Name: Holiday Inn Express Augusta North by IHG
Address: 1073 Stevens Creek Road, Westside, Augusta, Georgia, United States of America, Augusta, Richmond County, US
Price range: US$97–US$244 per night
Rating: 8.88

What guests think

Across recent reviews, Holiday Inn Express Augusta North by IHG earns consistent praise for friendly, accommodating front desk service, generally clean, comfortable rooms, and a satisfying complimentary breakfast, with many guests noting convenient access to I-20 and nearby dining.

Common drawbacks include an often inoperable hot tub, occasional pool or gym closures, and some maintenance issues like slow drains, weak AC, or broken fixtures. Several guests also reported key card problems and noise from traffic or other rooms. A practical stopover with reliable basics and a few tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is ample. The pool received mixed feedback and the hot tub is often reported out of order; some guests also encountered temporary closures during renovations and occasional upkeep issues.

Related guest reviews

10

peggy

20 Sept 2025

·

Stayed 1 night

Good area. Plenty of parking close to building. Very happy.

6

Madeline Olivia

29 Sept 2025

·

Stayed 4 nights

We never got our room cleaned in 4 nights, when we asked only one bed was made, we also had to remind staff to refill coffee pods in the room and for towels. The hot tub near the pool was not functioning, we liked the pool though! It was next to a noisy intersection, I could hear a lot of traffic noise from the room. The breakfast was okay but the pancake machine didn’t work. I didn’t think it was worth the extra money I spent on it.

10

Janice

28 Oct 2023

·

Stayed 1 night

Room was VERY spacious for our family of 6. Hotel is a little older and can see some wear and tear but very clean and comfortable!

6

Malissa

19 Nov 2023

·

Stayed 2 nights

The property was undergoing renovations, so the pool and gym area were not open. That was disappointing. Also, the carpets in the hallway looked dirty, and the air conditioning didn’t cool well. The breakfast area was nice, and the buffet breakfast was pretty good. All the staff we interacted with were nice.

10

Linda

14 Jun 2024

·

Stayed 1 night

Newly renovated!

10

Gregory

27 Jun 2024

·

Stayed 1 night

AMAZING STAY!! (USING ALL CAPS PURPOSELY!) THE STAFF IS GREAT! LOCATION IS PRIME! THE FACILITY IS IN EXCELLENT CONDITION! ROOM WAS CLEAN, WATER PRESSURE GOOD AND HOT, POOL WAS CLEAN AND WELL KEPT. BREAKFAST SUPERB AND MORNING STAFF SOOO FRIENDLY AND HELPFUL. I WISH I COULD TAKE THIS PROPERTY WITH ME EVERYTIME I LEAVE HOME!!!! A+++++++

10

Jennifer

21 Jun 2025

·

Stayed 1 night

Came to town for JoeFest. Hotel was great. The staff did an excellent job. Kiroumi was so nice!!! I am gluten free and the breakfast had some options which was awesome. Only complaint was pool was cold and hot tub wasn’t working. Everything else was perfect.

10

John

25 Apr 2025

·

Stayed 3 nights

Very friendly staff, hotel looked new... pool was warm and inviting...hot tub not working only glitch on the whole stay.

4

Michael

4 Jun 2025

·

Stayed 1 night

The room was not in great condition. There was a dangerous piece of metal on the air conditioning unit. There was some bad wear in the bathroom, as well. The pool area was not well maintained. There was a diaper on the pool deck, so I wouldn't let my family enter the pool. The next morning the diaper was still there. It appears that there was no inspection or clean up done in the pool. The hot tub also was not working.

8

John

26 Sept 2023

·

Stayed 2 nights

The hotel was clean and the staff was fantastic. We were greeted every time we passed the check in desk and the breakfast was excellent. Fresh eggs, crispy bacon and mini pancakes plus the usual stuff. Only complaint is that it needs a little TLC but overall it was a very good 2 night stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and well kept common areas, but a few report lapses such as unclean bathrooms, odors, hallway carpets, or pests.

Related guest reviews

2

Kumud

27 May 2024

·

Stayed 3 nights

It was dirty and we saw couple of roaches in the room. Disgusting

8

JOYLYN

14 Nov 2025

·

Stayed 1 night

FACI.LITY WAS CLEAN AND THE STAFF WERE VERY PLEASANT

10

Kimberly

1 Sept 2025

·

Stayed 1 night

Enjoyed lur stay. Friendly, helpful staff. Room was very nice and clean. Breakfast had a lot of options.

