Are pets allowed at the property?

Pets are not allowed at the property. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:30, and check-out is by 11:00. Early or late check-in/check-out may be available upon request and should be arranged in advance.

What is the location of the property in relation to key landmarks?

The property is centrally located in London, just steps from Kensington High Street and 13 minutes on foot from Hyde Park. Key landmarks include Kensington Gardens (0.2 km), Kensington Palace (0.4 km), and Imperial College London (0.5 km).

What are the policies for guests staying with children?

Children are welcome at the property. There is no charge for children, but rollaway or extra beds and cribs are not available.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. Extra beds are not available, and advance request or confirmation is not required as they are not provided.

High Street Kensington Apartments

What guests think

At High Street Kensington Apartments, guests consistently praise the central, walkable location near the Tube, parks, and shops, and several felt safe due to the nearby embassy presence, while experiences with cleanliness, maintenance, and service vary widely across stays.

Elevator outages and issues with in-unit amenities like air conditioning and washer/dryers appear in multiple reviews. Apartments are often spacious with comfortable beds, but furniture wear, limited kitchen stock, and occasional noise or small bedrooms are noted. Service ranges from friendly check-ins to slow or unresponsive support, with some reports of difficult communication and payment or towel problems. Expect a great location with variable upkeep and support.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator outages and unreliable in-unit amenities (AC and washer/dryers) recur, though several guests did find AC and laundry working in their apartments.

Related guest reviews

8

Robert

Jun 21, 2025

·

Stayed 4 nights

Great location, beautiful architecture, authentic London experience. On the negative side we got only one key and since apartment was on a fifth floor someone would have to go down the stairs to open the door and climb back to fifth floor without the elevator. Sofa bed is worn out and should be replaced.

6

MIchael

Jul 17, 2025

·

Stayed 8 nights

Overall the area of London was great and the flat was centrally located. The washing machine didnt dry the clothes and the AC in the unit was very minimal so we had to go purchae fans. Also, they didnt furnish hand towels so we had to go buy them as well. You have to call to have get new towels and they didnt offer a cleanign service so we had to take out trash and clean the unit.

6

Karen

Aug 6, 2025

·

Stayed 5 nights

This was in a great location convenient to tube and shopping/dining. Because there is a consulate office/residence next door it has police present 24 hours outside. The apartment was spacious (bathrooms small as typical of urban areas in London). Maintenance of the building didn’t seem a priority so don’t necessarily expect the laundry amenities or showers that drain,etc. we ended up having to use a laundromat and it was a bit of a commute since the residences in this neighborhood all have laundry and there aren’t big hotels nearby. I really don’t think I would recommend this specific property just the location. If you do book you may want to mention that you are specifically booking because of laundry or AC amenities. Those were my main requirements other than the area being safe and convenient. We enjoyed our stay in Paris at Hotel Eiffel Turenne and our last night in London at the Standard (very convenient to the Eurostar train station and Londons biggest underground tube station with multiple lines). Don’t be filled by my name, I gave both of those hotels 5 stars 😉

10

Christopher

Dec 3, 2025

·

Stayed 2 nights

I was pleasantly surprised by the location of the apartment. We would book again. While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue. In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

10

Marcie

Sep 7, 2025

·

Stayed 4 nights

Such a great stay! The WiFi, AC, washing machine were such a great benefit. The family had plenty of space and did not feel cramped. Would stay again!

2

Margaret

Jun 29, 2025

·

Stayed 6 nights

very bad, check in process took very long, inconvenience payment at the hotel, cannot pay at the property in spite it stated on hotel.com you can, aircon not working properly, very hot, no one attended to our multiple requests for aircon problem, tissue paper and cleaning of garage can, no one even noticed there was a big garbage bag outside our room door for a few days, no staff present at the property for any assistance required

8

Liviu

Jul 14, 2025

·

Stayed 1 night

Corresponds to the description. Parking it is an issue, in fact is not possible for tourists.

6

Maya

Aug 17, 2025

·

Stayed 5 nights

The furniture Is old and dirty. The floor is all scratched. People staying on top of us were running and moving furniture for a whole night. Could not sleep. Lift was broken. Had to take up all our luggage through the stairs

8

Benjamin

Aug 2, 2025

·

Stayed 3 nights

Great location. Staff was great, even after we lost a set of keys. Unfortunately the dryer function on the dual washer/dryer unit didn’t work and we had to air dry a load. Also ran out of soap in the bathroom on the last day.

10

Katie

Aug 21, 2025

·

Stayed 4 nights

The location was wonderful. And the unit was quite nice. We had an unfortunate hiccup with check-in which led to some stress for us, but it all worked out. It would have been nice if there were a few more basics stocked in the kitchen. The only frying pan was teflon, but all of the utensils were metal. Overall, it was a really lovely stay. The air conditioning was very nice.

