Staybridge Suites San Antonio-Stone Oak by IHG
US$87
/ night
Avg. for September
Select dates to see prices and availability
US$87
/ night
Avg. for September
Monthly average prices
Nightly prices at Staybridge Suites San Antonio-Stone Oak by IHG average US$79 in the cheapest month (June) and US$104 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$82 |
| February | US$91 |
| March | US$104 |
| April | US$87 |
| May | US$89 |
| June | US$79 |
| July | US$86 |
| August | US$96 |
| September | US$87 |
| October | US$89 |
| November | US$83 |
| December | US$81 |
J
F
M
A
M
J
J
A
Sept · US$87
S
O
N
D
Most expensive: March (~US$104)
Cheapest: June (~US$79)
About this property
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a fireplace in the lobby. Guests can catch a ride to ne...
Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a fireplace in the lobby. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Dining
Grab a bite from the snack bar/deli serving guests of Staybridge Suites Stone Oak by IHG. A complimentary buffet breakfast is served daily from 6 AM to 8 AM.
Rooms
Make yourself at home in one of the 135 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Location
When you stay at Staybridge Suites Stone Oak by IHG in San Antonio, you'll be in a shopping district, within a 15-minute drive of North Star Mall and The Rim Shopping Center. This hotel is 10.8 mi (17.4 km) from Six Flags Fiesta Texas and 9.7 mi (15.6 km) from The Shops of La Cantera.
What's nearby
Ice & Golf Center at Northwoods(1.4 Miles)
Methodist Hospital Stone Oak(1.6 Miles)
North Central Baptist Hospital(1.8 Miles)
Fresenius Medical Care at North Central Baptist Hospital(1.8 Miles)
Shops at Hardy Oak(3.8 Miles)
Bowlero San Antonio(4.2 Miles)
Embassy Miniature Golf(4.5 Miles)
Stone Oak Park(4.7 Miles)
Blossom Tennis Center(5.4 Miles)
McAllister Park(5.4 Miles)
Bulverde Village Park(6.3 Miles)
Concentra(7 Miles)
Ut Health(7 Miles)
Canyon Springs Golf Club(7.2 Miles)
Bowlero Thousand Oaks(7.2 Miles)
The preferred airport for Staybridge Suites Stone Oak by IHG is San Antonio International Airport (SAT)(7.8 Miles)
Parking
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Location
808 North Loop 1604 East, San Antonio, Texas, United States of America
Ice & Golf Center at Northwoods (1.4 Miles)
Methodist Hospital Stone Oak (1.6 Miles)
North Central Baptist Hospital (1.8 Miles)
Fresenius Medical Care at North Central Baptist Hospital (1.8 Miles)
Shops at Hardy Oak (3.8 Miles)
Bowlero San Antonio (4.2 Miles)
Room options
9
Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Roll-In Shower)
Room details
1 Large Double Bed
Sleeps 2
151 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Suite, 2 Bedrooms, Kitchen
Room details
2 Extra-Large Double Beds
and 1 Sofa Bed
Sleeps 4
151 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Room, 2 Queen Beds, Mobility Accessible, Kitchen (Communications, Mobility, Roll Shower)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
6
Studio Suite, 1 King Bed, Kitchen
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
5
Room, 2 Bedrooms, Mobility Accessible, Kitchen (Mobility, Accessible Tub)
Room details
1 Large Double Bed
and 2 Double Beds
Sleeps 6
Air ConditioningHeatingWi-Fi (Free)
5
Studio Suite, 1 Queen Bed, Mobility Accessible, Kitchen (Mobility, Accessible Tub)
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
18
Suite, 1 Bedroom, Kitchen
Room details
2 Double Beds
Sleeps 4
205 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Room, 1 Bedroom, Mobility Accessible, Kitchen (Mobility, Roll-In Shower)
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
9
Studio Suite, 2 Double Beds, Kitchen
Room details
2 Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
7
Studio Suite, Kitchen
Room details
1 Large Double Bed
1 Double Bed
Sleeps 2
205 ft²
Air ConditioningHeatingWi-Fi (Free)
12
Studio Suite, 1 Queen Bed, Kitchen
Room details
1 Large Double Bed
Sleeps 2
151 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews
8
Very good
Based on 1,002 verified reviews
Who stays here?
Business
47%
Couple
16%
Family
29%
Group
2%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Staybridge Suites San Antonio-Stone Oak by IHG, travelers describe spacious suites with kitchens and generally friendly staff, but note dated interiors, inconsistent maintenance, and mixed cleanliness, with recurring odors, pests, and worn furnishings impacting comfort for some stays.
Read moreWas this helpful?
What guests think
At Staybridge Suites San Antonio-Stone Oak by IHG, travelers describe spacious suites with kitchens and generally friendly staff, but note dated interiors, inconsistent maintenance, and mixed cleanliness, with recurring odors, pests, and worn furnishings impacting comfort for some stays.
Breakfast and weekday socials range from great to poor, with reports of items running out or served cold alongside many compliments. Facilities like covered parking, free laundry, and a pool/hot tub are appreciated, but there are complaints about a closed or dirty pool and a report of vehicle break-ins. The Stone Oak location is convenient to highways and attractions, though construction and signage have made access or overnight noise challenging for some; expect roomy layouts with variable upkeep.
