Is parking available at the property?

Complimentary parking is available on-site for guests.

What are the standard check-in and check-out times?

Check-in is from 15:00 to 18:00, and check-out is at 10:00. Early or late check-in/check-out options may be available upon request.

What accessibility features are available for guests with disabilities?

Accessibility features include step-free entrances and wheelchair-accessible facilities, although specific details about rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

Aura Tachibana is located in Yumoto, Hakone, close to attractions like Hakone Hot Springs and Fuji-Hakone-Izu National Park.

Aura Tachibana Ryokan in Hakone, Japan

Average nightly price at Aura Tachibana by month, last 12 months (USD)
Month	Average price
January	$236
February	$213
March	$280
April	$286
May	$305
June	$230
July	$242
August	$267
September	$254
October	$328
November	$301
December	$244

What guests think

Aura Tachibana stands out for its relaxing public and private onsen with mountain views and traditionally styled rooms, while some guests find the property dated and the uphill location challenging with a shuttle that operates on limited hours.

Staff are frequently described as courteous, professional, and helpful, with smooth assistance on arrivals and luggage. Many report spacious layouts and views, but several mention dated decor, hard mattresses, occasional maintenance or temperature control problems, and a few reports of bed bugs or other insects. Meals are widely praised for taste and presentation, though some guests struggled to adjust menus for dietary needs or found dishes bland or served cool, and mealtime schedules can be rigid. Best for travelers seeking an authentic, tranquil onsen stay with attentive service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Public and private onsen are a highlight, and some rooms have open-air baths; a rooftop terrace with views is noted, and one review mentions a sauna. One guest reported very limited bar hours.

Related guest reviews

10

Michelle

Jan 27, 2025

·

Stayed 1 night

Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.

10

Adrian Eduardo

Feb 16, 2025

·

Stayed 1 night

La mejor experiencia el Onsen privado

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10

Mikako

Feb 9, 2025

·

Stayed 1 night

露天風呂付きの部屋に泊まりましたが、浴槽も割と大きく最高でした！有料の貸切風呂にも入るつもりでいましたが、お部屋のお風呂と大浴場で満足してしまい利用せずでした。食事も美味しかったし駅からの送迎もあるし、またすぐにでも行きたい程お気に入りになりました！

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8

James

Apr 17, 2023

·

Stayed 1 night

This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.

10

Cassandra

Oct 1, 2025

·

Stayed 2 nights

Utrolig kjekt med privat Onsen på balkongen med flott utsikt over Hakone Maten er fantastisk, om du liker sjømat. Var mye rå fisk servert, som ikke var mulig å velge vekk

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10

Yuko

Mar 3, 2023

·

Stayed 1 night

とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。また宿泊したいです。

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10

Philip

Sep 18, 2025

·

Stayed 1 night

We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have

10

Rocio

May 17, 2023

·

Stayed 1 night

Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.

10

Sally

Dec 18, 2025

·

Stayed 2 nights

This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.

10

Mayuresh

Sep 14, 2025

·

Stayed 3 nights

This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property clean, but a few reported serious issues including bed bugs and other insects, plus some dust or broken fixtures. Feedback is mixed.

Related guest reviews

4

Jonathan

Nov 24, 2024

·

Stayed 2 nights

The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.

2

Daniel

Oct 11, 2025

·

Stayed 1 night

⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.

10

Glenda

Jul 23, 2025

·

Stayed 2 nights

We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here.

8

Po Sze

Jul 1, 2024

·

Stayed 2 nights

職員非常友善，冒着雨幫手拿行李及指示目的地。房間內燈光不足，且私人風呂很多蚊蟲，房間內亦有蚊，打充一隻. 第二晚又有，可能是員工清潔風呂時不慎引入，令整晚難以入睡，地處山上，沒有駕車的朋友要考慮一下，雖然酒店有車可接送到車站，但下雨就非常麻煩！附近5分鐘行走已有Family Mart , 非常方便！頂樓有可租用的私人風呂，景觀一流！

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2

Eric

Dec 19, 2023

·

Stayed 1 night

房間電燈是壞的電視櫃子全是塵埃酒店除溫泉就沒有其他設施

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6

CHIE

May 28, 2023

·

Stayed 1 night

全体的に雰囲気は良かったですが、部屋の網戸が壊れていて窓が開けられず不便だった。朝食の時、夕食のデザートの時にコーヒーのサービスは絶対に必要だと思います。デザートはもう少しサッパリした物が良いです。くどくて食べられなかったです。残念

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6

Catherine

Oct 8, 2024

·

Stayed 1 night

Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm. We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.

