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Meliá Casa Maya - Cancun - All Inclusive - Room

Meliá Casa Maya - Cancun - All Inclusive

Name: Meliá Casa Maya - Cancun - All Inclusive
Address: Boulevard Kukulcan KM 5.5. Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 8.13

"Loved the beach"

"Beds were well sized"

"Conveniently located"

"Immaculate rooms"

"Well-sized rooms"

Amenities

Parking
Restaurant
Swimming pool
Room Service
Housekeeping
Safe-Deposit Box

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Property description

Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a complimentary water park, and a 24-hour fitness center. This property also features c...

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Guest reviews

8.1

Very good

Based on 4,156 verified reviews

Who stays here?

Business

Couple

35%

Family

46%

Group

13%

Solo

What guests think

AI-generated summary based on recent guest reviews

Travellers say Meliá Casa Maya - Cancun - All Inclusive is a small, family‑oriented beachfront resort with spacious renovated rooms, friendly staff, a calm swimmable beach, and a popular waterpark, but limited dining variety and some inconsistent service or maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

Amanda

28 Feb 2026

Stayed 5 nights

So good!

Merja

15 Feb 2026

Stayed 7 nights

Many of the personnel were sick and wearing face masks. The food especially at the buffet was of low quality, we avoided eahing there. The pool was too cold for us most of the days.

Blair

1 Feb 2026

Stayed 7 nights

The kids splash park and water slides were a hit with our kids.

kathryn

30 Jan 2026

Stayed 4 nights

The room didnt smell good, there was trash left behind from puror guests, food was mediocre, the whole place was disorganized

Christopher

30 Jan 2026

Stayed 4 nights

Very family friendly. Food was okay. Beach was wonderful. Would definitely book again

Boulevard Kukulcan KM 5.5. Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico

Location

With a stay at Melia Casa Maya Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. This all-inclusive property is 4.9 mi (7.9 km) from La Isla Shopping Mall and 5.2 mi (8.4 km) from Ultramar Ferry Puerto Juárez.

Nichupté Lagoon(0.1 Miles)

Langosta Beach(0.2 Miles)

Jardín del Arte(0.3 Miles)

Escénica Tower(0.6 Miles)

Museum of Popular Mexican Art(0.7 Miles)

Tortuga Beach(0.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Breakfast is included in the all-inclusive package, which features local cuisine at one of the property's 4 restaurants.

No pets or service animals are allowed at this property.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Airport shuttle services are available for a surcharge. Guests can arrange transfers by contacting the property in advance.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located in the Zona Hotelera, just a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. It is also close to Nichupté Lagoon and various shopping and dining options.

Yes, the property features 2 outdoor pools, including a heated pool and a children's pool. Pool access is available from 8:00 AM to 8:00 PM.

Children are welcome at the property, and kids can stay for free up to a certain age, though specific age details are not provided.

The property does not specify the availability of extra beds or cribs, and it is recommended to contact the property in advance for any specific requests.

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