Name: Embassy Suites by Hilton Salt Lake West Valley City
Address: 3524 S Market St, West Valley City, Utah, United States of America, West Valley City, Utah, US
Price range: US$140–US$340 per night
Rating: 8.65

What guests think

At Embassy Suites by Hilton Salt Lake West Valley City, travelers praise spacious suites and a popular made to order breakfast, while recurring complaints cite worn sofa beds, uneven deep cleaning and maintenance, staffing lapses, and noise from nearby traffic.

Service is often warm and efficient, but some stays were marred by unhelpful interactions, slow follow-up, or billing and deposit frustrations. The setting works well for airport pickups, the interstate, and concerts or shopping, and parking is usually easy, though rooms near busy roads can be noisy. A practical choice for space and convenience, with some inconsistency in upkeep and staffing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a nice pool and hot tub and generally convenient parking; occasional crowding or lack of carts occurred during busy events. A few reviews note worn or broken items in shared areas or temporary equipment outages.

Related guest reviews

8

Kayla

4 Feb 2023

·

Stayed 1 night

No complaints the breakfast was great. Awesome swimming pool and hot tub. Staff is very helpful and friendly. Always my go to stay in West Valley and SLC areas.

8

Jennifer

13 Aug 2025

·

Stayed 3 nights

Free parking was great. Staff was great. Overall good experience. Thank you!

10

Tamara

2 Mar 2024

·

Stayed 2 nights

Nice comfortable room. Easy access to freeway to get to our appointments. Also close to my Family. Great breakfast and 5:00 reception was very much enjoyed thank you! Staff were awesome very helpful and kind. Swimming pool and hot tub were very nice.

4

Kelvin

16 Jun 2025

·

Stayed 3 nights

We have stayed here a few times in the past and had good expierences. This time that was not the case. The couch was extremely uncomfortable to sit on, sagging. There were no electrical outlets that worked near the bed to plug in phone chargers, etc. There was not an alarm clock in the bedroom either. Along with onlu one USB charging port in the room. We had a broken toilet, that continued to run - Maintenance was able to fix however. There was a soccer event in the area which meant that there was an over abundance of young guests that were not properly supervised, running in the hall, loud noise after midnight. We were not able to enjoy the pool or hot tub due to this as well. The one good thing was the breakfast chef(s) and service. Although the waffle iron broke the second morning and was not fixed/replaced during our stay (2 additional days). I called to use the business center to print a boarding pass and was informed the equipment was broken and not replaced so they closed the center. Housekeeping only came 1 time during our 4 days even when I asked to have the trashcans emptied and floors vacuumed. The front desk staff were helpful but did not seem to have the resources needed. We are not planning to stay at this location again after this experience.

8

Kathryn

14 Sept 2025

·

Stayed 1 night

Lots of parking and kind staff

10

Adam

2 Mar 2025

·

Stayed 2 nights

We had a 1 bedroom suite that was perfect for our family of 5. Pool area was nice and well ventilated. Breakfast was amazing with an omelette ordering station. My one major downfall is the bathroom!! In a one bedroom suite there are 2 doors to the one bathroom and neither lock. For a family room that sleeps 5, this is not convenient. Especially if you have a toddler or young child who wants to open it when everyone is showering.

6

Joshua

4 Mar 2025

·

Stayed 2 nights

Requested extra pillow, never received. Hotel wasn’t very clean. Dog poop all around property, on all grass and rock areas. I had to walk dog to neighboring facility to find a clean spot to use. No available parking one evening due to wedding at facility. Had to park in no parking area at hospital next door. Thon walks, neighboring room stayed up very late with party and conversation.

10

Kari

3 May 2025

·

Stayed 1 night

Good size room for a family of 6. Pool is open late so kids can tire themselves out

10

Ida

15 Sept 2024

·

Stayed 1 night

There was absolutely no drinking cups in our room. There was no luggage carts to bring up my luggage. I waited for an hour but the staff never produced a cart. I dragged each piece up myself to 4th floor. I was exhausted. The lights around sink and vanity didn’t work. My wife had a terrible time doing her hair by light coming through shades. There were towels but no wash cloths. The only thing good about this stay was breakfast. The room was an absolute Unequivocal FAILURE.

