Holiday Inn Express Fort Lauderdale Airport South by IHG

Everything was good

This was the LOUDEST hotel with the THINNEST walls and floors I've ever stayed in. It sounded like the people above us were sliding furniture and dropping things on the floor throughout the entire night, and there was some unidentifiable vibrating/whirring throughout the night that sounded like the elevator working, but we were nowhere near the elevator. Additionally, the air conditioning in our room only worked if the fan was set to High, which caused something in the unit to rattle horribly (again, loudest hotel ever). When we set the unit to Low or Auto, it wouldn't turn on at all. We finally slept with no AC at all. When I called the front desk, their only solution was for us to let someone come into our room (at 9:30 at night when our kids were already dressed for bed) to look at it. When I asked if there was another room we could move to, I was told they only had a room with a king bed (there were four of us). I called back and asked if there were two rooms we could split and move into, and I was told I could not be helped because I refused to let someone come into the room to look at the AC unit. When I asked to speak to a supervisor, I was told they would be available in the morning. I asked how that would help us sleep tonight, and the front desk clerk said, "So you can get a discount." This response made it clear they thought I was just trying to get a discount (I was not), and they had no interest in actually helping me solve the problem.

Great job on the properties beautiful very clean

Had a great stay, felt welcomed and the hotel was nice

Room was clean, staff was great, breakfast was a real hot buffet, cold foods too. Airport shuttle was great. Would stay again.