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AI-generated summary based on recent guest reviews
Facilities
Guests appreciate the covered parking garage, free laundry, outdoor patio/grill, pool and hot tub, and an adequate fitness room. Reports note a closed or dirty pool/hot tub at times, limited garage lighting, and one review mentioned vehicle break-ins.
Related guest reviews
2
Lisa
22 Nov 2025
·
Stayed 1 night
Hotel is dark and gloomy. Needs some upgrades. Doesn’t smell very nice either. Hall smells like cat urine very strong odor. Would hold my breath to get to elevator. Floor looked like it was not swept or mopped and carpet stained. Shower doesn’t work very well. Water comes out of spout while showering so it takes away from water pressure. Would suggest more lighting in parking garage for safety.
Hotel is dark and gloomy. Needs some upgrades. Doesn’t smell very nice either. Hall smells like cat urine very strong odor. Would hold my breath to get to elevator. Floor looked like it was not swept or mopped and carpet stained. Shower doesn’t work very well. Water comes out of spout while showering so it takes away from water pressure. Would suggest more lighting in parking garage for safety.
8
Jared
23 Jun 2024
·
Stayed 2 nights
We checked in on Thursday and out on Friday. Our stay was pretty good only a few complaints - #1, pool was closed and there was no notice for this online or posted inside (we booked due to pool for the kids). We were dressed and went down to swim and opened the door and pool was nasty green and said out of order. We got a two bedroom suite and it was spacious and comfy! Cleaning lacked quite a bit. Beds were okay. We found left over food in fridge, a hairbrush with nasty hair in a drawer, and a Target receipt in the cushion. There were some (possibly chocolate) stains on the side of the bed (mattress, floor) Hotel staff were friendly! Had a little market to get snacks/drinks. Breakfast was put away at 8:50 when it said till 9:30… so we went somewhere to eat.
We checked in on Thursday and out on Friday. Our stay was pretty good only a few complaints - #1, pool was closed and there was no notice for this online or posted inside (we booked due to pool for the kids). We were dressed and went down to swim and opened the door and pool was nasty green and said out of order. We got a two bedroom suite and it was spacious and comfy! Cleaning lacked quite a bit. Beds were okay. We found left over food in fridge, a hairbrush with nasty hair in a drawer, and a Target receipt in the cushion. There were some (possibly chocolate) stains on the side of the bed (mattress, floor) Hotel staff were friendly! Had a little market to get snacks/drinks. Breakfast was put away at 8:50 when it said till 9:30… so we went somewhere to eat.
8
Hector
6 Jul 2023
·
Stayed 7 nights
Cleaning service should be daily, it was just partial service, pool maintenance conditions were not the optimal, breakfast can improve
Cleaning service should be daily, it was just partial service, pool maintenance conditions were not the optimal, breakfast can improve
2
TABATHA
8 Oct 2023
·
Stayed 2 nights
Ac went out. Phone wasnt connected. No linens were left. Staff was very dry. Volume didn’t work on tv in living room. Not clean. We found some ones sock from before…. Not a good stay. Also the hot tub smelled so bad and was dirty!
Ac went out. Phone wasnt connected. No linens were left. Staff was very dry. Volume didn’t work on tv in living room. Not clean. We found some ones sock from before…. Not a good stay. Also the hot tub smelled so bad and was dirty!
10
Peggy
19 Jul 2025
·
Stayed 7 nights
Loved the kitchen, living room. Separate bedroom and bathroom. Grill outside was nice, patio outside by the pool was nice as well as the hot tub. Breakfast was great. Small dinner Wednesday though Friday was good. Was there for my son's graduation at Lackland AFB 25 minutes away. Loved our stay. Oh, free laundry was nice too!
Loved the kitchen, living room. Separate bedroom and bathroom. Grill outside was nice, patio outside by the pool was nice as well as the hot tub. Breakfast was great. Small dinner Wednesday though Friday was good. Was there for my son's graduation at Lackland AFB 25 minutes away. Loved our stay. Oh, free laundry was nice too!
8
Paula
14 Jul 2024
·
Stayed 3 nights
Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.
Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.
2
Elizabeth
16 Mar 2025
·
Stayed 1 night
They broke into several vehicles. They have a parking garage that anyone is allowed to access. It’s run down. Everything in the room was in horrible shape! Everything is old, the utensils were dirty even though we never used them, the fridge looked like it got beat up by Mike Tyson. This hotel for 250$ a night was disgusting. Do not get this hotel! Duty across the street is so much better!!!!
They broke into several vehicles. They have a parking garage that anyone is allowed to access. It’s run down. Everything in the room was in horrible shape! Everything is old, the utensils were dirty even though we never used them, the fridge looked like it got beat up by Mike Tyson. This hotel for 250$ a night was disgusting. Do not get this hotel! Duty across the street is so much better!!!!
