Name: City Express by Marriott Playa del Carmen
Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, México, Playacar, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 6.85

Guest reviews

6.8

Pleasant

Based on 997 verified reviews

Who stays here?

Business

15%

Couple

23%

Family

49%

Group

8%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At City Express by Marriott Playa del Carmen, travelers praise the convenient location near parks, restaurants, and the beach and the good included breakfast, but report mixed cleanliness, dated rooms, and uneven service alongside recurring maintenance issues that affect comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Adalberto

29 Jan 2026

·

Stayed 2 nights

Regular

4

Brenda

7 Jan 2026

·

Stayed 4 nights

Rooms were decent for what you paid, service wasn't the greatest. Had issues with the toilet a few times, housekeeping wasn't the best. We would have to constantly ask for towels. Location isn't bad at all, they have a shuttle service to the 5th avenue which was very helpful. They also had some stores that were a good walking distance with a McDonalds nearby and an amazing taco stand. I don't see myself rebooking a this place again.

6

Sandra

6 Jan 2026

·

Stayed 2 nights

The room was good but it was a lot of noise from the kitchen

10

Flora

28 Dec 2025

·

Stayed 2 nights

Suite was great for our family. Good food and great service. Staff were friendly. Pool was clean and we used all the facilities: office space, game room and gardens.

10

OSCAR

4 Dec 2025

·

Stayed 1 night

🙏

Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, México, Playacar, Playa del Carmen, Quintana Roo, Mexico

Location

With a stay at City Express by Marriott Playa Del Carmen, you'll be centrally located in Playa del Carmen, within a 5-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. This hotel is 1.2 mi (2 km) from Playa del Carmen Main Beach and 4.8 mi (7.8 km) from Xcaret Eco Theme Park.

Centro Maya Shopping Center(0.7 Miles)

Plaza Paraiso(0.7 Miles)

Xaman Ha Aviary(0.8 Miles)

Paseo del Carmen(0.8 Miles)

Quinta Avenida(1 Miles)

Founders Park(1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 13:00

Good to know

Additional policies and info about this property.

FAQs

Yes, free self-parking is available on-site. No reservation is required.

A complimentary full breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Pets are not allowed at the property, but service animals are exempt from this policy.

Check-in is at 3:00 PM and check-out is at 1:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, complimentary beach shuttle services are provided. Guests can arrange transfers through the hotel.

The hotel offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of movement.

The hotel is centrally located in Playa del Carmen, within a 5-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. It is approximately 1.2 miles from Playa del Carmen Main Beach and 4.4 miles from Xplor Theme Park.

Yes, the hotel features an outdoor swimming pool, which is operational from 10:00 AM to 10:00 PM.

Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

City Express by Marriott Playa del Carmen

Amenities

Property description

Book on Vio