We heard every ding, sound, voices all evening and morning from elevator. Didn't get much sleep .

8

Arthur

28 Sept 2025

·

Stayed 1 night

Room was excellent and comfortable

6

KRISTINA

27 Feb 2023

·

Stayed 3 nights

The room was spacious. Beds very soft. AC louder than normal making it very hard to sleep.

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Service

Service is frequently praised as friendly, helpful, and professional, with smooth check‑ins. Still, a number of guests reported lapses such as slow or unresponsive support, rude interactions, or poor problem resolution.

Related guest reviews

10

Alejandro

28 Nov 2025

·

Stayed 2 nights

Very good, awesome staff very helpful

10

Josue D

13 Jul 2025

·

Stayed 2 nights

Great stay overall! The staff was so friendly and room was ready at check in. They were kind and patient.

10

Alan

3 Oct 2024

·

Stayed 2 nights

The hotel staff provided exemplary service, characterized by remarkable hospitality and kindness. Their exceptional standards ensure my repeat business and justify my wholehearted endorsement.

8

Evelyn

20 Sept 2024

·

Stayed 1 night

The first time we stayed here, the staff members were extremely friendly and helpful. This time around not so much, the check in clerk was rude and had an attitude as if we were bothering her from being on her phone. The breakfast staff was extremely rude, never said good morning or excuse me, or may I help you. When I asked for utensils the lady told me they are over there. When I corrected her and informed her that the container was empty, another lady came out with a box and slammed it on the counter with a look of disgust and an attitude. Never said excuse me to anyone, just pushed her self into the counter area and filled them up and walked away. Honestly rethinking about staying here again when we go back to San Antonio. May have to try another hotel up the road for a little less money, but hopefully better service.

2

Maria Chloe

19 Aug 2025

·

Stayed 1 night

The bed is itchy, the toilet won’t flush took them forever to change our room.

4

Ludwign

30 Mar 2025

·

Stayed 1 night

TV was not working, spend at least an hour trying to get a movie for the kids using their chromecast feature, didn’t work. Front desk unable to make simple small decisions to solve the problem when needed. Leadership not available

10

Rian

13 Sept 2024

·

Stayed 1 night

Staff were all personable, the rooms were nice and clean and great a/c. Love that there was no carpet in the room. All amenities were up to standard. I would stay here again

2

Jose

8 Oct 2023

·

Stayed 1 night

We arrived to the hotel and there were no rooms available for us. We were sent to another place near to our first place. They argued they are not responsible for third party reservations, I think this is not a fair practice, very disappointed

10

Jarret

8 Sept 2025

·

Stayed 1 night

Staff is amazing!!!!

10

Jarret

3 Mar 2025

·

Stayed 1 night

Staff is a little pretensions. I felt like I was getting in their way.

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Location

The location is convenient to highways 281/1604, hospitals, restaurants, and shopping, though highway‑facing rooms can experience traffic noise. Several reviews cite parking lot break‑ins, while others felt the area safe and appreciated easy access.

Related guest reviews

10

Sophia

7 Jul 2024

·

Stayed 1 night

Love the location -close to shopping and places to eating

4

Victoria

16 Jun 2025

·

Stayed 4 nights

Do NOT stay at this hotel . Tragically, our truck was broken into along with five other vehicles on the same night. When we spoke to the manager, we were even more disappointed to discover that she was careless. She claimed that they had security, but we never saw any security personnel at night. There were nights when we arrived early and others when we arrived late, and no one was out there, how can they break into 5 vehicles when there is a security according to hotel management. To make matters worse, they shattered our window, and we had to pay to get it fixed promptly since it was our only vehicle that allowed us to move around at that time

10

Terri

17 May 2025

·

Stayed 3 nights

It was really nice good location

10

Bren

31 Jul 2024

·

Stayed 4 nights

We had a comfortable stay. The hotel is nice and well located with easy access to main roads.

6

Alejandro

27 Feb 2023

·

Stayed 2 nights

Hotel was clean and newer. Wouldn't stay again. They had car break-ins 2 nights in a row, even with security on site. Beaware.