10
RUBIA
30 May 2024
·
Stayed 3 nights
IT WAS VERY NICE ROOM AND THE POOL WAS VERY NICE TOO
IT WAS VERY NICE ROOM AND THE POOL WAS VERY NICE TOO
10
John
5 Dec 2024
·
Stayed 3 nights
I really like this property. Of course, it has all the basics down pat: It is clean, quiet, safe, convenient. The water is hot, the a/c is cool. The bed is comfy. The linens are clean white and fluffy. The breakfast was better than most! I love the covered parking for no additional charge. The only negative was the closet was poorly arranged. As long as the price stays affordable, this will be my new home in San Antonio.
I really like this property. Of course, it has all the basics down pat: It is clean, quiet, safe, convenient. The water is hot, the a/c is cool. The bed is comfy. The linens are clean white and fluffy. The breakfast was better than most! I love the covered parking for no additional charge. The only negative was the closet was poorly arranged. As long as the price stays affordable, this will be my new home in San Antonio.
4
Keith R
16 Aug 2025
·
Stayed 6 nights
Cockroaches in room pool deck dirty not cleaned up after telling them Staff
Cockroaches in room pool deck dirty not cleaned up after telling them Staff
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: multiple reviews cite roaches/bugs, strong odors, stained or unvacuumed carpets, and poorly cleaned rooms and common areas. Others reported clean rooms and fresh linens, suggesting variability by room and stay.
Related guest reviews
4
Karla
23 Nov 2025
·
Stayed 2 nights
Everything was fine, til I saw bugs in the kitchen on both of my days!!
Everything was fine, til I saw bugs in the kitchen on both of my days!!
8
Michelle
22 Aug 2025
·
Stayed 1 night
The staff was very nice and seemed to have good camaraderie during the morning/breakfast. I liked seeing that. The breakfast was excellent. When we arrived, the smell (air freshener, maybe?) knocked the wind out of us and it was in the hallway as well. We are not scent-sensitive people either. The room was clean except the light fixture by the couch had an inch of dust under it. The bed and pillows were so comfortable.
The staff was very nice and seemed to have good camaraderie during the morning/breakfast. I liked seeing that. The breakfast was excellent. When we arrived, the smell (air freshener, maybe?) knocked the wind out of us and it was in the hallway as well. We are not scent-sensitive people either. The room was clean except the light fixture by the couch had an inch of dust under it. The bed and pillows were so comfortable.
6
Tass
28 Oct 2025
·
Stayed 1 night
Staff were friendly room was ok, but saw a couple of small cockroaches in room, one was alive and one was dead. In the hallway it seemed like some rooms had smokers in them. In the lobby and especially in the breakfast area, it had a bad smell! Outdoor area was nice, with plenty of sitting areas to work or relax.
Staff were friendly room was ok, but saw a couple of small cockroaches in room, one was alive and one was dead. In the hallway it seemed like some rooms had smokers in them. In the lobby and especially in the breakfast area, it had a bad smell! Outdoor area was nice, with plenty of sitting areas to work or relax.
2
Lisa
22 Nov 2025
·
Stayed 1 night
Hotel is dark and gloomy. Needs some upgrades. Doesn’t smell very nice either. Hall smells like cat urine very strong odor. Would hold my breath to get to elevator. Floor looked like it was not swept or mopped and carpet stained. Shower doesn’t work very well. Water comes out of spout while showering so it takes away from water pressure. Would suggest more lighting in parking garage for safety.
Hotel is dark and gloomy. Needs some upgrades. Doesn’t smell very nice either. Hall smells like cat urine very strong odor. Would hold my breath to get to elevator. Floor looked like it was not swept or mopped and carpet stained. Shower doesn’t work very well. Water comes out of spout while showering so it takes away from water pressure. Would suggest more lighting in parking garage for safety.
6
Asia
26 Aug 2025
·
Stayed 2 nights
The staff is amazing but the facility smells like dogs!
The staff is amazing but the facility smells like dogs!
10
Jonathan
20 May 2025
·
Stayed 2 nights
Check in was easy, the room was nice and very clean
Check in was easy, the room was nice and very clean
2
Rochelle
21 Nov 2025
·
Stayed 2 nights
First off they had bed bugs and roaches crawling everywhere.
First off they had bed bugs and roaches crawling everywhere.
6
Holly
11 Nov 2025
·
Stayed 6 nights
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
10
Jorge
9 Feb 2025
·
Stayed 2 nights
Very clean
Very clean
6
Maria
31 Aug 2025
·
Stayed 2 nights
As soon as we got there saw roaches on the counter and on the bed. Half the channels on the tv did not work and picture came in choppy.
As soon as we got there saw roaches on the counter and on the bed. Half the channels on the tv did not work and picture came in choppy.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious with kitchens and many guests found the beds comfortable, but decor and furnishings are dated and some rooms had maintenance issues (AC failures or noise, weak showers, broken fixtures) and occasional noise from traffic or other guests. Wi-Fi and TV channel reliability were also inconsistent.
