Tower Bridge Road I Your Apartment

Great location, clean, only downside was no window

The check-in process was very difficult and took around two hours to resolve. When booking through an online travel agent, it appears the property doesn’t get your booking information needed to check in. I had difficulty getting through to the property by phone and had to help establish that my booking had been paid for before I could receive the check-in details. This is worth bearing in mind if you have plans or appointments after arriving, as the delay significantly affected my plans. The room itself had a number of issues. The bathroom light was not working, and there was hair left behind from a previous guest. The shower head and taps were very worn and would benefit from replacement. The ladder to the bed was extremely steep especially when coming down. I also found the towels quite small. The room was a reasonable size for two adults, and the location was convenient. There is a supermarket, pizza restaurant, coffee shop and pub nearby. Tower Bridge is around a 10-minute walk away, and Borough Underground station is approximately 15 minutes away. There was some street noise, including regular sirens, and there were people sleeping rough outside. If you experience any problems during your stay, make sure you report them to the property at the time as appears this is a big deal.

I had absolutely no response to my calls or messages when trying to access the property and ended up without accommodation. Absolutely awful experience.

Hi, This is bring to your notice that I have booked the Hotel through the Expedia but unfortunately to mention that the condition of the Hotel is absolutely in bad shape. There is no window and there is no ventilation and the room is very compact and because of the same I was sick as there was no AC in the room and it was very hot. I have booked the room for 4 days and and stayed there for 2 days and in the meantime tried to contact the concerned department to resolve the issue but sorry to mention that nobody has taken up my request seriously. I was supposed to return bangladesh on 9th of July, however in this situation I have to prepone my travel and returned back to Bangladesh on 2nd July as I was sick and could not be able to continue my travel. Basis the above, I request to please initiate a refund of the said amount of USD 1126 to my account. Your early action in this regard is highly appreciated.

Good room and easy location for stay in London. Close to supermarket, local cafes and shops. 15min walk from London Bridge station around 10 from borough tube.