10

Finau

19 Feb 2024

·

Stayed 1 night

Clean and simple. Great staff. Just parking we had to park nearly close to the granger medical.

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Cleanliness

Many guests found the property and rooms clean, but recurring criticisms cite dirty or worn sofas, pet hair or odors, stained carpets, and missed or infrequent housekeeping, with deep-cleaning and upkeep needing attention.

Related guest reviews

4

Araceli

24 Nov 2024

·

Stayed 3 nights

The room that we got was super dirty dog hair all over the sofa bed. And pillows smelled dirty. House keeping didn't go in the morning to clean even if requested. No toilet paper and the bottles of shampoo etc.. were empty. We requested to be moved since my son is allergic to animals. And the room they gave us was a little better but still dirty and sofa bed was broken. Just a horrible experience never coming back to this property!

10

Adam J

17 Aug 2025

·

Stayed 1 night

Breakfast is amazing. Best hotel breakfast and made to order omelets and the space is big. Hotel has been surface cleaned but nothing is deep cleaned. Pool Bathrooms had pee on the seats. Breakfast area has stained carpet and cushions are black from not being deep Cleaned. Room is cleaned but the sofa is dirty and arm on sofa is dented in. Piece of tile in room bathroom is broken off. My husband didn’t like the comfort fo the bed. But I like the room setup up with the bedroom separate from the living and kitchen area. Staff will as very friendly and helpful. Check in was quick

2

Stacee

10 Sept 2024

·

Stayed 1 night

Our room was dirty and smelled like a wet dog. They had to change our room and the cleanliness is awful. Our comforters had hair on them it didn’t look like it had been washed. We took and extra blanket out of the closet and it has hair on it too. Our couch we couldn’t even sit on because it was so dirty and worn out. Didn’t even use it. Gross!

10

Russell

22 Jul 2025

·

Stayed 1 night

Staff was friendly and helpful. Room was nice and clean.

10

Matt

3 Sept 2024

·

Stayed 1 night

Love the cleanliness and how big the rooms were.

2

Yongjian

2 Aug 2025

·

Stayed 1 night

The room was dirty. Talked to the front desk and they did nothing. The room is right next to a busy road, very loud.

2

Kai

2 Oct 2025

·

Stayed 1 night

Not clean

10

raymond

18 Sept 2025

·

Stayed 1 night

Very clean property

10

shaun

15 Mar 2025

·

Stayed 2 nights

Excellent staff and management. Very clean space. Delicious breakfast. Will enjoy staying here again.

10

Robert

16 Mar 2025

·

Stayed 1 night

Clean and quiet

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with separate living areas and some mountain views, but many report sagging or uncomfortable sofa beds and worn furnishings. A few also note road or HVAC noise, dim lighting, and bathroom doors without locks reducing privacy.

Related guest reviews

10

joshua

24 Aug 2025

·

Stayed 2 nights

Amazing property room were clean and plenty of room for everyone I loved it

8

Gary

2 Mar 2023

·

Stayed 2 nights

Very nice rooms: clean comfortable TVs were nice. Breakfast was standard bacon, eggs, etc. The one thing about the rooms, there is no door on the opening to the bedroom!! If you're staying with another couple don't expect privacy.

10

Dung Chi

9 Dec 2024

·

Stayed 4 nights

Over all very good accept car noisy on the busy street

10

Qingchang

28 Dec 2024

·

Stayed 1 night

Like this suit, big both room with 2 doors for different room, good breakfast.

8

Peggy

12 Apr 2025

·

Stayed 1 night

Sleep was hampered by the air conditioning system. It is blowing constantly and threat/air is noisier, like when a system comes on but rins all the time.

8

Narasimhan

31 Aug 2025

·

Stayed 1 night

Bathrooms should have locks installed.

