Comfort Cosy Stay

The apartment was fine, but I would argue it wasn't a 'cozy' stay. The kitchen and bathroom were appropriately equipped however the place could really do with some love. A mop and bucket left in the middle of the bathroom, panelling in the kitchen is chipped and scuffed. During the warmest days of the Summer, it was difficult to sleep as it is a top floor apartment and the 2 fans are not enough to cool the room down at night. There is also very poor airflow throughout the apartment and the bathroom and entry hall retained the heat for our entire stay. There are some nice views of the skyline east and west if you can climb out on to the balcony, and it's reasonable situated being just a 10 minute walk from Whitechapel station but overall I didn't find it cozy, comfortable or good value for money.

Very well connected, bus 15 stops a few steps away, there are plenty of ships and restaurants around, and an Iceland grocery store. The big sofa was stained, and it would greatly benefit from a mirror in the hall.

Do not book this place. The building smells and the unit has not been cleaned in ages. Dirty bathroom. Upon arriving back at the property hoping to get some sleep and rest late at night after spending the day exploring the city, we found on of the beds was broken! The center support beam (which was taped to the frame with clear box tape instead of using screws to install properly…) of one of the double beds was snapped down the middle and we had to stay awake past midnight to get it fixed. The fix was to stack a bunch wood to lift the center beam up. Had they cleaned the place since the previous customers left, they would've noticed the broken bed! It was dangerous and extremely uncomfortable. But at 1 am in the morning, there aren’t many options. They refused to provide a refund and we were stuck with no support from Expedia. Expedia’s response was that it is the "hotel’s" policy. So we paid for a place which we assumed would have proper beds and a normal stay and ended up with this mess. Where’s proper delivery of that contract? Do not trust Expedia. They do not support the customer when the property fail to deliver what they charged us to deliver. There are no basic assurances or guarantees you’d get what you paid for. So if you book this, you are on your own. We hope our story will save you the trouble. Because this ruined our vacation. Terrible in every way. Expedia should remove this unit from the website. Expedia should provide better customer assurance.

Great stay, chosen for closeness to Troxy as Daughter and friend seeing band there. Easy check in, comfy stay as room had everything we needed. Only issue was noise from neighbouring room, otherwise couldn’t fault and would recommend