Name: Best Western Plus Airport Inn & Suites
Address: 5433 West Wiley Post Way, Salt Lake City, Utah, United States of America, Salt Lake City, Utah, US
Price range: US$95–US$158 per night
Rating: 8.35

What guests think

Across many reviews of Best Western Plus Airport Inn & Suites, travelers praise friendly staff, clean, comfortable rooms, and a handy airport shuttle, with good hot breakfasts helping make this a convenient stopover near Salt Lake City International Airport.

Several guests noted ongoing renovations that caused noise, blocked hallways, or worn common areas. There are repeated complaints about lukewarm or unreliable hot water and occasional noise from thin walls or nearby areas. Location is close to the airport but dining options nearby are limited, especially late. Expect a practical airport hotel with mostly solid basics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, hot tub and a small gym are available and usually clean; some guests reported a cold pool or broken jets. The airport shuttle is useful but early-morning schedules can be inconsistent, and renovations sometimes cause noise or blocked areas; parking can feel limited.

Related guest reviews

10

Danielle

14 Aug 2025

·

Stayed 1 night

Staff was helpful. Pool and hot tub was were clean.

10

Claudia

11 Apr 2025

·

Stayed 2 nights

Our stay was enjoyable. We appreciated the clean rooms and comfortable beds. The breakfast was hot and had a wide variety of choices, not your typical continental. During our stay there were repairs being made to the elevator. The staff communicated options for guests and repairs were completed quickly. We were impressed by their management of the situation. We used the pool and spa. Both were clean, heated, and towels available. When we asked for a temperature adjustment, service staff arrived within minutes and made the changes. Very professional and guest friendly staff and service personnel. Overall a very comfortable stay near the airport. I would recommend this property as a good value and worth consideration over much more expensive options that offer similar amenities.

10

sajad

28 Mar 2025

·

Stayed 1 night

Breakfast was good. Unfortunately, l forgot one of my luggage at the hotel shuttle. It could be a good idea for the shuttle to give a barcode or note for each passenger's baggage so it will reduce the confusion between passengers' luggage when the shuttle is crowded.

8

AMY

24 Dec 2024

·

Stayed 2 nights

Pool/hot tub and weight room were nice. Room was clean. Had a bathtub handle issue that the front desk said they would let maintenance know about. We would stay here again.

8

Kathryn

18 Jun 2024

·

Stayed 1 night

Everything was fine about the hotel except the primary reason we booked here: to have a guaranteed and reliable way to the airport at 4:00 am. I booked the shuttle with the desk clerk when we arrived at 7:00 pm. When we came down at 3:50 am, the new overnight desk clerk could not find a shuttle reservation and we had to pay Uber in order to make it to the airport on time.

10

Sandra

4 Apr 2024

·

Stayed 1 night

Close to airport. 24 hour shuttle. Great breakfast. Clean and they are updating with construction right now. We didn’t hear a thing and we were there until 10am.

4

Annie S

26 Mar 2024

·

Stayed 2 nights

There was construction going in at the hotel, lots of workers inside painting. Railings were laid in stairwells and one entrance was almost inaccessible. Had to park towards the front if you didn’t want to walk a ways. The fire alarm went off through the whole hotel and there was no direction or really anything from staff. Room had construction debris in it but thankfully didn’t smell like cigarettes like our friends did. All in all it’s ok if you just need to crash for the night but they definitely need some improvements!

6

Ron

15 Mar 2024

·

Stayed 1 night

We booked this property as the information said they had 24 hour airport shuttle service. Well, we arrived shortly after mudnight and when we called for the shuttle were told it would not be available till 5am.

8

Kang

26 Sept 2023

·

Stayed 1 night

Shuttle bus service was good

8

Patipan

23 May 2023

·

Stayed 1 night

I like the location and hotel conditions. Great staff service. I noticed only one elevator, not sure there are more than one.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and common areas. However, there are notable lapses including unprepared or dirty rooms, odors, wear and tear, and a few pest reports.

Related guest reviews

10

louise

9 Sept 2025

·

Stayed 2 nights

Well, impressed with the cleanliness, spacious room, pool and whirlpool, and fast check-in. Really loved the fact that they came in and freshened up the room, made the bed gave us fresh towels, and emptied the trash. Hotels used to do this all the time, but they have gotten away from it. I love the fact that when we come back from a long day that we walk in and the room is nice and neat and we have fresh towels. Really appreciated that. Had a good variety of breakfast foods, and the lady who was in charge of it was very friendly and very helpful. Would highly recommend this motel and would stay at it again

6

David

12 Aug 2025

·

Stayed 1 night

Booked a 2 queen beds and when we checked in and got to our room it was dirty. They hadn’t cleaned it from the last guest. No other room available so my daughter slept on the couch.