Related guest reviews
2
Marilyn
6 Aug 2024
·
Stayed 4 nights
The stay was horrible I would not recommend any one to stay here. The carpets need to be shampooed. I had to purchase my own vacuum because the hotel host would not send anyone to do this for me. The place had a terrible smell. I always enjoyed the staying at Staybridge but this one by far was the worst. This hotel is not a 3 or 4 star its more 2 star. I feel like I was ripped off with the amount of money I paid for staying here it was dirty and nasty. The staff was not helpful whatsoever. I am very disappointed with my stay. The Wi-Fi was no use we couldn't even connect. The place was very outdated. Most channels were auto only so you couldn't watch a movie. My son was bite up from bugs. This place needs serious upgrades or lower the price and tell people what's really going on here. Close it down until it has a proper inspection!!
The stay was horrible I would not recommend any one to stay here. The carpets need to be shampooed. I had to purchase my own vacuum because the hotel host would not send anyone to do this for me. The place had a terrible smell. I always enjoyed the staying at Staybridge but this one by far was the worst. This hotel is not a 3 or 4 star its more 2 star. I feel like I was ripped off with the amount of money I paid for staying here it was dirty and nasty. The staff was not helpful whatsoever. I am very disappointed with my stay. The Wi-Fi was no use we couldn't even connect. The place was very outdated. Most channels were auto only so you couldn't watch a movie. My son was bite up from bugs. This place needs serious upgrades or lower the price and tell people what's really going on here. Close it down until it has a proper inspection!!
8
Matt
29 May 2024
·
Stayed 3 nights
The rooms were spacious. Things were not taken care of, such as lights in the shower.
The rooms were spacious. Things were not taken care of, such as lights in the shower.
10
Carmen
20 May 2025
·
Stayed 2 nights
Was a great time with family to celebrate the UTSA graduation ceremony of my daughter. We will be able surprise her with a gift leave in front desk. The room is very comfortable, the rooms has great space and all things you need. The kitchen is awesome too. We only missed the texas waffles in the breakfast
Was a great time with family to celebrate the UTSA graduation ceremony of my daughter. We will be able surprise her with a gift leave in front desk. The room is very comfortable, the rooms has great space and all things you need. The kitchen is awesome too. We only missed the texas waffles in the breakfast
8
Courtney R
16 Mar 2025
·
Stayed 1 night
Great stay, only issue we had was a toilet that wasn’t working that great, but otherwise the beds were comfy, shower was nice, and was plenty of room for 5 of us.
Great stay, only issue we had was a toilet that wasn’t working that great, but otherwise the beds were comfy, shower was nice, and was plenty of room for 5 of us.
2
Gelson
20 Aug 2024
·
Stayed 1 night
AC extremely noise inside of the bedroom impossible to sleep
AC extremely noise inside of the bedroom impossible to sleep
2
Ric
1 May 2025
·
Stayed 2 nights
This hotel has a good size suites nonetheless it packs a funky smell & their A/C went out on our suite. The hotel management gave us three options. Stay in the room w/o A/C, downsize from a suite of 5 to a suite of 4, or checkout. When asked about a refund they refused and referred us to Expedita. Expedia had the same results, Hotel refused to refund to Expedia as well. So, Be aware of this hotel....
This hotel has a good size suites nonetheless it packs a funky smell & their A/C went out on our suite. The hotel management gave us three options. Stay in the room w/o A/C, downsize from a suite of 5 to a suite of 4, or checkout. When asked about a refund they refused and referred us to Expedita. Expedia had the same results, Hotel refused to refund to Expedia as well. So, Be aware of this hotel....
6
Holly
11 Nov 2025
·
Stayed 6 nights
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
6
edson
11 Jan 2025
·
Stayed 1 night
AC compressor is so noisy and is inside the room, is set up to be in auto so is coming and going all night long
AC compressor is so noisy and is inside the room, is set up to be in auto so is coming and going all night long
8
Lance
22 Jun 2025
·
Stayed 3 nights
We had a nice stay Thursday and Friday night. Saturday night the other guest were extremely loud when trying to sleep which was after 2am. Bed was comfortable. Front desk employees could have been a little more inviting.
We had a nice stay Thursday and Friday night. Saturday night the other guest were extremely loud when trying to sleep which was after 2am. Bed was comfortable. Front desk employees could have been a little more inviting.
6
Maria
31 Aug 2025
·
Stayed 2 nights
As soon as we got there saw roaches on the counter and on the bed. Half the channels on the tv did not work and picture came in choppy.
As soon as we got there saw roaches on the counter and on the bed. Half the channels on the tv did not work and picture came in choppy.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly and accommodating, with management stepping in to resolve problems and some early check-ins granted. However, guests also reported slow or unhelpful responses, limited housekeeping (especially on weekends), and an unusual cash-only pet fee approach.
Related guest reviews
4
Rosanna
12 Feb 2025
·
I booked 2 rooms and one of the room AC was not working. My sister reported it to the front desk and they said they will send someone but no one came. They were so tired from the Six Flags trip and fell asleep at an 80 degree F room until the next day, no one came. I told the front desk about it all they said was sorry the room was hot. The breakfast buffet were served with recycled items like burned and hard scrambled eggs from day before mixed with chorizo and french toast where the bread is already hard and old. C'mon Stay Bridge. You are known to have a better service like this and I have been booking this hotel for a long time. But this one is nothing but disappointment.
