Name: Comfort Inn Cancún Aeropuerto
Address: Carretera Cancún - Aeropuerto Mza 4 L5 SM 301, Alfredo V. Bonfil, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, MX
Price range: US$51–US$74 per night
Rating: 6.57

What guests think

Comfort Inn Cancun Aeropuerto is valued for its closeness to the airport and acceptable for short stopovers, but reviews repeatedly note issues with the advertised shuttle, dated facilities, and inconsistent standards that make planning and expectations important.

Cleanliness and maintenance feedback is mixed, with reports of dirty rooms, pests, broken bathroom fixtures, and at times no hot water. Service experiences range from friendly to frustrating, and several guests struggled to reach the property by phone or resolve reservation and billing issues. Breakfast is basic and can start too late for early flights, Wi-Fi may be weak, and some rooms have hard beds or noise from halls and the road. Expect a simple overnight stop if convenience matters most.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Airport transport is a recurring weak point: many report no pickup, limited hours, long waits, or inconsistent information; a few did receive it. Elevator outages are frequent, parking is tight/awkward, and the pool has been reported closed.

Related guest reviews

2

Jacob

23 Feb 2026

·

Stayed 1 night

No, we were not provided a shuttle at the airport waited there for over an hour. had to get a taxi to drop us off.

10

Suzanne

14 Feb 2025

·

Stayed 1 night

The room was very clean and comfortable. Close to the airport so very convenient. Breakfast was good. I would go back. We wanted to take the shuttle from the airport and I had provided the info about the flight and the time of arrival. We waited 45 minutes for the shuttle and called the hotel, they told us the next one was another hour away. The shuttle is every 2 hours (5:30, 7:30…). They did not tell us. The person at the hotel says the info is incorrect on the website.

6

Liliana

3 Oct 2025

·

Stayed 1 night

Everything was fine my only dissatisfaction it was they said shuffle from airport to hotel included but that was not the case. I ended paying for a Taxy and the hotel did not even give me back the money and that was the main reason I book with them

4

Ricardo

23 Feb 2024

·

Stayed 1 night

Faltó algo de limpieza en el baño. La ducha no tenía las puertas de vidrio y salpica toda el agua al exterior. El elevador lleva mucho tiempo dañado y no dan razón de cuando estará arreglado, si te hospedan en el cuarto piso, debes subir las maletas por las escaleras.

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2

CLAUDIA

9 Jun 2025

·

Stayed 1 night

This property says it offers transportation from the Airport to Hotel, Hotel to airport, NOT TRUE. A week before our stay they message me saying no transportation from the airport to the hotel, at that point it was to late for me to cancel, the day of pick up at the airport they called me to say their Van had mechanical issues and no transportation was going to happen. Front desk offered no solution, nothing! No ice machine! Would definitely not recommend!

2

Brie

11 Feb 2025

·

Stayed 1 night

Comfort Inn sent me instructions on how to schedule my airport transfer with a link to a form. I filled out the form. Called them, sent them WhatsApp’s and messaged their Expedia inbox with my flight details etc. They left me stranded at the airport alone waiting for a shuttle that never came. Called them repeatedly with no answer, ended up paying $1000 pesos for a cab - and then when I got to the hotel they said - “It’s Expedia’s fault’ so I called Expedia and they said “the hotel is refusing to compensate you for your costs, we have to abide by their policy”. Unreal. I will NEVER stay at a Comfort Inn OR use Expedia EVER again. Zero accountability. Shocking customer service. 6 hours lost to be told I am being punished because neither of them think it’s their fault. All I wanted was to be compensated for my cab fare…since they decided to just not send the shuttle. Brutal.

4

Alfonso

16 Oct 2023

·

Stayed 1 night

Seleccioné el hotel sólo para pasar la noche porque tenía mi vuelo otro día por la mañana, la razón por lo que lo seleccioné fue por el servicio de trasporte shuttle, ni en la noche hubo servicio para recogernos ni el la mañana para llevarnos, muy mal en ese sentido

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6

antonio

15 Feb 2025

·

Stayed 1 night

Room was ok. The toilet seat broken. Shuttle service terrible. Not for the driver. He was great. I spent 3 hours at the airport waiting for the van. And not shuttle service from hotel to airport. Uber charge $500.

