Is parking available at the property?

Parking is not available at the property.

Is breakfast offered at the property?

Breakfast is not offered at the property.

Are pets allowed at the property?

Pets are not allowed at the property. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 15:00 until 22:00, and check-out is by 11:00. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Airport shuttle services are not available at the property.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. However, specific details about elevators and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is located in London City Centre, near notable landmarks such as Marble Arch and Buckingham Palace. It is also close to shopping areas like Kensington High Street and Oxford Street, with attractions like the Natural History Museum and London Eye nearby.

Is there a swimming pool at the property?

There is no swimming pool available at the property.

What are the policies for guests staying with children?

Children are welcome at the property, and there is no minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property does not offer extra beds or cribs.

Roland House - Comfortable Apartments in London

Average nightly price at Roland House by month, last 12 months (USD)
Month	Average price
January	$119
February	$126
March	$154
April	$158
May	$176
June	$206
July	$207
August	$166
September	$174
October	$189
November	$158
December	$169

What guests think

At Roland House, travellers praise the convenient South Kensington location and solid value, with many noting friendly 24/7 reception and often spacious, practical studios with kitchenettes, while feedback frequently mentions dated areas and occasional maintenance or housekeeping lapses.

Guests like the gym, sauna and laundry access, though equipment and elevators can feel old and some machines were out of service, with mixed feedback on the jacuzzi’s condition. Room comfort varies: beds and pillows split opinion, there is no air conditioning and some rooms run warm, and light or corridor and street noise can intrude; a few also reported unreliable Wi-Fi. Overall, expect a functional, well-located base rather than a polished stay.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the gym, sauna/steam and on-site laundry, but note dated equipment, occasional out-of-order machines, and old elevators; there is mixed feedback on the jacuzzi’s condition.

Related guest reviews

8

emma

Nov 22, 2024

·

Stayed 1 night

Nice clean property with a decent gym and spa area. I would stay again!

8

Lee-Ann

Jun 27, 2025

·

Stayed 2 nights

I stayed here for 2 nights from June 25th-27th. The room was spacious and had what I needed. The free laundry was a big bonus as I was on Day 8 and 9 of a 12 day trip and could use some fresh clothing. If I had one complaint, I was on the ground floor near the reception and the noise from people coming and going was a bit much especially late at night and early morning. But overall I would stay here again maybe just away from the reception area.

8

Fabrice

Oct 16, 2025

·

Stayed 3 nights

The rooms were spacious and well-designed, providing both comfort and practicality. The spa facilities were warm, clean, and very enjoyable, offering a truly relaxing experience. However, the corridors tended to be quite noisy in the morning, with doors frequently slamming, which slightly affected the overall tranquility of the stay. Despite this, it was a pleasant experience overall.

4

Rania

Jun 24, 2025

·

Stayed 6 nights

The location is great – just an 8-minute walk from Gloucester Road Station, and the building has a gym, sauna, and jacuzzi. However, the apartment itself and the service leave a lot to be desired. The kitchen is very basic and needs improvement. The TV didn’t work, and there was no working phone – I couldn’t reach reception when needed. The floor was dirty, and the window shade didn’t block the sun at all, making it hard to rest. Guests are expected to take their own trash outside the building, which isn’t convenient. The gym is outdated and could use better equipment. Customer service was disappointing. When my son arrived, they refused to give him the key even though I was on the phone with them and had already provided my ID. Some of the staff were unhelpful and unprofessional zero trust Overall, a good location but poor service and facilities.. but it good price when high seasons.

10

Prajakta

Aug 21, 2025

·

Stayed 7 nights

The accomodation was booked for a family of 2 adults and one 4year old and it was sufficient for us for 6-7days stay. The property has lift so it was easy to stay on higher floors with stroller. The underground station is 10min walk and bus stops are 3min walk away. The reception is available 24*7. Basic toiletries were provided like shampoo, towels.... Cleaning of the room is not provided unless explicitly asked for. Laundry room is available however you need to get your own detergent which is fair enough. The public transport being reachable was a major advantage for us as we relied on it for our stay. Grocery store is near the underground station so also quite reachable. Overall: would recommend the accomodation for location. Amenities were as expected for the price.