I booked 2 rooms and one of the room AC was not working. My sister reported it to the front desk and they said they will send someone but no one came. They were so tired from the Six Flags trip and fell asleep at an 80 degree F room until the next day, no one came. I told the front desk about it all they said was sorry the room was hot. The breakfast buffet were served with recycled items like burned and hard scrambled eggs from day before mixed with chorizo and french toast where the bread is already hard and old. C'mon Stay Bridge. You are known to have a better service like this and I have been booking this hotel for a long time. But this one is nothing but disappointment.
2
Jence
8 Apr 2024
·
Stayed 1 night
Never ever again! The room we had booked “wasn’t available “ The room they put us in was musty it smelled terrible and the bathroom needs a good cleaning. The tub and shower curtain was stained. Sadly because we were there for a medical procedure and many other people were there for the eclipse, we paid 4x more than the regular price. The young lady at the front desk was less than pleasant, but I hope it was only because they were busy.
Never ever again! The room we had booked “wasn’t available “ The room they put us in was musty it smelled terrible and the bathroom needs a good cleaning. The tub and shower curtain was stained. Sadly because we were there for a medical procedure and many other people were there for the eclipse, we paid 4x more than the regular price. The young lady at the front desk was less than pleasant, but I hope it was only because they were busy.
8
Belinda
27 Apr 2024
·
Stayed 2 nights
Breakfast was scrambled eggs with bits of hard stuff (not sure what it was) in them, burnt pieces; French toast was overdone, could not cut with a fork; the potatoes were undercooked. This was an issue on all three mornings we were there. The front desk staff insisted we pay the pet fee “in cash” and they were very reluctant to give a receipt for this - said they always collect this in cash with no receipt - we requested a receipt be typed on letterhead and given to us which it was done with great hesitancy.
Breakfast was scrambled eggs with bits of hard stuff (not sure what it was) in them, burnt pieces; French toast was overdone, could not cut with a fork; the potatoes were undercooked. This was an issue on all three mornings we were there. The front desk staff insisted we pay the pet fee “in cash” and they were very reluctant to give a receipt for this - said they always collect this in cash with no receipt - we requested a receipt be typed on letterhead and given to us which it was done with great hesitancy.
6
Barak
25 Jun 2025
·
Stayed 5 nights
No housecleaning on weekends; noone ever cleaned our room and we were there for 5 days.
No housecleaning on weekends; noone ever cleaned our room and we were there for 5 days.
10
Paul A
21 Aug 2023
·
Stayed 1 night
Friendly staff from check in, housekeeping to maintenance. We booked this hotel for a soccer tournament in the area. After an unexpected game schedule change, we arrived at the hotel well before check-in time. The front desk representative made arrangements to accommodate us and allowed an early check-in. We were provided an available room that unfortunately had an AC mishap. Housekeeping and maintenance were dispatched to the room and found that the issue was not going to be quickly resolved. We were then escorted to another room where the AC was already on and cooled the room for us. The staff acted on this mishap quickly and with courtesy- which was very much appreciated. The rooms were comfortable, clean, spacious and suited us well. The day of checkout, we needed ice for our coolers. A staff member by the name of Daniel went above a beyond to help us fill our ice chest to ensure our players were taken care of! (It’s the little things that matter most.) We travel to San Antonio frequently for soccer and will most definitely book this hotel going forward, solely based on the exceptional customer service we received from arrival to departure. Additional plus: -Washer and dryer available for guest. - Breakfast did not disappoint. -Plenty of common areas for downtime. - The hotel offers “happy hour” in the evenings as well!
Friendly staff from check in, housekeeping to maintenance. We booked this hotel for a soccer tournament in the area. After an unexpected game schedule change, we arrived at the hotel well before check-in time. The front desk representative made arrangements to accommodate us and allowed an early check-in. We were provided an available room that unfortunately had an AC mishap. Housekeeping and maintenance were dispatched to the room and found that the issue was not going to be quickly resolved. We were then escorted to another room where the AC was already on and cooled the room for us. The staff acted on this mishap quickly and with courtesy- which was very much appreciated. The rooms were comfortable, clean, spacious and suited us well. The day of checkout, we needed ice for our coolers. A staff member by the name of Daniel went above a beyond to help us fill our ice chest to ensure our players were taken care of! (It’s the little things that matter most.) We travel to San Antonio frequently for soccer and will most definitely book this hotel going forward, solely based on the exceptional customer service we received from arrival to departure. Additional plus: -Washer and dryer available for guest. - Breakfast did not disappoint. -Plenty of common areas for downtime. - The hotel offers “happy hour” in the evenings as well!
8
Paula
14 Jul 2024
·
Stayed 3 nights
Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.
Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.
2
Ric
1 May 2025
·
Stayed 2 nights
This hotel has a good size suites nonetheless it packs a funky smell & their A/C went out on our suite. The hotel management gave us three options. Stay in the room w/o A/C, downsize from a suite of 5 to a suite of 4, or checkout. When asked about a refund they refused and referred us to Expedita. Expedia had the same results, Hotel refused to refund to Expedia as well. So, Be aware of this hotel....