8

Rembert

20 Dec 2023

·

Stayed 2 nights

For me, this hotel was the closest to the airport and very economical. For the price it was perfect. The property is in need of updating, but everything I needed was there. Elevator not operating. Shower door off track(broken). And a few other age issues. Again, it was a great deal for the price I paid. The staff was friendly and helpful I would stay there again.

8

Bryan

27 Jun 2025

·

Stayed 1 night

Perfectly adequate if you need a cheap night near the airport. The hotel says it has an airport shuttle, but it does not.

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Cleanliness

Reports vary: numerous guests mention dirty rooms and common areas, roaches or mold, broken bathroom fixtures, and intermittent lack of hot water, while others found spaces acceptably clean.

Related guest reviews

2

ENRIQUE

22 May 2024

·

Stayed 1 night

Muy sucio. No funcionaba el baño, la regadera con poca agua, la televisión no se veia

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2

Daisy

28 May 2024

·

Stayed 1 night

First of all before going up to my room I was booked to a room that was booked already . I get to my room and it had a broken bed that was so noisy . I was moved to another room and I woke up with bed bugs. I was traveling with my 2 year old and I approached the staff and they offered no resolution or support . Never staying here again and don’t recommend

2

Betsy

1 Dec 2022

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Stayed 2 nights

This hotel is terrible. They had no soap so they tome me to use shampoo. The tv in the room did not work. The breakfast was watered down yogurt. They are not friendly unless they want u to buy something. Sheets were stained and towels were dingier than ever. I will never stay there again.

4

Hector

31 Mar 2025

·

Stayed 1 night

No hay traslado al aeropuerto, cucarachas en el cuarto, hotel muy viejo recien pintado

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2

Leticia

28 Jan 2026

·

Stayed 1 night

Instalaciones viejas y sucias cobran cargos extras

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2

Tere

16 Sept 2024

·

Stayed 1 night

Muy sucio comedor y habitación.. No había toallas en el baño. Instalaciones viejas y descuidada. No volveré a hospedarme

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2

Astrid Y

9 Jan 2026

·

Stayed 1 night

Habitación sucia, baño asqueroso, cubre camas sucias , lavabo escurriendo

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2

Beatriz

14 Feb 2024

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Stayed 1 night

Do not trust their pictures ... The lobby and the dining room are in really poor shape... the couches are worn out and ripped. We went into the room, and everything was also in poor shape. The shower had mold... we left as soon as we saw the room... as you suppose, they did not refund the money...

8

Gabriel

25 Feb 2025

·

Stayed 4 nights

Very clean and close to the airport

4

BARBARA

20 Oct 2024

·

Stayed 1 night

No había agua caliente en el baño y había cucarachas chiquitas

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Rooms

Rooms are basic with hard mattresses, dated furnishings, and occasional issues like nonworking TVs; Wi-Fi can be weak and noise from corridors or the road affects sleep for some.

Related guest reviews

4

Mariana

18 Dec 2023

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Stayed 1 night

We stayed on the first floor and the rooms are next to the front desk. That means that you don't sleep until the last guest arrives and you wake up in the middle of the night because of the voices of guest that have to fly early. We were staying in Tulum and the main reason to rent a room in this hotel was so we could get a proper rest to fly in the morning. It was a nightmare. Breakfast was also not good quality.

4

Ruth

10 Aug 2023

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Stayed 1 night

Terrible area. No food within walking distance. I had a car but the hotel is situated on a major road that you can't turn around on for miles because of concrete barriers or road blocks. Was so frustrating. Room was ok. Clean. But there was no mini fridge or microwave. For over $100 a night I'd expect a mini fridge. No towels in the bathroom to take a shower. Only 2 small towels barely larger than face cloths. Bed was hard as well so not comfortable. Overall, I'd pass on staying here again. And no English soeaking which is obvious because it's Mexivo. Juat saying the language barrier made it difficult to communicate.