10

Luke

Oct 20, 2023

·

Stayed 1 night

Had a great stay. Was well kept and clean.

10

Yuko

Mar 3, 2023

·

Stayed 1 night

とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。また宿泊したいです。

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10

Satoshi

Apr 11, 2025

·

Stayed 1 night

清潔な旅館でした。

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with mountain views, and many feature private open-air baths and traditional tatami layouts. Several reviews mention dated decor, hard beds, and occasional maintenance or temperature control issues.

Related guest reviews

4

Jonathan

Nov 24, 2024

·

Stayed 2 nights

The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.

10

Michelle

Jan 27, 2025

·

Stayed 1 night

Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.

10

Jeremiah

Oct 19, 2024

·

Stayed 1 night

Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains. The breakfast was luxurious, far more than I was expecting. The staff was fantastic. Very friendly and very helpful. I would love to come back.

4

Louis

Sep 16, 2025

·

Stayed 2 nights

Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.

8

James

Apr 17, 2023

·

Stayed 1 night

This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.

8

??

Mar 21, 2024

·

Stayed 1 night

建物全体の古さは感じますが(特に、エレベーター)宿泊するのに支障はありません。外国人スタッフも多いですが、みなさん上手な日本語で、困ることはありませんでした。部屋に露天風呂がついており、いつでも温泉に入れたことがよかったです。バスタオルも2枚あり、入浴の都度、気持ちよく体を拭くことができました。売店はお飾り程度ですので、お土産は他で購入しました。季節を感じられる食材による料理が美味しかったです。夕飯には、なにか揚げ物があるともっとよかった。ベッドはやや硬めですが、ゆっくり眠ることができました。

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8

Janna

Sep 25, 2024

·

Stayed 1 night

Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!

8

Susan Khinh

Apr 15, 2024

·

Stayed 1 night

Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel

8

Chris

Sep 21, 2024

·

Stayed 2 nights

The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.

10

Sally

Dec 18, 2025

·

Stayed 2 nights

This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, courteous, and helpful, including assistance with arrivals, luggage, and dining service. Multiple reviews note limited flexibility for dietary changes and rigid schedules.

Related guest reviews

2

Beatrice

Apr 13, 2023

·

Stayed 2 nights

Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.

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10

bo seon

Oct 3, 2025

·

Stayed 1 night

The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended.

4

Louis

Sep 16, 2025

·

Stayed 2 nights

Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.

10

Arnab

Mar 17, 2025

·

Stayed 1 night

Aura Tachibana is a Japanese style Onsen accommodation with large Japanese style rooms facing the mountains. We were checked in by a gentleman called Bappa Mondal from our hometown in India (Kolkata) and he was incredible. He explained all the options, did his best to accommodate the dietary restrictions for my wife and gave valuable advice on local transportations. The room was large, quiet and elegant.

10

Po Yu

Jan 18, 2026

·

Stayed 1 night

staff is very courteous and attentive food is wonderful

10

ミチオ

Aug 17, 2025

·

Stayed 1 night

ゆっくり過ごすことができるお宿でした。外国人スタッフの対応も素晴らしかったです。また利用したいと思います。

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10

Amanda

Apr 9, 2024

·

Stayed 2 nights

Excellent staff and service

10

Gabrijela

Mar 23, 2024

·

Stayed 2 nights

Das Hotel ist zauberhaft sowie die gesamte Umgebung. Es ist sehr traditionell und wohl eher auf Gäste aus dem Inland ausgerichtet. Das Personal ist sehr zuvorkommend und hilfsbereit. Wir hätten uns etwas mehr Flexibilität hinsichtlich der Essenszeiten gewünscht. Die Mahlzeiten wurden nur zu ganz bestimmten Zeiten serviert, was gar nicht unseren Vorstellungen entsprach, da wir unsere Zeit gerne selbst einteilen.

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10

Michael

Feb 25, 2026

·

Stayed 2 nights

The staff were incredible, they made our stay incredibly comfortable

10

Mayuresh

Sep 14, 2025

·

Stayed 3 nights

This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.

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Location

Uphill from Hakone-Yumoto, about a 10-15 minute walk that can be difficult with luggage. A free shuttle helps but runs limited hours; the setting is quiet with few nearby options and good views.