10

James

8 Sept 2024

·

Stayed 1 night

This property was very clean and well maintained

6

Malissa

19 Nov 2023

·

Stayed 2 nights

The property was undergoing renovations, so the pool and gym area were not open. That was disappointing. Also, the carpets in the hallway looked dirty, and the air conditioning didn’t cool well. The breakfast area was nice, and the buffet breakfast was pretty good. All the staff we interacted with were nice.

8

Piroska

29 Aug 2025

·

Stayed 2 nights

Bathroom was not clean

10

Scott

27 Apr 2025

·

Stayed 1 night

Rooms clean as well as areas in building, up to date. Staff very friendly

10

Tina

3 Jun 2025

·

Stayed 2 nights

I loved the warm reception. The hotel smelled great and was clean. My room was great. I really love the Dove products!

2

Katherine

8 Nov 2024

·

Stayed 1 night

They left the $25 fee on my account when there was nothing wrong with the room when I left. The entire floor I stayed on smelled like insecticide products. All I did was stay there for one night and it wasn’t even the entire night. It was not worth it.

8

Tonya

26 Apr 2024

·

Stayed 1 night

The employees we interacted with were all very pleasant. Breakfast was standard. Bathroom could have been a little cleaner, the toilet clearly hasn't been cleaned, and the color of the shower insert made it hard to tell exactly how dirty the shower walls were, there was a little scum around the drain, but the shower head was clean. Not a bad stay, would be likely to stay again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and spacious, with strong showers and good beds. However, some guests noted noise from traffic or other rooms and maintenance issues such as weak AC, drainage problems, or nonworking TVs.

Related guest reviews

8

Kerry

31 Oct 2023

·

Stayed 1 night

One issue ac did not work well

4

Robert

2 May 2025

·

Stayed 1 night

Bathtub filled while I was showering. I was standing in 3 inches of water when shower was done. Toilet took forever to fill to be able to flush it. We wound up moving to another room.

10

Richard

24 Sept 2025

·

Stayed 2 nights

Ice cold A/C in the room, which I need. Massive flow and pressure in the shower, like back in the 1980's, best shower ever. Bacon and chocolate milk for breakfast.

10

Janice

28 Oct 2023

·

Stayed 1 night

Room was VERY spacious for our family of 6. Hotel is a little older and can see some wear and tear but very clean and comfortable!

10

Tammy

9 Aug 2024

·

Stayed 2 nights

Check in was a breeze and the room met our expectations. Very comfortable chairs and sofa and the beds were amazing!

8

Dianna

31 Jul 2023

·

Stayed 1 night

Beds were clean and comfy. I'm a bed snob, so I can't stand a cheap, hard bed with cheap linens. 4 pillows on each bed, nice light comforter and quality sheets. I didn't have the breakfast, but it looked good for families (Pancakes, bisquits, eggs, cereal, muffins, juices, coffee, etc. Close to the I-20 and a lot of parking. The Mexican restaurant next door has good tacos and margaritas and you can wwalk to it.

10

Brent

15 Sept 2023

·

Stayed 1 night

Assuming the basics are good to excellent, I'm looking for the little things that make a difference. At Holiday Inn Express Augusta North, for me, those differences were extra-large screen television, instantaneous hot water in the bathroom, really strong water pressure in the shower and an above average breakfast selection. There was a disappointment in the number and location of power outlets--which is surprising in a newer hotel. The staff was especially friendly and helpful, including retrieval of an item left behind and held until we could return and pick up later in the day. I definitely recommend this hotel and will be back when I'm staying in the area.

10

Timothy

3 Jun 2024

·

Stayed 1 night

Everyone on the hotel staff was excellent. The hotel is “brand new” clean. Seems like a great place. Bed was great - tv great- shower excellent. BUT - It’s too loud and noisy. I don’t blame the staff. The staff cant control how much the guests (in the room above you) drop things on the floor at 5 am. Slam their door. And move around like it’s their high school senior prom. Unbelievable how people don’t think there could be other guests in a hotel with them. Maybe they were hanging pictures. Idk.