6

Rudolfo

17 Jun 2024

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Stayed 1 night

Overall for the one night stay and the price it was ok! The bed was hard as a rock but it was expected!

4

Alfred

4 Jun 2024

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Stayed 1 night

Das Bild im Internet schaut besser aus als der Gemeinzustand. Kleine Zimmer, kleiner TV mit 1 Programm, Bad renovierungsbedürftig, Frühstück eine Katastophe, unsauber. Personal demotiviert. Tiefgarage fast nicht befahrbar (sehr eng). Dieses Hotel hat sich für mich erledigt.

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2

Rodrigo

12 Nov 2024

·

Stayed 2 nights

The sheets were dirty, both days I stayed with my family. After asking the receptionist to exchange the bed sheets, it never got done. The TV was not working. Only one channel was working and it did not have any volume at all. The receptionist was told about the issue and I was advised they would provide new controls. They never provided the controls and never attempted to fix the issue.

10

Rudy

12 Apr 2025

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Stayed 1 night

Beds were so hard.

8

ANA

4 Nov 2023

·

Stayed 1 night

Deben mejorar el internet en las habitaciones

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4

Franck

29 Jan 2024

·

Stayed 1 night

Comme d’habitude, on a eu la chambre la plus éloignée, conséquence le wifi était médiocre. Pas d eau chaude dans la douche, après 11h de vol, cela réveille. La chambre ne ressemblait en rien aux photos du site, l hôtel est vétuste. Le petit déjeuner est médiocre. Bref ce n est pas un 3 étoiles. Pour une nuit c est tout juste acceptable. Quand au parking, attention c est compliqué pour y rentrer et pour en sortir avec peu de places.

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6

Nadine

24 Jun 2025

·

Stayed 1 night

Nous avions réservé cet hôtel pour la navette qui venait nous chercher directement à l'aéroport. Je l'ai réservé en ligne, elle n' est jamais venue. Quand nous sommes enfin arrivé, le monsieur à l'accueil n'était pas très sympathique et nous a simplement répondu qu' il n' y avait pas de navette ce soir, sans plus d'explications. Le Wifi ne fonctionne vraiment pas bien dans les chambres. Par contre, le déjeuner était bien et le personnel de la cuisine très accueillant et poli.

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8

Rembert

20 Dec 2023

·

Stayed 2 nights

For me, this hotel was the closest to the airport and very economical. For the price it was perfect. The property is in need of updating, but everything I needed was there. Elevator not operating. Shower door off track(broken). And a few other age issues. Again, it was a great deal for the price I paid. The staff was friendly and helpful I would stay there again.

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Service

Service is inconsistent: some staff are friendly and helpful, but many guests report poor communication, unanswered phones, check-in problems, and limited help resolving shuttle or billing issues.

Related guest reviews

2

Sophia

24 Dec 2022

·

Stayed 19,345 nights

They don’t answer their phone. Not a good property.

2

Felipe

15 Apr 2024

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Stayed 1 night

Mi experiencia fue mala, inició con que no encontraban la reservación hecha en hoteles.com, había un gerente muy estresado que no dudaba en regañar a los inquilinos y no tenia ningún tipo de amabilidad o sonrisa alguna. No había disposición a hielos al preguntar por hielos este gerente simplemente dijo "No hay hielo en el hotel", que yo necesitaba para una jeringa de insulina, los cuartos no contaban con refrigerador. La cama nefasta muy ruidosa y las sabanas tenian un olor desagradable, las toallas sucias y deshilachadas, muy incomodo... Lo único bueno fue que el servicio de taxi solicitado llego a tiempo para salir de ahí. No es recomendable en ningun sentido

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10

Jennifer

4 Feb 2024

·

Stayed 1 night

Practical choice Good price and close to the airport. Staff are nice and friendly.

10

Blanca

23 Mar 2025

·

Stayed 1 night

Friendly staff, stayed one night, good experience overall

8

Andrea

25 Sept 2023

·

Stayed 1 night

I booked the hotel last minute and did not know how to go to the hotel. I called them and the front desk person made all arrangements necessary to provide me a shuttle. Big shout or to him and the Manager who did the trip for me and another family since the shuttle driver was out that night. Amazing service at the check in. The only thing is that you could hear the noise from other rooms and hall, but nothing that a long day and a comfortable bed couldn’t solve. They provide breakfast, which due to my short trip couldn’t taste.