10

DENISE

13 Apr 2024

·

Stayed 3 nights

You will need a vehicle or use Lyft or Uber to get around as nothing is exactly in walking distance because of it being conveniently located right off the highway however Lyft and Uber is cheap to get around and almost always pick up within 2-5 minutes unless you request a wait and save option. Ordering an Lyft or Uber can be problematic as the drivers tend to arrive 20 to 10 minutes ahead of the requested time so be aware of that when doing a schedule pick up time

10

Kenneth

19 Aug 2025

·

Stayed 1 night

Close to hospital

10

Tammie

1 Jul 2024

·

Stayed 1 night

Located close to restaurants and shopping

10

Francisco

12 Apr 2024

·

Stayed 3 nights

The hotel was located next to U.S 281 and the traffic at night was exceptionaly noisey. Several drivers, (especially motor cycles) treated 281like a drag-strip.

10

Vanessa

20 Jul 2025

·

Stayed 3 nights

I liked that everything was so close to us. We didnt have to drive far for attractions. Hotel was well maintained.

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Dining

Breakfast is often described as delicious, plentiful, and a highlight of the stay. Some guests encountered limited or cold items, early shutdowns, or confusion/fees around whether breakfast is complimentary.

Related guest reviews

8

Rick

10 Jul 2023

·

Stayed 2 nights

Breakfast was stated to end at 10am, We arrived at 9:30 and the attendants were already closing up shop. the breakfast available was cold and uninviting. This has never happened before, We chose to get breakfast on only one of the mornings of our stay and we were greatly dissapointed.

10

Javier

21 Sept 2025

·

Stayed 1 night

I always enjoy the Hyatt hotels, they offer great value and a nice breakfast option

10

Nicole

10 Mar 2025

·

Stayed 3 nights

Everything was so easy. From check-in to check-out. Highly recommend this place! And breakfast was wonderful!

8

FRANCISCO JAVIER ZAMARRIPA

6 Jan 2025

·

Stayed 5 nights

It has an excellent location. However, the tidiness in the rooms is not that good. I think that the cleaning ladies could do better and be well trained to do a bed. In the 5 days we stayed at the hotel, they didn’t do a good sweeping of the floor and the beds were poorly made. The breakfast is super limited

10

Mark

5 Nov 2024

·

Stayed 1 night

Older hotel with AC unit in room, but worked well. This hotel appears to have been renovated and is very nice. The free breakfast was the best we've ever had at any hotel stay. Friendly helpful staff.

8

Jill

22 Jun 2025

·

Stayed 1 night

The hotel is nice and clean. I was sad to see that unless you are a Hyatt member you don’t get water bottles for your room or breakfast without a fee. These things used to be included. Other than that, the service was good and I was pleased.

10

Alejandra

19 Aug 2023

·

Stayed 2 nights

The breakfast was excellent, delicious!

10

Kelsa

1 Sept 2025

·

Stayed 2 nights

I always enjoy staying at this hotel. The breakfast was delicious and the rooms are always so comfortable as well as super clean.

10

Gilberto

20 May 2025

·

Stayed 1 night

Clean, awesome breakfast, price, easy checkin,

4

Gary

4 Aug 2025

·

Stayed 1 night

To start the fold out bed was uncomfortable for the kid and the pool was too small for the amount of people for that hotel. We couldn’t even enjoy the pool because of so many people and for all the different charges of taxes you charge people is crazy and I will not be stay at any of your establishment. Also $8.00 you charge for breakfast is a little outrageous based on what you had and all the cold food that was supposed to be hot it was not hot at all!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$101
February	US$117
March	US$134
April	US$130
May	US$114
June	US$109
July	US$109
August	US$103
September	US$107
October	US$109
November	US$106
December	US$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $133	17 $128	18 $122	19 $154
20 $123	21 $139	22 $114	23 $130	24 $114	25 $134	26 $123
27 $114	28 $114	29 $118	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $127	3 $128
4 $110	5 $111	6 $111	7 $112	8 $112	9 $135	10 $146
11 $110	12 $110	13 $148	14 $125	15 $110	16 $150	17 $150
18 $110	19 $136	20 $148	21 $169	22 $110	23 $128	24 $144
25 $110	26 $110	27 $111	28 $110	29 $110	30 $127	31 $128

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Shower)

Room, 2 Queen Beds, Accessible (Shower)

Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds (High Floor)

Standard Room, Multiple Beds

Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place San Antonio North Stone Oak

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Prices for upcoming dates