6

Scott

16 Jul 2025

·

Stayed 1 night

The TV didn't work The tub was cracked and the showerhead was terrible There was no laundry bag The bed was nice The orange chair was nice

10

Walter

13 Sept 2025

·

Stayed 1 night

The bed and pillows were very comfortable. The complimentary breakfast had a lot of nice options, and it was well stocked and clean. The employees were very polite and welcoming.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, professional, and accommodating, with smooth check in and helpful front desk support. Isolated complaints cite questioning at breakfast, unapologetic management, and frustration with key card deactivations.

Related guest reviews

10

Barbara

22 Sept 2024

·

Stayed 2 nights

Very helpful customer service. Was locked out of my room and they took care of me right away. Very nice room, breakfast and facility. Will be back for sure!

10

Barbara

3 Feb 2025

·

Stayed 1 night

The attendees at the front desk were so kind and helpful to me. Was nice to walk in and be greeted with a smile and a cheerful attitude. I didn't get their names but i should have so I could tell you how great they were. Maybe you could figure out who it was and you could let them know how happy i was with my visit. Thank you so much for a great experience. Best regards.

10

Dana

11 Feb 2025

·

Stayed 2 nights

Front desk was super nice We went down to say a final good bye to my 31 old niece we got there early explained to the front desk She got us in our room so we could freshen up before we went to the hospital Her customer service is definitely 5 star

2

Colton

3 Dec 2025

·

Stayed 2 nights

Nicole- the woman who checked us in was amazing and so kind. The other staff were unpleasant and unhelpful. We had a stay booked for 2 nights. At one point in time, both key cards stopped working and we were locked out of our room with an infant and hands full. No apologies were handed out and the staff was questioning us as to what we did wrong for it to quit working. Extremely loud at night due to construction or some banging outside. Wouldn’t recommend at all.

10

Jennifer

26 Sept 2025

·

Stayed 1 night

I had a noise problem from other guests. The front desk was very kind and helpful about switching my room to a quieter option. Extremely kind and helpful front desk staff. Highly recommend!!!!!

8

Wanda

26 Apr 2025

·

Stayed 1 night

When I went to my breakfast I was question weather I stay there or not by a gentleman that was cleaning and item around the food I ignored him at first (and than another person came up an proceeded to get food he didn’t asked her,was she staying there so I ask why did he ask me an his reply was homeless people come in all the time and try to eat ,… the lady and I was stunned so I pull my room key out I was like wow so not a I’m sorry now of that But the coffee was good

10

carol

21 Mar 2025

·

Stayed 1 night

The staff was amazing!

10

Ismael

2 Nov 2023

·

Stayed 1 night

Very nice stay there, and an exceptional staff. from beginning to end!

10

Judy

16 Mar 2025

·

Stayed 1 night

Great service. Quick check in, good breakfast

10

Abu

6 Oct 2025

·

Stayed 2 nights

Had the best service front desk employees in the world they were quick to help friendly and always had a smile on their faces. I would recommend this hotel to anyone coming to stay in August Georgia.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-20 with plenty of nearby dining and services, and ample on site parking. Some guests mentioned traffic noise and occasional concerns about the immediate area.

Related guest reviews

10

peggy

20 Sept 2025

·

Stayed 1 night

Good area. Plenty of parking close to building. Very happy.

8

Christian

25 May 2025

·

Stayed 1 night

One night so not much to revisit. It was quiet and that is what I like. They had a security guard which is red flag. Guess I was in the hood.

8

Dianna

31 Jul 2023

·

Stayed 1 night

Beds were clean and comfy. I'm a bed snob, so I can't stand a cheap, hard bed with cheap linens. 4 pillows on each bed, nice light comforter and quality sheets. I didn't have the breakfast, but it looked good for families (Pancakes, bisquits, eggs, cereal, muffins, juices, coffee, etc. Close to the I-20 and a lot of parking. The Mexican restaurant next door has good tacos and margaritas and you can wwalk to it.

8

Jim

20 Jun 2025

·

Stayed 4 nights

Good location, and mattress slept good,but loud music toward weekends. Noisy on that side of motel.

8

Angela

10 Mar 2025

·

Stayed 1 night

Nice and convenient, close to intestate.

10

Pamela

18 Jun 2023

·

Stayed 2 nights

I felt very comfortable in this location. I was able to walk around d the property safely to get my steps in so as to keep my exercise routine going. Convenience stores are in walking distance as well as Starbucks and Dunkin’ Donuts if that appeals to you.