8

Adrian

Jun 16, 2024

·

Stayed 3 nights

Three nights here, staff were very dismissive when we arrived and I felt quite rude. The rooms are ok but there idle no daily service or clean, had to empty our bins outside. There is a laundry for guests to use but most of the machines weren’t working so we were doing our laundry throughout the night.

10

peter

May 28, 2024

·

Stayed 2 nights

great staff, good gym, sauna and steam....could not have been better....third time staying here!

8

Shahrzad

Jul 2, 2025

·

Stayed 7 nights

The property needs more cleaning ladies for the hallways. Often the hallways were and the elevator were not as clean as they should be. They need to think about upgrading there extremely old elevators. But their location is the best.most reception people specially the lady are great. It is. lose to everything They need to concentrate on the clearness of the hallways and elevators

10

willi

Nov 16, 2025

·

Stayed 1 night

Clean ,staff professional and 24/7 love the jacuzzi .coffee shop 1 min away great way to start the day

10

APRIL

Aug 5, 2025

·

Stayed 4 nights

This was a great spot. It was clean and had everything we needed. The gym and laundry were nice to have!

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Cleanliness

Many found rooms clean, yet reports of missed cleaning, dirty or smelly areas, ants, and less tidy hallways or elevators indicate inconsistent standards.

Related guest reviews

10

Suzanne

Oct 1, 2025

·

Stayed 1 night

Clean, huge space, big apartment especially for London.

4

Constantinos

Nov 12, 2023

·

Stayed 1 night

Nice small apartment however was not cleaned to a good standard. The apartment did have a distinct smell which was not pleasant. We had to open the windows to air it out. Also there was a foot mark on the wall and there were ants on the floor.

8

Shahrzad

Jul 2, 2025

·

Stayed 7 nights

The property needs more cleaning ladies for the hallways. Often the hallways were and the elevator were not as clean as they should be. They need to think about upgrading there extremely old elevators. But their location is the best.most reception people specially the lady are great. It is. lose to everything They need to concentrate on the clearness of the hallways and elevators

4

RAED

Dec 8, 2023

·

Stayed 1 night

Rooms and public areas are not clean and not tidy.

8

Alessandro

Mar 23, 2025

·

Stayed 3 nights

The apartment is well located and has all the necessary for the stay (free laundry, iron, etc.). The subway is about 10 minutes walk and restaurants and shops are available in the neighborhood. Only negative point is that it could be cleaner, especially the bathroom.

10

Derek

May 26, 2023

·

Stayed 2 nights

Property was clean and provided all we needed and better than average hotel room Comfortable. Cooking facilities were basic (we didn't need). Room very spacious, good bath with rain shower. Nearby many good restaurants, pubs, café etc, so it was well located and away from traffic noise often encompassed in hotels facing a mian street.

6

Jane

Sep 27, 2025

·

Stayed 3 nights

Roland house needs a shake up. The staff are good but my room hadn’t been cleaned when I arrived so they gave me another. Then I pointed out that the microwave efficiency was intermittent, the tv aerial was failing and the bath tub plug was faulty. The jacuzzi didn’t look especially inviting so I passed. The window blinds were tired and I had to wedge them up with window latch. Disappointing considering it’s star level. Bed comfortable and fridge ok. Fell way below what I expected. I repeat, nice staff but no one seems to be really that interested in the place! Not an unpleasant stay and I really didn’t have time to complain even though I should’ve, were nice people. Shame!

8

Amy

Oct 31, 2025

·

Stayed 2 nights

Clean room and friendly helpful staff

8

llinos

Sep 12, 2025

·

Stayed 1 night

Very friendly and extremely polite at check in, we have 2 rooms booked with no prior request to be near one another and they allocated next door rooms without having to ask. The rooms were basic, but had everything we needed and was clean. Bed was comfortable, and shower was good. Perfect accommodation especially for the price.

8

John

Oct 30, 2023

·

Stayed 7 nights

Great apartments spotlessly clean and a great neighborhood if you love Chelsea great layout. Some of the staff don't seem to be too happy

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Rooms

Studios are often spacious and practical with kitchenettes, but decor is tired, air conditioning is absent and some rooms run hot; comfort and noise vary, with mixed feedback on mattresses, blinds and occasional Wi-Fi issues.