4

Antonio

21 Mar 2025

·

Stayed 2 nights

Hotel beds were comfy but the hotel is dirty overall

4

Darrell

11 Mar 2025

·

Stayed 1 night

Room smelled stale and as though an animal had occupied the room. Pillows need to be either washed or replaced. They smelled sweaty and old. Shower was warm but never got hot. We usually stay at this hotel when in town because of no pet policy but was disappointed in the lack of cleanliness previously mentioned problems.

6

Kacey

25 Jan 2025

·

Stayed 1 night

My faucet was leaking and the room could of been cleaned better.

10

Claudia

24 Jan 2025

·

Stayed 2 nights

Clean room and comfortable bed. Breakfast was very good and included hot eggs, meat, and waffles. Convenient to the airport and freeway.

10

David

16 Sept 2024

·

Stayed 1 night

Everything about the hotel was wonderful clean room bathroom & common areas. Everyone very friendly. Bed was comfortable and the room was soundproof

2

Dusten

27 Jun 2024

·

Stayed 2 nights

Two words…..BED BUGS!

2

Scott

25 Jun 2024

·

Stayed 1 night

Room was dirty, sheets stained, shower dirty and the TV did not work. Very poor experience overall. I travel every Monday and will choose to stay elsewhere in the future.

4

Nada

25 Mar 2024

·

Stayed 1 night

Well after getting ready for bed. I turned down the covers. I found a dead bed bug. I called the front desk. Nothing happened, he said he would let the manager know. I was so exhaused, due to being up since 5 am. I just slept on top of the covers. The people above me were noisy until past midnight. I reported the the bug incident to the front desk. I even gave her the bug...wrapped in toilet paper. I was told the manager would be in by 10 am. It is now 12:34pm. I called the front desk. No response. I would like to be compensated in some way.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with supportive beds and some spacious layouts. Noise from thin walls or location hotspots (lobby, pool, exterior doors) and occasional HVAC issues or dated furnishings are mentioned.

Related guest reviews

8

Tingang

27 Aug 2025

·

Stayed 1 night

I would give five stars if the mattress were not so soft. Pillows are all very high. Couldn’t go to asleep. Otherwise everything is excellent.

10

Julio

3 Aug 2025

·

Stayed 1 night

Nice hotel very spacious and clean, very comfortable beds.

8

Dexter

30 May 2025

·

Stayed 1 night

STAFF was great! We arrived very early and the front desk associate did everything she could to get us in early. The only concerns were: 1) the safe is not big enough to put a surface pro laptop in. 2) the bed frame is TERRIBLE! My girlfriend and I hit the corners several times...bruising us and even causing my girlfriend to bleed. She went down and discussed with staff...not much they can do.

8

Victoria

16 May 2025

·

Stayed 1 night

The staff when we checked in were not very nice but everyone in the morning was great for breakfast and then the same lady was there when I checked out from the night before and she is just rude. The pool and hot tub were decent. The room was not soundproof so being next to the pool entrance was very loud. No good food near the hotel.

10

Dennis

10 May 2025

·

Stayed 1 night

Friendly front desk, nice exercise room and quiet.

10

Laura

28 Apr 2025

·

Stayed 1 night

Very friendly staff. Clean rooms. Adjacent guests were very noisy and walls are thin.

8

Joseph

21 May 2024

·

Stayed 3 nights

Room was *very* basic and a little small, but it was clean and the bed was comfy. Would be much more functional if sink was accessible outside the toilet/shower room. Nice that the bathroom had a fan, unlike a lot of other more modern hotels. Walls seemed a little thin, thankfully nobody near us was too loud. Good location, far enuff from airport to avoid the noise, but still close and convenient. Downtown is only 15min away. Indoor pool is really small and not well ventilated.

6

Nancy

31 Aug 2023

·

Stayed 1 night

The room was clean, bed was firm, and location was convenient to local eateries. The pillows were flat, lighting was tricky to figure out, and the bathroom floor felt slippery and dangerous when wet. Jetted tub wasn't easy or safe to get in & out of, but roomy enough for two plus-size people and worked well. The walls were thin enough to hear early bird neighbors. Overall just OK for the price of a "suite".

2

Tina

16 Jul 2023

·

Stayed 1 night

This hotel was the worst. It’s old so super creaky. The walls are paper thin so you can hear everything from above and next door to you. We couldn’t sleep at all. When the person above from us walks, it creaks so loud everytime. We had ear plugs on and still heard the loud creaking and thumping. Thank god we were only there for one night.