Related guest reviews

10

SZE MAN

Nov 5, 2022

·

如酒店提供更多班次接送客人往來箱根站會更好

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10

Stéphanie

May 1, 2024

·

Stayed 1 night

Hotel propre, personnel très gentil. Repas et petit déjeuner japonais complet et bon pour ceux qui aiment manger japonais. Le seul bémol est qu’on aurait souhaité avoir plus d’informations en amont sur les transferts en bus lors de notre arrivée car nous sommes montés sous la pluie avec nos bagages et 2 enfants.

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8

Benjamin

Mar 26, 2025

·

Stayed 2 nights

The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.

4

Louis

Sep 16, 2025

·

Stayed 2 nights

Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.

8

James

Apr 17, 2023

·

Stayed 1 night

This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.

8

Janna

Sep 25, 2024

·

Stayed 1 night

Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!

8

Chris

Sep 21, 2024

·

Stayed 2 nights

The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.

8

Wes

Nov 18, 2022

·

Stayed 1 night

The location of the hotel was not ideal for walking from the train station. The staff was friendly, the included breakfast was awesome, but the stay didn’t include a dinner. The town closes early, so customers need to eat dinner by 4pm or they may not find a place to eat dinner.

10

Sally

Dec 18, 2025

·

Stayed 2 nights

This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.

8

Geoffery

Jan 18, 2025

·

Stayed 2 nights

Amazing hotel combined traditional with modernness. We had a large tatami room with regular beds and a Japanese futon bed. It was large and comfortable. Breakfast was Japanese style which we loved. Our daughter however, can not get past eating rice and fish for breakfast. The hotel is not conveniently located, not easily walkable from the train train station. The hotel offers a shuttle bus that takes you to and from train station but stops at 5 pm. You will have to take a taxi, if you return late from Hakone, which costs 600 yen. Otherwise, we loved the stay.

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Dining

Meals are frequently praised for quality and presentation, especially kaiseki dinners and Japanese breakfasts. Several guests reported rigid mealtimes, difficulty adjusting menus for dietary needs, or dishes that were bland or served cool.

Related guest reviews

2

Beatrice

Apr 13, 2023

·

Stayed 2 nights

Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.

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10

MIRAT

Apr 16, 2025

·

Stayed 1 night

We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!

8

Benjamin

Mar 26, 2025

·

Stayed 2 nights

The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.

4

Louis

Sep 16, 2025

·

Stayed 2 nights

Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.

10

Po Yu

Jan 18, 2026

·

Stayed 1 night

staff is very courteous and attentive food is wonderful

8

Aimee

Feb 6, 2023

·

Stayed 1 night

Dinner dishes are fast which made food quality turn to col

10

Philip

Sep 18, 2025

·

Stayed 1 night

We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have

10

Sally

Dec 18, 2025

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Stayed 2 nights

This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.

10

Vincent

May 11, 2025

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Stayed 1 night

Dinner and breakfast were very good in terms of presentation and taste.

10

Mayuresh

Sep 14, 2025

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Stayed 3 nights

This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $282	2	3 $301
4 $309	5	6 $288	7	8 $473	9	10
11	12	13 $420	14 $301	15	16 $485	17 $516
18 $356	19	20	21	22	23	24 $457
25 $366	26	27 $604	28 $420	29 $288	30 $526	31

Aura Tachibana

Prices for Aura Tachibana

Monthly average prices

About this property

Location

Room options

【Adult Only】Luxury Tower Deluxe Twin Room with Open-Air Bath Top Floor Japanese Style Dinner

【Adult Only】Luxury Tower Twin Room with Open-Air Bath Served from 7:30- Japanese

【Adult Only】Luxury Tower Deluxe Twin Room with Open-Air Bath Served from 7:30- Japanese

Standard Tower Japanese Style Room (Twin Beds) Japanese Style Dinner

【Adult Only】Luxury Tower Japanese Western Style Room with Open-Air Bath Japanese Style Dinner

【Adult Only】Luxury Tower Japanese Western Style Room with Open-Air Bath Served from 7:30- Japanese

Standard Tower Japanese Style Room (Twin Beds) Served from 7:30- Japanese

Standard Tower Japanese Style Room Japanese Style Dinner

Standard Tower Japanese Style Room Served from 7:30- Japanese

【Adult Only】Luxury Tower Twin Room with Open-Air Bath Top Floor Japanese Style Dinner

【Adult Only】Luxury Tower Deluxe Twin Room with Open-Air Bath Japanese Style Dinner

【Adult Only】Luxury Tower Twin Room with Open-Air Bath Japanese Style Dinner

【Adult Only】Luxury Tower Japanese Western Style Room with Open-Air Bath Top Floor Japanese Style Dinner

Guest reviews of Aura Tachibana

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $497	28	29	30 $266