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Cleanliness

Cleanliness is inconsistent: while some apartments were described as clean and modern, others reported deep-cleaning needs, dirty furniture/bathrooms, and a few severe issues such as pests or soiled bedding.

Related guest reviews

10

Ajaz

Sep 16, 2025

·

Stayed 1 night

Great place to stay, located right next door to the Iranian embassy so there was lots of security! Apartment was clean with high ceilings and lots of space. Very new bathroom and style. Some plugs didn’t work but we just used the others. Everything else was amazing!

2

Miina

Nov 13, 2025

·

Stayed 4 nights

Disappointing Stay The apartment was generally not clean, and both the sofa and one of the four kitchen chairs were unusable. Communication with the property was extremely difficult — even after several requests, clean towels were not provided for all guests. Customer service was very poor, and they even claimed that previous written reports about the issues didn’t exist. It’s clear that guest satisfaction is not a priority for them.

6

Connie

Jun 2, 2025

·

Stayed 3 nights

I loved the idea of this place! The location is fantastic and the communication and check-in process went very well for us. However, the apartment is in serious need of a thorough cleaning. The living room furniture is filthy, the bathrooms were dirty, there was food under the kitchen table. Some of the cabinets are in need to repair.

10

giovanni

Sep 19, 2025

·

Stayed 4 nights

We loved the apartment and the proximity to parks, museums, shops, the tube and restaurants. Clean and modern but some furniture would need improvement. Overall a very nice place to stay for few days.

8

Phillip

Oct 26, 2025

·

Stayed 10 nights

The location is simply amazing- being right by Kensington Gardens, the underground, multiple grocery stores, and plenty of shopping. While the apartment could benefit from a deep cleaning and some maintenance, it didn’t feel dirty or unsafe at all. It was well appointed with everything you need to make the place your home away from home.

10

Christopher

Dec 3, 2025

·

Stayed 2 nights

I was pleasantly surprised by the location of the apartment. We would book again. While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue. In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

2

Nebil

Aug 1, 2025

·

Stayed 9 nights

BAD BAD BAD. Don’t stay at this dirty place unless you want to get bitten by fleas. By day 3, we were covered in itchy bite marks that ruined our trip. Most things are broken and need to be replaced and they really need to deep clean and fumigate the place. We complained and while they were responsive, they cleaned it again, the problem didn’t go away (even after ‘deep cleaning’ it was still dusty) and when we asked for a refund, only offered a 5% discount, which is not acceptable imo. Location is great, but that’s it. I wouldn’t recommend.

6

Maya

Aug 17, 2025

·

Stayed 5 nights

The furniture Is old and dirty. The floor is all scratched. People staying on top of us were running and moving furniture for a whole night. Could not sleep. Lift was broken. Had to take up all our luggage through the stairs

2

Ricardo

Jul 23, 2025

·

Stayed 3 nights

We booked this property through Hotels.com and had an extremely distressing experience. When we arrived, we found visible vomit on the bed, clearly left by a previous guest. It was disgusting and unacceptable. While the host eventually sent someone to change the sheets, the bare mattress was left uncovered, raising serious concerns about cleanliness and contamination. This was not just unpleasant — it was a health and hygiene issue. I was already feeling unwell, and being expected to stay in such an environment was unsafe and irresponsible. We left the property immediately because it was unfit to occupy. To make matters worse, despite clearly explaining the situation and requesting a refund, our request was denied. The host claimed we “refused help,” which is not true — we simply could not remain in such unsanitary conditions. We are extremely disappointed with both the property and Hotels.com for failing to take accountability and protect guests. I strongly urge others to think twice before booking this listing or trusting that your concerns will be taken seriously. We expected at least the minimum standards of cleanliness, and even that was not met.

10

Jason

Jun 26, 2025

·

Stayed 3 nights

Really great location! Kensington high street is literally seconds from the doorstep. Nicely appointed appartement. Clean and modern. On the down-side, some of the furniture is a little tired (not the most comfortable sofa etc), kitchen isn’t very well stocked. This wasn’t a big deal for us. We would definitely stay again!

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Rooms

Many units are spacious with comfortable beds and high ceilings, but furnishing wear, understocked kitchens, occasional noise from upstairs, and some small bedrooms or limited natural light are noted. AC comfort varies between units.

Related guest reviews

10

Ajaz

Sep 16, 2025

·

Stayed 1 night

Great place to stay, located right next door to the Iranian embassy so there was lots of security! Apartment was clean with high ceilings and lots of space. Very new bathroom and style. Some plugs didn’t work but we just used the others. Everything else was amazing!

8

Robert

Jun 21, 2025

·

Stayed 4 nights

Great location, beautiful architecture, authentic London experience. On the negative side we got only one key and since apartment was on a fifth floor someone would have to go down the stairs to open the door and climb back to fifth floor without the elevator. Sofa bed is worn out and should be replaced.

