Staybridge Suites San Antonio - Schertz by IHG

Great location and proximity to JBSA. The room was clean with great space to work and relax. Most importantly, the staff was very friendly making us feel welcome during our visit. Thank you!

Great stay

One comment on this stay, thank goodness by the 2nd night the elevator was working because pulling a heavy suitcase and rolling working up to the second floor via the stairs was not fun

Hotel was nice, breakfast was good, hotel was clean BUT when we arrived, when we checked in we were told the elevator wasn’t working, an our room was on the 4th floor. This would have been fine if it was only our one day of our stay. It was not working the entire 5 days of our reservation. I think they should have made better accommodation, move us floors or check with other IHG hotels in the area for same accommodation. A bit disappointing seeing I use IHG hotels all the time!

I would give it 5 stars but the elevator was broken and we were on the 4th floor! Whew! Especially with small kids.