10

Iris

11 Dec 2024

·

Stayed 1 night

Very nice hotel near busy I-20 as Augusta is busy place. Staff extremely friendly here and very professional.

10

Hilik

2 Dec 2024

·

Stayed 1 night

A positive experience overall. Friendly front desk and comfortable breakfast area. Lots of parking and dining areas within walking distance. Breakfast can be improved.

8

Lynn

10 Mar 2024

·

Stayed 1 night

Convenient location

8

Gayla

29 Sept 2025

·

Stayed 3 nights

Pretty quiet! Easily accessible. Staff friendly & attentive. Nice & delicious breakfast selection. Nicely renovated! A/C digitally controlled & cold as needed! Receptionist/staff accommodated my room type/area of stay well! Near fast food options & fairly close to restaurants, etc as well.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked with a good variety and items like bacon and pancakes, plus some gluten free options. Recurring complaints mention equipment failures such as the pancake machine and inconsistent quality or temperature of hot items.

Related guest reviews

6

Michael

22 Oct 2023

·

Stayed 2 nights

First morning, no hot breakfast, pancake machine broken. Only had cereal,coffee,yogurt,water. No hot foods

10

Kimberly

1 Sept 2025

·

Stayed 1 night

Enjoyed lur stay. Friendly, helpful staff. Room was very nice and clean. Breakfast had a lot of options.

8

Ashley

16 Jan 2025

·

Stayed 1 night

My stay was uneventful. Breakfast was ehh. Service was great. All-in-all it was a nice over-night stay.

8

Philip

9 Jun 2023

·

Stayed 2 nights

First morning there pancake maker wasn’t working

10

Melissa

8 Jun 2025

·

Stayed 1 night

Very nice and clean. Air was super cold and the breakfast was a good variety for all of us.

10

Jennifer

21 Jun 2025

·

Stayed 1 night

Came to town for JoeFest. Hotel was great. The staff did an excellent job. Kiroumi was so nice!!! I am gluten free and the breakfast had some options which was awesome. Only complaint was pool was cold and hot tub wasn’t working. Everything else was perfect.

8

Kenneth Jerome

15 Jan 2025

·

Stayed 1 night

Breakfast. Eggs were cold,sausagewas overcooked

8

John

26 Sept 2023

·

Stayed 2 nights

The hotel was clean and the staff was fantastic. We were greeted every time we passed the check in desk and the breakfast was excellent. Fresh eggs, crispy bacon and mini pancakes plus the usual stuff. Only complaint is that it needs a little TLC but overall it was a very good 2 night stay.

10

Walter

13 Sept 2025

·

Stayed 1 night

The bed and pillows were very comfortable. The complimentary breakfast had a lot of nice options, and it was well stocked and clean. The employees were very polite and welcoming.

8

Gayla

29 Sept 2025

·

Stayed 3 nights

Pretty quiet! Easily accessible. Staff friendly & attentive. Nice & delicious breakfast selection. Nicely renovated! A/C digitally controlled & cold as needed! Receptionist/staff accommodated my room type/area of stay well! Near fast food options & fairly close to restaurants, etc as well.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$107
February	US$112
March	US$137
April	US$169
May	US$118
June	US$118
July	US$114
August	US$144
September	US$135
October	US$131
November	US$115
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $132	16 $131	17 $102	18 $102	19 $102
20 $97	21 $104	22 $117	23 $143	24 $119	25 $160	26 $244
27 $119	28 $125	29 $143	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $150	3 $156
4 $112	5 $123	6 $143	7 $137	8 $127	9 $126	10 $126
11 $114	12 $123	13 $143	14 $143	15 $114	16 $121	17 $120
18 $108	19 $117	20 $134	21 $134	22 $114	23 $117	24 $115
25 $108	26 $117	27 $130	28 $134	29 $117	30 $114	31 $117

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility, Access Tub)

Standard Room, Multiple Beds

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, Multiple Beds

Standard Room

Standard Room, 1 King Bed with Sofa Bed

Room, Multiple Beds, Accessible (Communications, Mobility, Access Tub)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Room, 1 King Bed, Accessible (Communications, Mobility, Roll-In Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Augusta North by IHG

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Prices for upcoming dates