Related guest reviews

8

Juergen

Aug 18, 2025

·

Stayed 4 nights

The rooms are large and clean. Bathroom good. Little kitchen too. The location is great. U Bahn Natur Museum Kensington Park everything can be reached in 10 minutes on foot. There is also a bicycle station directly opposite. Recommended for a 2-3 day stay

8

Fabrice

Oct 16, 2025

·

Stayed 3 nights

The rooms were spacious and well-designed, providing both comfort and practicality. The spa facilities were warm, clean, and very enjoyable, offering a truly relaxing experience. However, the corridors tended to be quite noisy in the morning, with doors frequently slamming, which slightly affected the overall tranquility of the stay. Despite this, it was a pleasant experience overall.

10

Suzanne

Oct 1, 2025

·

Stayed 1 night

Clean, huge space, big apartment especially for London.

8

Klavs

Jul 24, 2024

·

Stayed 4 nights

Great Place to stay for the Price Studio, stayed many times Central No Aircondition but a table fan was quite enough

8

Nick

Aug 8, 2024

·

Stayed 3 nights

Great location for the museums which are within walking distance as are a good selection of places to eat out but no air conditioning, which when it's 32 degrees outside makes it a little uncomfortable.

8

NICOLO CARLO

Jan 8, 2024

·

Stayed 5 nights

The location is excellent and the property is clean, its a pity that wi-fi for all the stay did not work properly

8

Andrew

Jun 13, 2024

·

Stayed 1 night

Great location but little boring and dated decor

6

Cevdet

Oct 3, 2024

·

Stayed 8 nights

In general property was in good condition and its location was important for me. The bed was in poor condition, way too soft and I think its springs were in bad shape. It should be replaced

8

Omkar

Sep 26, 2025

·

Stayed 5 nights

Clean room but not spacious enough for 3 people when sofa-bed is open.

4

Jeremy

Nov 14, 2024

·

Stayed 1 night

A cold unwelcoming room. The room temp was 14 C when I entered and it took several hours to get warm-ish. The bed was very lumpy, pillows were thin and soggy. The blinds don’t keep all the street light out and the very thin double glazed windows do not keep the street noise out; it was noisy all night. I was on 2nd floor. It’s London and if you want something decent, you have to pay for it; this was inexpensive and you get what u pay for! I be back!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating, including early check-ins, but experiences vary, with some unwelcoming or inflexible interactions and stricter ID procedures at check-in.

Related guest reviews

10

Mary Ellen

Jul 6, 2023

·

Stayed 6 nights

The Roland House is under a half mile from 2 tube stops, which made it very easy to travel around and get to and from the airport. The proprietors were very accommodating in allowing us to check in early after flying all night. The kitchen facilities really helped us out in storing breakfast food and drinks. Fabulous water pressure in the shower too and comfy bed. Overall very quiet and laid back.

4

Katrina

Apr 12, 2025

·

Stayed 2 nights

Tired and staff unhelpful

4

Rania

Jun 24, 2025

·

Stayed 6 nights

The location is great – just an 8-minute walk from Gloucester Road Station, and the building has a gym, sauna, and jacuzzi. However, the apartment itself and the service leave a lot to be desired. The kitchen is very basic and needs improvement. The TV didn’t work, and there was no working phone – I couldn’t reach reception when needed. The floor was dirty, and the window shade didn’t block the sun at all, making it hard to rest. Guests are expected to take their own trash outside the building, which isn’t convenient. The gym is outdated and could use better equipment. Customer service was disappointing. When my son arrived, they refused to give him the key even though I was on the phone with them and had already provided my ID. Some of the staff were unhelpful and unprofessional zero trust Overall, a good location but poor service and facilities.. but it good price when high seasons.

8

Tina

Dec 9, 2022

·

Stayed 19,333 nights

Beds comfortable, very clean, receptionist quite abrupt, not approachable but efficient.

10

Viktoriya

Jul 29, 2025

·

Stayed 3 nights

Attentive friendly staff; Convenient area and lots options for dining Safe and close to park and underground

8

Claire

Jul 1, 2023

·

Stayed 1 night

Not very helpful when trying to check in, me leeway with time. We booked 3 rooms and asked for a little help with 1 room to put our belongings safely but we’re told no, we were going to a festival that started at 14.00 and we were not able to leave to check in but were still told no…. Instead we had to keep our bags in an unlocked room and go to our festival worrying about our belongings, we then booked in at around 23.30 which is not ideal when you are tired. The rooms were great though and clean.

