Axiom Park Hotel

We were scammed, received a Whatsapp message asking us to confirm our reservation by confirming our credit card details. The message had our itinerary number, corrects dates etc. Multiple amounts of hundreds of pounds were taken. I phoned the Axiom, who already knew about this scam but had not warned any guests. I raised this on arrival, receptionist said data must have been leaked by Expedia (we didn't use Expedia) and denied any responsibility. Hotel was in a good location for us, close to Battersea park and power station, but a bit scruffy, the window didn't close properly and someone must have been smoking on our floor.

Staff were courteous and helpful and an okay price for a decent location for our needs. Secure parking available, as per their advert but with an additional charge but it's not an unreasonable rate for London. BUT the family studio room needs some work! Plaster missing from ceiling above bed, aircon/heating not working (windows were open when we got there with an unpleasant smell in the room) and the heating was not working so pretty cold! TV not working. Shower head needs replacing. The room generally needs quite a bit of attention and redecoration.

Jay on reception was excellent, extremely helpful. However the bed was really quite uncomfortable (very wobbly if your partner moved slightly!) and the pillows were thin. Great parking thiugh

Room smelled off burning insect or smoke al night felt sick the following morning had to leave the window open all night to air the room out, all my clothes stinks of a burning smell had to wash everything. Complain to the guy on the desk but told it was the only room available which was strange because you are rooms available on the website. Definitely avoid for your own safety and well being

The room looked NOTHING like the picture - dirty walls with fingerprints all over, a single bed was added to the room which wasn’t requested, glassware was dirty, the bathroom was very unpleasant, the bed was uncomfortable (2 single mattresses put together) Additionally the staff was not helpful at all and wasn’t willing to cooperate in any way. A massive scam. Incorrect misleading marketing - very dirty hotel I wouldn’t recommend to anyone to stay there even for one night.