Name: Conrad Tulum Riviera Maya
Address: Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, Mexico
Rating: 8.97

Guest reviews

9

Fabulous

Based on 255 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Conrad Tulum Riviera Maya earns strong praise for its stunning design, serene cove setting, multiple pools, and especially warm, attentive staff, while recurring critiques mention high food and drink prices and occasional slow or inconsistent service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Kimberly

17 Feb 2026

·

Stayed 2 nights

10/10 amenities. But lacking in service and value. Never waited less than 45 mins for food, you have to go look for a server for a drink by the pool constantly. Prices not reasonable

10

Tara

28 Jan 2026

·

Stayed 4 nights

My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!

10

Carolina

19 Jan 2026

·

Stayed 1 night

The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.

10

Catherine

8 Jan 2026

·

Stayed 5 nights

Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.

6

gloria

4 Jan 2026

·

Stayed 6 nights

Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.

Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, Quintana Roo, Mexico

Location

When you stay at Conrad Tulum Riviera Maya in Tulum, you'll be near the bay, within a 10-minute drive of Akumal Beach and Xel-Há Park. This beach resort is 14 mi (22.6 km) from Tulum Mayan Ruins and 17.6 mi (28.3 km) from Playa Paraiso.

Riviera Maya Golf Club(1.1 Miles)

Aktun Chen(1.1 Miles)

Xcacel Beach(1.7 Miles)

South Akumal Beach(2.1 Miles)

Xcacelito Beach(2.5 Miles)

Xcacel-Xcacelito Sanctuary(2.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 15:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Yes, valet parking is available on-site at no additional cost.

Pets are not allowed at the property, but service animals are exempt from this policy.

Check-in is at 15:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, and additional charges may apply.

The property features elevators, step-free entrances, and limited wheelchair-accessible facilities, including a concierge desk and public washrooms. Wheelchairs are available on-site.

The hotel is located near the bay, approximately 3.7 miles from Akumal Beach and 14 miles from Tulum Mayan Ruins. It is a 5-minute drive from Riviera Maya Golf Club and 9 minutes from Xel-Há Park.

Yes, the property features three outdoor pools, including a private beach area. The operational hours are not specified.

Children are allowed at the property and can stay free when occupying the parent or guardian's room using existing bedding.

Conrad Tulum Riviera Maya

Amenities

Property description

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