10

López Hernandez

20 Feb 2025

·

Stayed 6 nights

. La atención fue buena

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2

MAYRA GABRIELA

23 Mar 2025

·

Stayed 1 night

El personal te atiende de muy mala gana y el día que llegamos no hubo luz por más de 5 horas

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2

Brie

11 Feb 2025

·

Stayed 1 night

Comfort Inn sent me instructions on how to schedule my airport transfer with a link to a form. I filled out the form. Called them, sent them WhatsApp’s and messaged their Expedia inbox with my flight details etc. They left me stranded at the airport alone waiting for a shuttle that never came. Called them repeatedly with no answer, ended up paying $1000 pesos for a cab - and then when I got to the hotel they said - “It’s Expedia’s fault’ so I called Expedia and they said “the hotel is refusing to compensate you for your costs, we have to abide by their policy”. Unreal. I will NEVER stay at a Comfort Inn OR use Expedia EVER again. Zero accountability. Shocking customer service. 6 hours lost to be told I am being punished because neither of them think it’s their fault. All I wanted was to be compensated for my cab fare…since they decided to just not send the shuttle. Brutal.

2

Brian

27 Apr 2023

·

Stayed 1 night

Horrible estancia desde la reservación. Al tratar de marcar al hotel, nadie contesta el teléfono. Llegando al hotel, el trato de recepción es deplorable. La habitación se encontraba sucia y con arena en las sabanas. El desayuno al siguiente día deplorable. El staff no tiene la capacitación para poder atenderte. El desayuno que se brindo fue mínimo y frio. Al momento de solicitar transportación, esta es forzada con tarifas excesivas. No recomendaría a nadie hospedarse en este hotel.

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4

Óscar Omar

20 Dec 2023

·

Stayed 1 night

No hay elevador funcionando El servicio de recolección al aeropuerto es muy deficiente, la camioneta sin rótulos ni identificación, llegó mucho después de la hora programada. Para regresarnos al aeropuerto, el personal del hotel, coludido con taxistas informaron que la tarifa definida era de $500 mxn, trataron de cobrarle $35 usd a otro huésped extranjero. En la plataforma didi, el viaje nos costó solo $170 mxn. Me sentí estafada por el personal

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Location

Very close to the airport and convenient for short stays, but the industrial area has little within walking distance and roadworks can complicate access; a few guests noted safety concerns.

Related guest reviews

6

Luis A.

9 Mar 2025

·

Stayed 1 night

Good location - close to the airport.

8

Miguel

29 Jul 2023

·

Stayed 2 nights

Super bien ubicada respecto al aeropuerto. Y en mi caso que debía moverme entre el centro de Cancún y Puerto Morelos, la ubicación fue de mucha ayuda

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8

Heinrich

28 Jan 2023

·

Stayed 1 night

Conveniently close to the airport

4

Ruth

10 Aug 2023

·

Stayed 1 night

Terrible area. No food within walking distance. I had a car but the hotel is situated on a major road that you can't turn around on for miles because of concrete barriers or road blocks. Was so frustrating. Room was ok. Clean. But there was no mini fridge or microwave. For over $100 a night I'd expect a mini fridge. No towels in the bathroom to take a shower. Only 2 small towels barely larger than face cloths. Bed was hard as well so not comfortable. Overall, I'd pass on staying here again. And no English soeaking which is obvious because it's Mexivo. Juat saying the language barrier made it difficult to communicate.

10

Charlene

17 Jan 2023

·

Stayed 1 night

Current road construction is limitation that hotel has to weather

10

Elynor

16 Jan 2023

·

Stayed 19,367 nights

I liked the staff. Everyone was friendly and helpful. What I didn't like was the work being done on the highway in front as it limited access to the hotel.