8

Raquel

29 Dec 2024

·

Stayed 7 nights

Loved the room and the beautiful view of the mountains. Room was very clean and spacious. Daily included breakfast was good. The comfort of the bed and pillows did not impressed me and there is room for improvement since a traveler good sleep is very important. Thanks. Raquel

10

LINDA

16 Sept 2024

·

Stayed 2 nights

The staff was friendly, the room was clean and nice, the pull-out couch was a bit old and not comfortable, the air exchange was very loud.

8

Larry

16 Jun 2025

·

Stayed 1 night

The sofa in the living area is rather worn. The cushions have been compressed many times, making you sit lower than desired, and making getting up from the sofa difficult. Light switches are worn and don’t always respond to touch. Breakfast is excellent!

8

Chris

29 Jan 2025

·

Stayed 2 nights

The hotel was lovely. The only problem we had was the couch was terrible. It would sink right down to the frame when we sat on it It really needs to be replaced. Everything else and the employees were very, very nice.

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Service

Staff are widely described as friendly and helpful with quick, smooth check-ins. Some guests, however, encountered unfriendliness, limited assistance, or understaffing at the front desk and breakfast.

Related guest reviews

10

Tom

21 Dec 2025

·

Stayed 1 night

The breakfast was delicious. Our room was clean and comfortable. The staff was friendly and helpful.

8

Lotovale

27 Dec 2025

·

Stayed 2 nights

Everything was great except some staff members were not as friendly when asking for assistance.

10

David

30 Jun 2024

·

Stayed 1 night

Rooms were awesome. Staff was friendly. Sami, the young lady who checked us in, was amazing.

10

Billie jean

28 Mar 2025

·

Stayed 2 nights

Front desk person was so nice!

4

Tatiana

20 Jul 2025

·

Stayed 1 night

Check in very kind the rest of the staff doesn’t look at you to greet you. Absolutely need a customer service class with name tags they wear their normal clothes.

10

Yvonne

17 Mar 2024

·

Stayed 1 night

Staff was excellent. Great free breakfast with omelette to order.

8

siobhan

24 Jun 2024

·

Stayed 2 nights

The property itself is very nice. The unfortunate experience we had here is that we had paid ahead of time via Expedia and then they charged us again full price for the room on my debit card. We noticed and brought the issue up with several employees, who kept telling us different things. We we unimpressed with the staff at this establishment. We fortunately finally got a hold of a manager and she was able to refund us a week later. It was not an easy process to get our money back.

8

Tommy

29 Jul 2024

·

Stayed 1 night

Everything was as expected, except on this occasion, power doors for handicap failed to work and employee just said it doesn't work. With no concern on how was going to open the door by myself. Not even let me get someone to help you. Really disliked about this stay. Got off elevator on wrong floor and found trash, debris throughout the area.

10

Candice

27 Dec 2024

·

Stayed 1 night

The lobby staff were fantastic! And it was a very nice hotel

10

Karen

28 Dec 2025

·

Stayed 4 nights

Staff are wonderful at this hotel. We always stay when we are going to visit our son.

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Location

Convenient to the interstate, airport pickups, and local venues like the amphitheater, with some mountain views. Several reviews caution that rooms near busy roads can be noisy and a few felt it’s a bit far from central Salt Lake City.

Related guest reviews

8

Lisa

5 Apr 2025

·

Stayed 1 night

Convient to airport pickups as our family came in at different times and having a warm breakfast to start the travel days off right

10

Korene

19 Sept 2024

·

Stayed 1 night

The location was great!

8

Rebecca

29 May 2025

·

Stayed 2 nights

Perfect location for airport runs

10

Kobe Lianne

13 Sept 2024

·

Stayed 5 nights

Excellent location, spacious and clean room, easy parking. Friendly staff

10

David M

8 Jul 2024

·

Stayed 3 nights

The staff was super friendly and the surrounding area was picturesque. It was also located close

10

Shea

14 Jul 2025

·

Stayed 1 night

Loved how close this is to the Amphitheater and shopping!