10

Jillian

Jun 26, 2025

·

Stayed 9 nights

We loved this flat so much. It was very comfortable - beds were cozy, and we loved its close proximity to shops, the tube, and lots of restaurants. We restocked any items like toilet roll as needed, but loved having a full kitchen and laundry!

10

Christopher

Dec 3, 2025

·

Stayed 2 nights

I was pleasantly surprised by the location of the apartment. We would book again. While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue. In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

10

Marcie

Sep 7, 2025

·

Stayed 4 nights

Such a great stay! The WiFi, AC, washing machine were such a great benefit. The family had plenty of space and did not feel cramped. Would stay again!

10

Xin

Jul 3, 2025

·

Stayed 3 nights

Great location, very convenient transportation, the apartment is very roomy, perfect for 4 of us

6

Maya

Aug 17, 2025

·

Stayed 5 nights

The furniture Is old and dirty. The floor is all scratched. People staying on top of us were running and moving furniture for a whole night. Could not sleep. Lift was broken. Had to take up all our luggage through the stairs

10

Jason

Jun 26, 2025

·

Stayed 3 nights

Really great location! Kensington high street is literally seconds from the doorstep. Nicely appointed appartement. Clean and modern. On the down-side, some of the furniture is a little tired (not the most comfortable sofa etc), kitchen isn’t very well stocked. This wasn’t a big deal for us. We would definitely stay again!

10

Katie

Aug 21, 2025

·

Stayed 4 nights

The location was wonderful. And the unit was quite nice. We had an unfortunate hiccup with check-in which led to some stress for us, but it all worked out. It would have been nice if there were a few more basics stocked in the kitchen. The only frying pan was teflon, but all of the utensils were metal. Overall, it was a really lovely stay. The air conditioning was very nice.

2

noam

Jun 20, 2025

·

Stayed 4 nights

the place had bed-bugs. we had to run away once we found it. the bedrooms are tiny and most bedrooms had a fake window. the apartment is damp, some pictures are probably taken from a different apartment, since it was definitely not what we saw in our apartment. the paint is falling some of the walls. you cant even fit a suitcase in the bedrooms. the "management" of the place did not provide us a full refund, even though we immediately informed them of the problems. very disappointing.

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Service

Experiences vary from friendly, efficient check-ins to slow or unresponsive support. Several guests reported difficult communication, towel requests not met, and payment or check-in problems.

Related guest reviews

2

Miina

Nov 13, 2025

·

Stayed 4 nights

Disappointing Stay The apartment was generally not clean, and both the sofa and one of the four kitchen chairs were unusable. Communication with the property was extremely difficult — even after several requests, clean towels were not provided for all guests. Customer service was very poor, and they even claimed that previous written reports about the issues didn’t exist. It’s clear that guest satisfaction is not a priority for them.

6

Connie

Jun 2, 2025

·

Stayed 3 nights

I loved the idea of this place! The location is fantastic and the communication and check-in process went very well for us. However, the apartment is in serious need of a thorough cleaning. The living room furniture is filthy, the bathrooms were dirty, there was food under the kitchen table. Some of the cabinets are in need to repair.

10

Amy

Jun 24, 2025

·

Stayed 6 nights

The communication with the virtual check in was great and any concerns were quickly addressed. Area is walkable close to Kensington station and lots of restaurants and stores within walking distance.

10

Christopher

Dec 3, 2025

·

Stayed 2 nights

I was pleasantly surprised by the location of the apartment. We would book again. While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue. In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

2

Margaret

Jun 29, 2025

·

Stayed 6 nights

very bad, check in process took very long, inconvenience payment at the hotel, cannot pay at the property in spite it stated on hotel.com you can, aircon not working properly, very hot, no one attended to our multiple requests for aircon problem, tissue paper and cleaning of garage can, no one even noticed there was a big garbage bag outside our room door for a few days, no staff present at the property for any assistance required

8

Cherry

May 27, 2025

·

Stayed 6 nights

Great location. Nice apartment. Reception is nice but service is a bit slow. Requested for more trash bags (5nights) and light repairs in the middle of our stay but was not taking care even before we leave.

8

Benjamin

Aug 2, 2025

·

Stayed 3 nights

Great location. Staff was great, even after we lost a set of keys. Unfortunately the dryer function on the dual washer/dryer unit didn’t work and we had to air dry a load. Also ran out of soap in the bathroom on the last day.