2

Malama

1 Apr 2024

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Stayed 1 night

The property was ok, but nothing around is great. It’s unsafe location. Tiny lobby, staffs are terrible 😞 except the guy helped us checking in. But the two ladies were there, when we checked out, they were chatting & on the phone and we waited there to check out. Rooms are so small

10

JOSE D

2 Dec 2025

·

Stayed 1 night

Muy buena opción cerca de aeropuerto

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8

Timothy

13 Feb 2024

·

Stayed 1 night

Clean, cheap hotel close to the airport in an industrial area. Hotel is fine, it is Expedia that you have to watch out for. I got sick on our last trip and Expedia wouldn't stand by me even though I notified the property within the time for a refund.

10

LYDIA ERIKA

23 Apr 2024

·

Stayed 1 night

Está muy cerca del aeropuerto pero no hay nada alrededor no hay restaurantes

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Dining

Breakfast is included but generally basic, sometimes cold or limited, and can start too late for early flights; a handful of guests found it good.

Related guest reviews

10

JEAN-PIERRE

23 Jan 2024

·

Stayed 1 night

Établissement un peu vétuste, mais propre. Petit déjeuner copieux et bon. Près de l’aéroport avec navette gratuite et facile d’accès grâce à une très bonne communication de l’établissement via WhatsApp. Si je reviens à Cancun, je reviendrai au Comfort Inn.

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8

Gonzalo

9 Feb 2024

·

Stayed 2 nights

Muy básico el desayuno

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6

Fernando

26 Mar 2024

·

Stayed 5 nights

BREAKFAST HORRIBLE!!!

4

Terence

16 Jun 2024

·

Stayed 1 night

Food quality was poor, with everything coming from instant versions (e.g., eggs from mix, not fresh) that I chose not to eat.

8

juan

28 Jul 2024

·

Stayed 1 night

El desayuno estaba frío

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4

Karyna

24 Jun 2023

·

Stayed 1 night

Reservamos 1 diária nesse hotel, pois era do lado do aeroporto. O chuveiro não saia água, o café da manhã não tinha quase nada e todo espaço onde servem o café bem sujo e sem cuidado nenhum.

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10

Alejandro

18 Feb 2023

·

Stayed 1 night

The hotel was very clean. The check in was good but the breakfast could be a bit more organized but the food was great

6

Peter

26 Jan 2026

·

Stayed 1 night

For an airport hotel this place puts forth a weak effort. No shuttle until 9:00 in the morning? Breakfast was non-existent at 7:00 AM. Room was clean and a short taxi ride to the airport (MXN 250).

4

Fernando

27 Sept 2025

·

Stayed 1 night

No hay traslado al aeropuerto como lo publicitan, el buffet no tiene comida caliente, el personal con poca o nula capacitación- mal servicio en general. Habitaciones con puertas mal calibradas, ruidosas.

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10

Eileen

24 Jan 2024

·

Stayed 1 night

We stayed because it was closest to airport. Plane late so missed the last shuttle. Complained about $40.00 taxi ride so they lowered it to $30.00. Still to much but free shuttle in the owning to airport so made up for it. The Internet was not good. Breakfast great and people very friendly. Easy Check in.

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Month	Average price
January	US$71
February	US$72
March	US$73
April	US$70
May	US$68
June	US$59
July	US$59
August	US$57
September	US$62
October	US$63
November	US$67
December	US$75

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $60	3 $60
4 $60	5 $74	6 $69	7 $69	8 $69	9 $53	10 $51
11 $51	12 $62	13 $62	14 $62	15 $62	16 $53	17 $53
18 $53	19 $67	20 $62	21 $69	22 $64	23 $57	24 $55
25 $55	26 $62	27 $64	28 $62	29 $64	30 $57	31 $53

Comfort Inn Cancún Aeropuerto

Prices for Comfort Inn Cancún Aeropuerto

Monthly average prices

About this property

Location

Room options

Standard Double Room, 2 Double Beds

Standard Room, 1 King Bed

Room, 1 Double Bed

Guest reviews of Comfort Inn Cancún Aeropuerto

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn Cancún Aeropuerto

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $67	19 $54
20 $59	21 $64	22 $64	23 $64	24 $64	25 $54	26 $58
27 $51	28 $59	29 $59	30 $62