This hotel has a good size suites nonetheless it packs a funky smell & their A/C went out on our suite. The hotel management gave us three options. Stay in the room w/o A/C, downsize from a suite of 5 to a suite of 4, or checkout. When asked about a refund they refused and referred us to Expedita. Expedia had the same results, Hotel refused to refund to Expedia as well. So, Be aware of this hotel....
6
Holly
11 Nov 2025
·
Stayed 6 nights
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
10
Carlos
22 Apr 2025
·
Stayed 4 nights
Looks like they were short off staff i was 5 days at the hotel and just 2 of the 5 days the rooms were cleaned
Looks like they were short off staff i was 5 days at the hotel and just 2 of the 5 days the rooms were cleaned
10
Brandon
30 Dec 2024
·
Stayed 1 night
Went to San Antonio for a football game and the stay was awesome, the staff was friendly and even gave us some great places to eat… will rebook soon
Went to San Antonio for a football game and the stay was awesome, the staff was friendly and even gave us some great places to eat… will rebook soon
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AI-generated summary based on recent guest reviews
Location
Convenient Stone Oak location near highways, restaurants, and attractions; many found it easy to reach downtown and parks. A few noted road construction causing access difficulties or nighttime noise.
Related guest reviews
10
Jeena
30 Jun 2025
·
Stayed 2 nights
Good option in budget. It’s 30 min drive to the falls
Good option in budget. It’s 30 min drive to the falls
2
william
4 May 2025
·
Stayed 1 night
did not stay at hotel, could not find signage with total traffic construction on road ! when i booked there was no exit info for hotel !. total nightmare trying ti find hotel, exspecially if not from area! Thanks for charge of non exisitence stay!
did not stay at hotel, could not find signage with total traffic construction on road ! when i booked there was no exit info for hotel !. total nightmare trying ti find hotel, exspecially if not from area! Thanks for charge of non exisitence stay!
10
Patricia E
6 Sept 2023
·
Stayed 4 nights
Location
Location
10
John-Stacey
18 Jan 2025
·
Stayed 2 nights
Very nice hotel! Safe convenient location! Will stay again. Highly recommend this hotel.
Very nice hotel! Safe convenient location! Will stay again. Highly recommend this hotel.
10
Karenna
29 Mar 2024
·
Stayed 2 nights
Friendly staff! The rooms are clean. Free breakfast had a variety of options. Secure parking! I was very happy with this hotel. Close to Mellow Mushroom and a fantastic Colombian restaurant as well as grocery stores; easy access to 1604 and 281!
Friendly staff! The rooms are clean. Free breakfast had a variety of options. Secure parking! I was very happy with this hotel. Close to Mellow Mushroom and a fantastic Colombian restaurant as well as grocery stores; easy access to 1604 and 281!
10
Karenna
30 Mar 2024
·
Stayed 1 night
We needed a more centrally located hotel for our trip, and this fit the bill nicely! It was easy to get to downtown or the local amusement parks. Grocery stores and restaurants were nearby. The suite was clean. We has everything we needed for our stay!
We needed a more centrally located hotel for our trip, and this fit the bill nicely! It was easy to get to downtown or the local amusement parks. Grocery stores and restaurants were nearby. The suite was clean. We has everything we needed for our stay!
8
Paula
14 Jul 2024
·
Stayed 3 nights
Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.
Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.
10
Leticia
14 Jul 2025
·
Stayed 1 night
Everything was close by
Everything was close by
6
Holly
11 Nov 2025
·
Stayed 6 nights
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.
10
Amandah
20 Dec 2024
·
Stayed 1 night
Loved the location and cleanliness of the room
Loved the location and cleanliness of the room
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AI-generated summary based on recent guest reviews
Dining
Free breakfast feedback is mixed: some praise the variety and taste, while others report poor quality, cold or overcooked items, shortages, or early pack-up. Several reviews also highlight weekday evening socials with light dinners and drinks.
Related guest reviews
4
Patricia
25 Mar 2025
·
Stayed 2 nights
Horrible breakfast and dirty bathroom
Horrible breakfast and dirty bathroom
6
Rhonda
25 Feb 2025
·
Stayed 7 nights
Breakfast items were always cold, pancakes hard as rocks, no syrup, no bowls for cereal, juice machine was always “out or order”, no forks, same chocolate muffins all 7 days. Kitchen in suite was nice but everything else needed a lot of updating.
Breakfast items were always cold, pancakes hard as rocks, no syrup, no bowls for cereal, juice machine was always “out or order”, no forks, same chocolate muffins all 7 days. Kitchen in suite was nice but everything else needed a lot of updating.
8
Karen
31 Aug 2025
·
Stayed 2 nights
This is a great spot, has a great staff and is clean. Breakfast was poor. Waffle maker was empty and the hot food not good. The hotel has many signs of
This is a great spot, has a great staff and is clean. Breakfast was poor. Waffle maker was empty and the hot food not good. The hotel has many signs of
10
Julie
17 Apr 2025
·
Stayed 3 nights
We loved our stay. We had a top floor and corner room away from the noise and we were able to sleep so good. The amenities were fantastic. Loved having the kitchenette and ice maker. Breakfast was great and we were pleasantly surprised by the happy hours with food and complementary beer and wine. We will definitely be coming back!