10

Jacob

31 Aug 2025

·

Stayed 2 nights

The property was convient for my weekend plans at the concert venue

10

Chris

15 Aug 2025

·

Stayed 1 night

Quiet, convenient to interstate and area attractions

10

Morgan

12 Jun 2024

·

Stayed 1 night

Clean and comfortable place to stay. It had a very nice gym, staff, and breakfast/happy hour. It was a bit far from amenities of Salt Lake City and some areas could be touched up in the facility. Overall, I would recommend staying here.

10

tammy

1 Oct 2023

·

Stayed 1 night

We really like mostly everything: Excellent service, very clean rooms, brand new upgrade in our room, a lot available parking. Lobby room is rich decorated. We love everything except our room was facing the street and it was noisy to sleep. It’s not the hotel’s fault it’s a location. We stayed only one night so it was ok. But if you plan to stay longer probably consider the noise.

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Dining

Breakfast is a strong highlight, especially the made-to-order omelets and variety, and many enjoy the evening reception. At peak times, some found items cold or unstocked and the reception offerings limited.

Related guest reviews

8

Mia

26 Mar 2023

·

Stayed 1 night

Need more staff at check in . Breakfast was chaotic. No eggs, but egg whites for omlets. Wait was over 20 mins. Understaffed for the number of people getting breakfast.

10

Somer

10 Aug 2025

·

Stayed 2 nights

The made to order omelettes were delicious! All of the staff were kind and helpful, especially the reception and breakfast staff! The room was clean, comfortable and perfect for our stay.

10

manesh

27 Apr 2025

·

Stayed 3 nights

Breakfast was first class, great staff

10

Yvonne

17 Mar 2024

·

Stayed 1 night

Staff was excellent. Great free breakfast with omelette to order.

8

Brooke

21 Jun 2025

·

Stayed 3 nights

The property was spacious, clean, and enjoyable. Loved the free snacks and happy hour. The staff could improve their friendliness.

10

Patricia

19 Jul 2025

·

Stayed 5 nights

Excellent stay. Everything was clean and tranquil. Staff was very attentive. Loved the breakfast choices especially the omelets.

10

Jewelene

23 Oct 2024

·

Stayed 1 night

Definitely will stay there again when I’m in town. The happy hour and the full breakfast was a super nice perk and made the deal.

10

SHANNON

20 Jun 2024

·

Stayed 1 night

Best breakfast I've ever had at a hotel. Lovely room and clean amenities.

6

Jennifer

14 Mar 2025

·

Stayed 2 nights

We stayed a saturday and sunday night. Sat night drinks was a nice welcome but the appetizers were very sparse! like nothing left after on 40 min of open bar. Sunday morning breakfast was lacking. No coffee left in dining room, oatmeal was luke warm in server, no egg whites in the omlette bar. No one was restocking food or cleaning tables, taking dirty dishes. Ran out of coffee cups at the coffee station in the hallway now too. Shower in our SUITE, that we paid alot of money for, had lukewarm "hot" water for a shower and it was turned on the way for hot.

8

Ileana

2 Sept 2024

·

Stayed 1 night

Breakfast buffet was cold, eggs, potatoes, sausage. Even the oatmeal was cold. Use to love Embassy Suites because the breakfast was hearty and warm. Very disappointed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$144
February	US$147
March	US$180
April	US$169
May	US$195
June	US$197
July	US$176
August	US$151
September	US$186
October	US$156
November	US$143
December	US$130

Su	Mo	Tu	We	Th	Fr	Sa
				1 $234	2 $164	3 $140
4 $146	5 $175	6 $231	7 $340	8 $198	9 $170	10 $145
11 $143	12 $147	13 $229	14	15 $325	16	17 $227
18 $163	19 $182	20 $259	21 $244	22 $166	23 $144	24 $141
25 $143	26 $161	27 $180	28 $162	29 $151	30 $140	31 $140

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $205	18 $160	19 $150
20 $141	21 $221	22	23 $203	24 $186	25 $184	26 $226
27 $141	28 $202	29 $249	30

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Two Room Suite, Two Queen Beds with Sofa Bed

Two Queen Beds, Accessible

Two Room Suite, One King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (Larger)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Salt Lake West Valley City

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Prices for upcoming dates