6

Peter

9 Mar 2023

·

Stayed 1 night

Large room, but 102 was located at the end of the hallway next to a very noisy outside door which banged several times during the bright. At check-in the desk away un -manned as the receptionist had to visits the bathroom. As we had to get up at 4.30 am to catch a flight to attend a funeral I specifically asked for a quiet room. 102 did not provide that peace. Very disappointing !!!

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Service

Staff is frequently described as friendly, accommodating and efficient. Some guests experienced rude or unhelpful interactions, deposit or refund frustrations, and inconsistent handling of issues.

Related guest reviews

10

Paul

3 Nov 2025

·

Stayed 3 nights

Amazing staff, very friendly and attentive. Rooms were clean, beds very comfy. Breakfast was hot and delicious, definitely staying here again

10

Gregory

11 Sept 2025

·

Stayed 1 night

Very nice clean hotel the staff were helpful and friendly. They have a good breakfast and the shuttle drivers to the airport were great too.

4

Jeffrey

1 Aug 2025

·

Stayed 1 night

Not a good stay. Passing trains woke us up several times during the night. The carpets and weird lighting in the hallways gave the hotel a disorienting ‘Shining’ feel (yes like the Stephen King movie) and was uncomfortable. The bathroom lighting was a freakishly bad fluorescent that literally gave my wife auras of an on-coming seizure. And to top it all off, the middle-aged lady at the front desk with a silver-haired ponytail tried to deny my wife access to the breakfast bar with our LICENSED VESTED service dog, violating ADA regulations. We will NEVER stay here again.

10

Natalia

24 Jun 2025

·

Stayed 1 night

Front desk young lady named Mini. Was very friendly. Check universe first and professional. And helped as a lot . We loved it enjoyed staying. Thank you

10

Dennis

11 May 2025

·

Stayed 1 night

Friendly, personable check-in, clean, quiet room, comfortable bedding and good WiFi connection.

10

Sherri

12 Apr 2025

·

Stayed 1 night

Night clerk was the ‘not my job’ with coffee machine on the fritz & empty water container. * DAY Clerk & Breakfast Staff were ‘great-great-great !

2

Siegfried

6 Nov 2024

·

Stayed 1 night

Staff was rude and not willing to work with us.. We wanted a room off the first floor. And would not let us check in early. But , the bed was very comfortable.

10

Sharleen

20 Jul 2024

·

Stayed 1 night

We were caught up in the technology issue and had to find a hotel to wait out flying home. We arrived at the hotel even before checkout, so even though we were so tired we could hardly stand, we figured we would have to just sit in the lobby. BUT- the receptionist Ziza was fantastic!!!!! She let us have the breakfast available, and she asked the housekeeping people to let her know as soon as the rooms she assigned us were cleaned and she got us in to them as quick as she could. Absolutely the best receptionist we had come across for our whole 2 week vacation!!! Kudos to Best Western for hiring her. Keep her forever! Also, our rooms were great. Very comfortable beds.

2

Matthew

20 Mar 2023

·

Stayed 1 night

I arrived shortly after midnight due to a cancelled connecting flight. When I made it to my room, I instantly recognized that the room had not been cleaned since the previous guest. The bed was unnamed, there were used wet towels in the bathroom and empty soda cans on the counter. I went to the front desk and showed the night staff a photo (attached) of the unclean bathroom and used towels. He simply gave me clean towels. Since it was after midnight, no one was available to clean the room and the hotel was at 100% occupancy. After making several efforts to get a refund by Hotels.com and Best Western directly, no one is able to acknowledge the failure. The Best Western manager is now ignoring my emails after she explained to me she would look into the matter.

2

Micah

26 Dec 2022

·

We booked this hotel after our flight was cancelled. When we arrived, there were at least thirty other check-ins ahead of us. They only had 1 single front desk worker who was taking 10-15 mins for each check-in. I feel bad for the guy as clearly the hotel was under-staffed. After we waited for an hour and a half, I made the decision to book another hotel right across the street for roughly the same price. I messaged the hotel to cancel my reservation, but was declined and charged the full amount even though we did not stay there. I then explained the situation with the hotel manager & expedia customer service even tried to refund the money, but the hotel continued to refuse the request. I do not recommend this hotel and would look elsewhere if you're in a bind and need a quick room for the night. I cost them exactly zero dollars, they refused to refund my money. Not a great way to run a business. Who knows what else may be in store for a weary traveler. Check other hotels in the area.

