Travel Inn - Watertown NY

Terrible stay! Booked a room that sleeps 4 (2 queen beds), upon arrival, was charged extra for being 3 guests. Once given the room key, I was advised that the elevator was broken and that we would have to take the stairs to the 2nd floor. The receptionist was rude, uncaring and made several remarks that were uncalled for. Left the room at 8:30 am and the continental breakfast was already put away including coffee. When asked if we could get coffee we were told by the same receptionist as the day before that we missed the cut off for breakfast and coffee. Again 8:30 am! Will NEVER stay again and dont recommend.

The hotel is showing its age and the elevator didn't work , hallways where super cold everything needs an upgrade tv in the room is exceptionally small - room had a funny smell it's unfortunate

Mixed experience. The positives first—free parking is always a win, and the area around the hotel is quiet, which made for a peaceful stay. It’s also conveniently located near stores like Aldi and Walmart, plus a variety of restaurants, so it was easy to grab what we needed. Our room was clean, and the bed was really comfy, which helped us get a good night’s sleep. The shower had decent water pressure, and the room came with great amenities like a fridge, microwave, and coffee maker. The continental breakfast was good, too. They offered cereal, waffles, eggs, potatoes (though they were a bit dry), fruit, orange juice, milk, and toast or bagels. Now for the not-so-good: the tables and bathroom sink were unusually low, which was a little awkward. Also, when we first arrived, there was nobody at the front desk, so we had to wait around before checking in, which was a bit frustrating. During checkout, the guy at the front desk was a bit rude when asked for a printed receipt—not exactly the customer service we were hoping for. The building itself is quite old and has a noticeable smell, and unfortunately, our room had a lingering cigarette smoke odor. The outdoor pool was closed.

Was a decent emergency stop. Elevator was broke and carpeted hall needs a little tlc but overall safe and quiet. They did accommodate me for a first floor so no stairs .

It's a motel which is in need of updates but you pay for what you get. But the rooms and property are very clean. Thump up for that. But be aware, there is not wifi connection in the rooms, only at the lobby. The swimming pool is fine. The elevator is broken so you have to take the stairs to go to 2nd floor. Breakfast is OK but be there early as things run out and they don't replace much of them.

Our room was clean and comfortable. The pool was empty and the elevator was broken down. The second morning we went down for breakfast there was very little variety left.

Elevator broken, had to lug everything upstairs with a newborn baby. Room smelled like cigarette smoke Breakfast bar was not fully stocked. There was nobody at the front counter to speak with majority of the time.

The rooms and hotel are clean, however our room smelled of a cross between urine and curry. It was very unpleasant. What bothered us the most about this hotel was the lack of wifi! You could only connect if you sat in the lobby. For what we paid I would expect to at least be able to connect, instead of going all weekend without.

Musty smell in our room even when running the air conditioner. The elevator didn’t work when we were there. Check in was slow, there was a line, man at counter kept walking around and not waiting on any of us. We stood there about 40 minutes. Breakfast was good and area clean. They had a box fan sitting on the floor as you walked into the lobby to circulate air. Lobby had a slight musty smell.

The elevator still is not working

Our $160/night room was disgusting. There was hair in the tub. It smelled musty, and the wallpaper was torn in multiple spots. The bed was as hard as a rock. The staff were not pleasant at all! I called to see if we were able to check in 1.5 hours early(as we arrived a bit ahead of schedule) and was told that non of the rooms were ready and none would be ready until their 3 pm check in. I will definitely not be back and would not recommend going here. I know that a $160/night room should not be expected to be anything special but this was a bit excessive

it was just not cleaned at all, there were roaches in the room, hair in the washroom, on the bed. I would never stay there again.

Filthy Smelly Hotel needed a good clean. The smell of stale smoke hits you as soon as you walk into the Hotel couldn’t wait to return home for a Bath. Did not attempt Breakfast as the smell was actually worse outside of the Hotel. Have never stayed anywhere that smelt as bad as this. Very Dark and Dingy. The lift was still out of order. I have been itching since staying at this place. Never ever again

Found bedbug in bed

It was dirty Smelled of smoke Holes in ceiling Blood in sink upon arrival Washroom not cleaned The front desk said oh too bad We did not stay I had to find a new hotel This place should be condemned

When we walked in the receptionist very rude. Went to the room dirty sheets hair all over the bathroom. Looked like the roofing nails were coming out of the ceiling. Did not feel safe.

The room was great, big, clean

Hotel was adequate for an overnight stay. Clean and quiet. Beds are comfortable. Shopping and restaurants are close by. Overall had a nice stay!

Service was excellent, room was clean, bed was comfortable and the rate was great. What more can you ask for!?

The hotel had a stale smell in the lobby, but once you walked into the room (116) you immediately smell mildew! The mattress protector has never been cleaned, the baseboards are separating from the wall. The fan in the bathroom does not work when you shower and you can hear people use the bathroom above you and every flush. The Kleenex box was completely rusted and only one shampoo, conditioner and soap bar was left for two guests! When I checked in I had to wait 10 minutes for staff to arrive at front desk and desk was left unattended to throughout the night. The vending machine only accepts coin and very limited selection offered. I slept fully clothed and we left first thing in the morning and skipped the breakfast. I would not recommend this hotel to anyone

The property is run down and needs to be updated

Weak WiFi signals and speed in room at least for Netflix which my be limited, also YouTube to watch nearby scenes site.

This property was ok. The price was right for one night. If you have a bad back and need a hard bed, this place is for you! The bed is rock hard. The place is very dated and kind of looks dingy; the heater was very noisy. However, the room very clean. For one night it was ok, but wouldn't stay there for any longer.

The beds were comfy and it was very clean but it has an extremely off-putting musty smell and the Internet was unreliable. Staff was very friendly.