2

Ricardo

Jul 23, 2025

·

Stayed 3 nights

We booked this property through Hotels.com and had an extremely distressing experience. When we arrived, we found visible vomit on the bed, clearly left by a previous guest. It was disgusting and unacceptable. While the host eventually sent someone to change the sheets, the bare mattress was left uncovered, raising serious concerns about cleanliness and contamination. This was not just unpleasant — it was a health and hygiene issue. I was already feeling unwell, and being expected to stay in such an environment was unsafe and irresponsible. We left the property immediately because it was unfit to occupy. To make matters worse, despite clearly explaining the situation and requesting a refund, our request was denied. The host claimed we “refused help,” which is not true — we simply could not remain in such unsanitary conditions. We are extremely disappointed with both the property and Hotels.com for failing to take accountability and protect guests. I strongly urge others to think twice before booking this listing or trusting that your concerns will be taken seriously. We expected at least the minimum standards of cleanliness, and even that was not met.

2

Ralph

Jun 2, 2025

·

Stayed 4 nights

I was unable to stay at this hotel due to a payment issue. The link the hotel sent was unserviceable and the front desk could not accept payment. Very disappointing! I had to find alternate accommodations at the last minute

10

Katie

Aug 21, 2025

·

Stayed 4 nights

The location was wonderful. And the unit was quite nice. We had an unfortunate hiccup with check-in which led to some stress for us, but it all worked out. It would have been nice if there were a few more basics stocked in the kitchen. The only frying pan was teflon, but all of the utensils were metal. Overall, it was a really lovely stay. The air conditioning was very nice.

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AI-generated summary based on recent guest reviews

Location

Consistently praised as central and walkable, close to the Tube, parks, shops, and restaurants. Several guests also noted a sense of safety due to the nearby embassy’s police presence.

Related guest reviews

10

Jillian

Jun 26, 2025

·

Stayed 9 nights

We loved this flat so much. It was very comfortable - beds were cozy, and we loved its close proximity to shops, the tube, and lots of restaurants. We restocked any items like toilet roll as needed, but loved having a full kitchen and laundry!

10

Amy

Jun 24, 2025

·

Stayed 6 nights

The communication with the virtual check in was great and any concerns were quickly addressed. Area is walkable close to Kensington station and lots of restaurants and stores within walking distance.

10

giovanni

Sep 19, 2025

·

Stayed 4 nights

We loved the apartment and the proximity to parks, museums, shops, the tube and restaurants. Clean and modern but some furniture would need improvement. Overall a very nice place to stay for few days.

8

Phillip

Oct 26, 2025

·

Stayed 10 nights

The location is simply amazing- being right by Kensington Gardens, the underground, multiple grocery stores, and plenty of shopping. While the apartment could benefit from a deep cleaning and some maintenance, it didn’t feel dirty or unsafe at all. It was well appointed with everything you need to make the place your home away from home.

10

Christopher

Dec 3, 2025

·

Stayed 2 nights

I was pleasantly surprised by the location of the apartment. We would book again. While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue. In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

10

Xin

Jul 3, 2025

·

Stayed 3 nights

Great location, very convenient transportation, the apartment is very roomy, perfect for 4 of us

10

Rajesh

Sep 28, 2025

·

Stayed 3 nights

Fantastic property, safe and quiet, close to attractions and tube, nice dinner and night spots nearby. Loved it!!!

10

Jason

Jun 26, 2025

·

Stayed 3 nights

Really great location! Kensington high street is literally seconds from the doorstep. Nicely appointed appartement. Clean and modern. On the down-side, some of the furniture is a little tired (not the most comfortable sofa etc), kitchen isn’t very well stocked. This wasn’t a big deal for us. We would definitely stay again!

10

Katie

Aug 21, 2025

·

Stayed 4 nights

The location was wonderful. And the unit was quite nice. We had an unfortunate hiccup with check-in which led to some stress for us, but it all worked out. It would have been nice if there were a few more basics stocked in the kitchen. The only frying pan was teflon, but all of the utensils were metal. Overall, it was a really lovely stay. The air conditioning was very nice.

10

Laura

Sep 4, 2025

·

Stayed 4 nights

Great location and with an embassy next door there was a 24x7 discreet police presence making it feel very safe. I would recommend and stay there again

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Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $232	2 $285	3 $333	4 $356	5 $352	6 $458	7 $437
8 $333	9 $275	10 $464	11 $271	12 $277	13	14 $428
15 $328	16 $270	17 $294	18 $313	19 $493	20 $466	21 $466
22 $346	23 $374	24 $501	25 $372	26 $306	27 $418	28
29 $390	30 $314

High Street Kensington Apartments

About this property

Location

Room options

Deluxe Apartment, Private Bathroom, City View

City Apartment, Private Bathroom

Deluxe Studio, Private Bathroom

Comfort Apartment, Private Bathroom, City View

Elite Apartment, Private Bathroom

Superior Apartment, Ensuite

Comfort Studio, Private Bathroom, City View

Panoramic Apartment, Private Bathroom

Guest reviews of High Street Kensington Apartments

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about High Street Kensington Apartments

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26 $348	27 $463	28 $399	29 $397	30 $406	31 $379