Montcalm Brewery, London City

Clean room. Comfy bed.

I’ve stayed at this hotel before and had a great experience, which is why I returned. However, this stay was extremely disappointing and not reflective of a five-star standard. We booked a Montcalm King room, but the first room felt like a basic double, so we requested a change. The second room was slightly larger but very dated and worn, which was not what we paid for. Several advertised features didn’t work. The music/speaker system was non-functional, the TV wasn’t working properly, and I couldn’t connect my Fire TV. This left us with very limited entertainment, resulting in a disappointing and uneventful evening. Given the price point, this was unacceptable. It felt like we were placed in an older, unrefurbished part of the hotel that does not match the standard being advertised. While the staff were polite and professional, the overall experience fell far below expectations and unfortunately impacted what was meant to be a special occasion , my partner’s birthday. I was asked about my stay at checkout but was too disappointed to address it properly at the time. I would appreciate this being reviewed, as the experience did not reflect the price paid or the hotel’s usual standard.

Breakfast excellent

😃

All fine