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AI-generated summary based on recent guest reviews

Location

Very convenient to the airport with easy freeway access. The surrounding area feels industrial with limited nearby dining, especially late.

Related guest reviews

8

Hooman

26 May 2025

·

Stayed 1 night

7 minutes drive to the airport. So convenient!

8

Victoria

16 May 2025

·

Stayed 1 night

The staff when we checked in were not very nice but everyone in the morning was great for breakfast and then the same lady was there when I checked out from the night before and she is just rude. The pool and hot tub were decent. The room was not soundproof so being next to the pool entrance was very loud. No good food near the hotel.

8

Steven

27 Apr 2025

·

Stayed 2 nights

Place was clean and convenient to the airport.

10

Frederick

18 Feb 2025

·

Stayed 1 night

Convenient to airport.

10

Stacy

12 Feb 2025

·

Stayed 1 night

Clean, friendly and quiet. Easy access to the airport.

10

Elizabeth

5 Feb 2025

·

Stayed 1 night

Area was industrial with several hotels close to the airport. Dining options were limited and closed at 10pm. The hotel was clean and had transportation to/from the airport. It was extremely convenient. The staff was great!

8

DIANNA

22 Jun 2024

·

Stayed 1 night

Quiet. Comfortable. Only issue was lack of restaurants in the area. Convenient to the airport.

8

JUAN

25 Apr 2024

·

Stayed 1 night

It's close to the international airport.

10

Frank L.

20 Sept 2023

·

Stayed 1 night

Not much choice in restaurants around the hotels.

8

Charles

4 May 2023

·

Stayed 1 night

It was a hotel close to the airport.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised for hot options and variety. A minority found it average, and seating comfort plus limited nearby dining were drawbacks.

Related guest reviews

10

Paul

3 Nov 2025

·

Stayed 3 nights

Amazing staff, very friendly and attentive. Rooms were clean, beds very comfy. Breakfast was hot and delicious, definitely staying here again

8

Ronald

31 May 2025

·

Stayed 1 night

Great spot for a good night’s sleep after a late flight. Good options for breakfast.

10

Sheila

27 Apr 2025

·

Stayed 1 night

Very nice facility. Beds were great. Rooms very clean. Breakfast was good.

10

Cindy

10 Mar 2025

·

Stayed 2 nights

Place was great for what my trip needed! Breakfast was so good. Them mini waffles were the best part! Staff was so friendly too!

8

William

6 Mar 2025

·

Stayed 4 nights

The breakfast was good, staff friendly., rooms spacious. Housekeeping did a great job. Very close to the main city. 15-25 minutes to all the downtown attractions. Parking was a little limited. Would recommend the hotel addmuffins with breakfast. Would stay again.

6

Tina

30 Sept 2024

·

Stayed 4 nights

It’s was fine. The breakfast could have been much better. I liked that it was quiet, but honestly, not worth the price I paid for the room.

10

Melanie

29 Sept 2024

·

Stayed 1 night

Breakfast was so so.

8

John

20 Jun 2024

·

Stayed 1 night

Clean and comfortable. Breakfast was noy up to par

6

Cindy

30 May 2023

·

Stayed 2 nights

The only thing our group of 9 thought was awful, was the lounge chairs in the lobby or breakfast eating area. They were the most uncomfortable things to sit on. No back support, there is a bar across the under leg, and felt like we were sitting in a hole. I have no other complaints. Side note, it would be awesome if you had contour pillows as an option if people need the proper neck support while traveling.

10

LYZELLE

7 Feb 2023

·

Stayed 2 nights

We loved the free continental breakfast! Tastes fresh and area is always clean. Our room is clean and our kids loved the Indoor pool.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$94
February	US$97
March	US$106
April	US$124
May	US$137
June	US$130
July	US$123
August	US$117
September	US$128
October	US$115
November	US$92
December	US$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $132
20 $106	21 $120	22 $141	23 $149	24 $149	25 $158	26 $137
27 $112	28 $129	29 $141	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $120	3 $108
4 $99	5 $116	6 $124	7 $133	8 $126	9 $126	10 $104
11 $107	12 $110	13 $116	14 $120	15 $135	16 $136	17 $126
18 $99	19 $106	20 $108	21 $108	22 $117	23 $117	24 $112
25 $95	26 $111	27 $108	28 $117	29 $113	30 $112	31 $112

Best Western Plus Airport Inn & Suites

Prices for Best Western Plus Airport Inn & Suites

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About this property

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Guest reviews of Best Western Plus Airport Inn & Suites

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What guests think

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