Name: Papaya Playa Project, Tulum, a Member of Design Hotels
Address: Km 4.5 Carretera Tulum Boca Paila, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, Mexico
Rating: 7.43

Guest reviews

7.4

Good

Based on 354 verified reviews

Who stays here?

Business

2%

Couple

46%

Family

12%

Group

32%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

At Papaya Playa Project, Tulum, a Member of Design Hotels, travelers highlight a striking jungle–beach setting with unique casitas and welcoming staff, alongside lively weekend parties, while recurring concerns include inconsistent service, variable upkeep, and occasional disturbances from events.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Leah

30 Jan 2026

·

Stayed 5 nights

Loved it! Very serene atmosphere. The staff was very friendly and our room was clean. My husband felt like we were the only ones there which is exactly what we wanted. I would definitely return.

10

John

27 Jan 2026

·

Stayed 1 night

Perfect stay

2

Nir

13 Jan 2026

·

Stayed 3 nights

Service was horrible

4

Eyal

13 Jan 2026

·

Stayed 3 nights

Really bad customer service

2

Nazifa

30 Dec 2025

·

Stayed 3 nights

Awful service. Couldn’t access basic hotel amenities such as getting a toothbrush upon request, or finding water. There were also roaches in our room and extreme dim lighting overall. Not ideal and would not go back.

Km 4.5 Carretera Tulum Boca Paila, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico

Location

With a stay at Papaya Playa Project, Tulum, a Member of Design Hotels in Tulum (Zona Hotelera), you'll be within a 5-minute drive of Tulum Beach and Tulum National Park. This beach hotel is 4.2 mi (6.7 km) from Tulum Mayan Ruins and 1.9 mi (3 km) from Playa Paraiso.

SFER IK(0.1 Miles)

Jaguar Park(0.4 Miles)

Tulum National Park(0.5 Miles)

Acceso al Parque Jaguar(0.5 Miles)

Jaguar Viewpoint Tulum(0.5 Miles)

Tulum Beach(1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but parking height restrictions apply. No reservation is required.

A complimentary local cuisine breakfast is served daily from 7:00 AM to noon.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

A roundtrip airport shuttle is provided for a surcharge of USD 180 per vehicle (one-way, maximum occupancy 3), available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific accessibility features for rooms and bathrooms are not detailed.

The hotel is located in Tulum (Zona Hotelera), within a 5-minute drive of Tulum Beach and Tulum National Park. It is approximately 4.2 miles from Tulum Mayan Ruins and 1.9 miles from Playa Paraiso.

Yes, the hotel features 2 outdoor swimming pools. Pool access is available from 8:00 AM to 8:00 PM.

Up to 2 children aged 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Papaya Playa Project, Tulum, a Member of Design Hotels

Amenities

Property description

Book on Vio

Guest reviews