8

Amy

Oct 31, 2025

·

Stayed 2 nights

Clean room and friendly helpful staff

8

llinos

Sep 12, 2025

·

Stayed 1 night

Very friendly and extremely polite at check in, we have 2 rooms booked with no prior request to be near one another and they allocated next door rooms without having to ask. The rooms were basic, but had everything we needed and was clean. Bed was comfortable, and shower was good. Perfect accommodation especially for the price.

8

INES

Dec 19, 2024

·

Stayed 1 night

The front desk could be a little kinder. Lady behind the front desk was not welcoming.

10

Matthew

Nov 19, 2025

·

Stayed 1 night

Excellent value for money friendly helpful front desk. Would recommend

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Location

Consistently praised for a South Kensington setting near Gloucester Road and South Kensington stations, with museums, shops and dining a short walk away.

Related guest reviews

10

Roberta

Aug 20, 2025

·

Stayed 1 night

A great little apartment for the price. Staff were pleasant and helpful, the room was comfortable. Great location, not too far from the tube.

10

Jeff

Jul 19, 2024

·

Stayed 6 nights

Great location.

8

Juergen

Aug 18, 2025

·

Stayed 4 nights

The rooms are large and clean. Bathroom good. Little kitchen too. The location is great. U Bahn Natur Museum Kensington Park everything can be reached in 10 minutes on foot. There is also a bicycle station directly opposite. Recommended for a 2-3 day stay

10

Doreen

May 22, 2025

·

Stayed 2 nights

Very happy with the studio apartment. Limited kitchen but fine for what I needed. 10 mins walk from South Kensington tube station. Plenty of supermarket express stores. I would return if I come back to this area.

10

Prajakta

Aug 21, 2025

·

Stayed 7 nights

The accomodation was booked for a family of 2 adults and one 4year old and it was sufficient for us for 6-7days stay. The property has lift so it was easy to stay on higher floors with stroller. The underground station is 10min walk and bus stops are 3min walk away. The reception is available 24*7. Basic toiletries were provided like shampoo, towels.... Cleaning of the room is not provided unless explicitly asked for. Laundry room is available however you need to get your own detergent which is fair enough. The public transport being reachable was a major advantage for us as we relied on it for our stay. Grocery store is near the underground station so also quite reachable. Overall: would recommend the accomodation for location. Amenities were as expected for the price.

10

Christina

Aug 16, 2025

·

Stayed 1 night

I enjoyed my stay at the Roland Hotel. The room was clean and comfortable. It was great that we were able to check-in early especially after coming into London in the early morning from an overnight train ride. Great location and close to a subway station with lots of restaurants in walking distance. I only wish that our room had better air conditioning even with a ceiling fan, it was still hot in the room. I would recommemd this hotel.

10

Vincent

Aug 25, 2025

·

Stayed 1 night

Spot on for what we needed, close to tube stations. Friendly staff

8

Hasna Askar

Sep 1, 2025

·

Stayed 6 nights

Roland House is located at an 8 min walk from 2 tube stations, and has plenty of eating options in the vicinity. The room was fully equipped with everything we needed, in a very compact space. Would recommend.

10

Julian

Sep 27, 2023

·

Stayed 2 nights

Close to area that I needed for work and close to Gloucester Road tube station for travel.

10

tetyana

Aug 5, 2025

·

Stayed 4 nights

Excellent check- in and location. Really convenient for family as it also includes a small kitchenette. 7 min walking to underground, a short walk to natural history museum and other attractions.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $113	2 $111	3 $126	4 $153	5 $173	6 $218	7 $293
8 $120	9 $124	10 $136	11 $153	12 $127	13 $234	14 $293
15 $135	16 $127	17 $168	18 $166	19 $138	20 $192	21 $293
22 $131	23 $138	24 $166	25 $185	26 $207	27	28
29 $133	30 $133

Roland House

Prices for Roland House

Monthly average prices

About this property

Location

Room options

Deluxe Studio

Two-Bedroom Apartment

One-Bedroom Apartment

Guest reviews of Roland House

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Roland House

Considering this hotel for your London trip?

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27 $223	28	29 $180	30 $150	31 $169