It's a motel which is in need of updates but you pay for what you get. But the rooms and property are very clean. Thump up for that. But be aware, there is not wifi connection in the rooms, only at the lobby. The swimming pool is fine. The elevator is broken so you have to take the stairs to go to 2nd floor. Breakfast is OK but be there early as things run out and they don't replace much of them.

A smaller hotel, lobby was clean but old, they had complimentary breakfast everything was fresh. Room was clean and had nice space for a king suite.

Beds were reasonably comfortable, good pillow choices. Breakfast options OK. Nothing spectacular but it was clean and orderly. Good sound proofing--did not hear too much traffic sounds from outside or hotel patron traffic inside.

The room was clean and spacious. Good lighting and a night light in the bathroom.

Rooms were large , clean, and beds were amazing.

Very old uncomfortable beds not the worst hotel far from the best

Terrible stay! Booked a room that sleeps 4 (2 queen beds), upon arrival, was charged extra for being 3 guests. Once given the room key, I was advised that the elevator was broken and that we would have to take the stairs to the 2nd floor. The receptionist was rude, uncaring and made several remarks that were uncalled for. Left the room at 8:30 am and the continental breakfast was already put away including coffee. When asked if we could get coffee we were told by the same receptionist as the day before that we missed the cut off for breakfast and coffee. Again 8:30 am! Will NEVER stay again and dont recommend.

Customer service horrible from the start to the end when we left. No one was ever at reception and had to buzz to get service. Tried asking for extra towel and said had nothing. Went for breakfast and no one was there to replenish coffee or other food items. Other customers had been there 30 minutes and tried to get service and got nothing. Eventually someone came to replenish the coffee maker. Even had to ask for yogourt. Asked for receipt to ensure not charged extra and the person had no clue and kept referring me to sitr I booked. Absolutely no customer service.

When we arrived, there was no one at reception. We had to press a button and wait several minutes before someone showed up. It took her several minutes to find our reservation. Our room was on the second floor but the elevator did not work. We had to carry our heavy suitcases up the stairs. The wifi didn't work and I had to go back to reception and press the button again to get the girl to come back to it. After several minutes she managed to get the wifi working correctly. The room was clean and the bed comfortable. Decent breakfast.

There was a line at check in and the guy kept walking back and forth, but not working on checking anymore in, we asked if he felt all right. Took about 40 minutes on Thursday evening. Wi-Fi access was very spotty, couldn’t get it to work most of the time and our room had a very musty smell. Breakfast was good and room was kept clean.

When we walked in the receptionist very rude. Went to the room dirty sheets hair all over the bathroom. Looked like the roofing nails were coming out of the ceiling. Did not feel safe.

Quick, easy check-in. Pleasant, helpful staff.

After a long day of travel, there was no one at front desk to check me in even though 24/7 service is mentioned in property details. After spending 45 minutes on phone w Expedia without resolution, I decided to go next door to Comfort Inn.

I lost bag and it was safely returned thans so much

Friendly service

Our first room had leak from the toilet and they promptly got us into another room. Staff seems to be nice.

Safe and quiet. Close to all shopping.

Room was clean, and a/c worked well. Outside needs some updating and cleaning especially the entrance, but overall good value and happy with our stay.

Location is great, rooms were very musty even when air was on. Needs major Reno and upgrades, dated

The property is in a good area close to shopping and dining

Reasonable price and handy to amedities

Hotel was very clean and located at a very convenient location.

Ptice and location. Easy access to shopping.

Price was right... friendly staff, quiet location.

Very easy access from I81 and in the middle of many businesses so fast food, groceries or shopping was easy. This is an older motel and we were very happy with the accommodations.

The location is great, right in the heart of Watertown. Easy access to all ayractoons.

This hotel was clean and served us as an inexpensive overnight. The included breakfast was quite good. The room is quite dated, but the bed was comfortable, the sheets were clean.

Customer service horrible from the start to the end when we left. No one was ever at reception and had to buzz to get service. Tried asking for extra towel and said had nothing. Went for breakfast and no one was there to replenish coffee or other food items. Other customers had been there 30 minutes and tried to get service and got nothing. Eventually someone came to replenish the coffee maker. Even had to ask for yogourt. Asked for receipt to ensure not charged extra and the person had no clue and kept referring me to sitr I booked. Absolutely no customer service.

Easy check in, clean room, comfortable bed and friendly service. The room is slightly dated, however VERY clean. The staff was friendly and easy check out, breakfast was basic but hot eggs, fresh coffee and many options. I would stay here again.

Hey people! It’s a clean place and sure it is not as up to date as others but for the price you can get an excellent steak dinner at the Texas Roadhouse down the road for the extra you would pay for an “up to date “ place. Breakfast was more than expected with eggs and sausage and quality bagels.

The price was excellent. The breakfast was lacking the 2nd morning...ran out of hot food. Had to wait until it was cooked.

Good breakfast

Price was reasonable. Building very run down. Bathroom toilet not cleaned very well. Continental breakfast ... we arrived at 8am most things empty or cold. By the time we ate what little there was, nothing had been refilled. I always stay at Wyndham hotels but never again this one!!!

Breakfast was weak, very little selection

The building and the room had a basement ish musty smell. There was barely any water pressure in the shower, the toilet seat was so loose you had to sit on it carefully so as not to slide off the toilet. At 6:25 AM no breakfast in sught even though the complimentary breakfast starts at 6 AM. It wasn't put out until almost 6:45. The cereal and bagels were stale the eggs were powdered and the waffle maker so dirty , I wouldn't even risk it.. Next time I'll pay more somewhere else. Never doing Travelodge anywhere ever again...

Great breakfast, very nice room