We loved our stay. We had a top floor and corner room away from the noise and we were able to sleep so good. The amenities were fantastic. Loved having the kitchenette and ice maker. Breakfast was great and we were pleasantly surprised by the happy hours with food and complementary beer and wine. We will definitely be coming back!
10
JESSE
10 Apr 2023
·
Stayed 2 nights
Always a pleasure to stay here and have never had a problem. Only concern was breakfast needs some work. Keep it simple on the hot foods. Some of us only stay one night and I have no idea what they serve for breakfast on Saturday morning 4/8/2023. It had a piece of hotdog and topped off with Chile with beans. Not a good choice for breakfast.
Always a pleasure to stay here and have never had a problem. Only concern was breakfast needs some work. Keep it simple on the hot foods. Some of us only stay one night and I have no idea what they serve for breakfast on Saturday morning 4/8/2023. It had a piece of hotdog and topped off with Chile with beans. Not a good choice for breakfast.
10
Aaron
9 Oct 2025
·
Stayed 1 night
Friendly staff, lots of breakfast options. Very quiet
Friendly staff, lots of breakfast options. Very quiet
10
Peggy
19 Jul 2025
·
Stayed 7 nights
Loved the kitchen, living room. Separate bedroom and bathroom. Grill outside was nice, patio outside by the pool was nice as well as the hot tub. Breakfast was great. Small dinner Wednesday though Friday was good. Was there for my son's graduation at Lackland AFB 25 minutes away. Loved our stay. Oh, free laundry was nice too!
Loved the kitchen, living room. Separate bedroom and bathroom. Grill outside was nice, patio outside by the pool was nice as well as the hot tub. Breakfast was great. Small dinner Wednesday though Friday was good. Was there for my son's graduation at Lackland AFB 25 minutes away. Loved our stay. Oh, free laundry was nice too!
4
Cesar
15 Jun 2025
·
Stayed 1 night
Hotel it’s ok from outside but from inside the rooms very old furniture and in around sofa , found couple of roaches , need improve Breakfast was horrible and no coffee and no cups for the coffee , when I ask to attendant for one he said we don’t have any more , we out of it , same as regular coffee I guess you get what you pay , because I stay only one night , I didn’t make it big deal I won’t go back to this hotel I prefer to pay little extra but sleep comfortably and clean
Hotel it’s ok from outside but from inside the rooms very old furniture and in around sofa , found couple of roaches , need improve Breakfast was horrible and no coffee and no cups for the coffee , when I ask to attendant for one he said we don’t have any more , we out of it , same as regular coffee I guess you get what you pay , because I stay only one night , I didn’t make it big deal I won’t go back to this hotel I prefer to pay little extra but sleep comfortably and clean
10
Anelesa
26 Sept 2023
·
Stayed 1 night
Conveniently located. Very clean. Breakfast was amazing
Conveniently located. Very clean. Breakfast was amazing
4
Alberto
1 Sept 2025
·
Stayed 1 night
It used to be a very nice hotel, but it´s not anymore. The hotel looks old, and I saw a cockroach over the kitchenette. The breakfast was terrible. Everything tasted like sht. The "dark"coffe had no coffe flavor, etc. I´m sure they can do a lot better.
It used to be a very nice hotel, but it´s not anymore. The hotel looks old, and I saw a cockroach over the kitchenette. The breakfast was terrible. Everything tasted like sht. The "dark"coffe had no coffe flavor, etc. I´m sure they can do a lot better.
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AI-generated summary based on recent guest reviews
10
Arturo
4 weeks ago
·
Stayed 4 nights
Good service
Good service
8
Jason
31 Jul 2026
·
Stayed 3 nights
I had a lot of issues with the door locks from the back of the building not working. I have to have my for keys reconnected 3 times, because they stopped working every day. They would open the room door, but nothing else. Half the parking garage under the hotel was closed off. Staff was friendly, helpful, and courteous. Construction debris in East stairwell for some reason.
I had a lot of issues with the door locks from the back of the building not working. I have to have my for keys reconnected 3 times, because they stopped working every day. They would open the room door, but nothing else. Half the parking garage under the hotel was closed off. Staff was friendly, helpful, and courteous. Construction debris in East stairwell for some reason.
6
Luis
28 Jul 2026
·
Stayed 2 nights
The good: Mega friendly staff, and the property is going through extensive repairs and renovations. The bad: Underground parking is mostly blocked off, there’s construction materials in the hallways, and discarded room fixtures piled up in the parking lot. The ugly: Unfortunately our sofa had some type of itchy bugs that made us stay away from it, we didn’t find an ice machine on our floor, and there was a musty smell in the hallway carpet.
The good: Mega friendly staff, and the property is going through extensive repairs and renovations. The bad: Underground parking is mostly blocked off, there’s construction materials in the hallways, and discarded room fixtures piled up in the parking lot. The ugly: Unfortunately our sofa had some type of itchy bugs that made us stay away from it, we didn’t find an ice machine on our floor, and there was a musty smell in the hallway carpet.
2
Agustin
5 Jul 2026
·
Stayed 7 nights
We didn’t get the room I booked. The room Was very dirty. Muggy. No hot water. Just like warm. I killed a roach in the bathroom.
We didn’t get the room I booked. The room Was very dirty. Muggy. No hot water. Just like warm. I killed a roach in the bathroom.
2
Maria
4 Jul 2026
·
Stayed 1 night
Breakfast was cold (eggs, beans, ham), dirty aisles. Room #228 toilet tank was overflowing it was making an annoying noise that we couldn't sleep until we got up and closed the water. Location was good
Breakfast was cold (eggs, beans, ham), dirty aisles. Room #228 toilet tank was overflowing it was making an annoying noise that we couldn't sleep until we got up and closed the water. Location was good
FAQs about Staybridge Suites San Antonio-Stone Oak by IHG
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 6 AM to 8 AM.
Does the property allow pets?
Pets are allowed with a fee of USD 75 per accommodation, per stay. A pet deposit of USD 75 is also required. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and arrangements should be made at least 72 hours before arrival.
Are airport shuttle services available?
Complimentary area shuttle services are available to nearby destinations.
What accessibility features are available for guests with disabilities?
The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of access.
What is the location of the property in relation to key landmarks?
The hotel is located in a shopping district, within a 15-minute drive of North Star Mall and The Rim Shopping Center. It is approximately 10.8 miles from Six Flags Fiesta Texas and 11.6 miles from San Antonio Zoo and Aquarium.
Does the property have a swimming pool?
Yes, there is an outdoor pool available for guests to enjoy.
What are the policies for guests staying with children?
Children are welcome at the property. There is no specified minimum age for children to stay for free.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of extra beds or cribs. Guests are encouraged to inquire directly for specific needs.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: NO DATA
- 2026-09-17: 91.75775590315246USD
- 2026-09-18: 108.92984716221619USD
- 2026-09-19: 114.859672704422USD
- 2026-09-20: 102.58434986169434USD
- 2026-09-21: 86.93997401161194USD
- 2026-09-22: 86.64305932518005USD
- 2026-09-23: 86.93997401161194USD
- 2026-09-24: 86.93997401161194USD
- 2026-09-25: 134.8299274044647USD
- 2026-09-26: 143.89771777293396USD
- 2026-09-27: 102.78356350736999USD
- 2026-09-28: 95.9786098754425USD
- 2026-09-29: 121.91095197140503USD
- 2026-09-30: 104.92900758876037USD
- 2026-10-01: 81.92978295268249USD
- 2026-10-02: 108.73834467175293USD
- 2026-10-03: 118.01127289532471USD
- 2026-10-04: 102.922610776474USD
- 2026-10-05: 81.92978295268249USD
- 2026-10-06: 104.92900758876037USD
- 2026-10-07: 99.92399251072693USD
- 2026-10-08: 104.92900758876037USD
- 2026-10-09: 146.9023658803711USD
- 2026-10-10: 142.69950460357666USD
- 2026-10-11: 104.46350381028748USD
- 2026-10-12: 87.5692870222168USD
- 2026-10-13: 104.71180124758911USD
- 2026-10-14: 109.9193925983429USD
- 2026-10-15: 95.9786098754425USD
- 2026-10-16: 158.4278669055786USD
- 2026-10-17: 127.94109295288085USD
- 2026-10-18: 106.92077433259583USD
- 2026-10-19: 112.91801086408996USD
- 2026-10-20: 121.91387446401977USD
- 2026-10-21: 121.91387446401977USD
- 2026-10-22: 103.22721901274109USD
- 2026-10-23: 116.91617442021179USD
- 2026-10-24: 126.9415564651947USD
- 2026-10-25: 106.45458394441224USD
- 2026-10-26: 95.95581971466065USD
- 2026-10-27: 109.02980169125367USD
- 2026-10-28: 93.95673793659972USD
- 2026-10-29: 108.74992900994873USD
- 2026-10-30: 122.62490283288574USD
- 2026-10-31: 114.93708354795837USD
- 2026-11-01: 110.91892908602905USD
- 2026-11-02: 93.94264483215332USD
- 2026-11-03: 110.49716586720275USD
- 2026-11-04: 117.91571090789795USD
- 2026-11-05: 97.5450923250122USD
- 2026-11-06: 133.85837466383362USD
- 2026-11-07: 148.97142023010252USD
- 2026-11-08: 110.91892908602905USD
- 2026-11-09: 107.64043813897705USD
- 2026-11-10: 111.94845633377075USD
- 2026-11-11: 117.91571090789795USD
- 2026-11-12: 121.91387446401977USD
- 2026-11-13: 127.94109295288085USD
- 2026-11-14: 140.33539293470764USD
- 2026-11-15: 117.44992544338989USD
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
- This property is professionally cleaned
- The property is professionally cleaned.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet deposit: USD 75.00 per stay
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Outdoor Furniture
Terrace
Fitness Center (nearby)
General
Non-smoking rooms
Hot tub/Jacuzzi
Picnic area/Tables
Vending machines
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Free parking
Area Shuttle (free)
Parking (Limited)
Parking Onsite
Internet
Free wi-fi